Logitech MX Anywhere 2 Installation guide

FAQ
We've put everything you need to get started with your MX Anywhere 2S Wireless Mouse right
here. If you still have questions browse the topics on the left.
Frequently Asked Questions
+Set MX Master mouse sensitivity and pointer speed with Logitech Options
You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse.
Set mouse sensitivity
Set pointer speed
NOTE: If you don’t have Logitech Options, you can get the latest version of the software from
the MX Master Download page.
To set mouse sensitivity:
1. Open the Logitech Options software:
Start > All Programs > Logitech > Logitech Options
2. If you have more than one product displayed in the Logitech Options window, select
Wireless Mouse MX Master.
3. Select one of the buttons by clicking on the blue circle next to the button. The options list
for the button appears.
4. Scroll down to Mouse sensitivity and select it.

5. Under Set mouse sensitivity, adjust the slider under Master.
To switch between Master and Custom settings, simply press the button that you assigned to
Mouse sensitivity. If you don’t want to switch between Master and Custom settings, after you’ve
adjusted the sensitivity, select either a different action for the button, or select None in the
options list.
To set the pointer speed:
1. Open the Logitech Options Software:
Start > All Programs > Logitech > Logitech Options
2. If you have more than one product displayed in the Logitech Options window, select
Wireless Mouse MX Master.
3. Click the ‘Point and scroll’ tab in the left hand corner of the software window.
4. Under Pointer speed, adjust the slider to your preferred DPI value. The minimum value
is 400 DPI. The speed can be increased in increments of 200, up to a maximum of 1600
DPI.

+Cleaning Logitech keyboards and mice
Before you clean your device:
Unplug it from your computer and make sure it’s turned off.
Remove the batteries.
Keep liquids away from your device, and don’t use solvents or abrasives.
To clean your Touchpad, and other touch-sensitive and gesture-capable devices:
Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down your
device.
To clean your keyboard:
Use compressed air to remove any loose debris and dust between the keys. To clean the
keys, use water to lightly moisten a soft, lint-free cloth and gently wipe down the keys.
To clean your mouse:
Use water to lightly moisten a soft, lint-free cloth and gently wipe down the mouse.
NOTE: In most cases, you can use isopropyl alcohol (rubbing alcohol) and anti-bacterial wipes.
Before using rubbing alcohol or wipes, we suggest you test it first in an inconspicuous area to
make sure it doesn’t cause discoloration or remove the lettering from the keys.

+Backup device settings to the cloud in Logitech Options
INTRODUCTION
HOW IT WORKS
WHAT SETTINGS GET BACKED UP
CURRENT LIMITATIONS
INTRODUCTION
This feature on Logi Options allows you to backup the settings of your Options supported device
automatically to the cloud after creating an account. If you are planning to use your device on a
new computer or wish to go back to your old settings on the same computer, log into your
Options account on that computer and fetch the settings you want from a backup to setup your
device and get going.
HOW IT WORKS
When you are logged into Logitech Options with a verified account, your device settings are
automatically backed up to our cloud by default. You can manage the settings and the backups
from the Backups tab under More settings of your device (as shown in the screenshots below):

Manage settings and backups by clicking on More>Backups.

AUTOMATIC BACKUP OF SETTINGS - If the ‘Automatically create backups of
settings for all devices’ checkbox is enabled, any settings you have or modify for all of
your devices on that computer are backed up to the cloud automatically. The checkbox is
enabled by default. You can disable it if you don’t want the settings for your devices to
be backed up automatically.
‘CREATE A BACKUP NOW’ button - This button allows you to backup your current
device settings yourself, if you need to fetch them later.
‘RESTORE SETTINGS FROM BACKUP’ button - This button lets you view and
restore all the available backups you have for that device that are compatible with that
computer, as shown above.
The settings for a device are backed up for every computer that you have your device connected
to and have Logitech Options that you are logged into. Every time you make some modifications
to your device settings, they get backed up with that computer name. The backups can be
differentiated based on the following:
1. Name of the computer. (Eg. John’s Work Laptop)
2. Make and/or model of the computer. (Eg. Dell Inc., Macbook Pro (13-inch) etc.)
3. The time when the backup was made.
The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP
Configuration of all the buttons of your mouse
Configuration of all the keys of your keyboard
Point & Scroll settings of your mouse
Any application-specific settings of your device
WHAT SETTINGS ARE NOT BACKED UP
Flow settings
Options app settings
CURRENT LIMITATIONS

