Logitech K380 Installation guide

Frequently Asked Questions
+Comfort Guidelines - Important Ergonomic Information
Whether you spend five minutes or five hours using your keyboard, mouse or trackball, these
suggestions can help you stay comfortable and productive. Some research suggests that
long periods of repetitive motion,
using an improperly set up work space,
incorrect body position, and
poor work habits
may be associated with physical discomfort and injury to nerves, tendons, and muscles. If you
feel pain, numbness, tingling, weakness, swelling, burning, cramping, or stiffness in your hands,
wrists, arms, shoulder, neck, or back, see a qualified health professional.
Follow the guidelines in the guidelines PDF file below to maximize your comfort and lessen the
chance of injury.
Download the Comfort_Guidelines.PDF
The guidelines are written in the following languages: English, Deutsch, Francais, Italiano,
Espanol, Portugues, Nederlands, Svenska, Dansk, Norsk, Suomi, Greek, Russian, Hungarian,
Czech and Polish.
You will need Adobe® Acrobat® Reader™ to read PDF files.
+Backup device settings to the cloud in Logitech Options
INTRODUCTION
HOW IT WORKS
WHAT SETTINGS GET BACKED UP
CURRENT LIMITATIONS
INTRODUCTION
This feature on Logi Options allows you to backup the settings of your Options supported device
automatically to the cloud after creating an account. If you are planning to use your device on a
new computer or wish to go back to your old settings on the same computer, log into your

Options account on that computer and fetch the settings you want from a backup to setup your
device and get going.
HOW IT WORKS
When you are logged into Logitech Options with a verified account, your device settings are
automatically backed up to our cloud by default. You can manage the settings and the backups
from the Backups tab under More settings of your device (as shown in the screenshots below):
Manage settings and backups by clicking on More>Backups.

AUTOMATIC BACKUP OF SETTINGS - If the ‘Automatically create backups of
settings for all devices’ checkbox is enabled, any settings you have or modify for all of
your devices on that computer are backed up to the cloud automatically. The checkbox is
enabled by default. You can disable it if you don’t want the settings for your devices to
be backed up automatically.
‘CREATE A BACKUP NOW’ button - This button allows you to backup your current
device settings yourself, if you need to fetch them later.
‘RESTORE SETTINGS FROM BACKUP’ button - This button lets you view and
restore all the available backups you have for that device that are compatible with that
computer, as shown above.
The settings for a device are backed up for every computer that you have your device connected
to and have Logitech Options that you are logged into. Every time you make some modifications
to your device settings, they get backed up with that computer name. The backups can be
differentiated based on the following:
1. Name of the computer. (Eg. John’s Work Laptop)
2. Make and/or model of the computer. (Eg. Dell Inc., Macbook Pro (13-inch) etc.)
3. The time when the backup was made.
The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP
Configuration of all the buttons of your mouse
Configuration of all the keys of your keyboard
Point & Scroll settings of your mouse
Any application-specific settings of your device
WHAT SETTINGS ARE NOT BACKED UP
Flow settings
Options app settings
CURRENT LIMITATIONS

1. The device settings aren’t compatible between Windows and Mac operating systems. So,
the settings from Windows operating system cannot be applied to a computer with the
Mac operating system and vice versa.
2. There are some features that are available only on certain versions of Windows operating
system. For example, triggering Cortana through a mouse button press is a feature
available only on Windows 10 and not on Windows 7 and 8 as Cortana is not available
on those operating systems. In such cases, those features cannot be applied on the
unsupported operating systems.
+Logitech Options permission prompts on macOS Catalina and macOS Mojave
Logitech Options permission prompts on macOS Catalina
Logitech Options permission prompts on macOS Mojave
Download the latest version of Logitech Options software.
Logitech Options permission prompts on macOS Catalina
For official macOS Catalina support, please upgrade to the latest version of Logitech Options
(8.02 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for
our Options software for the following features:
Accessibility access is needed for scrolling, gesture button, back/forward, zoom and
several other features
Input monitoring (new) access is needed for all the features enabled by the software
such as scrolling, gesture button and back/forward among others for devices connected
via Bluetooth
Screen recording (new) access is needed to capture screenshots using a keyboard or a
mouse
System Events access is needed for Notifications feature and Keystroke assignments
under different applications
Finder access is needed for the Search feature
System Preferences access if needed for launching Logitech Control Center (LCC) from
Options
Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button

functionality, volume, zoom, and so on. The first time you use any feature that requires
accessibility permission, you'll be presented with the following prompt:
To provide access:
1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options
Daemon.
If you already clicked ‘Deny’, do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click Accessibility and then follow steps 2-3 above.
Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features
enabled by the software such as scrolling, gesture button and back/forward to work. The
following prompts will be displayed when access is needed:

1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options
Daemon.
4. After you check the boxes, select Quit Now to restart the application and allow the
changes to take effect.

