LiveLife 4GX User manual

LiveLife
PERSONAL MOBILE ALARMS
www.livelifealarms.com.au
©2021. Live Life Alarms. All rights reserved.
R
™
User Manual
The 4GX Live Life Mobile Alarm with GPS & Fall Detection
2021
4G
X
5
Using the GPS feature
Using the fall detection feature
Monthly Alarm Health Check
Changing your settings
Change time zone
Mobile network setup & SIM card
Product use Terms & Conditions
Warranty, Returns/Refunds & Disclaimer
Other information
Quick Start Guide
Important Introduction
Emergency Services Contact Info
Choosing emergency contacts
Basic operation of alarm
Alarm: What do the lights mean?
Maintaining your device
Home charging station
Alarm battery & recharging
1-3
4
5
5-6
6-7
8
8
9-11
11-12
12-13
13-14
16
17
18
19
14
15
16

Rear of pendant
•Your device is usually close to
being fully charged when you
open your box.
•When placing the device in the
charging station, ensure it is
positioned correctly. In the
correct position, it will vibrate
and announce it is charging.
•After 5-6 days, the battery will
approach 20% charge.
•When the battery approaches
20%, a voice will announce
“Battery is low. Please recharge
your battery”. The red LED will
start blinking. When the battery
reaches 10% charge though, the
device will send a Low Battery
text reminder (contact 1 by
default) that the battery needs
to be charged.
Charging your pendant
TIP
You can also charge the device using the
supplied magnetic USB cable. Plug the cable
into the power adapter and attach the other
end to the 4 pins on the back of the device.
Speaker
4 Charging pins
SOS/Help button
Microphone
Front of pendant
Lanyard/necklace hole
For
charging via
the magnetic USB cable
Quick Start Guide
1
MONITORING
4G
X
Red battery light indicator
Side talk button
Side of pendant
Press to make an outgoing
call to your first contact
Shows the alarm is connected
Home charging station
HOMECHARGING STATION
Loosen and unwind the cable from underneath the station and
plug the USB cable into the white power adapter. The lights
around the station will come on. Please ensure you place the
device in the correct position when charging. When correct, it will
vibrate and you will hear the voice announcement, “Your alarm
is charging.”
The pendant is
water resistant and
can be worn in the
shower or rain.
Lights
Green mobile connection indicator
Press to turn the voice
announcements on or off
Voice announcements On/Off
Blinks when the battery is low
©2021. Live Life Alarms. All rights reserved. 19

Turning on/off and finding your location
TIP The Home Charging Station has been programmed with the GPS location of your your home
address you supplied us with. Please leave the station at your home and plugged in at all times.
Quick Start Guide
2
MONITORING
4G
X
•To turn the device on, press the grey, upper side button till it vibrates. The LEDS will flash.
Alternatively you can turn it on automatically by placing it in the charging station or by connecting
the magnetic USB cable to the back.
•To turn the device off, click or press down the SOS button and the upper grey side button together
till the device vibrates and side LEDS go off. Or send the text command 'OFF' to the device from a
mobile phone.
•The device uses Bluetooth to find its location inside the home. Outside the home it uses GPS to find
its location.
How to make changes to emergency contacts
You can make changes to the emergency contacts and other settings by sending simple commands
to the mobile number of the pendant via text. To change any emergency contact number,
send these commands to it from a mobile phone:
Send
Person 1
Send
Person 2
Send
Person 3
Send
Person 4
Send
Person 5
Do not include spaces in any text command. Is not case sensitive. The pendant will respond to
each text command with a reply text to confirm the change. To check the list of contacts, send
this text command to the pendant: A?
A1,1,1,0400123456
A2,1,1,0400123456
A3,1,1,0400123456
A4,1,1,0400123456
A5,1,1,0400123456
A6,1,1,0400123456 Send
Person 6
Testing your device
We recommend you test your device when
you receive it to ensure it is operates
correctly. You can test it by pressing the
SOS button. Make sure your contacts know
in advance you are testing your device.
Your home location
We have programmed your Home
Charging Station with the home address you
supplied us with. If you have an issue with the
location shown in a text message, call Support
on 1800 936 774.

Using your mobile alarm
When you need help
Press the SOS/Help button
down for 1 second till you
feel a vibration. It will
announce “Your mobile alarm
has been activated. Click the
SOS button to cancel” before
it starts to send help texts
and make the help calls. To
cancel these just click the
SOS button within 10
seconds.
1
TIP
SOS
Quick Start Guide
3
MONITORING
4G
X
2
Help text messages sent
The pendant will send a help
text message to all of your
emergency contacts. Mobile
numbers will receive the help
messages along with the
location of the wearer on
Google Maps. If the alarm
was triggered by fall
detection, the messages will
state a fall has been detected.
Margaret.
Help me!
3
Help call sequence begins
The pendant will then begin to call your
emergency contacts in your chosen order, ringing
for 10 secs per contact before trying the next
contact, thereby avoiding voicemail. The ‘Smart
Talk’ announcements will guide you through the
activation process. The first person to answer is
the person who can talk to you. The wearer listens
and speaks through the pendant. Each call is
limited to 3 minutes. Be default the call sequence
loops and tries each contact twice.
123456
Calling the pendant.
Anyone who knows the mobile number of the pendant can call it and it will answer automatically
and hands-free in speakerphone mode. The mobile number is on your packing slip.
Find the location of the pendant using Bluetooth & GPS.
To find out the location of the pendant, send a simple text command to the pendant:
LOC Send
The device will send a reply text with its location or last known position on Google Maps.
©2021. Live Life Alarms. All rights reserved. 19
The text messages will not be
sent for 15-20 secs after
activation. You can cancel the
text messages and voice calls
by clicking the SOS button
during this time.
The mobile alarm can call
mobiles & landlines. Only
people with mobile phones
will receive the text message
with the location on Google
Maps.
TIP

