Lukas Duo Blackbox User manual
Manual
Please make sure to read the manual for correct use of the product.
Some of the functions may be changed without notice to users for the improvement of the product's performance
There may be some differences in functions according to the firmware version of the product.
This product is the auxiliary product for safe driving of vehicles.All the responsibilities will be on the user when accidents occur,
and thus please make sure to drive carefully to meet the purpose of the product.
The Lukas Duo Viewer may not be supported depending on the specification of the PC.
Electromagnetic waves may occur depending on the operation of the blackbox, affecting other receiving devices (FM, DMB,
alarm etc) and the receiving sensitivity may be decreased. Please install the product far away from other receiving devices if
possible.
In low light situation, there may be some video noise in recorded videos
Since resolution may be decreased during the nighttime depending on the CPL filter and other filter types, we do not
recommend to those who drive a lot during the night time to use the CPL filter.
When connecting AV OUT, frame reduction may occur.
As for the SD-Card, please use the Lukas genuine memory.
As for the installation, please install the product in a way it does not distract driving. We do not take any responsibilities for the
accidents that may occur due to wrong installation.
When stopping the car or parking the car, the video may be shaken due to vehicle vibration.
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Thank you for purchasing the Lukas Blackbox.
This manual was written based on the Lukas Duo Blackbox model
and there may be some errors or omission in terms of depiction or editing.
You can download various information and viewers through our homepage www.lukashd.com.
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guarantee recording all the videos and voices of accidents.
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all the losses that may be caused in relation to this product.
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It may not automatically record if the built-in sensor cannot sense the weak shocks in the accident.
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This product is an auxiliary device for recording the driving video of vehicles. Since it may not record well according to the
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regions outside household.
Contents
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&DXWLRQVZKHQXVLQJWKHSURGXFW ......................................................... 4
2. Product components ............................................................................ 6
3. Names of each component of the product .......................................... 7
4. Installation order.................................................................................... 8
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6. Product features...................................................................................
7. Segment message .............................................................................
8. How to use the product ......................................................................
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- Moviewhile driving
- Termination of record
- Moviewhile parking
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- Moviewhile parking
- Play the recorded video
- Parking recorded mode set-up
- Setting up SD-card memory capacity
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- Setting up play screen of record video
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Electromagnetic wave approved
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it may cause the product to break down or malfunction. The user must be careful for storage temperature even when not
using the product.
2.
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Please do not randomly disassemble or remodel this product. A/S service is not provided when the user disassembles or
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3.
#
Do not remodel cigarette jack cable or cut the cable. It may cause damage to product and vehicles. The user must take the
responsibility for the damage of the product and damage of the vehicle.
4.
#
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#
Please do not allow shock or foreign substances entering the product.
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6.
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7.
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8.
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properly or it may fall off which can distract your driving.
9.
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responsibilities for the product damage or matters that may be caused by using non-genuine products.
#
We do not guarantee the compatibility for the devices and external devices. The breakdown that may be caused by this
would be the user's responsibility.
#
Do not use the blackbox for a long time while the car is turned off. The car may not start with the battery consumed.
#
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when it is exposed to a driving environment with vibration.
#
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#
Please be aware that the video of this product may be vaguely recorded or distorted for excessively tinted vehicles.
#
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Do not take out the SD card while recording. Make sure to turn off the power and remove the SD card. The record video
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malfunction.
#
Please do not disconnect the power cable while using the product. It may cause the damage of the product. Do not use in
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writing and deleting may cause damage to SD card. SD card has its life span. We do not take any responsibilities for the
record errors that may be caused by continuously using the expired SD card.
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1. Cautions
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2. Product components 3. Name of each part.
Name Function
&DPHUDOHQV 9LGHRVKRRWLQJ&026'LJLWDO6HQVRU
2PP89¿OWHU lens protection
3 Profector LED Security LED in operation when parking
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AV-IN connect to rear camera
6 SD card slot use when inserting / separating
7Emergent
moviebutton SXVKIRUPRUHWKDQVHFRQGVGULYH!SDUNPRGHFRQYHUVLRQ
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8 speaker various guiding sound output
9 Segment LED GLVSOD\VWLPHVSHHGDQGVWDWH
Screw for adjustment VFUHZIRUDGMXVWPHQWRIGLUHFWLRQEODFNER[
'&,1 power supply with power connection terminal
$9287 real-time black box front /rear video output with video jack
Power switch power on / off switch
voice sound
selection button EXVKPRUHWKDQVHFRQGVVHJPHQW/('2Q2II
SXVKOHVVWKDQVHFRQGVYRLFHUHFRUG2Q2II
[Button addition function]
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[How to Format SD card]
Method )RUPDWLQ3& )RUPDWLQEODFNER[
Method
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2. Right-click the mouse
3. Proceed after selecting format
4. Insert SD card to black box
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and copy to SD card after formatting.
