Masport WOOD FIRE User manual

WOOD FIRE
OWNERS MANUAL
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or property
damage. For assistance or additional information consult an authorized technician, or your Wood Fire Dealer.
FOR YOUR SAFETY: Do not store or use gasoline or other flammable vapors and liquids in the vicinity of
this appliance. Installation and service must be performed by authorized personnel.
INSTALLATION OF YOUR WOODFIRE: Please refer to the Installation Manual and Installation
Specification Sheets specific for your model.
PLEASE KEEP THESE INSTRUCTIONS FOR FURTHER REFERENCE.
Manufactured in New Zealand by: Distributed in Australia by:
GLEN DIMPLEX AUSTRALASIA LIMITED GLEN DIMPLEX AUSTRALIA PTY LIMITED
P.O.Box 58473, Botany, Manukau - 2163 Unit 2/21, Lionel Road, Mount Waverley, Victoria 3149
Ph: 0800 666 2824 Ph: 1 300 556 816
Fax: [phone] Fax: [phone]
Email: [email protected] Email: [email protected]
Web: www.glendimplex.co.nz Web: www.glendimplex.com.au
30 March 2012 Part No.593286

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CONTENTS
OPERATING INSTRUCTIONS
FOR ALL MODELS
PAGE
INTRODUCTION 4
BASIC INFORMATION 5
LIGHTING UP 6
OPERATING HINTS 7
SAFETY 8
MAINTENANCE 9
BEFORE EACH HEATING SEASON 11
FAN WIRING DIAGRAMS 12
PROBLEM SOLVING 13
WARRANTY REGISTRATION FORM 15
WARRANTY TERMS & CONDITIONS 17
THIS MANUAL CONTAINS IMPORTANT INFORMATION.
PLEASE KEEP IT IN A SAFE PLACE FOR FUTURE REFERENCE.

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INTRODUCTION
In the interests of your safety, most building regulatory Authorities in Australia and
New Zealand require any wood fire installation to comply with Installation Standard
AS/NZS 2918. They may also have local requirements in addition to those in the
Standard. Check with your local Building Authority before commencing
installation, to find if you will require a Permit and whether there are extra
requirements.All our Wood fires have been tested to ensure that they will meet the
appropriate safety Standard requirements if the instructions in this book and additional
instructions supplied with the fire are followed. As the safety and emissions performance
can be affected by altering the appliance, no modifications are allowed without written
permission from the manufacturer.
Wood fire models covered by this manual have been tested to demonstrate compliance
with current general emission requirements in Australia and New Zealand, but some
areas have stricter limits. Only some of the models meet those limits, so check before
purchasing or installing a particular model. In areas covered by stricter emission
regulations:-
(I) If a water-heating device is permitted, it must be factory fitted or be a genuine
accessory retrofitted strictly in accordance with the instructions supplied by us.
(II) Coal must not be used as a fuel unless it is a multi fuel fire.
(III) Wood fuel must have a moisture content of less than 25%.
WE RECOMMEND THAT THE INSTALLATION OF YOUR WOODFIRE BE
CARRIED OUT BY A QUALIFIED SPECIALIST INSTALLER.
WARNING: IF ANY ELECTRICAL WORK IS REQUIRED, IT MUST BE CARRIED OUT BY A
LICENSED ELECTRICIAN.
WARNING: IN SOME REGIONS POWER POINTS ARE NOT PERMISSIBLE WITHIN THE
FLOOR PROTECTOR AREA, PLEASE CHECK WITH YOUR LOCAL AUTHORITY.
WARNING: FOR APPLIANCES WITH WATER HEATING DEVICES: DO NOT CONNECT
TO AN UNVENTED HOT WATER SYSTEM. INSTALL IN ACCORDANCE WITH AS
3500.4.1 OR NZS 4603 AND THE APPROPRIATE REQUIREMENTS OF THE RELEVANT
BUILDING CODE/S.
WARNING: IN NEW ZEALAND, FAN & WATER HEATING DEVICE CAN BE INSTALLED
ONLY FOR RURAL APPLICATION EXCEPT, INSERT MODEL MASPORT LE4000
PROVINCIAL, WHICH IS TESTED WITH FAN & FAN MUST BE INSTALLED BY A
REGISTERED ELECTRICIAN. INSERT MODEL I3000 WET, WHICH IS TESTED WITH
WATER HEATING DEVICE. BOTH THESE MODELS ARE AUTHORIZED BY ECAN.
WARNING: TO AVOID THE RISK OF ELECTRIC SHOCK OR CONTACT WITH MOVING
PARTS, ONLY THE MANUFACTURER, AUTHORIZED SERVICE AGENTS OR
SIMILARLY QUALIFIED PERSONS SHOULD REMOVE THE BOTTOM PANELS
WHICH ALLOW ACCESS TO FANS.
WARNING: THE APPLIANCE AND FLUE SYSTEM MUST BE INSTALLED IN
ACCORDANCE WITH AS/NZS 2918 AND THE APPROPRIATE REQUIREMENTS OF
THE RELEVANT BUILDING CODE OR CODES.
WARNING: APPLIANCES INSTALLED IN ACCORDANCE WITH THIS STANDARD
SHALL COMPLY WITH THE REQUIREMENTS OF AS/NZS 4013 WHERE REQUIRED
BY THE REGULATORY AUTHORITY, I.E. THE APPLIANCE SHALL BE
IDENTIFIABLE BY A COMPLIANCE PLATE WITH THE MARKING ‘TESTED TO
AS/NZS 4013’. ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN
APPROVED IN WRITNG BY THE TESTING AUTHORITY IS CONSIDERED TO BE IN
BREACH OF THE APPROVAL GRANTED FOR COMPLIANCE WITH AS/NZS 4013.
CAUTION: Please ensure that only components approved by Glen Dimplex are used for the
installation, as substitutes may adversely affect performance and might nullify
compliance with the requirements of AS/NZS 2918.
CAUTION: Mixing of appliance or flue system components from different sources or
modifying the dimensional specification of components may result in hazardous
conditions. Where such action is considered, the manufacturer should be consulted in the
first instance.
CAUTION: Cracked/broken components e.g. door glass, makes the installation unsafe.

