Lexmark 5000 Series User manual

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5000 and 5700 Color Jetprinter™
5770 Photo Jetprinter
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
• Table of Contents
•Index
• Safety and Notices
• Trademarks
• Start Diagnostics
• Manuals Menu
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Edition: October 2000
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not
allow disclaimer of express or implied warranties in certain transactions, therefore, this
statement may not apply to you.
This publication could include technical inaccuracies ortypographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs described may be
made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22/035-3, 740
New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. Lexmark may use or distribute
any of the information you supply in any way it believes appropriate without incurring any
obligation to you. You can purchase additional copies of publications related to this
product by calling 1-800-553-9727. In other countries, contact your point of purchase.
Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
Color Jetprinter is a trademark of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
©CopyrightLexmarkInternational,Inc.1998, 2000
All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
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iii
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Preface................................................ix
SafetyInformation .......................................x
GeneralInformation....................................1-1
Models ...............................................1-1
Lights and Buttons (5770) ................................1-2
Operator Panel and Menu (5770) ...........................1-3
Resolution and Print Speed . . . ............................1-5
PowerConsumption.....................................1-5
Maintenance Approach ..................................1-5
Abbreviations ..........................................1-6
‘DiagnosticInformation.................................2-1
Start..................................................2-1
ErrorIndicatorTable ..................................2-2
Power-On Self Test (POST) Sequence ...................2-3
Power-On Self Test (POST) Sequence (5770) ..............2-3
POSTSymptomTable ................................2-4
SymptomTables .....................................2-5
ServiceChecks ........................................2-8
FirstPrintLineServiceCheck...........................2-8
Maintenance Station Service Check . . . ...................2-9
Operator Panel Service Check (5770). . ..................2-10
Operator Panel Display Service Check . ..................2-11
Paper Feed Service Check . ...........................2-12
Paper Path Service Check. . ...........................2-14
ParallelPortServiceCheck ...........................2-14
PhotoControllerServiceCheck ........................2-15
PowerServiceCheck ................................2-16
PrintQualityServiceCheck............................2-17
TransportServiceCheck..............................2-19
DiagnosticAids........................................3-1
Paper Pick Assembly Operation ............................3-1
EndofForms(EOF)Test .................................3-5
TestPage.............................................3-6
RepairInformation .....................................4-1
Handling ESD-Sensitive Parts. . ............................4-1
Adjustments ...........................................4-2
Table of Contents
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Removal Procedures . ....................................4-2
ReleasingPlasticLatches ..............................4-2
BaseAssemblyRemoval ...............................4-3
CarrierBeltRemoval ..................................4-3
CarrierFrameAssemblyRemoval ....................... 4-4
CarrierTransportMotorRemoval.........................4-4
Covers(Complete)Removal.............................4-5
Cover(Center)Removal................................4-6
EncoderCardRemoval................................ 4-6
EncoderStripRemoval.................................4-7
EOFFlagAssemblyandHolderRemoval ..................4-7
ExitDriveBeltRemoval................................ 4-8
ExitRollerRemoval ...................................4-8
GearPlateRemoval...................................4-9
GutterPadRemoval...................................4-9
LargeFeedRollRemoval...............................4-9
Maintenance Station Assembly Removal . .................4-10
Maintenance Wipers and Caps Removal . .................4-10
Mid-FrameAssemblyRemoval .........................4-10
Paper Feed Motor Removal . . ..........................4-11
Paper Pick Assembly Removal .........................4-11
PhotoControllerAssemblyRemoval .....................4-11
Printhead Cable and Cradle Removal . . . .................4-12
Printhead Carrier Assembly Removal . . . .................4-13
Printhead Rubber Backer Removal ......................4-14
Sheet Feeder Removal ...............................4-15
SmallFeedRollerRemoval ............................4-15
StarRollerRemoval ..................................4-15
SystemBoardRemoval............................... 4-15
ConnectorLocations....................................5-1
System Board Connectors (5000, 5700) ......................5-1
System Board Connectors (5770) .......................... 5-2
Photo Controller Board Connectors (5770) . . ................. 5-3
Preventive Maintenance .................................6-1
LubricationSpecifications .................................6-1
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PartsCatalog .........................................7-1
HowToUseThePartsCatalog ............................7-1
Covers ...............................................7-2
Frames...............................................7-4
Paper Feed ............................................7-6
Electronics.............................................7-8
Carrier ..............................................7-10
CarrierTransport ......................................7-12
Sheet Feeder .........................................7-14
Maintenance Station ....................................7-16
PhotoController .......................................7-18
Index.................................................X-1
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Preface vii
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Preface
This manual is divided into the following chapters:
1. General Information contains a general description of the
printer and the maintenance approach used to repair it. Special
tools and test equipment are listed in this chapter, as well as
general environmental and safety instructions.