If you already clicked ‘Deny’, please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.
Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You'll be
presented with the prompt below when you first use the screen capture feature.
1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for Logitech Options Daemon.

4. Once you check the box, select Quit Now to restart the application and allow the changes
to take effect.
If you already clicked ‘Deny’, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click on Screen Recording and follow steps 2-4 from above.
System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt
the first time you use this feature. Please note that this prompt appears only once to request
access for a specific item. If you deny access, all the other features that need access to the same
item will not work and another prompt will not be shown.

Please click on OK to allow access for Logitech Options Daemon so that you can continue to use
these features.
If you already clicked on Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options
Daemon to provide access. If you are unable to interact with the checkboxes, please click
the lock icon on the bottom left corner and then check the boxes.
NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
Click here for information on macOS Catalina and macOS Mojave permissions on
Logitech Control Center.
Click here for information on macOS Catalina and macOS Mojave permissions on
Logitech Presentation software.

Logitech Options permission prompts on macOS Mojave
For official macOS Mojave support, please upgrade to the latest version of Logitech Options
(6.94 or later).
Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for
our Options software for the following features:
Accessibility access is needed for scrolling, gesture button, back/forward, zoom and
several other features
Notifications feature and keystroke assignments under different applications need access
to System Events
Search feature needs access to Finder
Launching Logitech Control Center (LCC) from Options requires access to System
Preferences
The following are the user permissions the software needs for you to get complete functionality
for your Options-supported mouse and/or keyboard.
Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button
functionality, volume, zoom, and so on. The first time you use any feature that requires
accessibility permission, you'll see a prompt as shown below.
Click Open System Preferences and then turn on the checkbox for Logitech Options Daemon.
In case you clicked Deny, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click on Security & Privacy.
3. Click the Privacy tab.

4. In the left panel, click on Accessibility and check the boxes under Logitech Options
Daemon to provide access (as shown below). If you are unable to interact with the
checkboxes, please click the lock icon on the bottom left corner and then check the
boxes.
System Events prompts
If a feature requires access to any specific item such as System Events or Finder, you will see a
prompt (similar to the screenshot below) the first time you use this feature. Please note that this
prompt appears only once, requesting access for a specific item. If you deny access, all the other
features that need access to the same item will not work and another prompt will not be shown.

Click OK to allow access for Logitech Options Daemon so that you can continue to use these
features.
In case you clicked Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options
Daemon to provide access (as shown below). If you are unable to interact with the
checkboxes, please click the lock icon on the bottom left corner and then check the
boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
+Logitech Bluetooth keyboard unable to pair with Android 7.x device
Some users have reported that their Logitech keyboard will not pair with their Android 7.x
device after they've entered the pairing code.
Users get a "connection timed out" error or no error message at all.
Clearing the Bluetooth cache, power cycling the device, attempting to pair again, or pair
to another Android 7.x device does not work.
If you are experiencing this issue, please try the following:
1. Boot your Andriod 7.x device into Safe Mode. This typically involves holding down the
power button and volume key at the same time, but you should confirm the exact steps on
your device manufacturer's website.
NOTE: You'll see an on-screen notification when the device is in Safe Mode.
2. While in Safe Mode, pair the keyboard with your device.
3. After the keyboard has successfully paired, restart your device normally. The keyboard
should continue to be paired with your device.

+System Extension Blocked message when installing Logitech Options or LCC
Starting with macOS High Sierra (10.13), Apple has a new policy that requires user approval for
all KEXT (driver) loading. You may see a "System Extension Blocked" prompt (shown below)
during the installation of Logitech Options or Logitech Control Center (LCC).
If you see this message, you'll need to approve the loading of the KEXT manually so that your
device drivers can be loaded and you can continue to use its functionality with our software. To
allow KEXT loading, please open System Preferences and navigate to the Security & Privacy
section. On the General tab, you should see a message and an Allow button, as shown below. In
order to load the drivers, click Allow. You may need to reboot your system so the drivers are
properly loaded and the functionality of your mouse is restored.
NOTE: As set by the system, the Allow button is only available for 30 minutes. If it has been
longer than that since you installed LCC or Logitech Options, please restart your system to see
the Allow button under the Security & Privacy section of System Preferences.

NOTE: If you don’t allow KEXT loading, all devices supported by LCC will not be detected by
software. For Logitech Options, you need to perform this operation if you're using following
devices:
T651 Rechargeable trackpad
Solar Keyboard K760
K811 Bluetooth keyboard
T630/T631 Touch mouse
Bluetooth Mouse M557/M558
+Logitech Options issues when Secure Input is enabled
Ideally, Secure Input should only be enabled while the cursor is active in a sensitive information
field, such as when you enter a password, and should be disabled right after you leave the
password field. However, some applications may leave the Secure Input state enabled. In that
case, you may experience the following issues with devices supported by Logitech Options:
When the device is paired in Bluetooth mode, it's either not detected by Logitech Options
or none of the software-assigned features work (basic device functionality will
continue to work, however).

