Lucent Technologies Integrated Solution II User manual

Lucent Technologies
Bell Labs Innovations
Integrated Solution II
for MERLIN LEGEND™ Communications System
Installation Guide
Lucent Technologies —
formerly the communications
systems and technology
AT&T units of AT&T
555-600-720
Issue 1

© 1991 AT&T
All Rights Reserved
Printed in U.S.A.
While reasonable effort was made to ensure that the information in this document was
complete and accurate at the time of printing, Lucent Technologies cannot assume
responsibility for any errors. Changes and/or corrections to the information contained in this
document may be incorporated into future issues.
Federal Communications Commission (FCC) Statement
✏ NOTE:
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against such interference when operated in a commercial environ-
ment. Operation of this equipment in a residential area is likely to cause interference
in which case the user at his own expense will be required to take whatever measures
may be required to correct the interference.
TRADEMARK NOTICE
UNIX is a registered trademark of Novell Corporation.
AUDIX is a trademark of Lucent Technologies.
Phillips is a registered trademark of the Phillips Screw Company.
ORDERING INFORMATION
To order copies of this manual:
Contact: Your Lucent Technologies Account Team or your Lucent Technologies Authorized Dealer.
or
Call: Lucent Technologies at 1-800-432-6600
or
Write: Lucent Technologies Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, IN 46219-1385
Order: Document No. 555-600-720
Intellectual property related to this product and registered to AT&T Corporation has been
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation or AT&T
should be interpreted as references to Lucent Technologies Incorporated. The exception is
cross references to books published prior to December 31, 1996, which retain their original
AT&T titles.
Lucent Technologies – formed as a result of AT&T’s planned restructuring - designs,
builds, and delivers a wide range of public and private networks, communication systems
and software, consumer and business telephone systems, and microelectronic components.
The world-renowned Bell Laboratories is the research and development arm for the
company.

Contents
1 Introduction
1-1
■
■
■
General
System Configuration
Using this Guide
Chapter 1- Introduction
Chapter 2- Hardware Setup
Chapter 3- Maintaining IS-II
Chapter 4- Maintaining IS-II Applications
Chapter 5- Customizing Applications
Chapter 6- Recovering from Catastrophic Failure
Chapter 7- Upgrading to a New IS-II Release
Chapter 8- Troubleshooting
Conventions Used in this Guide
1-1
1-3
1-6
1-6
1-6
1-6
1-6
1-6
1-6
1-7
1-7
1-8
■
2 Hardware Setup
2-1
■ Preparing for Setup 2-1
Selecting a Site for the System
2-1
Installation Tools
2-2
■ Hardware Setup
2-3
Setup Checklist
2-3
Verification of Equipment
2-4
Connecting the Video Display
2-5
Connecting the Keyboard 2-5
Preparing the Printer
2-5
570/571 Printer 2-6
Testing the 570/571 Printer 2-6
473/474 Printer 2-6
Testing the 473/474 Printer 2-7
i

Contents
■ Connecting the Printer
to the Master Controller II
Initializing the 570/571 Printer
- UNIX System Operation
IVP4 Board Configuration and Installation
Identifying the IVP4 Board Configuration
Configuration of New Boards
Configuration of Previously Installed Boards
Setting Switch SW1.1
Setting Switch SW12.1
Determining the IVP4 Board Configuration by Testing
Testing the IVP4 Switch Settings
Connecting the IVP4 Voice Lines
Supplying Power to the Master Controller II
Starting the System
Performing the Power On Self-Test (POST)
Logging Onto IS-II
Checking Application Packages
Adding, Changing, or Deleting Passwords
Changing the Password
Deleting a Password
Changing the Monitor Type
Connecting TTY Ports
Connecting the IS-II Hardware
Testing TTY Ports
Changing the Printer Setup
Testing the Printer
Running IVP Diagnostics
Customizing the System
2-7
2-8
2-8
2-9
2-9
2-10
2-10
2-11
2-12
2-12
2-13
2-14
2-14
2-15
2-17
2-18
2-20
2-21
2-22
2-22
2-24
2-24
2-26
2-26
2-27
2-28
2-29
ii

Contents
3
Maintaining IS-II
■ Technician Maintenance Menu
Administering Integrated Solution II
Backing Up Files
Restoring Files
Maintenance Log
Changing Monitor Type
Displaying Installed Applications
Diagnosing the IVP Board
Checking TTY Connections
Testing the Printer
Displaying the Disk Usage Report
Setting Up the Printer
Adding, Changing, or Deleting Passwords
Setting the Time and Date
Shutting Down the System
Accessing Full Screen UNIX
Administering the Voice System
3-1
3-1
3-2
3-3
3-3
3-4
3-4
3-4
3-5
3-5
3-5
3-5
3-5
3-5
3-5
3-6
3-6
3-6
4
Maintaining IS-II Applications
Preparing to Install Applications
Installing AUDIX Voice Power
Step 1: Install IVP System Software
Step 2: Install AVP Application Software
Step 3: Install MERLIN LEGEND Switch Integration
Software
Step 4: Reboot the System
Step 5: Confirm AVP Installation
4-1
4-1
4-5
4-5
4-6
4-8
4-8
4-9
iii