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-
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Please make sure to check whether all the contents of the product are contained.
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as navigation and monitor.
*
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using the consumables of other companies. *23P Picture explanation
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4. Installation order
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Please check the contents below before installation for safety and do the installation in order
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Remove the foreign substances by clearly ceaning the glass in the blackbox attachment part.
*
#
Please check the blackbox power terminal and video out terminal before installation.
*
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Maintain the front glass window clean for optimum security of resolution
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tape to the stand of the blackbox
3. After connecting the power jack
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tie up the power cable following the
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not distract the driver's vision and
attach on the front glass. Insert the
SD card to the product.
4. After sticking the power cigarette
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whether the version is displayed
on the segment window.
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3. Lukas Dueo has the front and rear cable connected to one.
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on top and front glass.
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6. Product Features
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2 channel function supportSRVVLEOHWRUHFRUGIURQWUHDUWKURXJKWKHFRQQHFWLRQRIFRPSDWLEOHUHDUFDPHUDDQG$9,1SRUW
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Sharp imageIURQW;S+'UHFRUGPD[ISVZLGHVFUHHQXVHRI)EULJKWOHQV
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Sharp image5HDU;S9*$PD[ISV
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Angle of view that minimized distortionGLDJRQDODERXWGHJUHHV
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Angle of view that minimized distortionHIIHFWLYHDQJOHKRUL]RQWDODERXWGHJUHHVYHUWLFDODERXWGHJUHHV
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mm various ¿lter mount89¿OWHU0&89¿OWHU&3/¿OWHUHWF
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format functionSRVVLEOHWRGLUHFWO\IRUPDWLQWKHSURGXFWZLWKRXW3&UHIHUWRERWWRPRISJ
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Built in Security LEDSUHYHQWWKHDFFLGHQWE\LQIRUPLQJWKDWEODFNER[LVHTXLSSHGZLWKVHFXULW\PRWLRQZKHQUHFRUGLQJWKHSDUNLQJ
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Built in Super CapVDIHWHUPLQDWLRQRIYLGHRGDWDHYHQZKHQWKHSRZHULVRII
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Various parking record mode support
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Automatic parking ļDriving mode conversion supportFDQEHVHOHFWHGLQFRQ¿JXUDWLRQ
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High performance microphone built-inYRLFHLVVLPXOWDQHRXVO\UHFRUGHGDORQJZLWKUHFRUGYLGHRYRLFHUHFRUGRQRIIWHUPLQDO
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Video outputEODFNER[UHDOWLPHYLGHRRIIHUHG
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3roduct operation noti¿cationLQIRUPWKHRSHUDWLRQE\SURGXFWVHJPHQWZLQGRZDQGYRLFHFRPPHQW
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RTC (Real Time Clock) built-inFUHDWHWKHUHFRUG¿OHE\GDWHDQGWLPH
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3-axis shock sensor (G-Sensor) built-inVDYHWKHUHFRUG¿OHE\H[WHUQDOVKRFN
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Automatic deletion of record videoWKHLQLWLDOYLGHRLVGHOHWHGZKHQWKHPD[LPXPFDSDFLW\RIPHPRU\LVIXOODQGWKHUHFHQWYLGHR
is saved.
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General and playing the player videoRIIHUWKHDQDO\VLVSURJUDPDERXWUHFRUGYLGHR
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High temperature safe modeIXQFWLRQWKDWSURWHFWVWKHEODFNER[LQKLJKWHPSHUDWXUHDERXWGHJUHHVRIWKHYHKLFOH
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Voice announcement supportYRLFHDQQRXQFHPHQWRIWKHVWDWHRIEODFNER[
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GPS driving information systemGULYLQJLQIRUPDWLRQVDYHG
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5. Recommended installation angle for product
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The video screen on the right side is the screen that was shot just by changing the view of angle up and down at the same
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the sloe of the front glass of the vehicle.
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installing the product. It is possible to check the signal post in
the front side being shot when the car is stopped in front of the
crosswalk while maintaining decent brightness and resolution.
It is the problem that occurs when it is bent downwards too
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obtain accurate information.
When the installation is done by lifting the angle to the top too
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can be understood that the brightness of the video is changed
according to the angle.
