Service Bulletin
Product : Elec. ranges
Bulletin # : CVZ201600051
Release Date : 2016.12.21
•Subject : Knobs turning easily. Software Updated PCB
•Models with ECN and Serial Number Range in alphabetical or numerical order
<Repair information>
Country Model (ECN) Serial Number
Range
US LSE4613ST 508KM~612KM
US LSE4613BD 602KM~612KM
CA LSE5615ST 507KM~611KM
CA LSE5613ST 508KM~612KM
CA LSE5613BD 605KM~611KM
•Extended Warranty
This service is covered by an extended warranty Yes No
- If Yes, Parts for ( ) years and Labor for ( ) years by LG.
- If No, Parts and labor are charged to the customer if outside warranty period.
•The warranty period, including any extended warranty above, starts from the original date of purchase.
•SVC Note Advise customer about new “Cooktop alert”, beeper sound after changing
main PCB. Leave the service pointer with the new instructions with them.
1. Symptoms and Causes
a) Symptoms : : Knobs turning on easily, and there is no sound or anything that alerts the
customer that this has occurred
b) Causes : Software was not programmed to alert for this issue.
2. Repair Instruction
•The information is available through “https://gsfsplus-america.lge.com” with a valid ID.
•The information is intended for experienced technicians, not for customer .
•The information is subject to change or update without notice.
Applicable only with symptoms below: Applicable with every repair:
1. Remove the 2 screws located at the front
side of the cooktop. 2. Remove the 4 screws located under the
controller.
