Lucent Technologies CentreVu User manual

585-215-884
Comcode 108771197
Issue 1
June 2000
CentreVu
®Call Management System
Release 3 Version 8
Alarm Origination Manager

Copyright© 2000 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by
an unauthorized party, for example, persons other than your company’s
employees, agents, subcontractors, or persons working on your
company’s behalf. Note that there may be a risk of toll fraud associated
with your telecommunications system and, if toll fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
You and your system manager are responsible for the security of your
system, such as programming and configuring your equipment to prevent
unauthorized use. The system manager is also responsible for reading all
installation, instruction, and system administration documents provided
with this product in order to fully understand the features that can
introduce risk of toll fraud and the steps that can be taken to reduce that
risk. Lucent Technologies does not warrant that this product is immune
from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected
to it. Lucent Technologies will not be responsible for any charges that
result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you
suspect that you are being victimized by toll fraud and you need
technical support or assistance, call Technical Service Center Toll Fraud
Intervention Hotline at 1-800-643-2353.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la class A
préscrites dans le reglement sur le brouillage radioélectrique édicté par le
ministére des Communications du Canada.
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Order: CentreVu CMS R3V8 High Availability Connectivity, Upgrade and
Administration
Document No. 585-215-8841
Comcode 108771197
Issue 1, June 2000
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Lucent Technologies Business Communications Systems declares that
the equipment specified in this document conforms to the referenced
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EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
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Acknowledgment
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About Alarm Origination Manager CentreVu CMS R3V8 Alarm Origination Manager
Introduction 1
About Alarm Origination Manager
Introduction 0
The CentreVu CMS Supplemental Services R3V8 software package includes an
enhancement called Alarm Origination Manager (AOM), which allows for
remote alarm management and centralized error logging. AOM sends immediate
notification of errors to the Lucent Technologies Technical Service Center
personnel, who can proactively display the errors and resolve them before you
lose valuable data.
You must have CMS R3V8aj.e or higher to have AOM. If you have an
earlier version of CMS, you will need to upgrade.
AOM runs on the Sun Microsystems, Inc. Solaris®server. It operates
independently on each CMS R3V8 server, which means that each server sends
and logs alarms independently of the other CMS R3V8 servers.The errors may
be logged into the AOM error log, the customer log, or the alarm log.
Note: The AOM feature is available only for US/Canada CMS systems for
which a current Maintenance Warranty Agreement is in effect. Expiration of
Warranty and/or a Post Warranty Maintenance Agreement will result in the de-
activation of the AOM.
Administering AOM 0
After a V5 or V6 to V8 Speed Center upgrade, the Lucent Technologies provi-
sioning group will work with an on-site Technician to swap the disk. After the
V8 system is running, the provisioning group sends a request to the Technical
Services Organization (TSO) Database Administration support personnel to
administer and activate AOM.
Registration needs to occur only once. If AOM is already active on the system,
no further action is necessary.
The customer is responsible for performing a baseload upgrade (for example,
r3v8af.f to r3v8aj.e). Once the upgrade has been completed, the customer must
contact the Database Administration Group to register AOM.

About Alarm Origination Manager CentreVu CMS R3V8 Alarm Origination Manager
Administering AOM 2
To register AOM, follow these steps.
Step Action
1 At the command prompt, enter:
pkginfo -x cms
The program displays output similar to the following example:
cms Lucent Technologies CentreVu(R) Call Management
System (sparc) r3v8aj.e
2 If the installed CMS version is r3v8aj.e or higher, the AOM software
must be administered. To register AOM, contact the Database
Administration Group at the following E-mail address:
[e-mail]
Include the following information in your AOM registration request:
1. In the subject line, enter “CMS AOM registration”
2. CMS Installation Location Number (IL) - the IL is a 10-digit
number which is often found on labels affixed to the CMS server or
local switch.
3. CMS dial-up number (the phone number for the modem on your
CMS)
4. Your point-of-contact phone number.
Note:
Lucent technicians and CMS provisioning engineers can call
800 248-1234; select prompts.
2, 6, 1, 2. Callers are required to enter identification information to
gain access to the DBA group.
Authorized dealers must call the Business Partner Care Center at 800-
225-0266; select prompts 4 and 4 for registration.

About Alarm Origination Manager CentreVu CMS R3V8 Alarm Origination Manager
How AOM Works 3
How AOM Works 0
Whenever the AOM receives an error, it writes this error to a log. At a specified
error threshold level, AOM sends an alarm via modem to a remote computer
system, such as INADS. The remote system generates a trouble ticket for the
Lucent Technical Service Center (TSC) personnel.
Errors or conditions that exceed a certain threshold are defined as active alarms
and result in a call to the remote system alarm receiver. The thresholds that cause
a condition to become “alarmable” are link outages, archiver and harchiver
errors, and disk full or disk read/write errors.
Some examples of alarm types are:
ARCH
HARCH
DISK
ACDLINK[i]
ECH_WARNING
ECH_FAILURE
(TEST_ALARM & ES_ALARM)
Receiving and
Resolving Active
Alarms 1
Services personnel are responsible for administering alarm events,
including Expert Systems (ES) and test alarms, on either a local or remote
system. A typical scenario might include the following:
Step Action
1 The AOM receives an error that exceeds the threshold that makes it
“alarmable.”
2 The AOM transmits this active alarm event to a remote alarm
receiver.
3 The AOM automatically creates a TSC trouble ticket, which is
forwarded to Services personnel.
4 Services receives the TSC trouble ticket and enters a call to the active
alarms program, which displays a list of currently active alarms for
the customer site.
5 Services fixes the condition and enters a alarm-resolve command,
causing the alarm to no longer appear on the active list.

About Alarm Origination Manager CentreVu CMS R3V8 Alarm Origination Manager
How AOM Works 4