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Angle of view is placed
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Wait!
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Segment LED Message Voice guidance Description
Movie while driving begins :KHQRSHUDWLQJLQGULYLQJPRGHGUYLVGLVSOD\HG
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in slide
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disconnect the SD card and unlock the switch on the upper
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High-temperature safe mode
begins
High-temperature safe mode
is terminated
When blackbox is exposed to high temperature environment
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PRGHLVH[HFXWHGZLWKWKHSKUDVH6$)(
System is terminated "SEE You" shows up in slide when turning off the power.
Speed is indicated while driving.
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This is the vehicle which
applied the day system. dAy shows up when setting up the day system alarm
function.
7. Segment message
ʀ/XNDV%ODFNER[VHJPHQW/('PHVVDJH
Segment LED Message Voice guidance Description
Thank you for using Lukas
Blackbox. Please drive safely.
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DQGLWLQIRUPVWKH¿UPZDUHYHUVLRQ7KH¿UPZDUHYHUVLRQ
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The time is indicated when the car is parked/stopped after
booting is complete.
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parked/stopped.
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The voice recording begins.
The voice recording is
terminated.
The point on the right side blinks when voice recording
function is activated.
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It blinks when recording 2 channel video in the front side and
back side
(YHQWEX]]HUXVHLVGLVSOD\HG2))
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not turn off the power 7KHZRUG83G$VKRZVXSZKHQ WKH ILUPZDUH XSGDWH
begins.
Movie begins for the parking.
Or the motion detecting movie
begins. :KHQRSHUDWLQJLQSDUNLQJPRGH3$ULVGLVSOD\HG
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ʀ0RYLH7HUPLQDWLRQ
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Ƈ:KHQWXUQLQJRIIWKHFDUWKHSRZHURIWKHSURGXFWLVWXUQHGRIIDQGWKHPRYLHLVWHUPLQDWHG
ƇIt is helpful to maintain the lifespan of the product and keep the data if you stop the products in operation as follows.
#
,QFDVHRIPDQXDOUHFRUGLQJLWLVEHWWHUWRUHPRYHWKHSRZHUDIWHUZDLWLQJIRUDERXWVHFRQGV
2.
#
'XULQJWKHSURGXFWWHUPLQDWLRQWKHYRLFHPHVVDJH6\VWHPLVWHUPLQDWHGDQG6((\RXDUHGLVSOD\HGRQWKHVHJPHQW
window and the power is turned off.
*
#
&DXWLRQ
#
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3.
#
You can prevent the battery from running out if you pluck the power cable out from power outlet. (Only for the vehicles in
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ʀ0RYLHZKLOHSDUNLQJ
ᾸᾸ
#
You can either automatically or manually change the parking mode.
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#
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window and is changed to parking mode.
$XWRPDWLF
#
:KHQ\RXFKHFNWKHDXWRPDWLFSDUNLQJPRGHFRQYHUVLRQLQXVHUFRQ¿JXUDWLRQ3$UDXWRPDWLFDOO\EOLQNVDIWHU
WKHDXWRPDWLFFDUFRQYHUVLRQZDLWLQJWLPHLVSDVVHGDQGFKDQJHGWRSDUNLQJPRGH,IWKHFKDQJHLVPDGHWR
SDUNLQJPRGH3$UVWRSVEOLQNLQJDQGWKHYRLFHDQQRXQFHPHQWLVPDGHIRUSDUNLQJUHFRUGVHWXS
2.
#
The parking record is expressed as "Parking" below when playing the stored video.
*
#
:KHQWKHPRGHLVFKDQJHGWRSDUNLQJPRGHIURPUHFRUGDWRUGLQDU\WLPHVHYHQWUHFRUGLQJDQGPDQXDOUHFRUGLQJ
HDFKRIWKHPRYLH¿OHVLVWHUPLQDWHGDQGFKDQJHGWRSDUNLQJPRGH6LQFHWKHPRYLH¿OHVDUHWHUPLQDWHGGXULQJWKHPRGH
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3.
#
:KHQPRWLRQLVVHQVHGZKLOHUHFRUGLQJWKHSDUNLQJWKHSUHVHFRQGVDQGSRVWVHFRQGVRIWKHYLGHRVRIWKHDFFLGHQWV
are recorded and saved in the folder [parking] or [event].
