Lucent Technologies Integrated Solution II User guide

Lucent Technologies
Bell Labs Innovations
Integrated Solution II
for MERLIN LEGEND™ Communications System
System Manager’s Guide
555-600-726
Issue 1

© 1991 AT&T
All Rights Reserved
Printed in U.S.A.
While reasonable effort was made to ensure that the information in this document was
complete and accurate at the time of printing, Lucent Technologies cannot assume
responsibility for any errors. Changes and/or corrections to the information contained in this
document may be incorporated into future issues.
Federal Communications Commission (FCC) Statement
NOTE:
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules, These limits are designed to provide
reasonable protection against such interference when operated in a commercial environ-
ment. Operation of this equipment in a residential area is likely to cause interference
in which case the user at his own expense will be required to take whatever measures
may be required to correct the interference.
TRADEMARK NOTICE
UNIX is a registered trademark of Novell Corporation.
AUDIX is a trademark of Lucent Technologies.
ORDERING INFORMATION
To order copies of this manual:
Contact: Your Lucent Technologies Account Team or your Lucent Technologies Authorized Dealer.
or
Call:
Lucent Technologies at 1-800-432-6600
or
Write:
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P.O. Box 19901
Indianapolis, IN 46219-1385
Order:
Document No. 555-600-726
Intellectual property related to this product and registered to AT&T Corporation has been
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation or AT&T
should be interpreted as references to Lucent Technologies Incorporated. The exception is
cross references to books published prior to December 31, 1996, which retain their original
AT&T titles.
Lucent Technologies - formed as a result of AT&T’s planned restructuring – designs,
builds, and delivers a wide range of public and private networks, communication systems
and software, consumer and business telephone systems, and microelectronic components.
The world-renowned Bell Laboratories is the research and development arm for the
company.

Contents
1 Introduction
1-1
Using this Guide
1-1
Conventions Used in this Guide
1-2
Applications Supported by IS-II
1-2
Overview of Integrated Solution II (IS-II)
1-3
Chapters in this Guide
1-4
2 Master Controller II Features
■ Introduction
■ Master Controller II Processor
Reset Button
Power Button
Drive Indicators
Disk Drives
Diskettes
Tape Drive
Tape Cartridge
Video Monitor
Keyboard
Escape Key
Alphanumeric Key Group
Shift Key
Caps Lock Key
Enter Key
Tab Key
Backspace Key
Ctrl Key
Alt Key
Function Key Group
2-1
2-1
2-2
2-3
2-3
2-3
2-3
2-4
2-4
2-4
2-5
2-5
2-5
2-6
2-6
2-6
2-6
2-6
2-6
2-7
2-7
2-7
i

Contents
Edit Key Group
Cursor Control Key Group (Anew Keys)
Numeric Keypad
Indicator Lights
Keyboard Operating Procedures
Executing System Reset from the Keyboard
Function Keys
Screen Navigation
2-7
2-7
2-8
2-8
2-8
2-8
2-9
2-10
3
Getting Started
3-1
■ Logging In
3-1
■ Main Menu 3-3
■ Setting Time and Date 3-4
4
Administering IS-II Applications
Administration Procedure
System Programming and Maintenance Utility (SPM)
Synchronizing Time and Date
Programming MERLIN LEGEND Communications System
with SPM
Exiting SPM
Related Documentation
■ Automated Attendant (AA)
Accessing AA
Administering AA
Adding or Removing Names or Extensions
Changing Subscriber Data
Moving a Subscriber
Updating the Database
Updating Forms
Printing or Displaying the Subscriber List
ii
4-1
4-1
4-2
4-2
4-8
4-8
4-9
4-9
4-10
4-11
4-12
4-13
4-14
4-15
4-15
4-15