When the device is paired in Unifying mode, it’s not possible to perform keystroke
assignments.
If you encounter these issues, check to see if Secure Input is enabled on your system. Do
following:
1. Launch Terminal from /Applications/Utilities folder.
2. Type the following command in Terminal and press Enter:
ioreg -l -d 1 -w 0 | grep SecureInput
If the command returns back no information, then Secure Input is not enabled on the
system.
If the command returns back some information, then look for
"kCGSSessionSecureInputPID"=xxxx. The number xxxx points to the Process ID (PID)
of the application that has Secure Input enabled:
1. Launch Activity Monitor from /Applications/Utilities folder.
2. Search for PID which has secure input enabled.
Once you know which application has Secure Input enabled, close that application to resolve the
issues with Logitech Options.
+Manually select the operating system for the K380 keyboard
Your K380 keyboard can detect the operating system of the device you’re currently connected
to. It automatically remaps keys to provide functions and shortcuts where you expect them to be.
If the keyboard fails to correctly detect the operating system of your device, you can manually
select the operating system by pressing one of the following function key combinations for three
seconds:
Mac OS X and iOS
Press and hold for three seconds
Windows, Android, and Chrome
Press and hold for three seconds
+Shortcut and media keys for the K380 keyboard

Hot keys and media keys
The following hot keys and media keys are available for Windows, Mac OS X, Android and iOS:
Key
Android
Windows 7
Windows 8
Windows 10
Mac OS X
iOS
Home
Browser home
page
Launchpad*
Home
Switch apps
Switch
application
Mission control
Menu
Contextual menu*
Menu*
Show / hide
virtual
keyboard
Back
Back in browser
Back in
browser*
Home
Prev track
Prev track
Prev track
Prev track
Play / Pause
Play / Pause
Play / Pause
Play / Pause
Next track
Next track
Next track
Next track
Mute
Mute
Mute
Mute
Volume
down
Volume down
Volume down
Volume down
Volume up
Volume up
Volume up
Volume up
Delete
Delete
Forward delete
Forward delete
*Requires installation of Logitech Options
Shortcuts
To perform a shortcut, hold down the fn (function) key while pressing the key associated with an
action.
The following key combinations are available:

Key
Android
Windows 7
Windows 8
Windows 10
Mac OS X
iOS
Print screen
Print screen
Screen lock*
Screen
capture
Cut
Cut
Cut
Cut
Copy
Copy
Copy
Copy
Paste
Paste
Paste
Paste
Home (when
editing text)
Home (when
editing text)
Select previous
word
Select
previous
word
End (when
editing text)
End (when
editing text)
Select next word
Select next
word
Page up
Page up
Page up / Increase
brightness*
Page down
Page down
Page down /
Decrease
brightness*
*Requires installation of Logitech Options
+Re-pair a Bluetooth device to the K380 keyboard
You can easily re-pair a device with your K380 keyboard. Here’s how:
On the keyboard, press and hold down one of the Easy-Switch buttons until the status
LED starts blinking rapidly.
The keyboard is in pairing mode for the next three minutes.
On the device, see Connect your Logitech Bluetooth device for instructions for your
specific operating system.
+K380 keyboard does not work or loses connection frequently

Keyboard isn't working
Keyboard frequently stops working
Before reconnecting your keyboard
Reconnect your keyboard
Keyboard isn't working
In order for your keyboard to work with your device, the device must have built-in Bluetooth
capability or be using a third-party Bluetooth receiver or dongle.
NOTE: The K380 keyboard isn't compatible with a Logitech Unifying receiver, which uses
Logitech Unifying wireless technology.
If your system is Bluetooth-capable and the keyboard isn't working, the problem is likely a lost
connection. The connection between the K380 keyboard and the computer or tablet can be lost
for several reasons, such as:
Low battery power
Using your wireless keyboard on metal surfaces
Radio frequency (RF) interference from other wireless devices, such as:
oWireless speakers
oComputer power supplies
oMonitors
oCell phones
oGarage door openers
Try to rule out these and other possible problem sources that might be affecting your keyboard.
Keyboard frequently loses connection
If your keyboard frequently stops working and you keep having to reconnect it, try these
suggestions:
Keep other electrical devices at least 8 inches (20 cm) away from the keyboard
Move the keyboard closer to the computer or tablet
Before reconnecting your keyboard
Before you try to connect your keyboard again:
1. Check the battery power by turning the keyboard off and then back on again using the
ON/OFF switch on the bottom of the keyboard. Notice the LED indicator color to the left
of the ON/OFF switch. If the LED indicator is red, the batteries need to be replaced.
2. Try using the Windows key or type something to verify it's working.
3. If it's still not working, follow the link below to reconnect your keyboard.
Reconnect your keyboard
To reconnect your keyboard, please follow the steps for your specific operating system in
Connect your Logitech Bluetooth device.