*
#
,WLVQRWUHFRUGHGZKHQVKRFNLVQRWVHQVHGDQGZKHQWKHPRWLRQLVVHQVHG/('EOLQNVUDSLGO\
*
#
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*
#
3DUNLQJPRGHVXSSRUWPXVWKDYHWKHVDIHHTXLSPHQWVWREHLQVWDOOHGDQGWKHSDUNLQJUHFRUGPRWLRQWLPHFDQEHGLIIHUHQW
depending on the state of vehicle battery.
*
#
7KHPRWLRQPRYLHFDQKDYHVRPHYLGHRUHFRUGLQJRPLWWHGGHSHQGLQJRQVXUURXQGLQJHQYLURQPHQWDQGVLQFHLWFDQEH
ʀ3RZHU&RQQHFWLRQ
)LUVWFKHFNZKHWKHUWKH6'FDUGLVLQVHUWHGWRWKHPDLQERG\DQGVWDUWWKHFDUZKLOHWKH SRZHU RI WKH SURGXFW LV FRQQHFWHG
PDLQWDLQWKHSRZHUEXWWRQ21
-
#
ERRWLQJLQSURJUHVVDIWHUSRZHULVVXSSOLHGWKHVHJPHQWZLQGRZSRSVXSDQGWKHYHUVLRQLVGLVSOD\HG7KHYHUVLRQLV
GLVSOD\HGIRUDERXWVHFRQGVDIWHUERRWLQJDQGFKDQJHGWRWLPHGLVSOD\
ʀ0RYLHZKLOHGULYLQJ
-
#
AlwaysMovie
#
voice announcement is made while booting and movie begins and the video is saved in the folder 'Always
Movie'.
-
#
Shock sense recording
#
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EUDNHVSHHGEXPSHWF(YHQW0RYLHEHJLQVDQGWKHHYHQWVRXQGULQJVRQFHDQGWKHVHJPHQW
ZLQGRZEOLQNV9LGHRLVVDYHGLQWKHIROGHU>HYHQW@DQGSUHVHFRQGVDQGSRVWVHFRQGVRI
video are taped and saved.
*
#
7KHVKRFNVHQVLWLYLW\RIDFFHOHUDWLRQVHQVRUFDQEHVHWXSLQWKHFRQ¿JXUDWLRQRIWKH/XNDV'XR
Viewer program.
*
#
The EventMovie by the continuous shock during EventMovie is not operated until the movie is done.
*
#
:KHQWXUQLQJRIWKHSRZHUZKLOHUHFRUGLQJHYHQWVPRYLHLVWHUPLQDWHGDQGSRZHULVWXUQHGRII
-
#
Manual recording
#
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VKRFNVDQGWKHSUHVHFRQGVDQGSRVWVHFRQGVRIYLGHRDUHUHFRUGHGDQGVDYHG
*
#
You cannot operate the manual recording while recording the events.
*
#
The EventMovie is not operated when shock occurs while manually operating the recording.
-
#
When removing the SD-Card while recording
#
:KHQUDQGRPO\UHPRYLQJWKH6'&DUGZKLOHUHFRUGLQJWKHYLGHR¿OHWKDWLVEHLQJUHFRUGHGLVQRWQRUPDOO\WHUPLQDWHGDQG
LWEHFRPHVWKHYLGHR¿OHWKDWFDQQRWEHUHSOD\HG
#
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8. How to use the product
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FRQWLQXRXVO\UHFRUGHGLWLVQHFHVVDU\WRVHWWKHVHQVLWLYLW\WRILWWKHSDUNLQJHQYLURQPHQW:KHQSDUNLQJRQWKHJURXQG
IUHTXHQWPRWLRQVFDQGLVWUDFWWKHUHFRUGLQJ
ʀ&KHFNLQJFXUUHQWYLGHR
ᾸᾸ
#
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it for blackbox angle adjustment and etc.
*
#
Make sure to remove the video output cable when operating after angle adjustment. It may malfunction due to the
connected external device and it may cause problems in recorded videos.
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#
:KHQLWLVQHFHVVDU\WRXUJHQWO\FKHFNWKHYLGHRWXUQRIIWKHSRZHURIWKHPDLQERG\DQGFKHFNWKHYRLFHDQQRXQFPHQW
6\VWHPLVWHUPLQDWHGDQG6HH\RXLQWKHEODFNER[VHJPHQWZLQGRZDQGGLVFRQQHFWWKH6'FDUG
2.
