LG IPECS Owner's manual

Feature Operation
&
Description Manual

IPECS Release 5
Feature Description & Operation 5.0
i
Regulatory Information
Before connecting the iPECS to the telephone network, you may be required to notify your local serving
telephone company of your intention to use "customer provided equipment.” You may further be required to
provide any or all of the following information:
PSTN line Telephone numbers to be connected to the system
Model name: LIK-MICRO/100/300/600/1200 IP KTS
Local regulatory agency registration number: locally provided
Ringer equivalence: 0.7B
Registered jack: RJ-11 with Desk Holder/Wall Mount
RJ-21X with Main Cabinet
The required regulatory agency registration number is available from your local LG Nortel representative.
This equipment complies with the following regulatory standards, FCC Part 15 and 68, IC (Industry Canada)
CS03, TBR21, TBR03, and TBR04. Also, this equipment complies with the safety requirements of UL60950,
CSA60950, EN60950, EN55022 and EN55024.
The iPECS has been designed to comply with the Hearing Aid Compatibility requirements as defined in
Section 68.316 of Part 68 FCC Rules.
If the telephone company determines that customer provided equipment is faulty and may possibly cause
harm or interruption in service to the telephone network, it should be disconnected until repair can be
affected. If this is not done, the telephone company may temporarily disconnect your service.
The local telephone company may make changes in its communications facilities or procedures. If these
changes could reasonably be expected to affect the use of the iPECS or compatibility with the network, the
telephone company is required to give advanced written notice to the user, allowing the user to take
appropriate steps to maintain telephone service.
The iPECS complies with rules regarding radiation and radio frequency emission as defined by local
regulatory agencies. In accordance with these agencies, you may be required to provide information such
as the following to the end user:
WARNING
This equipment generates and uses R.F. energy, and if not installed and used in accordance with
the Instruction Manual, it may cause interference to radio communications. It has been tested and
found to comply with the appropriate limits for a telecommunication device. The limits are designed
to provide reasonable protection against such interference, when operated in a commercial
environment.
Operation of this equipment in a residential area could cause interference, in which case the user,
at his own expense, will be required to take whatever measures may be required to correct the
interference.
This system employs a Lithium battery as back-up power for the real-time clock and memory. The
battery is not replaceable in the field. Dispose of used batteries accordance with the manufacturer’s
instructions.
Copyright© 2008 LG Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG Nortel Co. Ltd. Any unauthorized reproductions, use or disclosure of this material, or any part thereof,
is strictly prohibited and is a violation of Copyright Laws. LG Nortel reserves the right to make changes in specifications at any time
without notice. The information furnished by LG Nortel in this material is believed to be accurate and reliable, but is not warranted to be
true in all cases. LG Nortel and iPECS are trademarks of LG Norte Co. Ltd. All other brand and product names are trademarks or
registered trademarks of their respective companies.

IPECS Release 5
Feature Description & Operation 5.0
ii
Revision History
ISSUE DATE DESCRIPTION OF CHANGES
1.0 20-Mar-02 Initial Release
1.1 21-Aug-02 General Update
1.2 8-Nov-02 Update for Software version 1.1Bd
2.0 22-Sep-03 Update for release 2 software
2.1 16-Feb-03 Update for European release 2 software
2.2 29-Jul-04 Update for Software version 2.0Ai
2.3 12-Dec-04 Draft for version 3.
3.0 22-Feb-05 Update for iPECS S/W Phase 3 (3.0As base)
4.d2 24-Aug-06 Updates for iPECS release 4 software and LG-Nortel logo
General edits through-out.
Changed formatting (header, footer, etc.) for unified iPECS Manual appearance.
CLI based Call Routing for DID, added reference to DID Lines in ICLID routing.
Flexible configuration for up to 600 ports, covered in section 1.2.
Hunt Group Mailbox, referenced mailbox assignments in Station Hunt Groups.
Multiparty voice conferencing (Up to 24 Parties in total), added to Multi-Party Conference.
Conference Room Added Conference Room.
Simplified Message retrieval added to Message Wait/Call Back and restructured.
Muted Ring w/Pre-Selected Msg added & restructured Pre & Custom Display Messages.
T.38 Fax Relay, added IP FAX, T.38.
Day/Night Mode applied between groups, added reference and rewrote ICM Tenancy.
ACD sections previously section 2.5 to 2.20, restructured ACD sections now section
2.5.1~2.5.12.
Multi-level Admin access, restructured admin with Multi-level section.
Programmable Admin TCP port, restructured Web Admin & added programmable tcp port.
Web User manual, multi-lingual, added Web User Manual section with Multi-lingual support.
Network Security & Priority added new section with VLAN, Diffserv, IPSec and SRTP.
Transparent Networking added Centralized Networking with Fail-over & Remote Gateways.
Hunt Group Station Forward, added condition for Hunt group recognition of forward state.
System Processor Redundancy, added section for standby MFIM600.
Call Recording, added unconditional Call recording feature.
IP Trunking, added SIP and H.323 with GK routed call
VSF section revised to VMIM/VSF, added VMIM description.
VMIM e-mail notification added
VMIM Back-up station added
VMIM multi-language support
MOH, added VMIM/VSF MOH
Authorization codes, added new operation for system codes, “* + table index + code”.
Mobile Ext. enhanced, mobile receives hunt calls and support for Attd. Recall.
4. d3 30-Sep-07 Updates for iPECS release 4 software (General edits for errata).
Emergency Call Attendant Alert
Automatic Daylight Savings Time (DST) Adjustment
Direct Inward Dialing (DID)
Automatic System Time Synchronization
Distributed Systems Network, paging
E-911 support for Emergency dialing
VSF/VMIM Outbound Notification to Pager or External Phone
TLS for Web Admin and Webphone
5.0 26-July-08 General updates & errata
Change “MFIM” references to “iPECS, include iPECS 50 and updated capacity table
Reference to VSF/VMIM announcement changed, expansion from 20 to 70 codes, VSF
MOH code 21 or 71) Multi-language code 22 or 72 throughout.