Telstra Mobile connection
Your pendant is relying on a connection to the Telstra or Optus 4GX, 4G or 3G (rollback) mobile network to
perform all of its emergency text and call functions. It also uses GPS, Wi-Fi and Bluetooth 5 to perform its
location functions. The Telstra Network gives the widest coverage across Australia, covers 99% of Australia’s
population over 1.3 million square kilometres.
Telstra Mobile SIM card activation
We have installed a Telstra mobile nano SIM card in your pendant and activated it. Please refer to the
enclosed packing slip for the details of your mobile alarm number and the programmed contact numbers the
device will text and call.
Yearly recharge of your SIM card
We have allocated the first 12 months of credit to your SIM card. You will need to renew after each 12 month
period. You do not need to check your credit, we will contact you every 12 months with instructions on how
to renew.
Emergency usage policy & excessive use advice
The Live Life alarm is designed to be used in an emergency and not as a communication device such as a
mobile phone. Your device comes under our ‘Fair Use Policy’ which means it is to be used for help in
emergency situations. We have allocated a fair and adequate amount of voice and data to your device based
on average usage patterns. Voice and text usage for every device is monitored by Live Life Alarms.
Customers using the device’s ‘Side talk button’ or the ‘Location text function’ heavily will be contacted to
discuss usage options. We reserve the right to apply further charges for excess use or discuss the option to
move the SIM card into your name if you wish to use the ‘Side talk button’ and ‘Location text function’
frequently.
4GX Mobile Signal in your home and other locations
Before we processed your order we did a check on the Telstra 4GX, 4G & 3G coverage map to ascertain if
there was coverage at your nominated user address. Most of the time, checking the coverage map will be
adequate to ascertain whether the mobile alarm will have a strong enough signal inside the home of the
user however, some homes can fall within coverage black spots due to hills, buildings and other
obstructions. This is a common characteristic of all mobile networks. Therefore, we cannot 100% guarantee
your Telstra 4GX, 4G & 3G signal will be strong enough at your location. If you have problems with the
mobile alarm getting a strong enough signal inside your home, consider testing a Telstra connected mobile
phone at that location to see if you can get at least 1-2 bars consistently. If after doing this it appears there
is a weak signal or no signal, then an option may be to try a SIM card that relies on the Optus Mobile
Network. If you experience signal problems, please contact us to discuss other SIM card options.
Important Introduction
4
-1 x 4GX Live Life alarm, wristband, lanyard & belt clip
-1 x Home Charging Station
-1 x 240 Volt power adaptor
-1 x Magnetic USB power cable
-1 x Nano SIM card installed, activated & pre-
programmed
-User manual
-1 year of unlimited emergency calls & texts
BEFORE YOU START
Normally your Live Life alarm will have been
programmed by us before you receive it. This
means it is ready to use straight out of the box.
You should perform a family test run before you
use it. A video that demonstrates how to do a
family test run of your mobile alarm can be
viewed at: www.livelifealarms.com.au/videos
It is important that the wearer of the device retains
a copy of this User Manual as it is likely they will
be needed as a reference in the future.
Included in package

State Headquarters
Rozelle
Telephone: [phone]
Central Coast & Northern
Sydney Sector Wahroonga
Telephone: [phone]
Sydney & South Eastern
Sector Mascot
Telephone: [phone]
Western Sydney & Nepean Blue
Mountains Sector Penrith
Telephone: [phone]
Illawarra & South Western
Sydney Sector Camden
Telephone: [phone]
Western Sector
Dubbo
Telephone: [phone]
Regional Division Offices
Southern Sector Goulburn
Telephone: [phone]
Hunter Region Office
Newcastle
Telephone [phone]
Metropolitan Division
Summer Hill
Telephone: [phone]
QUEENSLAND
Submissions to register your personal information need to be done by mail after first phoning to have
the information form sent to you. Go to the QLD Ambulance web address below for the details. Do not
call 13QGOV with your enquiry. Use the Local Ambulance Service Network station number on their
website: https://www.ambulance.qld.gov.au/contacts.html
SOUTH AUSTRALIA
Call: 1300 136 272
ACT
Call: 02 6207 9980
WESTERN AUSTRALIA
Call: [phone])
Emergency Services Contact Information
5
Choosing Emergency Contacts
VICTORIA
Call: [phone]
TASMANIA
Call: 1300 135 513
NORTHERN TERRITORY
Call: 1300 785 646 (1330 St John)
If you would like to register any personal information with the emergency services e.g.: Key safe PIN
numbers, please call the appropriate phone numbers from the list below. Do not call 000 directly in
any state to register personal information. They will not be able to accept the information from you.
NSW
Call the office administration office closest to your suburb. Office hours for the Ambulance Service of
NSW are 9am to 5pm Monday to Friday:
As part of our pre-delivery setup, we usually program your Live Life alarm with the emergency contacts
you provided during the ordering process. If you opted to program the emergency contacts yourself,
here are some tips to consider when choosing those contacts:
How many emergency contacts to use
The device can call and send text help messages to a maximum of 6 people. The law of averages
means the more contacts you utilise, the more chance someone will be able to help you quickly when
you need help. Remember, some contacts may have their phones turned off, be out of range, or have
flat batteries. Or it could be the middle of the night and they do not hear the phone.
Consider people with mobile phones in order to use the GPS/Bluetooth location feature fully.
Only mobile phone contacts will receive the help text messages with your location on Google Maps.
You can include landline numbers, but these people will not see your location on a map.
Where in the order to include ‘000’
You can include ‘000’ as one of the contact numbers. The ‘000’ service will not receive the help text
message. Many people place ‘000’ last in the call sequence as a fall back in case the other contacts do
not answer.

Choosing Emergency Contacts
6
Outgoing Call to Contact 1
Side talk button feature (Speed Dial)
The device has a side talk button, also known as a speed dial. When pressed till it vibrates, it makes an
outgoing call to a single emergency contact (contact 1 by default). A voice will announce “Calling
contact number 1”. You will then be able to have a hands-free conversation with that nominated
contact person. Often, the side talk contact is someone well known to the wearer who lives close by
and is available to offer assistance at most times of the day. You may wish to consider this feature
when choosing your emergency contacts and the order you place them in the call sequence.
You can change or remove the order of your contact numbers at any time by sending simple text
commands from a mobile phone to your device. For more information see pg. 15 'Changing Your
Settings'.
Please note: Live Life Alarms does not take responsibility for the contact numbers you have
chosen. The choice of numbers is completely up to the user of the Live Life alarm.
Side talk button limit
Voice calls on this button are limited to three minutes in length. Family and friends can call you back
and talk to you as long as they want to.
Basic Operation of Alarm
RED

