Lexmark CS417dn User manual

CS410 Series and CS417
User's Guide
November 2017 www.lexmark.com
Machine type(s):
5027
Model(s):
410, 430

Contents
Safety information........................................................................................ 8
Conventions.......................................................................................................................................................... 8
Learning about the printer..........................................................................11
Finding information about the printer............................................................................................................ 11
Selecting a location for the printer................................................................................................................ 12
Printer configurations........................................................................................................................................ 13
Using the printer control panel.......................................................................................................................14
Understanding the colors of the Sleep button and indicator lights......................................................15
Using the Embedded Web Server................................................................................................................. 15
Additional printer setup..............................................................................17
Installing internal options..................................................................................................................................17
Available internal options............................................................................................................................................17
Accessing the controller board ................................................................................................................................ 18
Installing a memory card ...........................................................................................................................................20
Installing an optional card......................................................................................................................................... 22
Installing hardware options.............................................................................................................................23
Order of installation .................................................................................................................................................... 23
Installing optional trays .............................................................................................................................................. 24
Attaching cables................................................................................................................................................26
Setting up the printer software......................................................................................................................26
Installing the printer software................................................................................................................................... 26
Adding available options in the print driver ......................................................................................................... 27
Networking..........................................................................................................................................................27
Preparing to set up the printer on an Ethernet network................................................................................... 27
Preparing to set up the printer on a wireless network...................................................................................... 28
Connecting the printer using the Wireless Setup Wizard ................................................................................ 29
Connecting the printer to a wireless network using Wi-Fi Protected Setup ...............................................29
Connecting the printer to a wireless network using the Embedded Web Server ..................................... 30
Verifying printer setup.......................................................................................................................................31
Printing a menu settings page.................................................................................................................................. 31
Printing a network setup page.................................................................................................................................. 31
Loading paper and specialty media......................................................... 32
Setting the paper size and type.................................................................................................................... 32
Configuring Universal paper settings.......................................................................................................... 32
Contents 2

Loading the 250‑and 550‑sheet tray..........................................................................................................33
Loading the 650‑sheet duo tray....................................................................................................................35
Loading the multipurpose feeder..................................................................................................................36
Loading the manual feeder.............................................................................................................................39
Linking and unlinking trays.............................................................................................................................40
Linking and unlinking trays....................................................................................................................................... 40
Creating a custom name for a paper type............................................................................................................. 41
Assigning a custom paper type................................................................................................................................ 41
Paper and specialty media guide............................................................. 43
Using specialty media...................................................................................................................................... 43
Tips on using letterhead............................................................................................................................................ 43
Tips on using transparencies ................................................................................................................................... 45
Tips on using envelopes ........................................................................................................................................... 45
Tips on using labels.................................................................................................................................................... 46
Tips on using card stock............................................................................................................................................ 46
Paper guidelines................................................................................................................................................46
Paper characteristics .................................................................................................................................................. 46
Unacceptable paper....................................................................................................................................................47
Selecting paper............................................................................................................................................................ 48
Selecting preprinted forms and letterhead .......................................................................................................... 48
Using recycled paper and other oce papers.................................................................................................... 48
Storing paper................................................................................................................................................................ 49
Supported paper sizes, types, and weights...............................................................................................49
Supported paper sizes............................................................................................................................................... 49
Supported paper types and weights...................................................................................................................... 52
Printing.........................................................................................................53
Printing a document..........................................................................................................................................53
Printing from a computer........................................................................................................................................... 53
Printing in black and white........................................................................................................................................ 53
Adjusting toner darkness .......................................................................................................................................... 53
Using Max Speed and Max Yield............................................................................................................................ 54
Printing from a flash drive............................................................................................................................... 55
Printing from a flash drive ......................................................................................................................................... 55
Supported flash drives and file types .................................................................................................................... 56
Printing from a mobile device........................................................................................................................ 56
Printing from a mobile device using Mopria Print Service ............................................................................... 56
Printing from a mobile device using Google Cloud Print.................................................................................. 57
Printing from a mobile device using AirPrint........................................................................................................ 57
Printing from a mobile device using Lexmark Mobile Print.............................................................................. 57
Printing confidential and other held jobs.................................................................................................... 57
Contents 3

