Lenovo ThinkPad L412 User manual

ServiceandTroubleshootingGuide
ThinkPadL412andL512

Note
Beforeusingthisinformationandtheproductitsupports,besuretoreadthefollowing:
•SafetyandWarrantyGuide
•WirelessrelatedinformationinonlineAccessHelpandAppendixC“Notices”onpage19.
•RegulatoryNotice
TheSafetyandWarrantyGuideandtheRegulatoryNoticehavebeenuploadedontheWeb
site.Torefertothem,gotohttp://www.lenovo.com/support,clickUserGuides&Manuals,
andthenfollowtheinstructionsonthescreen.
FourthEdition(November2011)
©CopyrightLenovo2011.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered
pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or
disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Importantsafetyinformation...............iii
Conditionsthatrequireimmediateaction............iii
Safetyguidelines....................iv
Batteries.......................v
Rechargeablebatterynotice...............vi
Lithiumcoincellbatterynotice...............vii
Electricalcurrentsafetyinformation.............viii
Lasercompliancestatement...............ix
Chapter1.Findinginformation................1
LocatingtheLenovoLimitedWarrantyinformation..........1
LenovoWebsite(http://www.lenovo.com)............1
LenovoSupportWebsite..................1
Recordingyourcomputerinformation..............1
Chapter2.Gettinghelpandservice..............3
Gettinghelpandservice..................3
GettinghelpontheWeb..................3
CallingtheCustomerSupportCenter..............3
Gettinghelparoundtheworld.................4
Frequentlyaskedquestions.................5
Worldwidetelephonelist..................5
AppendixA.LenovoLimitedWarranty............13
TypesofWarrantyService.................14
SuplementodeGarantíaparaMéxico.............15
AppendixB.CustomerReplaceableUnits(CRUs)........17
AppendixC.Notices..................19
Notices.......................19
Exportclassicationnotice................20
Electronicemissionsnotices................20
FederalCommunicationsCommissionDeclarationofConformity...20
EUWEEEStatements..................23
Taiwanrecycleinformation.................23
UkraineRoHS.....................23
ENERGYSTARmodelinformation..............24
©CopyrightLenovo2011i

NoticeforSafetyandWarrantyinformation...........25
NoticeforRegulatoryinformation..............25
Trademarks......................26
iiServiceandTroubleshootingGuide

Importantsafetyinformation
Note:
Readimportantsafetyinformationrst.
Thisinformationcanhelpyousafelyuseyournotebookpersonalcomputer.Follow
andretainallinformationincludedwithyourcomputer.Theinformationinthis
documentdoesnotalterthetermsofyourpurchaseagreementortheLenovo®
LimitedWarranty.Formoreinformation,seeChapter3,WarrantyInformationin
theSafetyandWarrantyGuide.ThelatestSafetyandWarrantyGuidehasbeen
uploadedontheWebsite.See“NoticeforSafetyandWarrantyinformation”
onpage25.
Customersafetyisimportant.Ourproductsaredevelopedtobesafeand
effective.However,personalcomputersareelectronicdevices.Powercords,
poweradapters,andotherfeaturescancreatepotentialsafetyrisksthatcanresult
inphysicalinjuryorpropertydamage,especiallyifmisused.Toreducetheserisks,
followtheinstructionsincludedwithyourproduct,observeallwarningsonthe
productandintheoperatinginstructions,andreviewtheinformationincludedin
thisdocumentcarefully.Bycarefullyfollowingtheinformationcontainedinthis
documentandprovidedwithyourproduct,youcanhelpprotectyourselffrom
hazardsandcreateasafercomputerworkenvironment.
Note:Thisinformationincludesreferencestopoweradaptersandbatteries.In
additiontonotebookcomputers,someproducts(suchasspeakersandmonitors)
shipwithexternalpoweradapters.Ifyouhavesuchaproduct,thisinformation
appliestoyourproduct.Inaddition,computerproductscontainacoin-sized
internalbatterythatprovidespowertothesystemclockevenwhenthecomputer
isunplugged,sothebatterysafetyinformationappliestoallcomputerproducts.
Conditionsthatrequireimmediateaction
Productscanbecomedamagedduetomisuseorneglect.Someproduct
damageisseriousenoughthattheproductshouldnotbeusedagainuntilit
hasbeeninspectedand,ifnecessary,repairedbyanauthorizedservicer.
Aswithanyelectronicdevice,paycloseattentiontotheproductwhenitis
turnedon.Onveryrareoccasions,youmightnoticeanodororseeapuff
ofsmokeorsparksventfromyourproduct.Oryoumighthearsoundslike
popping,crackingorhissing.Theseconditionsmightmerelymeanthatan
internalelectroniccomponenthasfailedinasafeandcontrolledmanner.Or,
theymightindicateapotentialsafetyissue.However,donottakerisksor
attempttodiagnosethesituationyourself.ContacttheCustomerSupport
Centerforfurtherguidance.ForalistofServiceandSupportphonenumbers,
seethefollowingWebsite:
©CopyrightLenovo2011iii