active and on). You will hear each outgoing ringtone. Between each call, your alarm will announce that it is
about to call the next contact and that you can cancel the call sequence by clicking the SOS/Heart button.
The first person to answer is the person who can talk to you. The wearer listens and speaks through the
pendant. Each call is limited to 3 minutes. By default, the call sequence loops and tries every contact twice.
During a call, the contact can press 1 on their phone keypad to stop the device calling any further contacts.
This function does not end the current call.
Basic Operation of Alarm
7
Hold down both
buttons together
for 2 seconds
till the device
vibrates and
turns off. The
LEDS will go out.
When to turn the device off
There is no need to turn off the device unless you
will not be using it for a prolonged period of
time; weeks or months.
To turn it off, click or press down the SOS button
and the top Side Talk Button together till the
device vibrates. The lights will turn off shortly
after you feel the vibration.
Turning on and off
Turning the device on
When you take the device out of the box it will
be turned off. To turn it on, press the top Side
Talk Button. The green, blue and red LEDs will
flash rapidly and the device will begin to start up.
If you are in a mobile network area it will usually
take between 12 to 20 seconds to connect to the
available mobile network. A slow green flash
every 3 seconds signifies the device is trying to
connect to the network. Once connected, the
green LED will show a fast flash every 3 seconds.
Automatically turning on in charger
If the device is off, when you place it in the
charger or connect the USB magnetic charging
cable, it will automatically turn on.
Activating your alarm
When you need help
Press the SOS/Heart button down for 1 second till you feel a vibration. The
device will vibrate and then announce “Your Live Life alarm has been
activated. Click the SOS/ button to stop” before it starts the sequence of
help text messages along with the outgoing help calls. To cancel the call
sequence just click the SOS/ button.
SOS
1
2Help text messages sent
The device will send a help text message to all of your emergency contacts. Mobile
numbers will receive the messages with the location of the wearer on Google Maps.
Mum’s alarm.
Help me!
My location..
Help call sequence begins
3 1 2 3 4 5 6 The device will then begin to call your emergency
contacts in your chosen order, ringing for 10
seconds per contact before trying the next contact,
thereby avoiding voicemail (if the contact’s phone is
Sequence repeats once

Fast flash
every 3 secs
Slow flash
every 3 secs
Rapid flashing
Green LED
Trying to connect to the
mobile network
Is connected to 4GX, 4G or
3G mobile network
SOS text messages and calls
are happening
What this means
Rapid flashing
On (solid)
Is off or
flashing slowly
Red LED
Device has been fully charged
Battery power is lower than 20%
The device is charging
What this means
Double flash
every 3 secs Bluetooth is connected
Alarm: What do the lights mean?
8
The Blue LED
Connection to the satellites (GPS)
The blue LED is mainly used by our technicians to
test the operation of the GPS function and Bluetooth
location. If you see the light flash, which it rarely will
do, you should not be concerned.
The Green LED
Connection to the mobile network
The green LED is the more important light to become familiar
with. The main thing to become familiar with is that when
you have a connection to the 4GX, 4G or 3G mobile network,
the green LED will show a fast flash every 3 seconds.
When it is not connected to the 4GX, 4G or 3G network and
trying to connect, it will show a slow (1 second in length)
flash every 3 seconds.
RED: Battery
indicator
GREEN: Mobile
indicator
BLUE: Position
indicator
The Red LED
Battery/Power
After 5-6 days, the battery will approach 20% charge
and the pink LED will begin flashing rapidly. When this
happens, a voice will announce “Battery is low". Please
recharge your battery”. There are still several hours of
operation left in the device at this point. When the
battery reaches 10% charge though, the device will
send a low battery text message reminder to the first
emergency contact.
Maintaining your device
Showerproof
The Live Life alarm can be worn in the
shower or in the rain. The device is rated for
normal shower use as water and dust resistant
to IP7. It should not be submerged in water for
a prolonged period.
We do not advise you to wear it in the bath,
swimming pool, hydrotherapy, spa or ocean.
Like all wireless devices, it will not work when
it is totally under water.
The device is dust proof. The device can be used in some
dusty environments. Care should be taken that dust,
grime, soap or shampoo does not build up on the device.
Dry device completely.
Take particular care to ensure the device is completely
dry before each recharge. Wipe all water, sweat,
perfumes and oils from the device before placing in the
charging station. Give it a wipe with the supplied
microsuede cloth regularly. Do not use cleaners or harsh
chemicals.

Home Charging Station: What the buttons do
9
Front of the Home Charging Station
Press to activate your alarm.
Operates just like pressing SOS on
your pendant. See pg. 7 'Basic
Operation of Alarm' for activation
details.
Charging contacts
SOS/Help button
Voice announcements On/Off
Press to turn off the
voice announcements.
Press again to turn
them back on.
Place your pendant in here with
the SOS button facing the front to
charge it. It will click into place
and vibrate when placed
correctly, and will announce that
your alarm is charging.
Speed dial button
Press to make an outgoing call to
the person programmed to be
called by the ‘Side talk button’
SOS button (Help button)
As an alternative to pressing the SOS button on
your pendant, you can press and activate the
SOS button located on the front centre of the
charging station. See pg. 7 'Activating your alarm'
for details about the SOS activation process.
Side talk button (Speed dial button)
This button is located on the left on the front of
the station. When pressed, the alarm will make
an outgoing call to the first contact (default
contact 1). To end the call, press the same button
again. This button operates the same as the side
talk button on the pendant. See pg. 6 'Side talk
button feature (Speed dial)' for details.
LOOKING AFTER YOUR STATION
Take particular care to ensure the device is
completely dry before each recharge. Wipe all
water, sweat, perfumes and oils from the
device before placing in the Home Charging
Station. Use the supplied micro suede cloth to
wipe the Station regularly. Do not use cleaners
or harsh chemicals.
Voice announcements button: On/Off
The station makes voice announcements to
guide you. These can be turned off by pressing
the button on the right on the front of the
station. To turn them back on, press the same
button again.
Home Charging Station: Features
Bottom of the Home Charging Station
Loudspeaker
Rear of the Home Charging Station
USB charging cable
Loosen and unw
ind
the U SB cable before
plugging into the
white power adapter

