Lucent Technologies INTUITY Messaging Solutions User manual

INTUITY™ Messaging Solutions
Enhanced-List Application
Release 1.0
585-310-575
Comcode 107975674
Issue 1
July 1997

Copyright 1997, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information
is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, orpersons working on your
company’s behalf. Note that there may be a risk of toll fraud associ-
ated with your telecommunications system and, if toll fraud occurs, it
can result in substantial additional charges for your telecommunica-
tions services.
You and your system manager are responsible for the security of your
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be
taken to reduce that risk. Lucent Technologies does not warrant that
this product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through
or connected to it. Lucent Technologies will not be responsible for
any charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical support or assistance, call Technical Service Center Toll
Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and
found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
Part 68: Network Registration Number. This equipment is regis-
tered with the FCC in accordance with Part 68 of the FCC Rules. It is
identified by FCC registration number xxx.
Part 68: Answer-Supervision Signaling. Allowing this equipment to
be operated in a manner that does not provide proper answer-supervi-
sion signaling is in violation of Part 68 Rules. This equipment returns
answer-supervision signals to the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered
by the CPE user
This equipment returns answer-supervision signals on all DID calls
forwarded back to the public switched telephone network. Permissi-
ble exceptions are:
• A call is unanswered
• A busy tone is received
• A reorder tone is received
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio
noise emissions set out in the radio interference regulations of the
Canadian Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la class
A préscrites dans le reglement sur le brouillage radioélectrique édicté
par le ministére des Communications du Canada.
Trademarks
See the preface of this document.
Ordering Information
Call: Lucent Technologies Publications Center
Voice 1 800 457-1235 International Voice 317 361-5353
Fax [phone] International Fax [phone]
Write: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Order: Document No. 585-310-575
Comcode 107975674
Issue 1, July 1997
For additional documents, refer to the section in “About This Docu-
ment” entitled “Related Resources.”
You can be placed on a standing order list for this and other docu-
ments you may need. Standing order will enable you to automatically
receive updated versions of individual documents or document sets,
billed to account information that you provide. For more information
on standing orders, or to be put on a list to receive future issues of this
document, contact the Lucent Technologies Publications Center.
Comments
To comment on this document, return the comment card at the front of
the document.
Acknowledgment
This document was prepared by the Product Documentation Develop-
ment, Lucent Technologies, Denver, CO and Columbus, OH.

Contents
Issue 1 July 1997 i
About This Book
■Purpose v
■Intended Audiences v
■Trademarks and Service Marks vi
■Related Resources viii
■How to Comment on This Book viii
1 Enhanced-List Application
■Overview 1
Audience 1
What You Should Know 1
■Enhanced-List Application 2
■What ELA Can Do for You 2
■ELA Administration 3
Basic Concepts 3
Planning with Professional Services 3
Things to Consider 4
2 Installation
■Overview 9
■Installing the Software 9
■Rebooting the System 11
3 Administering AUDIX for ELA
■Overview 13
■Activating ELA 14
■Verifying that ELA is Enabled 14

Contents
ii Issue 1 July 1997
■Increasing the Number of Mailing
Lists Allowed on the System 15
■Defining an ELA Class of Service 16
■Setting Up ELA and Shadow Mailbox
Community IDs 19
Things to Consider 19
Before You Begin 20
ELA Community ID 20
Shadow Mailbox Community ID 22
■Administering TCP/IP 23
Before You Begin 23
■Setting Up IMAPI Sessions for
Trusted Server Access 26
■Defining Two ELA Trusted Servers 28
Before You Begin 28
4 Administering ELA for AUDIX
■Overview 33
■Defining the AUDIX server and
Administering Access 33
Before You Begin 33
■Guidelines for Naming Enhanced Lists 37
■Creating Enhanced Lists 38
Guidelines for Selecting Enhanced-List Members 41
Adding Members to Enhanced Lists 41
Adding/Deleting Members to an Enhanced List 43
■Deleting an Enhanced List 46
■Recording Names for Enhanced Lists 48
■Testing INTUITY Enhanced Lists 48
5 Preventative Maintenance and Troubleshooting
■Overview 51

Contents
Issue 1 July 1997 iii
■Checking the Administrator’s Log 51
■Checking the Delivery Failure Log 52
■Delivery Failure Codes 54
■Troubleshooting ELA 55
6 Alarms
■Overview 59
■DELIVTS Resource Type 59
■REGISTRY Resource Type 61
■SHADOW Resource Type 62
■EL — Enhanced-List Application 65
IN Index

Contents
iv Issue 1 July 1997

Issue 1 July 1997 v
About This Book
Purpose
This book contains instructions for installing and administrating the
Enhanced-List Application (ELA) on an INTUITY™ AUDIX®R4 system.
Intended Audiences
This book is intended primarily for the on-site technical personnel who are
responsible for installing and configuring the system and performing initial
administration and acceptance testing. Secondary audiences include the
following from Lucent:
■Field support — Technical Service Organization (TSO)
■Helpline personnel
■Factory assemble, load, and test (ALT) personnel
■Provisioning project managers — Sales and Technical Resource Center
(STRC)
This book assumes that the primary users of this book have completed the
INTUITY AUDIX Administration training course.