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OPERATING INSTRUCTIONS — ALL MODELS
BASIC INFORMATION
DOOR HANDLE
Front mounted handles.
To open the door:- Rotate the handle upward anti-clockwise to the 1 o’clock position.
To close the door:- Push the door toward the fire box, using the handle, and turn the
handle clockwise to the 4 or 5 o’clock position.
Side mounted handles.
To open the door:- Pull the lower part of the handle, forward and upward.
To close the door: - Hold the handle up whilst closing the door. Push the handle down
to the vertical position to lock the door.
HEAT OUTPUT CONTROL (AIR SLIDE)
This control has a sliding action. It is clearly marked with a wedge shaped symbol or
letters ‘H’ and ‘L’. Slide the control in the direction of the wide end of the wedge to
increase the heat output and toward the narrow end to decrease it. Shutting a high fire
down rapidly by starving it of air will result in heavy particulates of unburned fuel
which are undesirable emissions. For this reason, turn down heat output control from
Hi to Low position gradually.
Note: - The lever on some models is marked ‘H’ for high fire and ‘L’ for low fire.
EXTENDED BURNING
Our Fires will burn for a long period. To achieve this, level the embers and load the fire
wood lying front to back. (except Atlanta Bay (NZ) model which was emission tested
with fuel loading from side to side) Use large logs and ensure that there are gaps
between the fire wood to allow air to reach all the pieces of wood. Open the air inlet
fully for 15 to 20 minutes. When the fire is burning fiercely, reduce the air intake in
stages to the minimum opening. NEVER LET THE FIRE SMOULDER. Smoldering is
not good for the environment. It will create creosote built up in the fire, flue and will
increase risk of flue fires or flue blockages.
FAN OPERATION
Inbuilt Wood fires SHOULD NOT be operated on maximum heat with very dry
softwood, unless the fan is operating.
On freestanding woodfires, the optional fan MUST only be operated when the heat
output control (air slide) on the fire, is set on ‘HIGH’.Not all models have a fan option.
ESSENTIAL ADVICE
Correct installation, the use of only DRY wood and adherence to the following
instructions will ensure satisfactory performance.
WARNING: MAKE SURE THE MINIMUM HEATER-TO-WALL DISTANCES SHOWN ON
THE SPECIFICATION SHEET, ARE ALWAYS MAINTAINED BETWEEN THE HEATER
AND ANY HEAT SENSITIVE ITEMS. (WALLS, FURNITURE, DRAPES, ETC.)
WARNING: DO NOT STORE FUEL WITHIN THE HEATER INSTALLATION CLEARANCES.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS OR PLACE THESE IN THE
VICINITY OF THIS APPLIANCE WHEN IT IS OPERATING.
WARNING: THIS APPLIANCE MUST NOT BE USED AS AN OPEN FIRE.
WARNING: WHEN FITTED WITH A WATER HEATING BOOSTER, THIS APPLIANCE MUST
NOT BE CONNECTED TO AN UNVENTED HOT WATER SYSTEM. THIS APPLIANCE
MUST BE INSTALLED WITH AN OPEN VENT. THERE MUST BE NO SHUT-OFF OR NON-
RETURN VALVES IN THE PIPING SYSTEM. REFER TO WATER PIPE INSTALLATION
INSTRUCTIONS.