Home Charging Station: Features
10
Introduction to your Home Charging Station
The station is an intelligent charger that performs
some of the same functions as the pendant. It
communicates to the pendant via Bluetooth. It
contains a loudspeaker that makes
announcements such as "Your alarm is charging".
Programmed with your home address
We have programmed your station with the GPS
location of the home address you supplied with
your order setup information. The station
remembers this location all the time. For more
information see pg. 12-13 'Using the GPS feature'.
LEAVE YOUR CHARGING STATION ON
To get the best life from the alarm battery and
the fastest location in an emergency, please leave
your home charging station plugged in and
turned on all the time somewhere in your home.
Plugging in your Home Charging Station
Loosen and unwind the cable from underneath the
station and plug the USB plug into the white power
adapter. The lights around the station will come on.
Placing the device in the Charging Station
Please make sure you place the device in the correct
position when charging. It is in the correct position
when it vibrates. Lights around the base will change
colour and you hear a voice announcement that it is
charging.
Rechargeable backup battery
The station is equipped with a 800mAh, lithium,
backup battery. This battery can charge the device
when the power goes out at home or when you are
traveling. The backup battery can last for up to 8
hours, which is enough for most power blackouts.
Going away on holidays
If you travel away from home on holidays, we
advise you to use the magnetic charging cable or
purchase an extra charger rather than taking your
Home Charging Station with you. This is because
the programmed location will not update
automatically to your holiday or temporary address.
If the station is within Bluetooth range at your
temporary address it will use the home address we
programmed during the setting up of your device.
Moving home
If you are making a longer or more permanent
move, then the home address programmed into
your station can be updated by calling our Customer
Support team on 1800 936 774 and selecting
option 2.
Home Charging Station Bluetooth distance
Inside buildings, the Bluetooth connection from the
station to the pendant can be obstructed by walls
and other objects. The rated range for the Bluetooth
is 25 metres when obstructed.
When the pendant is too far from the station it will
not be able to perform the Bluetooth functions such
as SOS activation, calling a contact, speed dial and
providing the pendant’s location via Bluetooth.
Instead, the alarm will use Wi-Fi and GPS for
location when too far from the Home Charging
Station.
Home location beacon
The Home Charging Station acts like a home
beacon when you need help. It communicates via
Bluetooth with your pendant when you press the
SOS/Heart button or the Automatic Fall Detection
is triggered. The fastest way for the pendant to
find your location when you are home is via
Bluetooth.
If you supplied setup information when you placed
your order, we have manually programmed your
station with the GPS location of your home
address you supplied. The station remembers this
location all the time. If you are at home, the
pendant uses the location of your station on
Google Maps and includes that location in the SOS
text messages that are sent to your emergency
contacts. If your pendant cannot find its location
via the Station’s Bluetooth, then it uses Wi-Fi and
GPS to find its location.
Uses Bluetooth first
By default the pendant uses Bluetooth first, then
any available Wi-Fi and then GPS to find its
location. You do not need to pair the device to
Bluetooth or set up Wi-Fi manually.

Bluetooth
Your home
address
SOS
activated
BL0 Send
BL1 Send
Home Charging Station: Features (Continued)
11
Option to turn off Bluetooth temporarily
There is the option of turning off the station’s
Bluetooth temporarily if you want to take your
station with you on holidays. To turn off the
Station’s Bluetooth send this text command to
your alarm’s mobile number:
The alarm will reply with BLE Loc off, meaning it
is using Wi-Fi and GPS to find its location.
To turn on the Station’s Bluetooth send this text
command to your alarm’s mobile number:
The alarm will reply with BLE Loc on, meaning it
is using Bluetooth from the station if available to
find its location.
When you press the SOS button, the pendant
first looks to see if the station is within
Bluetooth range. If the alarm connects to the
station, it knows it is at home and sends that
address on Google Maps via text to your
emergency contacts.
Alarm Battery & Recharging
LOW0 Send
To turn low battery warning ON, send text:
LOW1,20 Send
* *In this example the low battery warnings
occur at the default of 20% charge.
Charging your alarm
The Live Life alarm uses a lithium ion battery like
the type in a mobile phone. When you receive your
Live Life alarm, it will probably have a fair amount
of charge. You may wish to charge it in the charging
station for 45 minutes before using it. When placing
the device in the charging station, ensure it is
positioned correctly. In the correct position it will
click into place and vibrate momentarily and a voice
will announce the device is charging.
How long it takes to recharge
The battery should only take around 45 minutes to
fully charge if it is very low or flat. A full charge can
last 4 to 6 days depending on use.
Low battery warning
After 4-5 days, the battery will approach 20%
charge. A voice will announce, ‘Battery is low. Please
recharge your battery.’ The red LED will start
blinking. When the battery reaches 10% charge, the
device will send a low battery text reminder to the
first emergency contact that the battery needs to be
recharged. Usually this feature is turned on unless
you asked us to turn it off during the setup.
To turn low battery warning OFF, send text:
Charging via the Magnetic USB cable
You can also recharge the device by attaching
the magnetic USB cable to the four charging
contacts on the rear of
the pendant. A voice
will announce “Your
mobile alarm is
charging” when the
magnetic charger is
attached correctly.
The device will reply with a confirmation text
that the low warning has been changed.