About This Book
vi Issue 1 July 1997
Trademarks and Service Marks
The following trademarked products are mentioned in books in the Lucent INTUITY
document set:
■AT™ is a trademark of Hayes Microcomputer Products, Inc.
■AUDIX®is a registered trademark of Lucent Technologies™.
■cc:Mail®is a registered trademark of cc:Mail, a subsidiary of Lotus
Development Corporation.
■COMSPHERE®is a registered trademark of Lucent Technologies™
Paradyne Corp.
■CONVERSANT®Voice Information System is a registered trademark of
Lucent Technologies™.
■DEFINITY®is a registered trademark of Lucent Technologies™.
■DMS-100™ is a trademark of Northern Telecom Limited.
■Dterm™ is a trademark of NEC Telephones, Inc.
■Equinox™ is a trademark of Equinox Systems, Inc.
■5ESS®is a registered trademark of Lucent Technologies™.
■INTUITY™ is a trademark of Lucent Technologies™.
■Lotus Notes®is a registered trademark of Lotus Development
Corporation.
■MEGAPORT™ is a trademark of Equinox Systems, Inc.
■MEGAPLEX™ is a trademark of Equinox Systems, Inc.
■Meridian™ is a trademark of Northern Telecom Limited.
■MERLIN LEGEND®is a registered trademark of Lucent Technologies™.
■Microcom Networking Protocol®is a registered trademark of Microcom,
Inc.
■Microsoft®is a registered trademark of Microsoft Corporation.
■MS®is a registered trademark of Microsoft Corporation.
■MS-DOS®is a registered trademark of Microsoft Corporation.
■Mitel™ is a trademark of Mitel Corporation.
■NEAX™ is a trademark of NEC Telephone, Inc.
■NEC®is a registered trademark of NEC Telephone, Inc.
■Netware®is a registered trademark of Novell, Inc.
■Netware®Loadable Module™ is a registered trademark of Novell, Inc.
■Northern Telecom®is a registered trademark of Northern Telecom
Limited.

Trademarks and Service Marks
Issue 1 July 1997 vii
■Novell®is a registered trademark of Novell, Inc.
■Paradyne®is a registered trademark of Lucent Technologies™.
■Phillips®is a registered trademark of Phillips Screw Company.
■Rolm®is a registered trademark of International Business Machines.
■SL-1™ is a trademark of Northern Telecom Limited.
■softFAX®is a registered trademark of VOXEM, Inc.
■SUPERSET™ is a trademark of Mitel Corporation.
■SX-100™ is a trademark of Mitel Corporation.
■SX-200™ is a trademark of Mitel Corporation.
■SX-2000™ is a trademark of Mitel Corporation.
■Telephony OneStip™ is a trademark of Lotus Development Corporation.
■TMI™ is a trademark of Texas Micro Systems, Inc.
■UNIX®is a registered trademark of UNIX Systems Laboratories, Inc.
■Voice Bridge®is a registered trademark of Voice Technologies Group,
Inc.
■VOXEM®is a registered trademark of VOXEM, Inc.
■VT100™ is a trademark of Digital Equipment Corporation.
■Windows™ is a trademark of Microsoft Corporation.

About This Book
viii Issue 1 July 1997
Related Resources
If you need help with basic administrative procedures, see the I NTUITY ™
Messaging Solutions Release 4 Administration
book, 585-310-564.
How to Comment on This Book
We are always interested in your suggestions for improving this book. Please
complete and return the reader comment card that is located behind the title
page.
If the reader comment card has been removed, send your comments to:
Lucent Technologies
Product Documentation
Room 22-2H15
11900 North Pecos Street
Denver, Colorado 80234
Alternatively, you can fax your comments to:
Lucent INTUITY Writing Team
[phone]
Please be sure to mention the name and order number of this book.