Contents
Installing the Automated Attendant (AA)
Step 1: Install IVP Software
Step 2: Install AA Software
Step 3: Reboot the System
Step 4: Confirm AA Installation
Installing Call Accounting System (CAS)
Step 1: Install CAS Software
Step 2: Confirm CAS Installation
■ Removing IS-II Applications
4-9
4-10
4-10
4-11
4-12
4-12
4-13
4-14
4-14
5
Customizing Applications
■ CAS Customization
Displaying the System Configuration Menu
Installing the PBX/KTS Interface
Installing the City/State Diskettes
Installing the Major Metro or Customized
Rate/Tariff Diskette
Editing CAS Screens
Editing CDR Port Information
Testing the PBX Interface
■ Administering the Voice System
5-1
5-1
5-1
5-2
5-3
5-4
5-6
5-8
5-6
5-9
6Recovering From Catastrophic Failures
■ Recovery Procedures
■ Recovering from Hard Disk Failure
Materials Required
Recovering Using Diskette
Recovering Using Tape
Using the Diskette Method
Installing UNIX System Files
Installing IS-II Platform and Other UNIX Software
6-1
6-1
6-2
6-2
6-2
6-3
6-4
6-4
6-11
iv

Contents
Installing the System Programming & Maintenance
Utility (SPM) and Other Applications
Step 1: Install SPM Application
Installing Applications
Restoring Administrative Files
Using the Tape Method
Installing UNIX Base System Package
Installing Cartridge Tape Utilities
Restoring System Files
Shutting Down and Rebooting the System
Restoring Voice System Files
■ Restoring from Data Corruption
6-14
6-14
6-16
6-16
6-18
6-18
6-18
6-20
6-20
6-20
6-21
7Upgrading to a New IS-II Release
7-1
■ Introduction
7-1
■ Hardware Upgrades
7-1
Installing the Optional .
Streaming Tape Drive
7-1
Installing the Optional
100 MB or 200MB Disk Drive 7-5
■ Updating IS-II and Applications
7-7
Updating Platform Software 7-8
Updating IS-II Applications
7-9
v

Contents
8Troubleshooting
Power On Self Test
Hard Disk Failure
Motherboard Failure
IVP Board Diagnostics
Data Corruption
Displaying the Disk Usage Report
UNIX Diagnostic Message
8-1
8-1
8-3
8-3
8-4
8-5
8-5
8-7
A
Appendix A: Ordering Information
A-1
Manuals
A-1
Parts A-3
vi

Figures
1 Introduction
1-1
1-1.
The Master Controller II
1-3
2
Hardware Setup
2-1
2-1. Location of Switches on IVP4 Board 2-9
2-2. Factory Switch Configuration 2-10
2-3. Settings for SW1.1
2-11
2-4. Settings for SW12.1
2-11
2-5. IVP4 Board with 884A Adapter for RJ11C
2-13
2-6. IS-II Hardware Connection 2-25
vii

viii

Tables
6 Recovering From Catastrophic Failures
6-1
6-1.
Disk Size in Cylinders 6-5
6-2.
Disk Cylinders End and Length 6-6
6-3.
Cylinders for Filesystems 6-3
8Troubleshooting
8-1
8-1. Power On Self-Test Failures
8-1
8-2.
Disk Drive Parameters 8-4
ix

x

Screens
2Hardware Setup
2-1.
Integrated Solution II Maintenance
2-2.
Technician Maintenance Menu
2-3.
Display Installed Applications
2-4.
Password Protection
2-5.
Change/Add or Delete Password
2-6. Maintenance Log
2-7.
Parallel Printer Port Setup
2-1
2-17
2-18
2-19
2-20
2-21
2-22
2-27
3Maintaining IS-II
3-1. Technician Maintenance Menu
3-2.
Maintenance Log Menu
3-1
3-2
3-4
4
Maintaining IS-II Applications
4-1.
Integrated Solution II Maintenance
4-2.
Technician Maintenance
4-3.
Administer Integrated Solution Menu
4-1
4-2
4-3
4-4
5Customizing Applications
5-1.
Call Record Collection Information Screen
5-2.
Voice System Administration Menu
5-1
5-6
5-9
6
Recovering From Catastrophic Failures
6-1.
Administer Integrated Solution II
6-2.
Restore Files Menu
6-1
6-15
6-22
xi