Contents
Exiting Automated Attendant
Related Documentation
■ AUDIX Voice Power (AVP)
Accessing AUDIX Voice Power
Administering AVP
Adding or Removing Names or Extensions
Changing Subscriber Data
Moving a Subscriber
Updating the Database
Updating Forms
Printing or Displaying the Subscriber List
Exiting AUDIX Voice Power
Related Documentation
■ Call Accounting System (CAS)
Administering CAS
Adding or Removing Trunks
Adding or Removing Employees from a Cost Center
Updating Forms
Generating Reports
Selecting a Standard Report
Generating Selection Reports
Scheduling Reports
Detail and Master Commands
Backing Up the Database
Restoring the Database
Exiting CAS
Related Documentation
4-16
4-16
4-17
4-18
4-19
4-19
4-22
4-22
4-23
4-23
4-23
4-25
4-25
4-25
4-26
4-26
4-32
4-36
4-37
4-39
4-43
4-45
4-48
4-50
4-51
4-53
4-53
iii

Contents
5
User Maintenance
■ Backing Up Files
Administrate Files Backup to Diskette
Complete System Backup to Tape
Displaying the Disk Usage Report
Adding or Changing Passwords
Restarting the Printer
Shutting Down the System
Voice System Administration
5-1
5-2
5-4
5-6
5-6
5-10
5-12
5-12
5-13
6 Exiting From IS-II Applications
6-1
Exiting IS-II
6-1
Exiting Applications
6-2
A
Appendix A Forms
A-1
■ AUDIX Voice Power
A-1
■ Automated Attendant
A-27
■ Call Accounting System
A-51
B
Appendix B: Ordering Information
B-1
Manuals
B-1
iv

Figures
2
Master Controller II Features 2-1
2-1. The Master Controller II 2-2
v

vi

Screens
1 Introduction
1-1
1-1. IS-II Main Menu
1-4
2 Master Controller II Features
2-1
2-1. Relationship between Function Keys and Screen Labels 2-9
3 Getting Started
3-1
3-1. Login Screen 3-2
3-2.
IS-II Main Menu 3-3
3-3.
User Maintenance Menu 3-4
3-4.
Set Time and Date Screen 3-5
3-5.
Choices Menu 3-6
3-6.
Confirm Time and Date Screen 3-7
4
Administering IS-II Applications
4-1
4-1.
4-2.
4-3.
4-4.
4-5.
4-6.
4-7.
4-8.
4-9.
4-10.
4-11.
4-12.
4-13.
4-14.
4-15.
4-16.
4-17.
IS-II Main Menu
IS-II Main Menu
SPM Main Menu
System Setup Screen
System Programming Screen
System Screen
Date Screen
Time Screen
IS-II Main Menu
Automated Attendant Menu
Subscriber Administration Screen
Sample Subscriber List Printout or Display
IS-II Main Menu
AUDIX Voice Power Menu
Subscriber Administration Form
Sample Subscriber List Printout or Display
Call Accounting System Menu
4-1
4-2
4-3
4-4
4-5
4-6
4-7
4-8
4-10
4-11
4-12
4-16
4-18
4-19
4-20
4-24
4-26
vii

Screens
4-18.
4-19.
4-20.
4-21.
4-22.
4-23.
4-24.
4-25.
4-26.
4-27.
4-28.
4-29.
4-30.
4-31.
4-32.
4-33.
Site Configuration Menu
Edit Telephone System Configuration - Site Screen
Edit Telephone System Configuration - Trunk Group Screen
Edit Telephone System Configuration
- Dial Access Code Screen
Edit Telephone System Configuration - Trunk Line Screen
Call Accounting System Menu
Organization Configuration Menu
Edit Organization Table
Edit Organization Table - Site Screen (Detail)
Call Accounting System (CAS) Main Menu
CAS Reports Menu
ANI/Demographics Reports Menu
Area Code Summary Report for Incoming Calls
Generate Selection Report Screen
Schedule Reports Screen
Schedule Reports - Report Details
4-27
4-28
4-29
4-30
4-31
4-32
4-33
4-34
4-35
4-37
4-38
4-41
4-46
4-49
4-40
4-43
5
User Maintenance
5-1.
5-2.
5-3.
5-4.
5-5.
5-6.
5-7.
5-8.
User Maintenance Menu
Backup Files
Maintenance Log
Sample Disk Usage Report
Password Protection
Change/Add
Shutdown Screen
Voice System Administration
5-1
5-1
5-3
5-8
5-9
5-10
5-11
5-12
5-13
6
Exiting From IS-II Applications 6-1
6-1.
Confirm Exit Screen
6-2
viii