#
$IWHUFRQQHFWLQJ6'FDUGWRFRPSXWHURUODEWRSH[HFXWHWKH/XNDV'XR9LHZHURUQRUPDOYLGHRSOD\HU
*
#
$VIRUVRPHRIWKHQRUPDOYLGHRSOD\HUVLWPD\EHLPSRVVLEOHWRVLPXODWDQHRXVO\SOD\WKHIURQWDQGUHDUYLGHR7KH$OO
Show' video player supports the simultaneous play of the front and rear video.
[When playing in normal video player]
(QWHU0\FRPSXWHU3RUWDEOH'LVF5HFRUG9LGHRDQGGRXEOHFOLFNWKHYLGHRRUGUDJWKH¿OHWRWKHVFUHHQRIYLGHRSOD\HU
[When playing in Lukas Duo Viewer]
([HFXWHWKH/XNDV'XR9LHZHU&OLFN2SHUQ)ROGHULQWKHXSSHUSDUWRI9LHZHU
Select Enter My computer / Portable Disc / Record Video folder and check.
'RXEOHFOLFNWKH¿OHWKDW\RXZDQWWRSOD\IURPWKHYLGHROLVWRQWKHULJKWVLGHWRSOD\WKHYLGHR
ʀ3DUNLQJUHFRUGPRGHVHWXSᾸ
#
Always + Event
#
There are two video storage folders created such as AlwaysMovie and EventMovie. The motion sensitivity
LVQRWRSHUDWHGLQ SDUNLQJPRGHDQGDVLWJHWVFKDQJHG WRSDUNLQJTXDOLW\LPDJHLWFDQFRQWLQXRXVO\GR
the recording longer than 'movie while driving'
2.
#
Event + Motion sensitivity
#
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GULYLQJPRGHWKHYLGHRLVVDYHGLQ$OZD\V0RYLHDQG(YHQW0RYLHDQGLQWKHSDUNLQJPRGH
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SUHVHFRQGVDQGSRVWVHFRQGVRIYLGHRLVVDYHGZKHQVKRFNRUPRWLRQLVVHQVHG
*
#
$VIRUWKHPRWLRQUHFRUGLQJWKHYLGHRUHFRUGPD\EHRPLWWHGGHSHQGLQJRQVXUURXQGLQJHQYLURQPHQWDQGVLQFHLWPD\EH
FRQWLQXRXVO\UHFRUGLQJGHSHQGLQJRQWKHHQYLURQPHQWDOFKDQJHLWLVQHFHVVDU\WRVHWXSWKHVHQVLWLYLW\DFFRUGLQJWRSDUNLQJ
HQYLURQPHQW:KHQSDUNLQJLQDQDOOH\IUHTXHQWPRWLRQVPD\SUHYHQWWKHPRWLRQVHQVLWLYLW\UHFRUGLQJ
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,Q/XNDV%ODFNER[FDVHVRIGULYLQJLQIRUPDWLRQDUHUHFRUGHG
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interval.
[How to save the driving information]
#
2SHQWKH)ODVK&RPPDQGWDSLQWKHFRQ¿JXUDWLRQZLQGRZRIWKHYLHZHU
#
&KHFNWKHGULYLQJLQIRUPDWLRQVHWXSLQ5HDGDQGVDYH
#
6DYHDV/XNDVB&RPPDQGELQLQWKH6HWXSIROGHURI6'&DUG
#
%\LQVHUWLQJWKH6'&DUGLQWREODFNER[WHUPLQDODQGRSHUDWLQJLWWKHSURFHHGLQJVFUHHQRIUHDGLQJLVVKRZQRQWKHVHJPHQW
ZLQGRZRIWHUPLQDODW>U@a>U@LQLWLDOO\DQGVDYHLVFRPSOHWHGDQGWKHJHQHUDORSHUDWLRQRIWKHEODFNER[EHJLQV
#
7KHVDYHG¿OHLVDYHGDV/XNDVB)ODVKELQLQ6'&DUG
[How to check the driving information]
#
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[information] tap in the set-up screen.
#
It is possible to see each of the driving information at a certain interval desigated by the user.
#
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ʀ3UHFDXWLRQVWR*36
-
#
*HQHUDO*36KDVRYHUPRIDOORZDQFHUDQJH7KLVPD\ZRUVHLILWLVDIIHFWHGE\KLJKEXLOGLQJXQGHUJURXQGWXQQHODQGVWUHHWWUHHV
*36FDQ¶WUHFHLYHWKHVLJQDOIURPDVDWHOOLWHWKDWPD\KDSSHQLQFDVHRIVRPHWKLQJHOVH
-
#
It might take a time longer for receiving the signal by weather and the surrounding environment.