2. Diagnostic Information contains an error indicator table,
symptom tables, and service checks used to isolate failing field
replaceable units (FRUs).
3. Diagnostic Aids contains tests and checks used to locate or
repeat symptoms of printer problems.
4. Repair Information provides instructions for making printer
adjustments and removing and installing FRUs.
5. Connector Locations uses illustrations to identify the
connector locations and test points on the printer.
6. Preventive Maintenance contains the lubrication specifications
and recommendations to prevent problems.
7. Parts Catalog contains illustrations and part numbers for
individual FRUs.
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Safety Information
•This product is designed, tested and approved to meet strict
global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always
be obvious. Lexmark is not responsible for the use of other
replacement parts.
•The maintenance information for this product has been
prepared for use by a professional service person and is not
intended to be used by others.
•There may be an increased risk of electric shock and personal
injury during disassembly and servicing of this product.
Professional service personnel should understand this and take
necessary precautions.
Consignes de Sécurité
•Ce produit a été conçu, testé et approuvé pour respecter les
normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation d'autres
pièces de rechange.
•Les consignes d'entretien et de réparation de ce produit
s'adressent uniquement à un personnel de maintenance
qualifié.
•Le démontage et l'entretien de ce produit pouvant présenter
certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.
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Safety Information ix
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Norme di sicurezza
•Il prodotto è stato progettato, testato e approvato in conformità a
severi standard di sicurezza e per l’utilizzo con componenti
Lexmark specifici. Le caratteristiche di sicurezza di alcune
parti non sempre sono di immediata comprensione. Lexmark
non è responsabile per l’utilizzo di parti di ricambio di altri
produttori.
•Le informazioni riguardanti la manutenzione di questo prodotto
sono indirizzate soltanto al personale di assistenza autorizzato.
•Durante lo smontaggio e la manutenzione di questo prodotto, il
rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.
Sicherheitshinweise
•Dieses Produkt und die zugehörigen Komponenten wurden
entworfen und getestet, um beim Einsatz die weltweit gültigen
Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten
Funktionen der Bauteile und Optionen sind nicht immer
offensichtlich. Sofern Teile eingesetzt werden, die nicht von
Lexmark sind, wird von Lexmark keinerlei Verantwortung oder
Haftung für dieses Produkt übernommen.
•Die Wartungsinformationen für dieses Produkt sind
ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
•Während des Auseinandernehmens und der Wartung des
Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
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Pautas de Seguridad
•Este producto se ha diseñado, verificado y aprobado para
cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede que
las características de seguridad de algunas piezas no sean
siempre evidentes. Lexmark no se hace responsable del uso de
otras piezas de recambio.
•La información sobre el mantenimiento de este producto está
dirigida exclusivamente al personal cualificado de
mantenimiento.
•Existe mayor riesgo de descarga eléctrica y de daños
personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.
Informações de Segurança
•Este produto foi concebido, testado e aprovado para satisfazer
os padrões globais de segurança na utilização de componentes
específicos da Lexmark. As funções de segurança de alguns
dos componentes podem não ser sempre óbvias. A Lexmark
não é responsável pela utilização de outros componentes de
substituição.
•As informações de segurança relativas a este produto
destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.
•Risco de choques eléctricos e ferimentos graves durante a
desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.
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Safety Information xi
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Informació de Seguretat
•Aquest producte està dissenyat, comprovat i aprovat per tal
d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.
•La informació pel manteniment d’aquest producte està
orientada exclusivament a professionals i no està destinada a
ningú que no ho sigui.
•El risc de xoc elèctric i de danys personals pot augmentar
durant el procés de desmuntatge i de servei d’aquest producte.
El personal professional ha d’estar-ne assabentat i prendre les
mesures convenients.
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General Information 1-1
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1. General Information
The Lexmark 5000 Color JetprinterTM and Lexmark 5700 Color
Jetprinter are personal, near laser-quality inkjet printers. The print
cartridge contains single-unit customer-replaceable supply items.
Dual printheads provide color and true black printing without
changing printheads. The black cartridge has a total of 208 nozzles
and the photo cartridge has a total of 192 nozzles. Either the black
or the photo cartridge is installed on the right. The color cartridge
has a total of 192 nozzles and installs on the left. The printer is
capable of printing in two directions.