http://www.lenovo.com/support/phone
Frequentlyinspectyourcomputeranditscomponentsfordamageorwear
orsignsofdanger.Ifyouhaveanyquestionabouttheconditionofa
component,donotusetheproduct.ContacttheCustomerSupportCenter
ortheproductmanufacturerforinstructionsonhowtoinspecttheproduct
andhaveitrepaired,ifnecessary.
Intheunlikelyeventthatyounoticeanyofthefollowingconditions,orifyou
haveanysafetyconcernswithyourproduct,stopusingtheproductand
unplugitfromthepowersourceandtelecommunicationlinesuntilyoucan
speaktotheCustomerSupportCenterforfurtherguidance.
•Powercords,plugs,poweradapters,extensioncords,surgeprotectors,or
powersuppliesthatarecracked,broken,ordamaged.
•Signsofoverheating,smoke,sparks,orre.
•Damagetoabattery(suchascracks,dents,orcreases),dischargefroma
battery,orabuildupofforeignsubstancesonthebattery.
•Acracking,hissingorpoppingsound,orstrongodorthatcomesfromthe
product.
•Signsthatliquidhasbeenspilledoranobjecthasfallenontothecomputer
product,thepowercordorpoweradapter.
•Thecomputerproduct,powercord,orpoweradapterhasbeenexposedto
water.
•Theproducthasbeendroppedordamagedinanyway.
•Theproductdoesnotoperatenormallywhenyoufollowtheoperating
instructions.
Note:Ifyounoticetheseconditionswithaproduct(suchasanextensioncord)
thatisnotmanufacturedfororbyLenovo,stopusingthatproductuntilyou
cancontacttheproductmanufacturerforfurtherinstructions,oruntilyougeta
suitablereplacement.
Safetyguidelines
Alwaysobservethefollowingprecautionstoreducetheriskofinjuryandproperty
damage.
Formoreinformation,seeChapter1,ImportantsafetyinformationintheSafety
andWarrantyGuide.ThelatestSafetyandWarrantyGuidehasbeenuploadedon
theWebsite.See“NoticeforSafetyandWarrantyinformation”onpage25.
ivServiceandTroubleshootingGuide