Issue 1 July 1997 1
1
Enhanced-List Application
Overview
This chapter describes the Enhanced-List Application (ELA) on an INTUITY™
AUDIX®Release 4 system.
Audience
Read this book if you are the AUDIX system administrator responsible for the
configuration and maintenance of an INTUITY AUDIX Release 4 system.
What You Should Know
The procedures in this chapter assume you know basic Lucent INTUITY
commands and navigation, such as logging in and out of the system, the
difference between the VM and SA logins, command prompt function and usage,
and how to move from field-to-field within a screen or window.
If you are not familiar with Lucent INTUITY system basics,please readChapter 1 in
I NTUITY Messaging Solutions Release 4 Administration before you continue.

Enhanced-List Application
2Issue 1 July 1997
Enhanced-List Application
The Enhanced-List Application (ELA) greatly expands your business’ capability
to deliver messages to large numbers of recipients. A single enhanced list can
contain 1500 addresses and you – the system administrator – can create up to
100 such lists. Enhanced lists can be nested (or embedded) in each other, that
is, a list (containing 1500 addresses) can be a member contained in another list.
By doing so, your users can record a message, address it to the parent
enhanced list, and send it to nearly 150,000 people – just as easily as if the
message were being sent to a person 1 desk away.
All users administered in AUDIX (including e-mail and remote users) can send
messages to the recipients on enhanced lists, or you can administer your system
to only allow selected users in your AUDIX network access to the enhanced lists.
ELA has the following characteristics:
■Up to 1500 recipients can be contained in an enhanced list (compared to
250 addresses in a standard AUDIX mailing list.)
■Up to 100 enhanced lists can be created on an INTUITY AUDIX machine
■Nesting (embedding an enhanced list within another Enhanced List)
enables a total recipient population of nearly 150,000
■Changes in an enhanced list propagate to all lists that refer to the
changed list
■Access to enhanced lists from anywhere within the AUDIX network
(standard AUDIX mailing lists are only accessible to those users with
mailboxes on the same machine as the lists)
■Delivery to local and remote AUDIX users, administered e-mail users, and
remote AMIS pre-administered users
■Cross-domain delivery from an e-mail trusted server to AUDIX. This
enables administered e-mail users to access the Enhanced Lists
What ELA Can Do for You
ELA can:
■Distribute messages to a targeted audience.
You can create a list of people that you send messages to frequently.
Then, you can send them all the same message by entering one
enhanced-list address.
■Centralize messages into one AUDIX mailbox.
First select one office as your primary location. Then create an enhanced
list at each secondary location that has,as its only member, the number of
your primary office location. When a mailbox at a secondary location
receives a message, ELA puts it into the mailbox for the primary office.

ELA Administration
Issue 1 July 1997 3
■Forward messages to support staff automatically.
If you often forward incoming messages, you can create an enhanced-list
mailbox that automatically forwards messages to your staff. Your staff can
review the messages and then respond to them as they normally would.
ELA Administration
Only the system administrator (sa) login can administer enhanced lists.
Basic Concepts
To understand ELA, you first need to understand some concepts and
terminology, such as
trusted servers and domains .
A
trusted server is a computer or a software application in a domain outside of
INTUITY AUDIX that uses its own login and password to launch an IMAPI session
and access AUDIX mailboxes. The ELA software, acting as a trusted server, can
access and manipulate an AUDIX message just as the AUDIX application does.
For the purposes of ELA, a
domain is a logical boundary defined by the
application. INTUITY AUDIX voice/fax mail messaging is one domain, and ELA is
another domain. The two domains are linked together to allow messages to be
distributed between domains.
For a complete discussion and definition of trusted server and domain, see your
I NTUITY Messaging Solutions Release 4 Administration book.
Planning with Professional Services
ELA is a separately purchasable feature that incurs a Right-to-Use (RTU) fee.
ELA requires some solid planning to ensure your system makes effective use of
the feature. You can contract with Professional Services to work with you to plan
and administer ELA, or you can do the planning and administration yourself
using ELA worksheets that your account representative provides. In either case,
the result of that planning is completed ELA worksheets that you will use as you
proceed to implement ELA.
ELA also requires some AUDIX Administration, as well as administration of the
ELA server itself.

