Masergy Polycom VVX 1500 User manual
Quick Guide for Polycom® VVX® 1500 Business Media Phone
Document Date: 07/30/13
Document Version: 1.0d
Quick Guide Content
Polycom® VVX® 1500 Business Media Phone
Polycom® VVX® 1500 Business Media Phone Button Diagram....... 3
Telephone Overview ........................................................................... 4
Features.....................................................................................................................................4
Reading the Display.............................................................................................................4
How to Use your Polycom® VVX® 1500.............................................. 5
Video Calls vs. Voice only calls.......................................................................................... 5
To Turn Video on/o............................................................................................................. 5
Answering the Phone.......................................................................................................... 5
To put a Call on Hold............................................................................................................ 5
Voicemail ..................................................................................................................................6
Transfer a Call (Announced) ..............................................................................................6
Transfer a Call (Blind-Not Announced) ........................................................................ 6
Conference Call (Three-Way Calling)............................................................................. 7
Call Park .................................................................................................................................... 7
Park Pickup .............................................................................................................................. 7
Phone Top Features ............................................................................ 8
Adjusting the Volume on the phone ............................................................................8
Changing the Ring Type.....................................................................................................8
Arrow Keys ...............................................................................................................................8
Missed Calls Clearing Alert ................................................................................................8
Phone Reboot.........................................................................................................................8
1-800-942-4700 masergy.com
1. Camera and Privacy Shuer
2. Message Waing Indicator
3. Outgoing Picture
4. Line Keys on Touch Screen
5. Home/Menu on Touch Screen
6. Scroll Buons
7. Delete Buon
8. Volume Keys
9. Mute
10. Feature Buons
11. So Keys on Touch Screen (Context Sensive)
12.Zoom by Touching Screen
Polycom® VVX® 1500 Business Media Phone Button Diagram
Polycom® VVX® 1500 Business Media Phone
1-800-942-4700 masergy.com
The rst business media phone combining advanced IP
telephony, one-touch video, and business applications into a
seamless, life-like experience
An intuitive user interface offers dedicated, one-button
access to common telephony features, and an information
rich display delivers content for messaging, call information,
directory access, and applications. The Polycom® VVX® 1500
offer superb voice quality when used in handset, headset, or
speakerphone mode.
Features
•7 inch TFT LCD display with adjustable touch screen angle
•16:9 wide screen aspect rao
•Polycom HD Voice
•Two-port Gigabit Ethernet switch
•USB port for applicaons
•2 mega pixel camera
•Privacy Shuer
•6 line phone
•Dedicated RJ-9 headset port
•Energy-saving smart moon detector with power-save mode
•POE or Power Supply
Reading the Display
Looking at your phone your extension appears at the top right of the display. Also on the
display is an icon of a phone with a checkmark. This phone icon will change depending on
the status of the phone.
Status Display Indications
Idle and ready Phone icon with a check mark, extension box is
blue
Incoming call Extension box is green
Making and outgoing call, not yet
connected
Arrow Pointing Right
Extension box is green
Call Active (HD) 1 HD
Call Active (not HD) 1 Play/Triangle
Call on hold Extension box is green with red blinking onthe
right side
1 Pause
New Voicemail Envelope Voice mail
Left icon with envelope and number of new
messages
Missed call alert Left Icon with arrow down, phone and x with
number of missed calls
Call forwarding enabled Arrow like a V, near the extension, box is blue
Three way call Three person icon. Extension box is green
Mute enabled Red Mic with X above extension icon
Do Not Disturb enabled Near extension, DND, box is blue.
Unregistered Phone Phone with an X. extension box is blue.
Polycom® VVX® 1500 Business Media Phone
Telephone Overview
1-800-942-4700 masergy.com
Video Calls vs. Voice only calls
If you call a video phone or video bridge you will
automatically begin sending video. The top left icon will be
a video camera.
To Turn Video on/off
•Be sure your privacy shudder is open or closed based on your
preference.
Also you can set the phone software:
•Press the Video buon to the Right of the 3 buon.
Press the sokey labeled Stop Video/Start Video
If you call a voice only phone then no video will be sent.
The top left icon will be a video camera with a slash.
Answering the Phone
To Answer a call:
•Pick up the handset
•If you have a headset, press the headset, press the headset
buon.
If you prefer speakerphone, press the screen in the middle
to answer the call.
To Answer a second call:
•While on a call, a second call is seen on the screen and you hear one call waing beep.
Press the center of the screen to answer.
OR
•If the call has minimized, Press on the screen (boom le) to highlight that incoming
call
•Then press the sokey labeled answer
•This will put the rst call on hold automacally.
To go back to the first call
•Press on the screen (boom le) to highlight that call,
•Then press the sokey labeled RESUME
To put a call on Speaker Phone:
•Press SP Phone
To mute a call, press the mute button
•The display will show a microphone with an X through it and the indicator light will turn
red.
To put a Call on Hold
•Press the hard key on the phone labeled HOLD or the so key on your screen that is
labeled HOLD that you see when you are on a call (there are 2 hold buons – either
buon is OK).