Forms
A Appendix A: Forms
A-1.
A-2.
A-3.
A-4.
A-5.
A-6.
A-7.
A-8.
A-9.
A-10.
A-11.
A-12.
A-13.
A-14.
A-15.
A-16.
A-17.
A-18.
A-19.
A-20.
A-21.
A-22.
A-23.
A-24.
A-25.
A-26.
A-27.
A-28.
A-29.
A-30.
A-31.
A-32.
A-33.
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
AUDIX Voice Power
Channel Assignments
Switch Interface Administration
System Parameter Administration
Subscriber Administration
Service Administrator Registration
Outcalling Administration
Holiday Administration
Service Hour Administration
Edit Workspace
Speech Menu
Automated Attendant Announcements
Custom Messages
Automated Attendant Channel Assignments
Automated Attendant Switch Interface Administration
Automated Attendant System Parameter Administration
Automated Attendant Subscriber Administration
Automated Attendant Administrator Registration
Automated Attendant Holiday Administration
Automated Attendant Service Hour Administration
Automated Attendant Edit Workspace
Automated Attendant Speech Menu
Automated Attendant Announcements
Automated Attendant Custom Messages
CAS Site Information Form
CAS Telephone System Configuration Form
CAS Dialed Digit Processing Example
CAS Dialed Digit Processing Form
CAS Call Record Collection Information Form
CAS Organization Configuration Form
CAS Report Schedules Form
CAS Cost Adjustments Example
CAS Cost Adjustments Form
CAS Account Code Table
A-1
A-3
A-5
A-7
A-9
A-11
A-13
A-15
A-17
A-19
A-21
A-23
A-25
A-29
A-31
A-33
A-35
A-37
A-39
A-41
A-43
A-45
A-47
A-49
A-53
A-55
A-57
A-59
A-61
A-63
A-65
A-67
A-69
A-71
ix

Introduction
1
Integrated Solution II (IS-II) allows you to update and maintain features of your
telephone network by combining the power of your AT&T MERLIN LEGEND™
Communications System and a UNIX®-based computer with advanced telephony
software. IS-II, in conjunction with the MERLIN LEGEND Communications System,
allows you to easily make updates and changes to your telephone system by making
selections from menus on your computer screen.
Using this Guide
At the time you are ready to use this guide, your IS-II system W-II already have been
installed and initialized by AT&T personnel or your AT&T-authorized dealer.
Each application supported by IS-II has its own documentation detailing
administration and daily operation. This System Manager's Guide is not intended to
replace those documents, but is designed to show you how to access those
applications via IS-II. Examples of frequently used procedures are included, and
when necessary, you will be directed to other related documents.
Packaged with this System Manager's Guide is the AT&T Integrated Solution II
Installation and Maintenance Guide, which describes installation and maintenance
procedures for IS-II hardware, Platform Software, and applications. It is intended for
your AT&T technician or your AT&T-authorized dealer.
Included with these documents are four diskettes. The IS-II Platform Software
diskette is provided in case you lose ail data on the hard disk drive. Three blank
diskettes are provided for backing up your administrative and voice system files as
part of regular application maintenance. (See “Backing Up Files” in Chapter 5 of
this book.)
If you have questions or problems with IS-II that this System Manager's Guide does
not resolve, call the AT&T National Hotline at 1-800-626-2888 or your AT&T-
authorized dealer.
.
1-1