Enhanced-List Application
4Issue 1 July 1997
This administration can be divided as follows:
AUDIX Administration:
■Contact Professional Services (or your account representative, if you did
not contract with Professional Services) to have ELA installed.
■Contact Professional Services (or your account representative, if you did
not contract with Professional Services) to have ELA activated.
■Verify that ELA is enabled for your system.
■Increase the number of mailing lists AUDIX allows on the system.
■Define an ELA Class of Service.
■Set up ELA and shadow mailbox Community IDs.
■Administer TCP/IP on the AUDIX server.
■Define two ELA trusted servers to the AUDIX server and administer
access (including the surrounding security requirements).
■Set up IMAPI sessions for ELA server access to AUDIX.
ELA Administration:
■Define the AUDIX server to the ELA servers and administer access.
■Select shadow mailbox extension.
■Create and administer the Enhanced List(s).
■Record a name for the enhanced list (optional).
The next section highlights the planning considerations for implementing ELA.
Administration procedures begin with "Installing the Software" on page 2-9.
Things to Consider
ELA is a powerful messaging tool that can distribute large quantities of
messages. The following section discusses various planning considerations that
should be addressed to ensure effective implementation and use of ELA.
ELA Message Delivery
We recommend that you schedule delivery for large enhanced lists during
off-peak hours.
ELA can deliver up to 100 messages a minute. However, during peak traffic
hours, your system also processes other user-generated messages. ELA
intentionally slows delivery of messages to large enhanced lists during peak
traffic so your system can continue to process these other messages.

ELA Administration
Issue 1 July 1997 5
Hardware/Software Requirements
ELA runs on the same machine as AUDIX.
■ELA must be installed on a Lucent INTUITY R4.2-4 or higher machine. If
your site has an earlier release, contact your Lucent service representative
to obtain the necessary upgrade. ELA is not available for pre-R4 Lucent
INTUITY systems.
■MAP/40s machines require 64k of RAM.
LAN Impact
If your configuration includes a LAN, planning ELA implementation should
involve your PC/LAN administrator(s) to ensure that AUDIX and the network are
not adversely affected. The amount of LAN traffic on your system from ELA
messages could increase if ELA will be sending messages for delivery to an
e-mail or Message Manager recipient or to TCP/IP-networked remote machines.
If none of these are valid for your site, ELA will not cause any LAN traffic.
See Chapter 6 in your
I NTUITY Messaging Solutions Release 4 Administration
book:
■If your site has e-mail, to calculate some initial traffic estimates
■If your site has Message Manager, to calculate some initial traffic
estimates
Remote Message Impact
If your site is networked, estimate the increase in the amount of remote traffic by
first determining the percent of current traffic that is remote and calculating the
number of messages/minute that percent represents. When ELA is actively
sending messages, add that number of messages to the traffic estimate for
remote message delivery.
NOTE:
For typical applications of ELA, the increase in messaging traffic can be
negligible.

Enhanced-List Application
6Issue 1 July 1997
Port Usage Impact
Voice port usage increases as recipients retrieve messages sent by ELA. Plan for
the increase with Professional Services when you purchase ELA. Refer to the
worksheets that were compiled at the time of the purchase to determine the port
usage impact.
You should monitor your system to determine ifyour Grade of Service (GOS) falls
below acceptable levels. If that happens frequently, particularly during the peak
busy hour, contactyour Lucent account representative to purchase more ports,if
necessary. For more information about GOS and monitoring your system, see
your
I NTUITY Messaging Solutions Release 4 Administration book.
NOTE:
If, in its application, ELA degrades service, you might suggest that those
users with access to enhanced lists schedule delivery of ELA messages for
off-peak hours, for example, at 10:00 p.m. or 4:00 a.m. That way,delivery of
messages will not conflict with other user-generated traffic.
Security
Securing a system that allows access from another domain involves a 2-pronged
approach. You must consider security from both an internal and an external
perspective. External security involves administration to prevent access from an
unauthorized source, such as an e-mail or AMIS-Analog message originator that
decides to send “mail bombs” to an Enhanced List. Internal security focuses on
preventing, or recovering from, damage if a breach occurs, for example, a virus
is transmitted in a message component such as an attached software file.
For an in-depth discussion and definition of such terms as
trusted server and
domain , see your I NTUITY Messaging Solutions Release 4 Administration book.
External Security
A new option — the trusted server — has been introduced in this release. The
ELA application runs as a trusted server, making requests of the AUDIX server,
via IMAPI, to distribute messages to designated recipients. The trusted server is
empowered to do anything to an ELA mailbox that an AUDIX user can do.
To prevent unauthorized access to AUDIX from an external source such as a
trusted server, system administrators have two levels of security at their disposal:
■Trusted server password
■IMAPI password
The trusted server password is administered on both the AUDIX server and on
the trusted server. The trusted server must use this password when it connects to
AUDIX.