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LIGHTING UP
CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL
TIMES IN ACCORDANCE WITH THESE INSTRUCTIONS
1. Slide the heat output control fully to the hot position.
2. Crumple up several double sheets of newspaper and place them in the centre of the
firebox. Build a pyramid of thin, dry kindling wood on the paper with some heavier
pieces on top. Light the paper at the bottom and leave the door slightly ajar until
the kindling has ‘caught’, then latch the door shut firmly.
3. Gradually build up the fire by adding 2 or 3 small logs at a time whilst ensuring the
heat output control is still in
4. When the kindling is well alight, open the door slowly and add some larger pieces
of wood. When loading fuel, place the pieces of wood in a front-to-back direction to
ensure good air access and the cleanest possible burning. Do not throw fuel
pieces into the firebox as this may damage the top baffle and the insulating boards
or firebricks.
5. Close and latch the door firmly.
6. Move the heat output control away from the maximum position only after the fire is
well established. A new wood fire should not be run at higher than half setting
beyond the first 30 minutes until it has been used for a total of 8 hours. Once fully
‘run in’, we recommend running at full heat for up to one hour after lighting as this
will minimize creosote build-up in the flue. The control can then be set wherever
desired.
7. When reloading your fire make sure the air control is fully opened prior to opening
the door. This will reduce possibility of smoke spillage into the room. Open the
door slowly and reload the fire. Leave the heat output or air slide control on high
for a few minutes before adjusting the control to suit the heat level required.
8. After couple of initial burns, leave 10-15 mm layer of ash at the bottom of the
firebox. In case of cast fireboxes roughly level up to top of the bottom ribs. Ash
acts as an insulator between steel/cast bottom and the fire, which helps in quick
light up and air circulation within firebox.
NOTE: THE SPECIAL HIGH TEMPERATURE PAINT ON THE FIREBOX WILL EMIT
SOME SMOKE AS IT CURES DURING THE FIRST HOUR OR SO OF RUNNING.
THIS IS QUITE NORMAL.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR
REKINDLE THE FIRE.
WARNING: ALWAYS MOVE THE AIR CONTROL TO THE OPEN POSITION (TO THE
RIGHT) BEFORE OPENING THE FIRING DOOR.
CAUTION: THIS APPLIANCE MUST NOT BE OPERATED WITH A CRACKED
GLASS.