Storing print jobs in the printer................................................................................................................................ 57
Printing held jobs......................................................................................................................................................... 58
Printing information pages..............................................................................................................................59
Printing a font sample list.......................................................................................................................................... 59
Printing a directory list ............................................................................................................................................... 59
Canceling a print job........................................................................................................................................ 59
Canceling a print job from the printer control panel.......................................................................................... 59
Canceling a print job from the computer .............................................................................................................. 59
Understanding the printer menus............................................................60
Menus list............................................................................................................................................................ 60
Supplies menu................................................................................................................................................... 60
Paper menu..........................................................................................................................................................61
Default Source menu................................................................................................................................................... 61
Paper Size/Type menu................................................................................................................................................ 61
Configure MP menu.................................................................................................................................................... 64
Substitute Size menu.................................................................................................................................................. 64
Paper Texture menu.................................................................................................................................................... 65
Paper Weight menu .................................................................................................................................................... 66
Paper Loading menu .................................................................................................................................................. 68
Custom Types menu................................................................................................................................................... 69
Universal Setup menu................................................................................................................................................ 69
Reports menu..................................................................................................................................................... 70
Reports menu ............................................................................................................................................................... 70
Network/Ports menu..........................................................................................................................................71
Active NIC menu............................................................................................................................................................71
Standard Network or Network [x] menu..................................................................................................................71
Reports menu ............................................................................................................................................................... 72
Network Card menu ....................................................................................................................................................73
TCP/IP menu ..................................................................................................................................................................73
IPv6 menu.......................................................................................................................................................................74
Wireless menu.............................................................................................................................................................. 75
AppleTalk menu ........................................................................................................................................................... 76
Standard USB menu .................................................................................................................................................. 76
SMTP Setup menu ...................................................................................................................................................... 78
Security menu.....................................................................................................................................................79
Confidential Print menu ............................................................................................................................................. 79
Erase Temporary Data Files menu.......................................................................................................................... 79
Security Audit Log menu ...........................................................................................................................................80
Set Date and Time menu...........................................................................................................................................80
Settings menu..................................................................................................................................................... 81
General Settings menu ............................................................................................................................................... 81
Setup menu................................................................................................................................................................... 88
Contents 4

Finishing menu............................................................................................................................................................. 89
Quality menu ................................................................................................................................................................90
Utilities menu................................................................................................................................................................ 93
XPS menu...................................................................................................................................................................... 94
PDF menu...................................................................................................................................................................... 94
PostScript menu........................................................................................................................................................... 94
PCL Emul menu............................................................................................................................................................95
PPDS menu ................................................................................................................................................................... 97
HTML menu................................................................................................................................................................... 99
Image menu................................................................................................................................................................ 100
Help menu.......................................................................................................................................................... 101
Saving money and the environment...................................................... 102
Saving paper and toner................................................................................................................................. 102
Using recycled paper ................................................................................................................................................102
Conserving supplies..................................................................................................................................................102
Saving energy...................................................................................................................................................102
Using Eco‑Mode .........................................................................................................................................................102
Reducing printer noise..............................................................................................................................................103
Adjusting Sleep mode...............................................................................................................................................104
Using Hibernate mode..............................................................................................................................................104
Setting Hibernate Timeout.......................................................................................................................................104
Using Schedule Power Modes................................................................................................................................105
Adjusting the brightness of the printer display ..................................................................................................105
Recycling............................................................................................................................................................106
Recycling Lexmark products ...................................................................................................................................106
Recycling Lexmark packaging ................................................................................................................................106
Returning Lexmark cartridges for reuse or recycling .......................................................................................106
Securing the printer..................................................................................107
Using the security lock feature.....................................................................................................................107
Statement of Volatility.....................................................................................................................................107
Erasing volatile memory.................................................................................................................................108
Erasing non‑volatile memory........................................................................................................................108
Finding printer security information............................................................................................................108
Maintaining the printer............................................................................ 109
Cleaning the printer........................................................................................................................................ 109
Checking the status of parts and supplies................................................................................................109
Checking the status of parts and supplies on the printer control panel .....................................................109
Checking the status of parts and supplies from the Embedded Web Server............................................109
Estimated number of remaining pages.......................................................................................................110
Contents 5