Screens
7Upgrading to a New IS-II Release
7-1
7-1. MERLIN LEGEND Integrated Solution II Maintenance Menu 7-2
7-2. Technician Maintenance Menu 7-3
7-3. Administer Integrated Solution Menu 7-4
7-4.
Administer IS-II Menu
7-8
8Troubleshooting
8-1
8-1. Maintenance Log 8-5
8-2.
Disk Usage Report 8-6
xii

Introduction
1
General
This guide is designed to assist AT&T field technicians and your AT&T-
authorized dealer responsible for installing and maintaining IS-II. It provides
procedures for connecting major system components, customizing applications (if
necessary), adding application packages, recovering from catastrophic failure,
and troubleshooting.
The MERLIN LEGEND™ Communications System, Integrated Solution II (IS-II),
Release 1 consists of a Master Controller II (or II+) processor that is delivered to the
customer with the UNIX® System V/386 Release 32-2 operating system, the IS-II
Platform Software, the application packages ordered by the customer, and the
appropriate expansion boards already installed. You will, however, need to know how
to install the-system software in case the customer's system experiences a hard disk
crash, or if a customer purchases an application to be installed after delivery of the
Master Controller Il.
NOTE:
Throughout this guide, references to the Master Controller II apply to the
Master Controller II+ as well. Any information that differs between the two
processors will be noted specifically for the Master Controller II+.
1-1

Introduction
The IS-II Platform Software is an “umbrella” program for the following
software packages:
■ System Programming & Maintenance Utility (SPM)
■ Call Accounting System (CAS)
■ AUDIX™ Voice Power (AVP)
■ Automated Attendant (AA)
The IS-II Platform Software is designed to:
■ Assist with the installation, upgrade, and customization of IS-II applications.
■ Provide a single window for an end-user to access each application package
and any user-specific maintenance items.
■ Provide a single window for a Systems Technician to access each application
package, user-specific maintenance items, and Systems Technician-specific
maintenance items.
■ Limit installation of software application packages to those supported.
After you make the physical connections from the IS-II to the customer’s MERLIN
LEGEND Communications System, the customer simply logs into the computer and
IS-II is ready to be administered.
1-2

Introduction
System Configuration
The Master Controller II has main components consisting of the system module, the
video display, the keyboard, and an optional tape drive.
Figure 1-1. The Master Controller II
The system module contains the system board, internal magnetic peripherals, a
power supply, and slots for expansion boards. Performance features of the Master
Controller II include:
1-3

Introduction
■
16 MHz 80386SX CPU
NOTE:
For the Master Controller II+, the CPU is 20 MHz.
■
40MB, 80MB, or 200MB hard disk
NOTE:
■
For the Master Controller II+, a 100MB hard disk is also an option.
1.44MB diskette drive
2MB of onboard system RAM (Random Access Memory) that can be
expanded to 4MB
An integral VGA (video graphics adapter) video display controller with
■
■
enhanced 800 x 600 graphics and 132-column text modes
The Master Controller II also provides these additional features:
■
One internal speaker interface
■
■
AT intelligent fixed-disk interface with a built-in hard disk controller
One real-time clock/calendar CMOS (complementary metal oxide
semiconductor) chip with battery backup
Four expansion slots
128-Kbyte ROM (read-only memory) BIOS
Two built-in serial ports and one printer (parallel) port
■
■
■
The following table illustrates the applications allowed depending on the
configuration of the Master Controller Il. Note that AVP and AA require an
80MB or larger hard disk.
1-4

Introduction
Table I-1. Configurations and Applications
Configurations SPM CAS
AA
40MB x 2MB RAM
AVP
x x
80MB X 4MB RAM x x
x
100MB X 4MB RAM
(Master Controller II+
only)
x
x
x
200MB x 4MB RAM
x
x x
x
x
x
x
x
x
x
x x
NOTE:
You can have either AA or AVP installed; you cannot have both.
1-5

Introduction
Using this Guide
Chapter 1- Introduction
This chapter offers an overview of the Integrated Solution II (IS-II) including basic
components and software applications supported.
Chapter 2- Hardware Setup
This chapter details system components as originally shipped, materials required for
getting the system started, how to make connections to the MERLIN LEGEND
Communications System, and what is required if additional applications are to
be installed.
Chapter 3- Maintaining IS-II
This chapter describes the contents of the Technician Maintenance Menu and directs
you to full information on each menu choice.
Chapter 4- Maintaining IS-II Applications
This chapter explains how to install each application package, either as a new add-
on or as part of reinstallation after a complete system failure. It also explains how to
remove applications.
Chapter 5- Customizing Applications
This chapter describes how to customize Call Accounting System, AUDIX Voice
Power, and Automated Attendant based on information provided by the customer.
Chapter 6- Recovering from Catastrophic Failure
This chapter categorizes possible failure conditions and describes recovery from
hard disk failure and data corruption.
1-6