When is the battery fully charged?
The RED light on the side of the alarm will be
steady on. You can also check with the text
command: battery
The device does not need to be turned off
We do not advise the wearer to turn the device off
to save power. If you are not wearing it, place it in
the charging station. It can be left in there
indefinitely. Please leave charging station plugged
in and turned on all the time.
Using other chargers
To be safe, only use the power adapter supplied
with your Live Life alarm. Other adapters may
damage the device and void your warranty.
Automatically comes on when charging
If the device is off, placing it in the charging
station will turn it on.
Power saving mode
We have set your device to power saving mode in
order to prolong time between charges. This
means that the GPS function goes to sleep when
the device has not detected any movement for
around 10 seconds.
Without this mode, the GPS would be constantly
trying to get a GPS fix and the battery would run
down quicker. In power saving mode, the device
will attempt to obtain location via Bluetooth and/
or Wi-Fi.
12Alarm Battery & Recharging (Continued)
Using the GPS feature
5
How the GPS works
Your Live Life alarm has an inbuilt Swiss GPS
function that monitors the location of the
wearer of the device as well as Bluetooth.
It uses this GPS function to send out the location
of the wearer as part of the SOS help text
messages. The location of the wearer is shown on
Google Maps as part of those messages. This
means the people who received the message on
their mobile phones know where to send help to.
Accuracy of the GPS: uBlox 8 technology
The GPS location is normally accurate to 2.5
metres. This rate of accuracy can be affected by
tall buildings and other obstructions.
To save power the GPS goes to sleep
The GPS function goes to sleep to conserve power
if it does not detect any movement for around 10
seconds.
What wakes up the GPS?
The GPS wakes up and attempts to connect to the
satellites when it detects some movement
(two shakes or movements) or is turned on.
Getting a GPS fix
Taking the device outside at first
When you take the 4GX Live Life alarm out of the
box you will need to turn it on. If you do not have
the Home Charging Station then take the
pendant outside for up to 5 minutes.
This is so it can get its first fix on the satellites
and learn its new location. The alarm also uses
Wi-Fi to obtain location.
Why it can take a while to get a GPS fix
The GPS can be slow to get a fix if it has been
turned off for a number of hours or has been
inside a building where it has been unable to see
the satellites for a while.
This can also happen due to normal limitations
with GPS: Underground car parks, lifts, concrete
buildings, tunnels and other constructions can
block the signal from satellites to the pendant.
When a GPS location cannot be sourced, the
alarm will attempt to report position via
Bluetooth 5, then via Wi-Fi location. If the device
gives its location on Google Maps as somewhere
it is no longer located, this simply means it did

Send
FINDME
Find me function
If you lose your Live Life alarm, you can send it
the find me text command:
13Using the GPS feature
5
The device will say out loud “I am your Live
Life alarm. I am over here”.
Finding the location of the device using GPS
To find out the location of the person wearing
the device, send the following text command to
the device from a mobile phone:
The device will send a text reply with its location
on Google Maps. If GPS is unavailable it will send
its Wi-Fi or Bluetooth location.
Calling the device
Anyone knowing the mobile number of the
pendant can call it and it will ring once and then
answer automatically in speakerphone mode
(hands-free).
not have a chance to get a new GPS fix before the
SOS button was pressed or the ‘loc’ command was
sent to it. Usually, a location will still be sent
however, it could be a Bluetooth 5 location or a
Wi-Fi location.
Barriers to getting a GPS fix
The GPS needs to see the sky in order for the
device to work out where it is. Inside some homes
and buildings it will not be able to connect to the
satellites till it is near a window. Some structures
like basements, lifts, tunnels and building
interiors with no close by windows will mean a
GPS fix cannot be obtained. Sometimes also
inside a car there can be delays in obtaining a GPS
fix.
In general, remember that GPS was designed for
outside use and that when indoors a GPS fix is
not as easy to obtain at times. We cannot
guarantee it will always know its current location
on Google Maps via GPS. However, Bluetooth and/
or Wi-Fi location will be sent instead in these
situations.
Send
loc
Using the fall detection feature
Designed for serious falls
The Live Life alarm has an inbuilt fall detection
feature that is designed to detect serious falls,
likely to result in unconsciousness. It has been
designed this way so as to be a secondary level of
assistance to compliment the SOS help texts and
calls. If after a fall a wearer is not able to press
the SOS/help button due to being unable to
move or reach the SOS button, then the fall
detection function can send out the text alerts
and follow up with voice calls.
How it works
The device uses an algorithm to make a
judgement as to whether a serious fall has
occurred. Amongst other things, it measures the
speed and angle at which the device hits the
ground. If all criteria are met, it will vibrate and a
clear voice will announce “Fall has been detected,
click the SOS/Heart button to cancel the fall alert” to
tell you it thinks a fall has occurred.
During this time it can be cancelled by clicking the
SOS/Heart button. If it is not cancelled, then it
sends out ‘Fall down alert!’ as text messages with
the wearer’s location on Google Maps and then
follows up with the voice call sequence to your
contacts.
Emerging technology
Fall detection is still a developing technology
which means sometimes false alerts can occur.
However, if the alarm detects a fall, you will be
warned and will have plenty of time to press the
SOS/Heart button to cancel the fall alert sequence.
Additionally, we cannot guarantee every serious
fall will be detected as many variables come into
play. The device must generally be at least 1
metre above the ground before the fall. The
impact surface and bracing can also influence it.

Send
FL1,5,1
Send
FL0
FL1 51
= Enable
Testing the fall detection feature
When you first receive your Live Life alarm you
may drop it or gently toss it on a soft material
(soft carpet) if you want to see the fall alert
sequence in action. After that, however, we do not
advise you to attempt to test the fall detection
yourself multiple times. Every fall is different due
to the variables involved. Over testing the feature
may result in injury or damage to the device. Do
not deliberately drop or throw the device at a
hard surface to test it.
What can stop fall detection from working?
Because the device is a pendant on a lanyard or
chain, it can be worn in such a way that it swings
during a fall. Because it measures the speed of
impact using a 3D accelerometer, it is possible a
fall from a height of less than a metre, such as
from a sitting position, will not trigger the fall
detector.
Using the fall detection feature (Continued)
14
Device will reply with “Fall down alarm on!”
Device will reply with “Fall down alarm off!”
To turn fall detection OFF, text the following
command to the device:
To turn fall detection ON, text the following
command to the device:
Sensitivity
10 most sensitive
1 least sensitive
==Call &
send texts
Turning fall detection ON or OFF
During setup, fall detection is turned on. You can
turn this feature ON or OFF by texting a command
to from a mobile phone to the device.
1
22
3
Check your alarm for any obvious signs of damage.
Make sure the four brass discs on the back of the alarm
are bright and shiny.
Performing regular tests of the Live Life mobile alarm
Like other electronic devices, it is important to conduct regular checks of the alarm to make sure it
is working correctly. We suggest a monthly health check which includes the following:
Monthly alarm health check
4
Check that the "green" light on your alarm is
flashing once quickly every 3 seconds. This means you
have a connection to the mobile network.
Ask a relative or friend to call your alarm and you can
answer in hands-free, two-way voice.
Click or press down the SOS button for one second until you hear
the voice prompt. Click the middle SOS button again to cancel the
emergency call and text sequence.