-
#
7LQWHGJODVVRUVXUURXQGHGHOHFWURQLFHTXLSPHQW+LSDVVGHYLFHPD\DIIHFWWRUHFHLYH*36VLJQDO
-
#
5HFHLYHGVSHHGUDQJHPD\GLIIHUHQWZLWKaNP+RQSDUNLQJDVDUHD
-
#
5HFHLYHG*36KLVWRU\PLJKWEHORVWLQFDVHRISRZHURII%ODFNER[
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It is possible to partition the saving space of the each of the video-storage folders to set the capacity.
#
Always: Event
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#
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#
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$OZD\V0RYLHPDLQ
#
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2.
#
Always:Event:Motion
-
#
%DVLF
#
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MotionMovie.
-
#
$OZD\V0RYLHPDLQ
#
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MotionMovie.
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#
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RIWKHFDSDFLW\RI6'FDUGLVVHWDV$OZD\V0RYLH LV (YHQW0RYLH
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*
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*
#
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*
#
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#
Execute "Lukas Duo Viewer Installation Program.exe" to
install the Lukas Duo Viewer.
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GHWDLOVDERXWLQVWDOODWLRQ
2.
#
Push the configuration button in the upper part of the
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ʀ([SODLQLQJUHFRUGHGYLGHRVFUHHQSOD\VFUHHQᾸ
1. 'ULYLQJGDWHGLVSOD\<0'
2. &XVWRPHUYHKLFOHHQWU\QXPEHU
3. 3RZHUVWDWXVGLVSOD\>3RZHU2Q@3RZHUERRWLQJGLVSOD\
- [Power Off] Power removal display
4. +LJKWHPSHUDWXUHZDUQLQJGLVSOD\>:DUQLQJ2YHU7HPSHUDWXUH@
5. Driving speed km/h
6. Driving distance km
7. *36UHFHLYLQJLQIRUPDWLRQ$UHFHLYLQJ*36
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8. 0RYLHPRGH$OZD\V$OZD\V0RYLH
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9. 'ULYLQJWLPH+06
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2.
#
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3.
#
Drag the mouse to the portable disk and click the right
button and the menu will appear. In the seventh menu
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3.
#
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automatically in portable disc that is connected.
(Please make sure to check the connection of the
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If [Save in different name] window pops up when
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disc.
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#
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9. Product Specification.
Item Size / Remark
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Angle of View
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Recording resolution )URQW;S+'DQG5HDU;S9*$
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Sensitivity /X[)
Video compression +$9,)RUPDW
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*36 Sirf Star III built-in type
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Play program 1RUPDO6SHFLDOL]HGSOD\SURJUDP
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Power and current '&9a9
External video output 176&3$/
Operation temperature PDLQERG\ⳄaⳄ
Storage temperature ⳄaⳄ
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Q.
#
I would like to receive insurance company discount. Where is the serial number of the product?
A.
#
The serial number of the product is attached at the bottom of segment window of product.
Q.
#
What should I do we the folder in the card if I want to format the SD card.
A.
#
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LVDXWRPDWLFDOO\FUHDWHGE\WKHEODFNER[,WLVQRUPDOO\RSHUDWHGHYHQZLWKRXWDQ\ ILOH +RZHYHULI\RXKDYHWKH
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Q.
#
i used AlwaysPower safe devices, but the blackbox sometimes is turned off while driving.
A.
#
Some of our customers who are using AlwaysPower safe devices experience this phenomenon. This is the problem
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voltage of battery decreases more than the value that was set-up due to increasing consumption of battery of vehicle
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Q.
#
After turning on the power, the warning sign pops up and it does not operate.
A.
#
%DVHGRQWKHDERYHSKHQRPHQRQLWVHHPVWKDW$,/DPRQJWKH6')DLOSKUDVHVLVGLVOD\HG7KHUHDVRQZK\6'B)$,/
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*Please be aware that this phenomenon is because SD card is locked most of the time.
Q.
#
I parked my car in a place with slop, but the parking mode is not operating (HD level blackbox)
A.
#
Lukas blackbox HD model judges whether the vehicle is being parked considering various information such as the
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mode does not operate may happen because the vehicle may misunderstand that current event is occuring while the
vehicle is maintaining the angle more than what is designated. Thus please be aware to understand about these points
for proper use of the parking mode.
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detaching.
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environment.
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basement environment or low light.
10. Customer support FAQ
28/8.$6%/$&.%2; 8VHUV*XLGH29
Q.
#
The GPS built-in model seem to have the time becoming more incorrect. (Always connected to power)
A.