Ordering supplies............................................................................................................................................. 110
Using genuine Lexmark parts and supplies.........................................................................................................110
Ordering toner cartridges .........................................................................................................................................110
Ordering imaging kits.................................................................................................................................................112
Ordering a waste toner bottle..................................................................................................................................112
Storing supplies.................................................................................................................................................112
Replacing supplies............................................................................................................................................113
Replacing the waste toner bottle ............................................................................................................................113
Replacing a black and color imaging kit ...............................................................................................................116
Replacing toner cartridges.......................................................................................................................................123
Replacing a developer unit......................................................................................................................................125
Moving the printer.............................................................................................................................................131
Moving the printer to another location..................................................................................................................131
Shipping the printer ...................................................................................................................................................132
Managing the printer................................................................................133
Finding advanced networking and administrator information............................................................. 133
Setting up Remote Operator Panel............................................................................................................. 133
Checking the printer status........................................................................................................................... 133
Viewing reports................................................................................................................................................ 133
Configuring supply notifications from the Embedded Web Server.................................................... 134
Modifying confidential print settings...........................................................................................................135
Copying printer settings to other printers................................................................................................. 135
Restoring factory default settings................................................................................................................135
Clearing jams............................................................................................. 137
Avoiding jams....................................................................................................................................................137
Identifying jam locations................................................................................................................................ 138
Paper jam in the standard bin.......................................................................................................................139
Paper jam in the front door............................................................................................................................139
Paper jam in trays..............................................................................................................................................141
Paper jam in the manual feeder...................................................................................................................142
Paper jam in the multipurpose feeder........................................................................................................143
Troubleshooting........................................................................................ 145
Understanding the printer messages.........................................................................................................145
Solving printer problems................................................................................................................................156
Solving home screen application problems............................................................................................. 162
Solving print problems....................................................................................................................................163
Contents 6

Print quality problems.....................................................................................................................................169
Color quality problems....................................................................................................................................187
Embedded Web Server does not open...................................................................................................... 191
Contacting customer support.......................................................................................................................192
Notices........................................................................................................193
Product information.........................................................................................................................................193
Edition notice.................................................................................................................................................... 193
Power consumption........................................................................................................................................ 198
Index.......................................................................................................... 204
Contents 7

Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types
of accessories can be easily overloaded by a laser printer and may result in poor printer performance,
property damage, or potential fire.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified herein may result in hazardous radiation
exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
Safety information 8

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone
system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
Safety information 9

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as the fax feature, power cord, or telephone, during a lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
SAVE THESE INSTRUCTIONS.
Safety information 10

Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer 11

What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 43°C (-40 to 110°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 12

5
4
3
1
2
1Right side 102 mm (4 in.)
2Front 508 mm (20 in.)
3Left side 152 mm (6 in.)
4Rear 102 mm (4 in.)
5Top 254 mm (10 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 13

1
21
2
1
2
3
4
56
3
4534
1Printer control panel
2Standard bin
3250-sheet tray (Tray 1)
4Manual feeder
5Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2)
Note: This tray is standard on select printer models.
6Optional 550-sheet tray (Tray 3)
Using the printer control panel
31 24
876
910
5
Use the To
1Display •View the printer status.
•Set up and operate the printer.
2Select button •Select menu options.
•Save settings.
Learning about the printer 14

Use the To
3Arrow buttons Scroll through menus, or settings on the display.
4Keypad Enter numbers, letters, or symbols.
5Sleep button Enable Sleep mode or Hibernate mode.
Notes:
•Pressing any hard button, attaching a device to a USB port, sending a print job, or
performing a power-on reset with the main power switch wakes the printer from
Sleep mode.
•Pressing the Sleep button or the power switch will cause the printer to wake from
Hibernate mode.
6Stop button Stop all printer activity.
7Back button Return to the previous screen.
8Home button Go to the home screen.
9Indicator light Check the status of the printer.
10 Front USB port Connect a camera or flash drive to the printer.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition.
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle, or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Using the Embedded Web Server
Note: This feature is available only in network printers or printers connected to print servers.
Learning about the printer 15

If the printer is installed on a network, then you can use the Embedded Web Server to do the following:
•View the virtual display of the printer control panel.
•Check the status of the printer supplies.
•Configure supply notifications.
•Configure printer settings.
•Configure network settings.
•View reports.
To access the Embedded Web Server for your printer:
1Obtain the printer IP address:
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Notes:
–An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
–If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
The Embedded Web Server page appears.
Learning about the printer 16

Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
You can customize your printer connectivity and memory capacity by adding optional cards.
Available internal options
Memory cards
•DDR3 DIMM
•Flash memory
–Fonts
–Firmware
•Forms Barcode
•Prescribe
•IPDS
•Hard disk*
*This internal option is available only in CS510 printer model.
Additional printer setup 17

Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Access the controller board at the back of the printer.
Note: This task requires a flat‑head screwdriver.
2Turn the screws counterclockwise to remove them.
3Slightly open the controller board access cover, and then shift to the right to remove it.
1
2
4Locate the appropriate connector on the controller board.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer before touching any controller board electronic
components or connectors.
Additional printer setup 18

21
1Memory card connector
2Option card connector
5Reattach the cover.
1
2
Additional printer setup 19

6Turn the screws clockwise to lock the cover.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Access the controller board.
For more information, see “Accessing the controller board” on page 18.
2Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
Additional printer setup 20