Batteries
DANGER
PersonalcomputersmanufacturedbyLenovocontainacoincellbattery
toprovidepowertothesystemclock.Inaddition,manymobileproducts,
suchasnotebookcomputers,utilizearechargeablebatterypackto
providesystempowerwheninportablemode.Batteriessuppliedby
Lenovoforusewithyourproducthavebeentestedforcompatibilityand
shouldonlybereplacedwithapprovedparts.
ThissystemdoesnotsupportbatteriesthatarenotgenuineLenovo-made
orauthorized.Thesystemwillcontinuetoboot,butmaynotcharge
unauthorizedbatteries.Attention:Lenovohasnoresponsibilityfor
theperformanceorsafetyofunauthorizedbatteries,andprovidesno
warrantiesforfailuresordamagearisingoutoftheiruse.
Neverattempttoopenorserviceanybattery.Donotcrush,puncture,or
incineratebatteriesorshortcircuitthemetalcontacts.Donotexposethe
batterytowaterorotherliquids.Onlyrechargethebatterypackstrictly
accordingtoinstructionsincludedintheproductdocumentation.
Batteryabuseormishandlingcancausethebatterytooverheat,whichcan
causegassesorameto“vent”fromthebatterypackorcoincell.Ifyour
batteryisdamaged,orifyounoticeanydischargefromyourbatteryorthe
buildupofforeignmaterialsonthebatteryleads,stopusingthebattery
andobtainareplacementfromthebatterymanufacturer.
Batteriescandegradewhentheyareleftunusedforlongperiodsof
time.Forsomerechargeablebatteries(particularlyLithiumIonbatteries),
leavingabatteryunusedinadischargedstatecouldincreasetheriskofa
batteryshortcircuit,whichcouldshortenthelifeofthebatteryandcan
alsoposeasafetyhazard.DonotletrechargeableLithium-Ionbatteries
completelydischargeorstorethesebatteriesinadischargedstate.
ServiceandTroubleshootingGuidev

Rechargeablebatterynotice
DANGER
Donotattempttodisassembleormodifythebatterypack.Attemptingto
dosocancauseanexplosion,orliquidleakagefromthebatterypack.A
batterypackotherthantheonespeciedbyLenovo,oradisassembledor
modiedbatterypackisnotcoveredbythewarranty.
Iftherechargeablebatterypackisincorrectlyreplaced,thereisdanger
ofanexplosion.Thebatterypackcontainsasmallamountofharmful
substances.T oavoidpossibleinjury:
•ReplaceonlywithabatteryofthetyperecommendedbyLenovo.
•Keepthebatterypackawayfromre.
•Donotexposeittowaterorrain.
•Donotattempttodisassembleit.
•Donotshort-circuitit.
•Keepitawayfromchildren.
•Donotdropthebatterypack.
Donotputthebatterypackintrashthatisdisposedofinlandlls.When
disposingofthebattery,complywithlocalordinancesorregulations.
Thebatterypackshouldbestoredatroomtemperature,chargedto
approximately30to50%ofcapacity.Werecommendthatbatterypackbe
chargedaboutonceperyeartopreventoverdischarge.
viServiceandTroubleshootingGuide

Lithiumcoincellbatterynotice
DANGER
Dangerofexplosionifbatteryisincorrectlyreplaced.
Whenreplacingthelithiumcoincellbattery,useonlythesameoran
equivalenttypethatisrecommendedbythemanufacturer.Thebattery
containslithiumandcanexplodeifnotproperlyused,handled,ordisposed
of.
Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
ThefollowingstatementappliestousersinthestateofCalifornia,U.S.A.
CaliforniaPerchlorateInformation:
ProductscontainingCR(manganesedioxide)lithiumcoincellbatteries
maycontainperchlorate.
PerchlorateMaterial-specialhandlingmayapply.See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
ServiceandTroubleshootingGuidevii

Electricalcurrentsafetyinformation
DANGER
Electriccurrentfrompower,telephone,andcommunicationcablesis
hazardous.
Toavoidashockhazard:
•Donotuseyourcomputerduringalightningstorm.
•Donotconnectordisconnectanycablesorperforminstallation,
maintenance,orrecongurationofthisproductduringanelectrical
storm.
•Connectallpowercordstoaproperlywiredandgroundedelectrical
outlet.
•Connecttoproperlywiredoutletsanyequipmentthatwillbeattached
tothisproduct.
•Wheneverpossible,useonehandonlytoconnectordisconnectsignal
cables.
•Neverturnonanyequipmentwhenthereisevidenceofre,water,or
structuraldamage.
•Disconnecttheattachedpowercords,batterypack,andallthecables
beforeyouopenthedevicecovers,unlessinstructedotherwiseinthe
installationandcongurationprocedures.
•Donotuseyoucomputeruntilallinternalpartsenclosuresarefastened
intoplace.Neverusethecomputerwheninternalpartsandcircuits
areexposed.
viiiServiceandTroubleshootingGuide