ELA Administration
Issue 1 July 1997 7
The IMAPI password is an optional, secondary level of security used to prevent
an unauthorized source external to AUDIX from starting an IMAPI session. We
strongly recommend that you take advantage of this extra protection.
If you choose to administer an IMAPI password, we recommend that you change
it on a regular basis, for example, monthly. (If you have set your administrator’s
password to age automatically, the system prompts you to change your
password.You can use this prompt to remind you to change the IMAPI password
as well.)
NOTE:
If you change an IMAPI password in AUDIX, all trusted servers must be
administered with the new IMAPI password. For example, if your INTUITY
AUDIX R4 supports an e-mail server, the e-mail administrator must also
administer the e-mail trusted server to reflect the new IMAPI password.
In addition to trusted server security, there is the possibility that an administered
e-mail or remote AMIS Analog user could use an ELA mailbox in an unauthorized
manner. One example is to send “mail bombs” to an Enhanced List. Mail bombs
are harassing messages that do not serve your business needs, and impose
unnecessary traffic on your system. ELA mailboxes are no more vulnerable to
unauthorized use than other voice mailboxes. However, the impact on system
performance can be many times greater than the potential for harassment when
sending messages to an individual mailbox. Sending to an enhanced list that
forwards a message to 1500 recipients will obviously have much farther reaching
consequences than that of a handful of messages sent to individual mailboxes.
To prevent unauthorized access to an ELA mailbox from an external source such
as e-mail users or remote AMIS Analog users, you can place those users in a
community with sending restrictions. See:
■"Setting Up ELA and Shadow Mailbox Community IDs" on page 3-19 for
information about administering ELA community sending restrictions
■“Setting Up Community Sending Restrictions” in Chapter 3 of your I NTUITY
Messaging Solutions Administration
guide for information about the
implications of administering Community IDs
Internal Security
INTUITY AUDIX R4 allows the transmission of 2 new message components, text
(originating from Message Manager or e-mail) and binary file attachments
(software files, such as a spreadsheet or word processing file). With these new
components come new security considerations, namely, the inadvertent delivery
of a virus that may be embedded in a file attachment. This can occur in any
system that supports the delivery of software files. While the AUDIX machine

Enhanced-List Application
8Issue 1 July 1997
cannot be infected with viruses embedded in these software files, client
machines may become infected when a user launches the application
associated with the software file.
!CAUTION:
ELA does not perform any virus detection. Your company should evaluate
the security risks of file attachments carefully and make provisions for virus
detection software on PCs running Message Manager or an e-mail
application supported by I
NTUITY AUDIX R4.
At a minimum, you should advise your users that file attachments should be
detached (not launched) and scanned for viruses before use.
IMAPI Session Requirements
An IMAPI session is invoked when an e-mail trusted server, Message Manager,
or the ELA trusted server needs to communicate with the AUDIX server. The
AUDIX server must have a sufficient number of IMAPI sessions administered to
provide adequate access for all IMAPI requests. Additionally, the ELA server
must be registered as an AUDIX trusted server.
Shadow Mailbox
The shadow mailbox is a special mailbox that ELA uses to distribute messages.
The use of a shadow mailbox prevents replies to ELA-delivered messages from
being sent back to the entire Enhanced List. However, you can administer
enhanced lists such that recipients can reply to the person who originally sent
the message. The shadow mailbox must belong to a community that cannot
receive messages.

Issue 1 July 1997 9
2
Installation
Overview
This chapter describes how to install ELA on a Lucent INTUITY R4.2 or higher
system.
Installing the Software
The ELA package is provided on a tape labeled Enhanced-List Application .
To install ELA on a Lucent INTUITY R4.2 or higher system:
1. Log in to the Lucent INTUITY system using craft or tsc.
2. Starting from the main menu, select:
The system displays the Software Install menu (Figure 2-1).
>Software Install
>UNIX Management
>System Management
> Customer/Services Administration

Installation
10 Issue 1 July 1997
Figure 2-1. Software Install Menu
3. Insert the tape labeled
Enhanced-List Application into the tape drive.
4. Select:
The system displays the message:
Insert a tape into the Tape Drive.
Type [go] when ready
or [q] to quit: (default: go)
5. Press to go ahead with the install.
The system displays the message:
Installation in progress. Do not remove the tape.
The following packages are available:
1 ELA Enhanced List Application Package
Select package(s) you wish to process (or ‘all’ to
process all packages). (default: all) [?, ??, q].
NOTE:
If you receive a device open failure message, the tape was
inserted
after you selected Tape Drive or the system did not see
the tape. In that case, complete step a through step d below.
a. Enter q
The system displays the Software Install menu (Figure 2-1).
b. Remove the tape from the tape drive.
c. Re-insert the tape into the tape drive.
d. Repeat step 4 and step 5.
> Tape drive
ENTER