To Pick up from hold, do not pick up the handset
•Press RESUME
•Use Speakerphone or pick up the handset
How to Use your Polycom® VVX® 1500 Business Media Phone
How to Use your Polycom® VVX® 1500
1-800-942-4700 masergy.com
Voicemail
•Ask your system administrator to be sure the voicemail is
enabled, to get the voice mail portal # and default password.
•For more informaon, see masergy.com Support page for
more informaon. The rst me you call your voicemail, you
need to set up a new passcode and record your spoken name.
Simply follow the prompts.
From your Masergy phone
•Press MSG (Top Right)
•Enter your passcode and press #.
From any phone
•Dial your extension or DID# and wait for the voice mail to pick
up.
•Enter your passcode and press #.
OR
•Dial the voice mail portal telephone number.
•Enter your extension.
•Enter your passcode plus #.
From someone else’s Masergy phone
•Dial the voice portal telephone number, press *.
•Dial your extension, then your passcode and then #.
Note: To clear the message waiting indicator,
•Press *99.
•Press Dial.
Transfer a Call (Announced)
To Transfer a call, while on the phone
•Press the so key labeled Transfer
•Dial the extension or phone number you want to transfer the call to
•Press the so key labeled Send
•When party 2 answers, tell them who is on the line.
•Press the so key labeled Transfer to connect the two pares.
If they decide they do not want the call, press CANCEL to speak to the caller
Note: An announced transfer is recommended to some cell phone providers. A
blind transfer can sometimes directly to voice mail.
Transfer a Call (Blind-Not Announced)
To Transfer a call, while on the phone:
•Press the so key labeled Transfer
•Press the so key labeled Blind
•Dial the extension or phone number you want to transfer the call to
•Press the so key labeled Transfer
To Transfer a call directly to Voicemail while on a call
•Press the so key labeled More
•Press the so key labeled SendVM
•Enter the extension number
•Press the so key labeled Enter
•Hang up.
How to Use your Polycom® VVX® 1500 Business Media Phone
1-800-942-4700 masergy.com
Conference Call (Three-Way Calling)
To Make a 3-Way Call
•Dial the rst Number or receive rst call
•Press the so key labeled Conference
•The 1st call is automacally put on hold. You get a dial tone
•Dial the second number
•Press the so key labeled SEND
• Once the second caller has answered, Press the so key
labeled Conference
Everyone is together on a Three Way audio
Call. Your display will show both calls.
•You have the opon to press Far Mute each line
•If you are on a video call, you can choose one call at a me
to send and receive video
• Simply press the call to the right
•Press the so key labeled Select Video
To separate a 3-Way Call
•Press a call on the screen
•Press the so key labeled Remove
Call Park
Call Park is a “non-exclusive Hold” It puts a call on hold that can be picked up
anywhere at the company. A call can be parked by anyone at any extension and
then the call picked up from any extension. Once a call has been parked your
phone is free for other calls.
You should have IM or overhead paging to utilize Call Park most efciently. Only one
call can be parked at an extension. If the parked call has not been picked up after
50 seconds, the call will ring back to the phone where the call was answered and
parked from. This 50 second timer is customizable.
Call Park
•While on the call you want to park
•Press the so key labeled More
•Press the so key labeled PARK
•Dial the extension
•Press the so key labeled Enter
•Page the person on overhead paging to let them know there is call parked at their
extension
Park Pickup
•Press the so key labeled ParkPck
•Enter your extension (where the call was parked to)
•Press the so key labeled Enter
How to Use your Polycom® VVX® 1500 Business Media Phone
1-800-942-4700 masergy.com
Adjusting the Volume on the phone
Note: These buttons are located near the bottom right.
•While the phone is idle the volume keys adjust the ringer.
•While on the handset, headset or speakerphone the volume
keys adjust the volume.
Changing the Ring Type
To change the ring type
•Press Menu
•Press 3 for Sengs
•Press 1 for Basic
•Press 4 for Ring Type
• Scroll to each Ring Type, and press the so key labeled Play
•Press Select to choose the one you enjoy most
Arrow Keys
While the phone is idle the arrow keys are fully functional.
•While you see the idle screen with clock
•Press the Le arrow key to view the Received calls list
•Press the Right arrow key to view the Placed calls list
•Press the Down arrow key to view the Missed calls list
While viewing a call list, press Left arrow to exit.
Missed Calls Clearing Alert
The easiest way to clear your missed call alert when the phone is idle, press the
down arrow key. Then review the calls. Press MORE. Press EXIT.
Phone Reboot
Periodically, the phone may require a user reboot. Reasons for this include
accepting a new conguration or new software upgrade.
There are two ways to reboot the phone:
•Unplug the power supply, wait two seconds and then plug in the power supply.
• Simultaneously press and hold both the Volume keys, backspace and center of arrow
keys. Hold these four keys unl the reboot message shows on the screen (about 5
seconds.) See illustraon.
How to Use your Polycom® VVX® 1500 Business Media Phone
Phone Top Features
1-800-942-4700 masergy.com
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