DANGER
•Connectanddisconnectcablesasdescribedinthefollowing
procedureswheninstalling,moving,oropeningcoversonthisproduct
orattacheddevices.
Toconnect:
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlets.
5.TurndevicesON.
Todisconnect:
1.TurneverythingOFF.
2.First,removepowercordsfrom
outlets.
3.Removesignalcablesfrom
connectors.
4.Removeallcablesfromdevices.
Thepowercordmustbedisconnectedfromthewalloutletorreceptacle
beforeinstallingallotherelectricalcablesconnectedtothecomputer.
Thepowercordmaybereconnectedtothewalloutletorreceptacleonly
afterallotherelectricalcableshavebeenconnectedtothecomputer.
Lasercompliancestatement
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,or
transmitters)areinstalled,notethefollowing:
•Donotremovethecovers.Removingthecoversofthelaserproduct
couldresultinexposuretohazardouslaserradiation.Thereareno
serviceablepartsinsidethedevice.
•Useofcontrolsoradjustmentsorperformanceofproceduresotherthan
thosespeciedhereinmightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaser
diode.Notethefollowing.
Laserradiationwhenopen.Donotstareintothebeam,donotview
directlywithopticalinstruments,andavoiddirectexposuretothebeam.
Savetheseinstructions.
ServiceandTroubleshootingGuideix

xServiceandTroubleshootingGuide

Chapter1.Findinginformation
LocatingtheLenovoLimitedWarrantyinformation
TheLenovoLimitedWarrantyinformationisavailableat:
http://www.lenovo.com/warranty/llw_02
LenovoWebsite(http://www.lenovo.com)
TheLenovoWebsiteprovidesup-to-dateinformationandservicestohelpyou
buy,upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:
•Shopfordesktopandnotebookcomputers,monitors,projectors,upgrades
andaccessoriesforyourcomputer,andspecialoffers.
•Purchaseadditionalservices,suchassupportforhardware,operating
systems,applicationprograms,networksetupandconguration,andcustom
installations.
•Purchaseupgradesandextendedhardwarerepairservices.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
Recordingyourcomputerinformation
Recordinginformationaboutyourcomputercanbehelpfulifyoueverneedto
haveyourcomputerserviced.Theservicetechnicianwillprobablyaskyoufor
thisinformation.
©CopyrightLenovo20111

Themachinetype,model,andserialnumberarelabeledonyourcomputer.Use
thefollowingtabletorecordthisinformation.
Productname______________________________________________
Machinetypeandmodel______________________________________________
Serialnumber(S/N)______________________________________________
Dateofpurchase______________________________________________
Youcanregisteryourcomputerbyfollowingtheinstructionsat:
http://www.lenovo.com/register
Youwillreceivethefollowingbenetsafterregisteringyourcomputer:
•Fasterservicewhenyoucallforhelp
•Automaticnoticationoffreesoftwareandspecialpromotionaloffers
2ServiceandTroubleshootingGuide

Chapter2.Gettinghelpandservice
Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformation
aboutThinkPadnotebookcomputers,youwillndawidevarietyofsources
availablefromLenovotoassistyou.Thissectioncontainsinformationabout
wheretogoforadditionalinformationaboutThinkPadnotebookcomputers,what
todoifyouexperienceaproblemwithyourcomputer,andwhomtocallfor
serviceshoulditbenecessary.
Microsoft®ServicePacksarethelatestsoftwaresourceforWindowsproduct
updates.TheyareavailableviaWebdownload(connectionchargesmayapply)
orviaadisc.Formorespecicinformationandlinks,pleasegototheMicrosoft
Websiteathttp://www.microsoft.com.LenovooffersUpandRunningtechnical
assistancewithinstallationof,orquestionsrelatedto,ServicePacksforyour
Lenovo-preinstalledMicrosoftWindowsproduct.Forinformation,pleasecontact
theCustomerSupportCenteratthephonenumber(s)listedin“Worldwide
telephonelist”onpage5.Somefeesmightapply.
GettinghelpontheWeb
YoucanndsupportinformationforyourThinkPadnotebookcomputerat
http://www.lenovo.com/support.ResearchthisWebsitetolearnhowtosolve
problems,ndnewwaystouseyourcomputer,andlearnaboutoptionsthatcan
makeworkingwithyourThinkPadnotebookcomputereveneasier.
CallingtheCustomerSupportCenter
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,during
thewarrantyperiod,youcangethelpandinformationbytelephonethrough
theCustomerSupportCenter.Thefollowingservicesareavailableduringthe
warrantyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwith
determiningifyouhaveahardwareproblemanddecidingwhatactionis
necessarytoxtheproblem.
•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovo
hardwareunderwarranty,trainedservicepersonnelareavailabletoprovide
theapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechanges
thatarerequiredafteraproducthasbeensold.Lenovooryourreseller,if
authorizedbyLenovo,willmakeselectedEngineeringChanges(ECs)available
thatapplytoyourhardware.
©CopyrightLenovo20113

