M2M MQ03-LTE-M-FIRE-AV User manual

MQ03-LTE-M-FIRE-AV-V2
Cellular Communicator with Dial Capture interface
Installation and Operation Manual
Doc. No. 03002 V 1.5 04/2022
© M2M Services
1 Kukush Str, building M8
Sofia 1309, Bulgaria www.m2mservices.com
About this document
This document was prepared and wholly owned by M2M Services. It is
intended to provide trained personnel with the installation of the MQ03-
LTE-M-FIRE-AV. M2M Services reserve the right to edit and revise this manual
without notice.
Agency Listings and Approvals
These listings and approvals apply only to the module specified in this
document. In some cases, listing may be in progress.
FCC Statement
This equipment complies with FCC rules Part 15, FCC registration No.
RI7ME310G1WW and operation is subject to the following conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received.
ETL No. 5013005, conforms to following UL standards:
UL 864 – Control Units and Accessories for Fire Alarm Systems
UL 1610 – Central-Station Burglar Alarm Units
Limited Liability
The user agrees that although the Device could reduce the risk of fire, theft,
burglary, or other dangers, it does not guarantee against such events. M2M
Services will not take any responsibility regarding personal, property or
revenue loss while using the Device. M2M Services responsibility according
to local laws does not exceed the value of the purchased system. M2M
Services is not affiliated with GSM operators providing cellular services;
therefore it is not responsible for network services, coverage, or its
operation.
Manufacturer Warranty
The Device carries a non-transferable hardware limited warranty by the
manufacturer M2M Services. This warranty does not cover any postal or
labor costs for the removal and reinstallation of the Device. This warranty
does not cover any subscriber agreements or failure of services provided
under the terms of such subscriber agreements, or failure of cellular, GPRS,
LAN or other related networks functions and services. The warranty is not
valid if the device has been modified or used in a manner contrary to its
intended purpose and does not cover damage to the Device caused by
installation or removal of the Device or any of its components. This warranty
is void if the Device has been damaged by improper maintenance, SIM card
removal, accident or unreasonable use, negligence, acts of God, neglect,
improper service, or other causes not arising out of defect in materials or
build. This warranty does not cover the elimination of externally generated
electrostatic fields or noise, or the correction of problems with the antenna
or weak signal reception, damage to software, accessories or alarm system
external components, cosmetic damage or damage due to negligence,
misuse, abuse, failure to follow operating instructions, accidental spills or
cleaners applied by the customer, damage due to environmental causes
such as floods, airborne fallout, chemicals, salt, hail, windstorms, moisture,
lightning or extreme temperatures, damage due to fire, theft, loss or
vandalism, damage due to improper storage and connection to equipment
of another manufacturer, modification of existing equipment, faulty
installation or short circuit.
M2M Services will not be liable in any event of incidental, special or
consequential damages (including loss of profits), and the Client shall have
no claim against M2M Services for termination of contracts, indemnification,
compensation for loss of customers, loss of profits, prospective profits,
distribution rights, market share, goodwill, investments made or any similar
losses that may result from any faults in the operation of the Device and the
services provided by M2M Services.
Safety Instructions
• This unit must be checked by a qualified technician once a year.
• The MQ03-LTE-M-FIRE-AV-V2 device contains a radio transceiver operating
over LTE CAT-M1 band.
• Do not use the Device with medical devices, in places or where it could
interfere with other devices and cause any potential danger.
• Do not expose the Device to high humidity, chemical environment, or
mechanical impacts.
• Do not use the Device in hazardous environment. Do not store or install the
Device in overheated, dusty, wet or overcooled places.
• The Device should be mounted in areas with restricted access. Any system
repairs must be done only by qualified, safety aware personnel. Do not
disassemble or refit the Device. Do not attempt to personally repair it.
• Mains power must be disconnected before any installation starts. The device
installation or maintenance must not be done during stormy conditions.
• The device must be powered by DC 12-29V power supply.
• Blown fuses or any other components of the Device must not be replaced
by the user.
• Keep the Device dry. Any liquid, i.e., rain, moisture, may destroy or damage
the internal circuitry.
• Handle carefully. Do not shake it violently.
• Do not clean it with chemicals or detergent.
• Please read the user manual carefully before installing or operating on the
Device. Otherwise, it may not work properly or be damaged.
Technical Support
For support in the USA and Canada, contact M2M Services Technical
Support at:
Phone: [phone]
Email: suppor[email protected] Website: support.m2mservices.com
Product Description
The MQ03-LTE-M-FIRE-AV-V2 is a digital cellular communicator with dial
capture interface. It represents the latest communication technology for the
security industry. The communicator is equipped with dual-SIM. In the US
one of the SIM cards supports AT&T and the other supports Verizon.
The device allows bi-directional data transmission using LTE CAT-M1 network
and LAN.
Main Features
• Universal Panel Compatibility – Dial capture interface supporting Contact
ID, SIA, and Pulse 4/2
•Exceptional Redundancy – Dual-SIM device
•Default connection polling interval - 5 min via cellular and 1min via LAN.
•High reliability due to multiple transmission channels (LTE CAT-M1/LAN)
and redundant servers.
•Web-based software and a smartphone app
•End-user smartphone app – supports push and email notifications.
Specifications
Supply Voltage +12 to +29 VDC
Consumption Standby 60 mA; Peak 200mA
Frequency LTE CAT-M1 700/850/1700/1900/2100 MHz
GSM Providers AT&T, Verizon, or other available networks in the area
Dimensions 2.48”x3.54”x1.26”
Weight 2.56 oz without antenna
Environmental Operating temperature: -4F to 130F (-20°C to 55°C)
Humidity: 0 to 85% relative humidity, non-condensing
v.03-2022-04-05_15000
(The Config Key is on the back side.)