IPECS Release 5
Feature Description & Operation 5.0
iii
Updates for iPECS release 5 software
One-time DND forward
For TNET added paging reference and RTP description.
Device Zone Management
Call Coverage enhancement
SIP Extension support
Tenancy Group ring mode for Flexible DID/ICLID
Station ICR
Conference Group w/recording)
iP Bridge
Cabinet Alarm
NMS
System DECT
DISA Call Forward removed
Added LIP-8000 series soft key operation for auto dial features (LNR, SAVE, etc.
Added Attendant active MFIM display
Updated Table 1.2-1 and updated VSF capacity
Call Forward using external number added
Added Option for voice mail attachment to e-mail
Change BGM operation
SMDR ICM added
5.0d1 07-Jan-09 Add in capacity table and Changed for iPECS-1200
5.0d2 17-Feb-09 Add group name for Terminal/Circular/VM/UCS.
5.0d3 13-Apr-09 Add condition 3 in 2.72.3.6 (Voice Mail Back-up Station).
5.0d4 12-May-09 Updatet for outgoing mailbox dsstination

IPECS Release 5
Feature Description & Operation 5.0
iv
Table of Contents
1. Introduction................................................................................1-1
1.1 Manual Application...............................................................................................1-1
1.1.1 Organization................................................................................................................1-1
1.1.2 Feature Information.....................................................................................................1-1
1.2 System Capacities................................................................................................1-1
2. System........................................................................................2-1
2.1 Account Code.......................................................................................................2-1
2.2 Alarm Signal/Door Bell.........................................................................................2-2
2.3 Authorization Codes (Password)..........................................................................2-3
2.4 Auto Call Release.................................................................................................2-6
2.5 Automatic Call Distribution (ACD) ........................................................................2-7
2.5.1 Agents.........................................................................................................................2-7
2.5.1.1 Agent Auto Connect/Zap Tone.............................................................................2-7
2.5.1.2 Agent Id Login/Logout..........................................................................................2-8
2.5.1.3 Agent Help Request...........................................................................................2-10
2.5.1.4 Agent Queued Calls Display..............................................................................2-11
2.5.1.5 Agent Automatic Wrap-Up .................................................................................2-12
2.5.1.6 Agent On/Off Duty w/Reason Code...................................................................2-13
2.5.2 Announcements ........................................................................................................2-15
2.5.3 Auto ACD DND Unavailable Service.........................................................................2-17
2.5.4 Calls-In-Queue routing..............................................................................................2-18
2.5.5 Calls-In-Queue Page Alert ........................................................................................2-18
2.5.6 Event Messages........................................................................................................2-20
2.5.7 Group Mail Box..........................................................................................................2-21
2.5.8 Group Name..............................................................................................................2-22
2.5.9 Incoming Call Routing...............................................................................................2-22
2.5.10 ACD Caller Controlled ICLID Routing .......................................................................2-23
2.5.11 Supervisors ...............................................................................................................2-24
2.5.11.1 Supervisor Login/Logout....................................................................................2-24
2.5.11.2 Supervisor Help Response ................................................................................2-25
2.5.11.3 Agent Call Monitor..............................................................................................2-26
2.5.11.4 Group Status Display.........................................................................................2-27
2.5.11.5 Group Parameter Control...................................................................................2-28
2.5.11.6 Agent Status Control..........................................................................................2-29
2.5.12 ACD Statistics Report................................................................................................2-31
2.6 Automatic Pause Insertion .................................................................................2-32
2.7 Automatic Privacy...............................................................................................2-33
2.8 Auto Service Mode Control.................................................................................2-34