1. The device settings aren’t compatible between Windows and Mac operating systems. So,
the settings from Windows operating system cannot be applied to a computer with the
Mac operating system and vice versa.
2. There are some features that are available only on certain versions of Windows operating
system. For example, triggering Cortana through a mouse button press is a feature
available only on Windows 10 and not on Windows 7 and 8 as Cortana is not available
on those operating systems. In such cases, those features cannot be applied on the
unsupported operating systems.
+Logitech Options permission prompts on macOS Mojave
For official macOS Mojave support, please upgrade to latest version of Logitech Options (6.94
or later).
Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for
our Options software for the following features:
Accessibility access is needed for scrolling, gesture button, back/forward, zoom and
several other features
Notifications feature and keystroke assignments under different applications need access
to System Events
Search feature needs access to Finder
Launching Logitech Control Center (LCC) from Options requires access to System
Preferences
The following are the user permissions the software needs for you to get complete functionality
for your Options-supported mouse and/or keyboard.
Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button
functionality, volume, zoom, and so on. The first time you use any feature that requires
accessibility permission, you'll see a prompt as shown below.

Click Open System Preferences and then turn on the checkbox for Logitech Options Daemon.
In case you clicked Deny, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click on Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click on Accessibility and check the boxes under Logitech Options
Daemon to provide access (as shown below). If you are unable to interact with the
checkboxes, please click the lock icon on the bottom left corner and then check the
boxes.
System Events prompts
If a feature requires access to any specific item such as System Events or Finder, you will see a
prompt (similar to the screenshot below) the first time you use this feature. Please note that this
prompt appears only once, requesting access for a specific item. If you deny access, all the other
features that need access to the same item will not work and another prompt will not be shown.

Click OK to allow access for Logitech Options Daemon so that you can continue to use these
features.
In case you clicked Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options
Daemon to provide access (as shown below). If you are unable to interact with the
checkboxes, please click the lock icon on the bottom left corner and then check the
boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
+Flow network setup check for Mac
If you are having difficulty establishing a connection between two computers for Flow, follow
these steps:
1. Check both systems are connected to the internet:
oOn each computer, open a web browser and check the internet connection by
navigating to a webpage.
2. Check that both computers are connected to the same network:
oOpen the Terminal: For Mac, open your Applications folder, then open the
Utilities folder. Open the Terminal application.
oIn the Terminal, type: Ifconfig
oCheck and note the IP address and Subnet mask. Make sure that both systems are
in the same Subnet.
3. Ping the systems by IP address and make sure that ping works:
oOpen the Terminal and type ping <IP address> [Where the <IP address is the IP
address of the other computer noted in Step 2 above]
4. Check that the Firewall and Ports are correct:

Ports used for Flow:
TCP
59866
UDP
59867,59868
1. Open the Terminal and type the following cmd to show the ports in use: > sudo lsof +c15
| grep IPv4
2. This is the expected result when Flow is using the default ports:
NOTE: Normally Flow uses the default ports but if those ports are already in use
by another application Flow might use other ports.
3. Check that the Logitech Options Daemon is added automatically when
Flow is enabled:
Go to System Preferences > Security & Privacy
In Security & Privacy go to the Firewall tab. Make sure the Firewall is
on, then click on Firewall Options. (NOTE: You may have to click the
lock in the bottom left corner to make changes which will prompt you to
enter the account password.)
NOTE: On macOS, the firewall default settings automatically allow ports opened
by signed apps through the firewall. As Logi Options is signed it should be added
automatically without prompting the user.
4. This is the expected result: The two "Automatically allow" options are
checked by default. The "Logitech Options Daemon" in the list box is added
automatically when Flow is enabled.