MQ03-LTE-M-FIRE-AV-V2
Installation and Operation Manual
RControl App credentials:

Mounting the Communicator
This communicator comes fully assembled, except for the antenna.
The communicator must be installed within M2M FC08 Enclosure for Cellular
Alarm Communicators, Altronix BC300R, or any other UL Listed (UOXX, NITW
or CYIV) metal enclosure. All the wiring must be routed through a conduit.
For UL installations, the communicator must be mechanically secured to a UL
Listed enclosure such as a UL Listed junction box.
For detailed mounting and installation instructions refer to the extended
manual located at https://www.m2mservices.com/support/
Connecting the device via LAN
If the device is connected to a local area network with DHCP enabled, it will
automatically get a dynamic IP address. External IP address or router port
redirections are NOT needed. If required, static IP can be configured from
M2M portal >> Device Dashboard >> LAN Settings.
Programming
Out of the box the communicator is ready to use and does not require
additional programming. You need to program the control panel to work with
the MQ03-LTE-M-FIRE-AV-V2.
Programming the Control Panel
For information about how to program the control panel, please refer to the
corresponding control panel guide. Ensure that the following programming
is done:
• Enable the PSTN dialer of the FACP.
• Select DTMF mode.
• Select Contact ID, SIA or Pulse* 4/2 communication format.
• Enter a telephone number for dialing (you can use any number, e.g.,
999999)
• Enter a 4-digit account number
*Pulse 4/2 reporting requires additional configuration in the
M2M portal >> Device Dashboard >> Dial Capture
Troubleshooting
If you have issues receiving the events:
1. Verify the RING/TIP connection
• Make sure the RING and TIP terminals are connected to a TELCO ring and
tip, not R-1/T-1 terminals.
v.03-2022-04-05_15000
IMPORTANT NOTE:
Do not power the device before registering it in the M2M Dealers Portal
because the cellular service will be deactivated.
Serial Number and Config Key:
Device Registration
in M2M Dealer Portal
(Continued from the front side.)
Connection LED indicator
RJ45 LED Indicators
Yellow LED RJ45 Indicator Indication Action
The LED is Off The LAN cable is not plugged 1. Verify the wiring
2. Measure the AUX output of
the panel
3. Replace the unit
The LED is Constantly On Connection established
Green LED RJ45 Indicator Indication Action
The LED is Off 1. The router is not providing
an IP via DHCP.
2. The device is configured
with wrong/used static IP
3. There is no internet access.
1. Check your DHCP server
settings.
2. Make sure that the IP is not
in use.
3. Check the access to the
internet using another device
in the same network or check
your router settings.
The LED is Blinking Transferring data
The LED is Constantly On Communication is OK
LED Status Indication Action
The LED is Off 1.The unit is not connected
to the panel.
2.The power from the panel
is out.
3.The unit is damaged
1.Verify the wiring, refer to the
wiring diagram.
2.Measure the AUX output of
the panel.
3.Replace the unit
Slow flashing Establishing connection
or no signal available
Reposition the antenna
Constantly On, blinking
every 5 secs
Connection established at
low signal level
Reposition the antenna
Constantly On Connection established at
good signal level
Fast flashing Transferring data
Figure 1: Wiring Diagram
(+) Connect to AUX + of the panel.
(-) Connect to AUX – (GND) of the panel.
RING Connect to RING of the primary dialer of the panel.
TIP Connect to TIP of the primary dialer of the panel.
RING2 Connect to RING of the backup dialer of the panel.
TIP2 Connect to TIP of the backup dialer of the panel.
Note: IN1, IN2, IN3, IN4, OUT1, OUT2 – Not required for reporting via the PSTN
dialers
Figure 2: Wiring Diagram
(+) Connect to AUX + of the panel.
(-) Connect to the AUX – (GND) of the panel.
IN1 Connect to a Trouble Relay Output.
IN2 Connect to a Fire Alarm Relay Output.
IN3 Connect to a Waterflow Alarm Relay Output.
IN4 Connect to a Supervision Alarm Relay Output.
OUT1* Connect to a Trouble Zone Input
Note: OUT1 indicates loss of both cellular and LAN connections. OUT1 is an
open collector output, maximum load 50 mA. A relay may not be required,
refer to your FACP panel installation manual.
To remove the supervision of the inputs, refer to the extended manual located
at https://www.m2mservices.com/support/
RING, TIP, RING2, TIP2, OUT2 – not required when using the FACP relays
Wiring for FACP Relay Trigger Input Reporting
(supervised inputs with 10kΩ resistor)
M2M Communicator
M2M Communicator
Control Panel
Control Panel
Wiring the Communicator
The terminal strips can accommodate solid or stranded wire sizes from 14 to
22 AWG.
Mounting and Wiring
• Recommended location and wiring methods must be in accordance
with the National Electrical code, ANSI/NFPA 72.
• Installation must be in accordance with the National Fire Alarm and
Signaling Code, NFPA 72.
• The communicator must be connected to a UL Listed compatible
panel with power limited circuits.
• The communicator must be powered by a regulated UL Listed UOJZ,
UTOU, NBSX control panel or power supply.
• The wiring should be done only when the panel is powered down.
• For Dry/Indoor use only.
FIRE TROUBLE
DRY RELAY