Thefollowingitemsarenotcovered:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoor
nonwarrantedparts
Note:Allwarrantedpartscontaina7-characteridenticationintheformat
FRUXXXXXXX.
•Identicationofsoftwareproblemsources
•CongurationofBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Todetermineifyourmachineisinwarrantyandwhenthewarrantyexpires,goto
http://www.lenovo.com/support,andclickWarranty,thenfollowtheinstructions
onthescreen.
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyour
Lenovohardwareproduct,seeChapter3,“Warrantyinformation”intheSafetyand
WarrantyGuide.
Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnical
assistancerepresentativeneedstohelpyouresolveacomputerproblem.Please
ensurethatyouhavedownloadedthemostcurrentdriversandsystemupdates,
rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfor
technicalassistance,pleasehavethefollowinginformationavailable:
•MachineTypeandModel
•Serialnumbersofyourcomputer,monitor,andothercomponents,oryour
proofofpurchase
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformationforyoursystem
ThetelephonenumbersforyourCustomerSupportCenterlocationarelocatedin
the“Worldwidetelephonelist”onpage5sectionofthisguide.
Note:Telephonenumbersaresubjecttochangewithoutnotice.Forthelatest
listofCustomerSupportCentertelephonenumbersandhoursofoperation,visit
theSupportWebsiteathttp://www.lenovo.com/support/phone.Ifthenumber
foryourcountryorregionisnotlisted,contactyourLenovoresellerorLenovo
marketingrepresentative.
Gettinghelparoundtheworld
IfyoutravelwithyourcomputerorrelocateittoacountrywhereyourThinkPad
machinetypeissold,yourcomputermightbeeligibleforInternationalWarranty
4ServiceandTroubleshootingGuide

Service,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughout
thewarrantyperiod.Servicewillbeperformedbyserviceprovidersauthorized
toperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot
beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough
themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided
intheservicingcountry.Servicecentersincertaincountriesmightnotbeable
toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand
restrictionsmightapplyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarranty
Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto
http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson
thescreen.
Frequentlyaskedquestions
Toensurethatyoureceivethebestperformancefromyourcomputer,browse
thefollowingWebpagetondinformationsuchasaidsfortroubleshootingand
answerstofrequentlyaskedquestions:
http://www.lenovo.com/support/faq
Worldwidetelephonelist
Phonenumbersaresubjecttochangewithoutnotice.Forthemostcurrentphone
numbers,gotohttp://www.lenovo.com/support/phone.
CountryorregionTelephonenumber
AfricaAfrica:[phone]
SouthAfrica:+27-11-3028888,0800110756and
[phone]
CentralAfrica:ContactthenearestLenovoBusiness
Partner
Algeria+33673481739(French,English)
Argentina0800-666-0011(Spanish)
Australia131-426(English)
Austria01-24592-5901
43-810-100654(Warrantyserviceandsupport)
(German)
BahrainKanooIT:0097317711722
BahrainBusinessMachineLLC:0097317584302
Chapter2.Gettinghelpandservice5