5. If Logitech Options Daemon is not there, try the following:
Uninstall Logitech Options
Reboot your Mac
Install Logitech Options again
6. Disable Antivirus and reinstall:
Try disabling your Antivirus program first, then reinstall Logitech
Options.
Once Flow is working, re-enable your Antivirus program.
Compatible Antivirus Programs
Antivirus Program
Flow discovery & Flow
Norton
OK
McAfee
OK
AVG
OK
Kaspersky
OK

Antivirus Program
Flow discovery & Flow
Eset
OK
Avast
OK
ZoneAlarm
Not Compatible
+Flow network setup check for Windows
If you are having difficulty establishing a connection between two computers for Flow, follow
these steps:
1. Check both systems are connected to the internet:
oOn each computer, open a web browser and check the internet connection by
navigating to a webpage.
2. Check both computers connected to the same network:
oOpen a CMD prompt/Terminal: Press Win+Rto open Run.
oType cmd and click OK.
oIn the CMD prompt type: ipconfig /all
oCheck and note the IP address and Subnet mask. Make sure that both systems are
in the same Subnet.
3. Ping the systems by IP address and make sure that ping works:
oOpen a CMD prompt and type: ping <IP address> [Where the <IP address is
the IP address of the other computer noted in step 2 above].
4. Check that the Firewall & Ports are correct:
Ports used for Flow:
TCP
59866
UDP
59867,59868
oCheck the port is allowed: Press Win + Rto open Run
oType wf.msc and click OK. This should open “Windows Defender Firewall with
Advanced Security” window.
oGo to Inbound Rules and make sure LogiOptionsMgr.Exe is there and is
allowed

Example:
5. If you don't see the entry, it could be that one of your antivirus/firewall applications are
blocking the rule creation, or you were initially denied access. Try the following:
1. Disable the antivirus/firewall application temporarily.
2. Recreate the firewall inbound rule by:
Uninstalling Logitech Options
Reboot your computer
Make sure the antivirus/firewall app is still disabled
Install Logitech Options again
Re-enable your antivirus
Compatible Antivirus Programs
Antivirus Program
Flow discovery & Flow
Norton
OK
McAfee
OK
AVG
OK
Kaspersky
OK
Eset
OK
Avast
OK
ZoneAlarm
Not Compatible
+Resolve Bluetooth Wireless issues on Mac OS X
These troubleshooting steps goe from easy to more advanced.
Please follow the steps in order and check if the device works after each step.
Make sure you have the latest version of Mac OS
Apple is regularly improving the way Mac OS handles Bluetooth devices.
Click here for instructions on how to update Mac OS.
Make sure you have the right Bluetooth parameters

1. Navigate to the Bluetooth preference pane in System Preferences:
oGo to Apple Menu > System Preferences > Bluetooth
2. Make sure that Bluetooth is turned On.
3. In the bottom-right corner of the Bluetooth Preference window, click Advanced.

4. Make sure all three options are checked:
oOpen Bluetooth Setup Assistant at startup if no keyboard is detected
oOpen Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
oAllow Bluetooth devices to wake this computer
oNOTE: These options ensure that Bluetooth-enabled devices can wake your Mac
and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard,
mouse or trackpad is not detected as connected to your Mac.
5. Click OK.

Restart the Mac Bluetooth Connection on your Mac
1. Navigate to the Bluetooth preference pane in System Preferences:
2. Go to Apple Menu > System Preferences > Bluetooth
3. Click Turn Bluetooth Off.
4. Wait a few seconds, and then click Turn Bluetooth On.
5. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again
1. Navigate to the Bluetooth preference pane in System Preferences:
oGo to Apple Menu > System Preferences > Bluetooth
2. Locate your device in the Devices list, and click on the “x” to remove it.
3. Re-pair your device by following the procedure described here.
Disable the hand-off feature
In some cases, disabling the iCloud hand-off functionality can help.
1. Navigate to the General preference pane in System Preferences:
oGo to Apple Menu > System Preferences > General

2. Make sure Handoff is unchecked.