#
7KHSURGXFWVWKDWKDYH*36DPRQJWKH/XNDVEODFNER[SURGXFWVDUHTXLSSHGZLWKWKH UHYLVLRQ IXQFWLRQ RI WKH WLPH
ZKLOHUHFHLYLQJWKHVDWHOOLWH+RZHYHUDVIRUWKHWLPHUHYLVLRQLWLVUHQHZHGRQFHZKHQLQLWLDOO\ERRWLQJDQGWKXVUHYLVHG
:LWKWKLVUHDVRQHYHQWKRXJKWKH*36LVEXLOWLQLQVXFKFDVHZKHQLWLVDOZD\VWXUQHGRQE\ XVLQJ WKH SRZHU 21
DOZD\VWKHWLPHLVPDLQWDLQHGE\WKHLQWHUQDOWLPHFLUFXLWFDOOHG57&57&LVRSHUDWHGE\DFHUWDLQFORFNDQGZKHQLWLV
WXUQHGRQGXHWRHUURUVRIWKHFOFRNWKHWLPHGLIIHUHQFHPD\VWDUWWRRFFXUE\VHFRQG,ILWLVWXUQHGRQIRUDORQJSHULRG
RIWLPHZLWKRXWWXUQLQJRIIWKHWLPHPD\EHFRPHPRUHLQFRUUHFW)RUUHYLVLQJWKHWLPHWXUQRIIDQGWXUQRQWKHSRZHURI
WKHEODFNER[DJDLQLQWKHUHJLRQZKHUH*36LVUHFLHYHGDQGLWZLOOEHSRVVLEOHWRUHQHZWKHWLPHE\UHFHLYLQJWKHWLPH
from satellite.
Q.
#
I have a GPS built-in model and the map is not displayed in the Lukas Duo Viewer.
A.
#
7KH*RRJOH0DSZKLFKLVXVHGLQGLVSOD\LQJWKH*36PDSLVRQO\DSSOLHGZKHQWKHYHUVLRQRI,QWHUQHW([SORUHULV,Q
FDVHRI;3VLQFHWKHYHUVLRQRIH[SORUHULVLWLVUHJDUGHGWREHQHFHVVDU\WRXSGDWHWKHYHUVLRQ7KHYHUVLRQRIWKH
,QWHUQHW([SORUHUFDQEHFKHFNHGE\ODXQFKLQJWKH LQWHUQHWZLQGRZDQGSXVKWKHKHOS!,QWHUQHW([SORUHULQIRUPDWLRQ
Thank you.
Q.
#
A phrase called "CHK" occurred in the product. What should I do?
A.
#
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FDVHRIEDGEORFNLWLVLPSRVVLEOHWRGHOHWHE\QRUPDOIRUPDWUDSLGIRUPDWDQGLI\RXLJQRUHLWDQGFRQWLQXRXVO\XVHLW
you may not be able to use the SD card.
:KHQ&+.RFFXUVLWFDQEHWUHDWHGE\XVLQJWKH6'BIRUPDWWHU:KHQ WKH DERYH VWDWHPHQW RFFXUVSOHDVHYLVLWRXU
KRPHSDJHWRGRZQORDGDQGLQVWDOOWKH6'FDUGUDZQRUPDOIRUPDWSURJUDPWRGHDOZLWKLWDQGLIWKH SUREOHP RFFXUV
DJDLQDIWHUWKHWUHDWPHQWSOHDVHFRQWDFW
Q.
#
SD card breaks easily and the period of replacement is fast.
A.
#
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VKRUWHULIXVHGZLWKRXWIRUPDWWLQJ6'FDUG%\IRUPDWWLQJWKH6'FDUGRQFHLQaZHHNVLWLVSRVVLEOHWRSUHYHQWWKH
PDOIXQFWLRQDQGHUURURIWKH6'FDUGLQDGYDQFHDQGWRH[WHQGWKHOLIHVSDQRIWKH6'FDUG
Q.
#
It seems the product is heating up, is it alright?
A.
#
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PRWLRQRSHUDWLRQRIGHJUHVVWRGHJUHHV$V IRU WKHPDWWHUVDVVRFLDWHGZLWKWKHPRWLRQVRIWKHSURGXFWVWKH\
should be kept well and the product may start to malfunction once the limit is exceeded. We expect that most of the
users will use the product properly meeting its motion temperature and we are certain that there will not be a big
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ZKLOHSDUNLQJRXWVLGHLQVXPPHUDQGWKLVGRHVQRWKDSSHQZLWKLQWKHVL]HRIPRWLRQHQYLURQPHQW
Q.