REMOVEA6Send
Person 6
Send
A1,1,1,0400123456
Send
2
1
Send
3
Send
4
Send
5
A? Send
PREFIX1,MUM Send
Send
6
A2,1,1,0400123456
A3,1,1,0400123456
A4,1,1,0400123456
A5,1,1,0400123456
A6,1,1,0400123456
Changing your settings
15
Who will get the emergency texts & calls?
To see a list of the phone numbers programmed
into the device, text the following command to
the device:
The device will reply confirming each change. To
check changes, text 'A?' to the device.
Using text commands
You can change the settings programmed into
the device by sending it simple text commands.
In this manual we have included the most
commonly used text commands.
Text commands format and reply
The device must be on and have a connection to
the mobile network to receive a text command.
The text commands are not case sensitive. You can
also use spaces in the command.
Changing the name in the help text
100 characters are available to describe the person
who is activating the alarm. This appears in the
SOS texts. E.g.: This is Mum. Help Me!
Having 100 characters can be useful when you
want to remind the emergency responders of
certain information. E.g.: Mum. Key safe 1212. Falls
risk. Asthma.
To change the wearer’s name that appears in the
help text use this command:
The device will reply with “Contact number 6
removed”.
To change the calling order
To change the order of a contact or contacts, send
a text command for each one as if you are setting
them up for the first time. Programming in a new
contact number overwrites the old number that
was programmed in.
To program in numbers or change numbers
Only change one number at a time as shown:
The device will reply with a summary of the phone
numbers in the order that are programmed into
your device.
How to change emergency
contacts
To remove an emergency contact
You can only change one number with each text
command. Send a text command REMOVEAX
(where X = contact person 1 to 6). For example:
Send
X2
Side talk button changes (speed dial)
You can assign this button to call any of the six
contacts besides the default of the first contact.
For example: To assign the speed dial button to
call the second emergency contact instead, send
this text command:
In the example of changing the first contact
above, the number 1 after A1, means contact
number 1 will receive an emergency text
message. If they were only meant to receive a
call, this changes to 0 (zero). The second 1,
means the contact will receive an emergency
voice call. If they are meant to only receive the
text message, this number changes to 0 (zero).
(you can include spaces between words

Send
TZ+11
Send
TZ+10
UTC+8 AWST
Australian Western Standard Time
Perth
UTC+9:30 ACST
Australian Central Standard Time
UTC+10:30 ACST
Australian Central Daylight Saving Time
Adelaide
UTC+10 AEST
Australian Eastern Standard Time
Sydney
UTC+11 AEDST
Australian Eastern Daylight Standard Time
Sydney
Offset &
City
Change time zone for relocation or daylight saving
16
Example 2
To edit the time zone in New South Wales from
UTC+11 to UTC+10 (if daylight savings ends):
Example 3
To edit the time zone in South Australia from UTC
+10.30 to UTC+9:30 (if daylight savings ends):
Abbreviation &
Time zone name
Time zones currently being used in Australia
that could require changing should you relocate
or go on holidays to another state:
Adelaide
Send
TZ+9:30
Mobile network setup & SIM card
Telstra network
Your pendant is relying on the Telstra mobile
network to perform all of its emergency text and
call functions.
Other mobile networks
The Live Life alarm can operate on either the
Telstra or Optus network. As standard, the Live
Life 4GX mobile alarm is supplied with a nano
Telstra SIM card that uses 4GX, 4G and 3G (roll
back).
NBN, internet and Wi-Fi
Your Live Life alarm does not use the NBN or a
landline to operate. It does not require an
internet connection to perform any function. It
may use Wi-Fi to find its location, but it is not
dependent on Wi-Fi. It uses Bluetooth, also GPS
and even Wi-Fi for its location. The wearer can
also describe their location during voice calls.
SIM card installation
Ready to go out of the box
As part of the setup and pre-programming we
have activated and installed your nano sized
Telstra SIM card. Your device is ready to go!
Changing or replacing a SIM card
The screws and SIM card should only be removed
by Live Life Alarms or under instructions from us.
Please be aware that if you choose to remove the
screws and screw plugs, we cannot cover it under
warranty for water ingress.
Changing to a SIM on different network
Your device is not locked to any network provider.
Live Life Alarms will charge a new setup fee if
you ask us to change SIM cards and complete the
programming required for the device to operate
on a new network provider.
Your time zone should have already been
programmed by Live Life Alarms before delivery.
When the time zone changes for daylight savings
or standard time, you should consider changing
the time zone on your alarm so that it is accurate
in an emergency.
Example 1
To edit the time zone in New South Wales from
UTC+10 to UTC+11 (if daylight savings starts):