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OPERATING HINTS FOR CLEAN BURNING AND BEST EFFICIENCY
FUEL: USE ONLY WOOD THAT HAS BEEN AIR DRIED IN A SHELTERED WELL
VENTILATED STACK, PREFERABLY FOR AT LEAST 12 MONTHS. In all Clean
Air Zones in New Zealand, only wood may be used as fuel, and it must have moisture
content not greater than 25% (measured on a dry weight basis).
•Do not burn driftwood, treated, painted wood or coloured paper as these can
corrode the wood fire and flue.
CAUTION: THE USE OF SOME TYPES OF PRESERVATIVE TREATED WOOD AS
FUEL CAN BE HAZARDOUS.
•Add fuel reasonably often. A large fuel load placed on a dying fire can drop
combustion temperatures undesirably.
•Avoid large smouldering fires. A small intense fire is more efficient.
•Move the heat control to maximum for a minute or so and turn off the air circulating
fan (if fitted) before opening the door on a low burning fire. This will clear away any
fumes in the firebox.
•Always open the door SLOWLY, and close and latch it shut securely again as soon
as possible after re-loading.
•When loading fuel, place the pieces of wood in a
front-to-back direction to ensure good air access
and the cleanest possible burning. This will give
you the overall emission and room heating efficiency
that the fire was designed and tested to achieve.
(except Atlanta Bay (NZ) model which was emission
tested with fuel loading from side to side)
•Load fuel carefully to avoid damage to the insulating
boards, firebricks or top baffle.
•If smoke wafts into the room from a fully established fire while the door is open, first
check that make-up air can flow freely into the room to replace the air passing up
the flue. Make-up air is the replacement air used by fire for combustion which needs
to come into the room from external sources (See box below).
•Then check that the flue is not obstructed in any way, particularly by the rain cap
being too close to the end of the flue. (See the flue cleaning requirements in the
Maintenance section, page 9). If these checks do not uncover the fault, add an extra
length of flue (bracing it, if necessary) to counteract the down draught effects caused
by roof shape, nearby buildings, hills or trees.
•Switch off the circulating fan (if fitted) when the fire is burning at low heat outputs.
This does not apply to LE4000 Provincial insert as it is permanently connected to
main power supply
•After a season or two, adjust the door to eliminate any minor leakage. (See
MAINTENANCE – Adjusting the Door Latch section on page 8).
REMEMBER, FOR THE FIRE TO DRAW PROPERLY, AIR MUST BE ABLE TO ENTER THE ROOM
WHERE YOUR WOODFIRE IS INSTALLED. YOU MAY HAVE TO LEAVE A DOOR SLIGHTLY OPEN
AND PERHAPS A WINDOW ELSEWHERE IN THE HOUSE IF YOUR HOME IS OF MODERN
AIRTIGHT CONSTRUCTION. THIS IS PARTICULARLY IMPORTANT IF AN AIR EXTRAC TION FAN
IS OPER ATING S O MEWH ERE IN TH E HOUS E . LEAVING THE ROOM DOOR OPEN WILL
HELP SPREAD WARMTH THROUGH THE REST OF YOUR HOME.

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SAFETY
•Always keep children well away from the wood fire when it is alight.
•Supervise young children to ensure they do not play with the appliance.
•This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
•If the supply cord is damaged, it must be replaced by the manufacturer, its service
agent or a suitably qualified person in order to avoid electrical hazard.
•Ensure that the electrical plug is accessible after installation. The heater must not be
located immediately below an electrical socket.
•Do not put furniture, clothing, firewood, or other combustibles near the wood fire.
•Do not leave the fire unattended with the glass door open or in case of multi-fuel
fires, an ash pit door as it will result in over firing / over heating and subsequent
damage to the fire box.
•Fires can be caused accidentally, by wrapping seemingly cold ashes in paper. It is
much safer to place ashes outside in a metal container with a close fitting lid.
•If a fire is burning up inside the flue, slide the heat output control to the low heat
position (to the left) and call the Fire Service.
DO NOT OPEN THE WOODFIRE DOOR IN THIS SITUATION.
•If you have had a flue fire, inspect your flue for damage before lighting another fire.
•Do not modify your wood fire in any way without obtaining written permission
from the Manufacturer.
CAUTION: IF THE GLASS IS CRACKED OR BROKEN, THIS APPLIANCE MUST NOT BE
USED. THE GLASS SHOULD BE REPLACED ONLY WITH A GENUINE CERAMIC
GLASS REPLACEMENT PART, AVAILABLE FROM YOUR GLEN DIMPLEX DEALER.