The Lexmark Photo Jetprinter 5770 printer is a general purpose
printer that provides high quality text and photos. The 5770 can be
used without a computer to print photos or connected to a computer.
When connected to a computer the printer performs the same as a
5700.
Models
4094 - (S01, S02) 4093 - (S01, S02) 4093 - (S04)
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1-2 Service Manual
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Lights and Buttons (5770)
The printer has two sets of lights and buttons:
•One set is located at the bottom left-hand corner of the printer,
on the operator panel.
•The other set is located at the top of the printer and includes the
Paper Status light and Paper Feed button.
Busy Light
Paper Status Light
Paper Feed Button
Operator Panel
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General Information 1-3
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Operator Panel and Menu (5770)
Using the Operator Panel
The operator panel, on the front left side of the printer, has a 2-line
by 16-character liquid crystal display (LCD), five buttons and one
indicator light.
Operator Panel Busy Light
On A camera card is installed and the printer is ready to print.
Off A camera card is not installed.
Blinking The printer is busy.
Menu Select
Index Print All
Print
Busy Light
Operator
Panel
Display
Cancel
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1-4 Service Manual
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Operator Panel Buttons
Paper Status Light (All Models)
Paper Feed Button (All Models)
Clears a paper jam or loads paper when there is a paper out
condition.
Menu Used to scroll through the Menus.
Select Used to select menu item - An asterisk (*) indicates an
item is selected.
Print Used to print a photo - Press and hold this button to
cancel print when the light is blinking.
Index Used to print an index page containing small images of all
photos on the camera card.
Print All Used to print all photos on the camera card.
Off Ready to print.
On Solid Printing or feeding media through the printer.
Blinking Out of paper or printer error
Paper Status Light
Paper Feed Button
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General Information 1-5
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Resolution and Print Speed
Power Consumption
•Less than 10 Watts - power off and power to the printer
•Less than 10 Watts - Idle Mode (power on - not printing)
•Less than 15 Watts - Printing (average)
•Less than 25 Watts - Printing (peak)
Maintenance Approach
The diagnostic information in this manual leads you to the correct
field replaceable unit (FRU) or part. Use the error indicator charts,
symptom index, service checks, and diagnostic aids to determine
the symptom and repair the failure. Begin with “Start” on page 2-1.
This printer can be serviced without being connected to a host
computer. The user is directed, in the Printer Control program, to
perform the head to head and bidirectional alignment adjustments
after replacing a print cartridge.
After you complete the repair, perform tests as needed to verify the
repair.
600 X 300 Draft
600 X 600 Letter Quality
1200 X 1200 Ultra High Quality
600 X 300 Draft
600 X 600 Letter Quality
1200 X 1200 Ultra High Quality
3 page/minute Draft 8 page/minute Draft
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1-6 Service Manual
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Abbreviations
CSU Customer Setup
EOF End of Forms
ESD Electrostatic Discharge
FRU Field Replaceable Unit
HV High Voltage
LED Light-Emitting Diode
LV Low Voltage
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
POST Power-On Self Test
V ac Volts alternating current
V dc Volts direct current
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Diagnostic Information 2-1
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2. Diagnostic Information
Use the error indicator table, symptom tables, service checks, and
diagnostic aids to determine the failing part.
Start
Service error indications show as a series of flashes of the Paper
Status light. There is a pause between each series of flashes. If your
printer has an error indication, locate the series of flashes in the
“Error Indicator Table” on page 2-2 and take the indicated action.
Unplug the printer to clear the error indicator.
If an error indicator appears, go to the error indicator table and take
the indicated action for that error. Run the “Test Page” on page 3-6.
If no error appears, go to “Power-On Self Test (POST) Sequence” on
page 2-3.
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Error Indicator Table
281 Go to the “Transport Service Check” on page 2-18.
393 Replace the system board.
489 Go to the “Transport Service Check” on page 2-18.
590 Check the carrier for obstruction or binds. If no
obstruction or bind, replace the system board.
6, 7 64-78 Replace the system board.
883 Replace the system board.
9, 10 79 Replace the system board.
12 92 Replace the printhead. If problem remains, replace
the printhead cable.
14 95 The printer has received an invalid resolution setting
from the user’s application. Change the resolution in
the application and turn the printer off and on to reset
the condition. Refer to “Resolution and Print Speed”
on page 1-5.
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