Introduction
Conventions Used in this Guide
The following conventions are used in this guide:
■
■
■
■
■
Commands and text you should type appear in this style of type.
Values, instructions, and prompts that appear on the screen are in this
style of type.
Key names that are always located on the keyboard in the same place appear
in boxes, as in [ENTER] .
Key combinations (holding down one key while pressing another key) are
connected with hyphens; for example: [CTRL] — [ALT] — [DEL]
Function keys, with changeable names, appear in boxes, as in [SAVE] .
Applications Supported by IS-II
Your IS-II consists of one or more of the following applications:
■
■
System Programming and Maintenance Utility
System Programming and Maintenance Utility (SPM) allows you to add, move,
and change your telephone features and assignments, and back up and
restore the telephone switch system programming information.
Call Accounting System (optional)
With the Call Accounting System (CAS), you can track incoming and outgoing
calls so that you can make informed decisions about your telephone needs.
You can monitor the cost of calls, print reports of incoming and/or outgoing
calls, track calls made on behalf of clients, and identify cases of
telephone abuse.
■
Automated Attendant (optional)
Automated Attendant (AA) is a low-cost solution for businesses requiring less
features than those offered with AVP. Calls on specified lines are
automatically answered, and callers are directed to the extension number of
the person or department they are calling. (Y
OU can have either AVP or AA,
but not both.)
AUDIX™ Voice Power (optional)
AUDIX Voice Power (AVP) combines features of the Automated Attendant
(AA) with an information service, message drop, call answer, and voice mail to
retrieve calls and take messages when a user is busy or does not answer.
(You can have either AVP or AA, but not both.)
■
1-2

Introduction
Overview of Integrated Solution II (IS-II)
Your IS-II consists of a processor called the Master Controller II (or II+), a video
monitor (monochrome or color), a keyboard, an optional tape drive, IS-II Platform
Software, and one or more software application packages. This entire system is
connected to your telephone system allowing you to administer your entire telephone
system from your keyboard.
NOTE:
Throughout this guide, references to the Master Controller II apply to the
Master Controller II+ as well. Any information that differs between the two
processors will be noted specifically for the Master Controller II+.
Administration is an ongoing process by which you make changes to the system
(such as adding new employees or changing their extensions) and perform routine
user maintenance functions via menus and screens. You can select the function(s)
you need to perform from the main menu; then, using this guide in conjunction with
the appropriate application guides, you can perform any function on any application.
Once you log in, the IS-II main menu is displayed listing all the applications available
to you. A sample IS-II main menu follows.
NOTE:
Automated Attendant is offered as one of the services in AUDIX Voice Power
and as a standalone application on IS-II. If you install AUDIX Voice Power,
the Automated Attendant service will be installed automatically; therefore, you
cannot install Automated Attendant as a separate application in addition to
AUDIX Voice Power. similarly, if you have already installed the standalone
Automated Attendant, you cannot install AUDIX Voice Power as well.
1-3

Introduction
Integrated Solution II
> AUDIX Voice Power (AVP)
Call Accounting System (CAS)
System Programming & Maintenance Utility (SPM)
User Maintenance
Exit
HELP
Screen 1-1. IS-II Main Menu
Chapters in this Guide
Chapter 1- Introduction
This chapter offers an overview of the Integrated Solution II including basic
components and software applications supported.
1-4

Introduction
Chapter 2- Master Controller II Features
This chapter details system components; explains the keyboard arrangement,
function keys, and indicator lights; and shows you how to use the diskettes and
disk drive. .
Chapter 3- Getting Started
This chapter describes how to logon to the IS-II system and introduces the
main menu.
Chapter 4- Administering IS-II Applications
This chapter shows you how to administer each application package and directs you
to specific guides for additional information.
Chapter 5- IS-II User Maintenance
This chapter describes how to maintain the system through the User Maintenance
menu on the system.
Chapter 6- Exiting from IS-II Applications
This chapter explains how to log off the system properly and exit menus
and screens.
Appendix A - Forms
This appendix contains copies of the AVP, AA, and CAS forms that you need
to administer these IS-II applications. Additional forms are required for
the SPM application and are included in the appropriate Planning Guide for
your telephone system.
Appendix B - Ordering Information
This section contains information for ordering additional documents and forms for
your IS-II applications and/or system.
1-5