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MAINTENANCE
ASH REMOVAL
This should be necessary only very occasionally. Simply shovel out any excess, always
leaving a bed of ash to the tops of the ribs on the bottom of the firebox. Place the removed
ashes in a noncombustible container with a tightly fitting lid, and move the container
outdoors immediately to a place clear of combustible materials.
CLEANING THE GLASS
A good hot fire will burn away any deposits left from a long slow burn. A dampened
newspaper with ash or a non-caustic oven cleaner can be used to clean the glass.
CLEANING THE CABINET OR FASCIA
A soft rag dampened with water is sufficient to clean and maintain the finish of the panels.
Household detergent may damage painted panels or give bad odors while running the fire.
ADJUSTING THE DOOR LATCH
If the handle is front mounted, the latch can be adjusted to overcome settling of the door
gasket by transferring a washer to the outside of the door catch spindle.
If the handle is side mounted, the latch is adjusted by rotating the door catch peg. First
undo the lock-nut on the inside of the peg, and then rotate the peg to the position where
the cam portion gives the right locking pressure. Hold the peg in this position, re-tighten
the lock nut. The hinge on all models can also be adjusted inward if necessary. Move it
in about a millimetre at top and bottom to maintain an even gasket pressure. Serious
leakage will require a new door seal.
HEAT OUTPUT CONTROL (AIR SLIDE)
If the air slide does not move freely, apply a small amount of heat resistant air slide
lubricant, available from Glen Dimplex.
CLEANING INSIDE
If you wish to clean the flue or clear away creosote debris, the internal components can be
removed easily (See below). We recommend that you check the condition of all internal
components at least once a season to make sure they are still serviceable.
SECONDARY AIR TUBE REMOVAL
Tubes are fitted either with removable pin on right hand side or with an “R” clip on left hand
side of the firebox. (Refer diagrams on next page)
Removable pin type - The tube will have either one or two removable angle pins to prevent it
from moving endways and falling out. If there is one removable pin, one end of the tube will
have a welded-on locating pin. To remove the tube, simply withdraw the angle pin(s) from
the tube, move the tube sideways until one end can be swung down from its locating hole
in the firebox side casting and then move it sideways in the other direction to disengage it
completely from the firebox.
When re-fitting the tube, ensure that the small air holes will discharge generally toward
the lower front of the firebox, rotating the tube until the welded-on locating pin (or the angle

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pin) will engage in the slot in the cast iron firebox side casting to maintain the correct
angular position of the tube. Replace the angle pin at the other end of the tube.
Removable “R” Clip type - The air tube is secured to the left hand side of the fire box with
a “R” Clip. Remove the “R” Clip and move the tube to the right, remove the tube from the
left hand side of the fire box first.
FIREBOX TOP BAFFLE.
The special top baffle material operates at very high temperature to ensure clean burning.
Take care not to knock and damage it. For flue cleaning or baffle replacement the
secondary air tube must first be removed as described above. When replacing the baffle,
ensure that it is sitting on top of the supporting shelf at each end and that it is pushed right
to the back until the front corners drop behind the small retainer ribs on the shelves. Re-fit
the secondary air tube in place.
Note: Some fires are equipped with steel baffles.
Warning: Ensure that secondary air tubes and baffle are correctly repositioned and
secured with the correct fasteners prior to relighting the appliance. If you are unsure,
consult the manufacturer or authorized service agent.
FIREBOX LINERS
While the insulating boards or firebricks are durable, they will eventually require
replacement. A cracked liner does not require replacing unless it will no longer stay in
position in the firebox.
All Masport models have either fire-bricks or insulating board to line the firebox. (Some
models have insulating boards already fixed in position at the factory). In some models, two
of the bricks or boards fit across the back of the firebox wall, and the others fit against
the side walls. No force should be required to fit them, and they can be removed, if desired,
for flue cleaning. However, they MUST be in place, and in good condition, before lighting
the fire. Each brick or board is fitted in the same way. Angle it into position, with its top
corner behind the upper retaining lug, and then swing it until it is parallel to the wall with
its bottom corner behind the lower retaining lug. Lower the brick or board into position. In
some models there are two boards at the rear and at each side. In that case, fit the metal
retaining channel over the top edges of these pairs of bricks or boards to hold them in
line. The wider leg of the channel goes next to the fire box wall.
Some models will have brick and baffle layout diagram on a separate sheet.