LiveLife
PERSONAL MOBILE ALARMS
Product use Terms & Conditions
Parties and agreement
USER: (Person/s using the LIVE LIFE MOBILE ALARM PENDANT)
LIVE LIFE ALARMS: ABN 23 603 888 991: (Supplier of the LIVE LIFE
MOBILE ALARM PENDANT device) of 4/7 Pemell Street, Toronto NSW,
Australia 2283.
The parties hereto agree that:
1. Alerting people in an emergency situation
The USER of the device understands that the device is used as a first-in-
stance, alert system to help the wearer in an emergency, when under duress
or when in need of help. It is designed and supplied to simply alert the USER’S
chosen family member/s or friend/s, carer/s or neighbor/s so they may
arrange someone to come to the USER’S aid. 000 can be included as a
contact, but use of the device does not completely assure that help or
protection or that emergency help will arrive within a specific time
frame. LIVE LIFE ALARMS do not control how long an alerted party may
take to respond to an alert. LIVE LIFE ALARMS recommend that the
alert parties chosen by the user are aware of the alarms use and are suitable
for providing the assistance they may be providing the USER.
2. Limitations of device: Mobile network coverage disclaimer
The USER understands the actual mobile alarm connection depends on where
they are in relation to the available 4GX, 4G or 3G mobile network cover-
age. USERS should be aware that LIVE LIFE ALARMS uses mobile
coverage maps to check on available 4GX, 4G or 3G coverage in the USER’s
home when processing the USER’s order and that these maps have been
created using tools that predict the likely areas of coverage, but do not
guarantee that coverage.
Not every particular location within an identified coverage areas has been
individually tested for coverage. This means that while the footprint of
coverage outlined on the maps is generally accurate, there will be specific
areas described as being within a coverage area where a USER’s mobile
alarm/device will not work.
This is a common characteristic of wireless systems. For example, coverage
could be degraded or non-existent in specific locations due to certain
physical structures or geographic features or as a result of the device used.
Physical structures which may block or inhibit coverage could include
basements, lifts, underground car parks, concrete buildings, tunnels and road
cuttings. Geographic features which may block or inhibit coverage could
include formations such as hills and mountains or even trees.
If the USER is relying on the device for possible emergencies it is the respon-
sibility of them to test the device before using it and relying on it and then
do regular tests. LIVE LIFE ALARMS does not guarantee that the device
can connect to the mobile network at all times, or that a help SMS or help
call will be received by every emergency contact at all times or within
a short timeframe.
3. Limitations of device: GPS Functions disclaimer
The USER understands that the GPS functions and the help SMS alarms the
device sends out with a GPS location on Google Maps are limited to the
common constraints of all GPS systems.
The device uses the built in GPS technology to fix the location of the device
with an accuracy of 2.5 metres. In order for the GPS functions to work it
requires a line-of-sight connection to satellites in the sky. For the device to
receive the signal it needs to be pointed to the sky. It normally takes up to
10 minutes to receive its first fix (TTFF) and work out the co-ordinates of its
exact location.
In the event that the pendant cannot receive the GPS signal it will provide its
last known position only in a help SMS. The device does not use a ‘triangula-
tion method’ when a current GPS fix is not available. The device checks for an
updated GPS location when the device detects movement in accordance with
the default, power saving mode and therefore LIVE LIFE ALARMS cannot
guarantee that the device knows the current GPS location at all times, i.e.
When the help button is activated or a ‘loc’ request is sent to it via SMS.
Underground carparks, lifts, concrete buildings, tunnels and other construc-
tions can block the signal from satellites to the pendant. It is possible that as
a wearer of the pendant is in a location where there is no GPS signal that
there may also be no 4GX, 4G or 3G mobile signal meaning the functions of
the device will not operate till the wearer moves to an unobstructed location.
4. Limitation of prepaid credit being available (only applies to ‘prepaid
credit SIM card option’ or ‘wearer using their own SIM card’)
The USER understands that the device has a SIM card installed that requires
an amount of either pre-paid or post credit to be available for it to perform
its SMS alarm functions, its GPS location functions, its voice call functions
and its SMS reply and command functions. It is the responsibility of the
USER to regularly check that there is enough credit for outgoing SMS’s and
voice calls to function. LIVE LIFE ALARMS does not take responsibility for the
checking or recharging of credit at any time.
The USER is provided with the mobile network provider’s details and a login
to check on their credit and that LIVE LIFE ALARMS does not
permanently store these login details. The USER understands that the
cost of recharging credit can change from time to time after the
time of purchase and that the USER should make themselves aware of
changes to prepaid and postpaid credit plans as well as the SMS and
voice call rates under those plans.
5. Limitation of liability
The parties agree that the device is not designed or guaranteed to prevent
any loss or injury. If, notwithstanding the terms of this agreement, there
should arise any liability on the part of LIVE LIFE ALARMS as a
result of any cause whatsoever, regardless of whether or not such
loss, damage, or personal injury was caused by or contributed to by LIVE
LIFE ALARMS’s negligence to any degree or failure to perform any
obligation or strict products liability, such liability will be limited to
the sum of $527.00 for the supply of the device. LIVE LIFE ALARMS
is not liable for any indirect or consequential loss or claims.
LIVE LIFE ALARMS cannot guarantee in any way that the device will prevent
accidents, death or personal injury to the USER or others, property damage,
illegal entry or undue delay in any emergency service response from
occurring and is not liable in any manner for any loss or damage
resulting there from.
LIVE LIFE ALARMS is not responsible or liable for any injury, loss or damage
caused by persons responding, failing to respond, or failing to respond
promptly to USER’S home or other location. LIVE LIFE ALARMS is
not responsible or liable for any injury, loss or damage caused in whole
or in part by damage to the device while in your possession,
improper installation, unreasonable use or abuse of the device, failure
to provide proper maintenance or to follow the written instructions
provided or failure to regularly test the device.
6. Return/Refund policy
LIVE LIFE ALARMS publishes it returns/refund policy on its website and
the USER agrees that this policy was available at the time of purchase.
7. Delivery of these terms and conditions
The USER acknowledges that these terms and conditions and incorporated
documents were made available to the USER online via LIVE LIFE
ALARMS’S website and were delivered to the USER’S address by Australia
Post along with the device, its packaging and printed instructions for the
installation and use of the device.
8. Conflicting documents
Should there arise any conflict between this agreement and USER’S purchase
order or other document, this agreement will govern, whether such purchase
order or document is prior to or subsequent to this agreement.
9. Full agreement / Severability
The terms and condition in this agreement constitute the full understanding
between the parties. Any changes to these terms will be published on the
Live Life Alarms website and will be effective within 60 days of the
publication otherwise the conditions remain unchanged. The USER
acknowledges and represents that the USER has not relied on any
representation, assertion, guarantee, warranty, collateral contract or other
assurance, except those set forth in this agreement and waives any
claims in connection with same. Should any provision of this agreement be
deemed void, all other provisions will remain in effect.
10. Legal action
The USER submits to the jurisdiction and laws of NSW, Australia and agrees
that any litigation or arbitration between the parties must be commenced
and maintained in NSW, Australia. Service of process or papers in any legal
proceeding or arbitration between the parties may be made by Express Mail
delivered by Australia Post addressed to the party’s address in this agreement
or another address provided by the party in writing to the party making
service.
LIVE LIFE ALARMS POSTAL ADDRESS: 4/7 Pemell Street,Toronto NSW
2283. The USER understands that instead of suing or being sued in court, the
parties may have their dispute determined by mediation or arbitration.
11. Governing law
This Agreement shall be governed by the laws of the State of NSW.
17
©2021. Live Life Alarms. All rights reserved.