#
The focus of the saved video is not made.
A.
#
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vehicle may be also affected by excessive tinting or backlight causing the screen look cloudy. In case of the focus on the
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OXNDV#TURQWHFKFRPDQGZHZLOOFKHFNWKHP
Q.
#
The left and right side of the saved video are cloudy.
A.
#
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RIPRUHWKDQRIGHYLDWLRQRQOHIWDQGULJKWVLGHPRUHWKDQEDVHGRQ07)
30/8.$6%/$&.%2; 8VHUV*XLGH31
Q.
#
The phrase 'Par' or 'drv' keep blinking and the recording is not operating.
A.
#
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RFFXUVE\QRWUHDGLQJWKHVHWWLQJVDYHGLQWKHFRQ¿JXUDWLRQ:KHQWKHV\PSWRPRFFXUVLWLVUHFRPPHQGHGWRSURFHHG
WKH6'FDUGQRUPDOIRUPDWTXLFNIRUPDWRUUDZIRUPDWWRUHVHWWKHFRQ¿JXUDWLRQYDOXH
Q.
#
When I enter the con¿guration after saving the con¿guration, there is no change.
A.
#
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WKHFRQYHQWLRQDO¿OH/XNDVBVHWXSELQLQ0\&RPSXWHU!3RUWDEOH'LVF!6HWXS,I\RXVHWXSWKHFRQ¿JXUDWLRQDIWHU
IRUPDWWLQJVLQFHWKHUHLVQRWKLQJLQWKH6'FDUGLWLVQHFHVVDU\WRUDQGRPO\PDNH6HWXSIROGHUWKURXJKWKH1HZ)ROGHU
LQ0\&RPSXWHU!3RUWDEOH'LVNDQGVDYHIRUWKHDSSOLFDWLRQWRWDNHSODFH
11. Quality Assurance (Warranty)
Model Name Product S/N
&XVWRPHU1DPH Date of Purchase Y M D
&XVWRPHU3KRQH1R Place of Purchase
#
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2.
#
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3.
#
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issued.
4.
#
,QFDVHZKHQWKHZDUUDQW\SHULRGLVH[SLUHGRUZLWKLQWKHZDUUDQW\SHULRGZHSURYLGHWKHUHSDLUVHUYLFHE\FKDUJLQJ
for the breakdown.
#
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center.
6.
#
3OHDVHSUHVHQWWKHZDUUDQW\ZKHQUHTXHVWLQJIRUWKHUHSDLU
32/8.$6%/$&.%2;
9HU
ʀ+RZWRIRUPDW6'&DUGᾸ
Product repair type Warranty type
Within warranty period After the warranty period
When some major
problem occurs within
GD\VDIWHUWKH
purchase
:KHQVHULRXVSUREOHPRFFXUVZLWKLQGD\VDIWHUWKH
purchase Product exchange and
refund N/A
:KHQVHULRXVIXQFWLRQDOSUREOHPRFFXUVZLWKLQPRQWK
after the purchase )UHHUHSDLUVHUYLFH N/A
When repairing
repetitively
When problem occurs up to 4 times for the same or
different problems )UHHUHSDLUVHUYLFH Paid repair service
:KHQSUREOHPRFFXUVXSWRWLPHVIRUWKHVDPHRU
GLIIHUHQWSUREOHPZLWKLQGD\V Product exchange and
refund Paid repair service
When it is impossible
to repair When it is impossible to repair due to loss or lack of
components by company Product exchange and
refund
5HIXQGRI
the amount that is
depreciated from the
original price
When it is not a repair :KHQVLPSO\DGMXVWLQJWKHSURGXFWZLWKRXWGLVMRLQWLQJ
when removing foreign substances Paid repair service Paid repair service
When problem is
caused intentionally by
user
When it is the fault of consumer or problem occurs due
to wrong repair
Paid repair service Paid repair service
When the problem occurs due to random disjointing or
remodeling
When problem occurs by using the products that are
not offered from the company
Other cases When problem occurs due to natural disasters
WKXQGHUEROW¿UHÀRRGHWF
*
#
The warranty period is separately applied for the accessories other than the product.
*
#
We do not take any responsibilities regardless of the warranty for the expense that may be caused while mounting or
dismounting the product or accessories.
*
#
The free warranty period of SD card is 6 months.
*
#
We do not exchange or refund for any case after 180 days for the main body, and 90 days for consumables and SD-
Card.
Other manuals for Duo Blackbox
1
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