Master Controller II Features 2
Introduction
Your IS-II Master Controller II hardware consists of the following components:
■ Master Controller II processor (with hard disk and diskette drive)
■ Video monitor (monochrome or color)
■ Keyboard
■ Optional tape drive
This chapter highlights operational features of these components.
2-1

Master Controller II Features
Figure 2-1. The Master Controller II
Master Controller II Processor
2-2
The Master Controller II is an 80386SX-based processor that is delivered with the
UNIX System V/386 Release 3.2.2 operating system and appropriate expansion
boards already installed. This unit is equipped with a hard disk and a 3.5-inch
diskette drive.
NOTE:
Throughout this guide, references to the Master Controller II apply to the
Master Controller II+ as well. Any information that differs between the two
processors will be noted specifically for the Master Controller II+.

Master Controller II Features
Reset Button
The reset button (brown) on the front panel resets the Master Controller II and
causes the Power On Self-Test to execute. You can use it to restart the system
without turning off the power.
For the Master Controller II+, the reset button is inside the door on the front panel
(on the left side of the compartment behind the door).
Power Button
The power pushbutton is blue and located at the bottom center of the system module
front panel; it turns the system power OFF and ON.
NOTE:
Resetting the Master Controller II or shutting the power OFF should
always be preceded by a system shutdown as described in Chapter 5,
“IS-II User Maintenance.”
The power indicator illuminates green when the system module power is on.
For the Master Controller II+, the power button is grey and located on the lower right
of the system module; it also illuminates green when the power is on.
Drive Indicators
The fixed-disk drive access indicator (on the lower center panel) illuminates amber
(green for the Master Controller II+ and located inside the door on the left) when a
fixed-disk drive is in use.
The diskette drive access indicator illuminates amber (green for the Master Controller
II+) when the drive is in use. The diskette drive has a release button; press it to eject
the diskette.
Disk Drives
The Master Controller II uses diskettes and a hard disk drive to store information.
The 3.5-inch diskettes are supported with IS-II. Fixed disk drives of 40MB, 80MB and
200MB storage capacity are available.
NOTE:
For the Master Controller II+, 100MB disk drives are available as well.
Diskette and fixed-disk drives are used to read and write to disks. Fixed-disk media
is permanently installed in fixed-disk drives and cannot be removed. Diskettes are
inserted and removed as needed.
2-3

Master Controller II Features
Diskettes
Preserve the life of diskettes by observing the following guidelines:
■ Do not put heavy objects on the diskettes.
■ Store diskettes in a temperature range between 50 and 125 degrees
Fahrenheit (10 and 51 degrees Celsius).
■ Keep diskettes away from magnetic fields.
Write-protection prevents inadvertent writing or deleting of data on diskettes If a
diskette is write-protected, the diskette drive cannot write to it. To write-protect a
diskette, turn it over and slide the write-protect tab so the hole is visible.
To insert the diskette, hold it by the edge and insert it (label side up) into the disk
drive until it clicks and locks into place. The release button pops out to indicate the
diskette is inserted properly. The diskettes are protected by a hard plastic case. The
spring-plate cover of the head aperture closes automatically when you remove the
diskette from the disk drive.
CAUTION:
DO NOT remove a diskette from the drive when the access indicator light is
on. Removing the diskette while the access indicator is on can damage
the diskette.
To remove the diskette from the disk drive, press the release button after the access
light goes out. The diskette pops out.
Tape Drive
The Tape Drive is optional for systems with 40MB and 80MB hard disk drives and is
required for systems with 100MB or 200MB hard disks. It is used to save UNIX files,
application program files, administrative files, and voice system files during backup.
Removable tape cartridges are used for data storage. Each tape cartridge has the
storage capacity of 125MB. If a voice application is installed, you will need two tape
cartridges for system backup; otherwise one tape cartridge is sufficient.
Tape Cartridge
Follow the recommendations shown below to insure that your tape cartridges will
perform well for as long as possible.
■ Store tapes in their protective cases.
■ Clean the read-write head as recommended for your tape drive.
■ Don’t touch the tape itself.
2-4