LiveLife
PERSONAL MOBILE ALARMS
Warranty
12 months warranty
The Live Life alarms come with a standard 12 months warranty from date
of purchase. If the alarm unit or pendant has a manufacturing defect
causing it to fail within the first 12 months of purchase, we will replace it
free of charge or refund the purchase price.
Troubleshooting procedure
If your alarm has stopped working please refer to the ‘Trouble
shooting’ section of your User Manual that was included with your alarm
and check to see the cause of the failure is not due to incorrect operation
or that it can be easily rectified. If you no longer have a copy of the User
Manual you can download it on our website.
How to claim against your warranty
If after consulting the ‘Troubleshooting’ section the alarm is still not
working then please contact us by emailing us at:
[email protected] or call us on 1800 936 774 to arrange to have
the alarm returned for a warranty claim assessment.
Circumstances that can void your warranty
Please be aware your warranty can become void if any of the
following have occurred:
•The device has been opened or tampered with. The alarm has been
modified or not used in accordance with our instructions.
•The device has been dropped or suffered damage from
physical impact.
•The device has been damaged by fire or has been exposed to excessive
heat.
•The device has been used with an incorrect power adapter.
•The device has been subject to an incorrect voltage due to lightning or
a power surge.
•The device has been subject to a liquid spillage causing a failure.
•The device has been submerged in water.
What if something goes wrong after 12 months?
If the mobile alarm breaks after the first 12 months please contact LIVE
LIFE ALARMS to send it back to us for repair or replacement. We will
only charge you for the cost of repair and shipping. You won’t have to
pay full price for a new alarm.
Guarantee under Australian consumer law
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and compensation for any other reasona-bly foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
LIVE LIFE ALARMS is not liable for any indirect or consequential loss or
claims.
Refunds & Returns Policy
30 day refund and return policy
If for any reason you are not completely satisfied with your purchase we
will give you a refund from the date you receive the goods till the end of
30 days from that date.
Please email us at: [email protected] within that time or call
us on 1800 936 774 if you are not satisfied with your purchase so that we
can resolve any problems.
This *refund policy does not apply to goods which show wear and tear or are
damaged after delivery or if any attempt has been made to alter the product or
if they have been dropped or broken. All products and parts must be returned
in their original condition. All postage and insurance costs are to be paid by the
user. We recommend that you return the product via Registered post and that
you pre pay all postage. The user bears any risk of lost, theft or damaged goods
during transit and therefore we advise you take out shipment registration of
insurance with your postal carrier. Live Life Alarms will not be responsible for
parcels lost or damaged in transit if you choose not to insure.
Refunds (Coverage)
It is ultimately the user’s responsibility to test their alarm during the 30 day
refund period and identify any mobile network coverage or signal issues.
We use our best endeavours to ascertain if there is adequate cover-age at the
location where the user resides. Our standard practice before setting up your
alarm is to do a coverage check on the ‘Telstra Mobile Network’ at the supplied,
primary address where the alarm will be used and if necessary also ask the
purchaser if they personally are aware of any weak signals inside the residence
on devices connected to the Telstra Mobile Network.
We cannot 100% guarantee (similar to any seller of a mobile device that when
the alarm is used inside your residence there will be an adequate signal
although we use our best endeavours before delivery to check the coverage. If
after testing the user believes there is a weak signal then they should contact
us via phone or email before the ’30 day period’ expires in order for us to
investi-gate the coverage issue. If after investigating we find the coverage is
inadequate and we cannot provide an alternate SIM card and network provider,
upon the device being returned we will refund the purchase price..
Medical & Legal Disclaimer
General information about medical matters
The Live Life mobile alarm ‘User Manual’ contains general information about
medical and health matters. The inform-ation is not advice, and should not
be treated as such.
Limitation of warranties
The medical and health information within this ‘manual’ is provided “as is”
without any representations or warranties, express or implied. Live Life
Alarms and it employees and/or agents make no representations or warranties
in relation to the medical and health information within this
‘manual.’
•Without prejudice to the generality of the foregoing paragraph, Live Life
Alarms does not warrant that:
•The medical and health information on its website or in this ‘manual’ will
be constantly available, or available at all; or
•Any medical and health information on its website and within this
‘manual’ is complete, true, accurate, up-to-date, or non-misleading.
Liability
You must not rely on the information within this ‘manual’ as an alternative to
medical advice from your doctor or other health services provider.
If you have any specific questions about any emergency plan, medical or health
matters you should consult your doctor or other professional health services
provider or personal carer. You should never delay seeking medical advice,
disregard medical advice, or commence or discontinue any medical treatment
because of information within this ‘manual’.
Liability limitations
Nothing in this legal disclaimer will limit any of our liabilities in any way that is
not permitted under applicable law, or exclude any of our liabilities that may
not be excluded under an applicable law.
Warranty, Returns/Refunds & Disclaimer
18
©2021. Live Life Alarms. All rights reserved.

Specifications
Operating temperature
- 20°C to +80°C for working
- 30°C to +70°C for storage
Battery life
Up to 4 to 6 days with normal use
Charging voltage
5V DC
Home charging station rechargeable backup battery
3.7V, 800mAH
Bluetooth
BT5.0 LE
Indoor location tracking
Bluetooth/Wi-Fi/GPS/LBS
Home docking Bluetooth unobstructed
Device to docking station line of sight distance:
80 metres
Home docking Bluetooth obstructed
Device to docking station obstructed by barrier distance:
25 metres
Outdoor location tracking
GPS/GLONASS/Wi-Fi
GPS technology
U-blox M8130, AGPS support, 2.5 metre accuracy
GPS approx time to fix
Cold start 26 secs, warm 2secs, hot start approx. 1 sec
Wi-Fi
802.11 b/g/b, 2.4G
SIM card
Nano
Sensors
3D accelerometer, motion and vibration sensor
Waterproof rating
IP67
Dimensions
61mm x 44mm
Weight
42g
Other Information
19
Lifetime Support
Your alarm comes with lifetime support. If you
have any concerns, please call 1800 936 774 to
speak with a customer support consultant. Our
customer support opening hours can be found on
our website at:
www.livelifealarms.com.au/contact-us
Technical Support videos
Our website has a number of helpful videos
covering the most common support issues. For
most users this is the quickest way to solve a
problem. Go to:
www.livelifealarms.com.au/videos
Downloadable instructions
This User manual is available as a downloadable
PDF on our website. Go to:
www.livelifealarms.com.au/downloads
Network Frequency
Bands
Optus 3G
Roll back
Optus
4GX
B3 1800Mhz
B8 700Mhz
B9 900Mhz
B1 2100Mhz
Telstra 3G
Rollback
Telstra
4GX
B3 1800Mhz
B8 900Mhz
B28 700Mhz
B5 850Mhz
Network Frequency
Bands
LiveLife
PERSONAL MOBILE ALARMS
www.livelifealarms.com.au
©2021. Live Life Alarms. All rights reserved.
R
™