CountryorregionTelephonenumber
Belgium02-210-9820
[phone](Warrantyserviceandsupport)
(Dutch)
02-210-9800
(French)
Bolivia0800-10-0189(Spanish)
BrazilCallsmadefromwithintheSaoPauloregion:
(11)3889-8986
CallsmadefromoutsidetheSaoPauloregion:
0800-701-4815
(BrazilianPortuguese)
Brunei801-1041
(English,BahasaMelayu)
Canada1-800-565-3344
(English,French)
Caribbean(Bermuda,Jamaica,
Tortola)
1-8004267378(English)
Chile800-361-213or188-800-442-488(Tollfree)
(Spanish)
ChinaTechnicalSupportLine
800-990-8888
86-10-58851110
(Mandarin)
China(HongKongS.A.R.)ThinkPad(Technicalenquiryhotline):2516-3939
ThinkPadServiceCenter:3140-2788
(Cantonese,English,Mandarin)
China(MacauS.A.R.)ThinkPad(Technicalenquiryhotline):0800-839
ThinkPadServiceCenter:2871-5399
(Cantonese,English,Mandarin)
Colombia1-800-912-3021(Spanish)
CostaRica0-800-011-1029(Spanish)
Croatia0800-0426
Cyprus+357-22-841100
CzechRepublic+420-2-7213-1316
Denmark4520-8200
7010-5150(Warrantyserviceandsupport)
(Danish)
DominicanRepublic1-866-434-2080(Spanish)
Ecuador1-800-426911(Spanish)
6ServiceandTroubleshootingGuide

CountryorregionTelephonenumber
Egypt202-25948500(English,Arabic)
ElSalvador800-6264(Spanish)
Estonia+3726600800
[phone]
Finland09-459-6960
[phone](Warrantyserviceandsupport)
(Finnish)
France0238-557-450
Hardware:0810-631-213(Warrantyserviceand
support)
Software:0810-631-020(Warrantyserviceand
support)
(French)
Germany07032-15-49201
01805-004618(Warrantyserviceandsupport)
(German)
Greece+30-210-680-1700
Guatemala1800-624-0051(Spanish)
HondurasTegucigalpa:232-4222
SanPedroSula:552-2234
(Spanish)
Hungary+3613825716
[phone]
(English,Hungarian)
India1800-425-2666or+91-80-2535-9183
(English)
Indonesia0215238823
001-803-606-282(Localnumberonly)
[phone](DID)
(English,BahasaIndonesia)
Ireland01-815-9202
01-881-1444(Warrantyserviceandsupport)
(English)
IsraelGivatShmuelServiceCenter:[phone]
(Hebrew,English)
Italy02-7031-6101
[phone](Warrantyserviceandsupport)
(Italian)
Chapter2.Gettinghelpandservice7

CountryorregionTelephonenumber
ThinkPadbatteryrecall:0120-277-874
PCProductsTollFree:0120-20-5550/5555
ForInternational:[phone]
Note:Theabovenumberswillbeansweredwith
aJapaneselanguagevoiceprompt.Fortelephone
supportinEnglish,pleasewaitfortheJapanese
voiceprompttoend,andanoperatorwillanswer.
Pleaseaskfor“Englishsupportplease,”andyourcall
willbetransferredtoanEnglishspeakingoperator.
Japan
PCSoftware0120-558-695
Overseascalls:[phone]
(Japanese)
JordanJordanBusinessSystems:0096265000999(ext.
713/127)
GeneralComputer&Electronic(GCE):009626551
3879
Korea1588-6782(Korean)
KuwaitEasaHussainAlYousi:0096522445280
AM.KHORAFI:00965220011001127
KhoraBusinessMachines(KBM):0096522594611
DiyarUnitedCompany:009654378383
RedingtonKuwait:0096524333203,25456250/
25456251
Latvia+3717070360
LebanonQuantech:009611999500
ComputerBusinessMachine(CBM):009611680
180
ElHacebS.A.L:009611771300
Lithuania+37052786600
Libya+33673481739(French,English)
Luxembourg+32(0)23393611
[phone]
(French)
Malaysia1800-88-1889(Localnumberonly)
[phone](DID)
(English,BahasaMelayu)
Malta+35621445566
Mexico001-866-434-2080(Spanish)
MiddleEast+44(0)1475-555-055
8ServiceandTroubleshootingGuide