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FAN MAINTENANCE
Only the manufacturer, its service agent or a similarly qualified person should
remove the ash shelf of the LE4000 Provincial, LE5000 Provincial, LE7000
Provincial, or bottom fascia panel of the I9000 and I5000 to carry out fan
installation, servicing and maintenance. The fan should need little attention other than
occasionally (perhaps once a year) removing it to clean dust and lint from the impeller.
First unplug the mains lead from the power point. Fans on in-built fires can be accessed by
lifting off the ash shelf or by removing the bottom panel of the fascia. Fans on free-
standing fires are reached by removing the rear of the pedestal. On free-standing models
with internally switched fans, first gently ease off the speed control knob, taking care to
pull it off squarely. Remove the four screws (two on the Grandview) which hold the fan
box in position.
If the fan on the free-stander is internally switched, move it slightly away from the switch
end and withdraw it completely. Some fans simply stand on rubber bushes fitted over
fixed posts. These simply lift away vertically from the post (remove any shipping nuts first,
but do not replace them). Clean the impeller blades carefully by blowing or vacuuming, and
reassemble in the reverse order.
If the supply cord is damaged, it must be replaced by the manufacturer, its service
agent or similarly qualified persons in order to avoid a hazard.
CLEANING THE FLUE
This may be needed about once a year (Check your House Fire Insurance) or more
frequently under adverse conditions. Signs of creosote and soot build-up are inadequate
draught, smoking when the door is opened and a dull thud when the outside of the flue is
tapped. A blocked flue can be cleaned only by sweeping. DO NOT USE CHEMICAL
CHIMNEY CLEANERS.
FLUE INSPECTION
Check regularly that the flue is sound, particularly the metal base of enameled flues.
BEFORE EACH HEATING SEASON
To ensure continued safety, check the condition of the following items; the flue system
(particularly the flue sections nearest the firebox), the firebox top baffle, the air tube, the
firebox liners (bricks and boards) and the door gasket. Replace parts only with genuine
GLEN DIMPLEX spares.
TESTING YOUR WOOD
When the wood fire is thoroughly warmed, place one piece of split wood, about 120mm (6
inches) diameter, parallel to the door on the bed of embers.
Keep the air control fully open and close the door. If ignition of the piece of wood is

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accomplished within 90 seconds from the time it was placed in the fire, the wood is
correctly dried. If ignition takes longer, the wood is damp.
If the wood hisses and water or vapour escapes from the ends of the wood, the wood is
too wet. Do not use this wood in your fire. Large amounts of creosote could be deposited
in your flue system, creating potential conditions for a flue fire.
FAN WIRING DIAGRAMS

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PROBLEM SOLVING
Problem Reason for Problem Solution
Dark, dirty film on
door glass
Burning wet or green firewood OR Extended
burn time on low setting OR Leaking door
seal.
Ensure only dry seasoned wood is
used.
Burn heater on high to burn off worst of
dirty film.
Check door and glass seals and adjust
door tightness. Your Masport Dealer
can help with this.
To remove dirty film try following:
1. Burn on high for 30 minutes.
2. Try to clean glass with damp news
paper and ash when fire has
completely cooled down
3. Try using non-caustic oven cleaner
4. Tougher stains may need very
careful scrapping with a razor
blade.
Caution: Do not scrub using steel
products, as it can leave scratch marks
on the glass.
Creosote Build-up
Creosote is a tar-like substance that builds-
up when the organic compounds in smoke
condense onto cooler surfaces. Creosote
can build up over time and restrict the airflow
of the flue and impair the performance of the
wood heater.
The most effective way to control the
creosote formation is to burn the
woodstove on high regularly and never
allow a fire to smoulder.
Occasional puffs of
smoke entering the
room while fuel
loading
There could be not enough flue draft due to
insufficient flue height in relation to your
roofline, trees or other high obstacles near
your home, which can cause a down draft.
If the wood fire is refuelled and left on a low
setting allowing it to smoulder, the firebox
will fill with smoke and combustible gasses.
The fuel will eventually ignite and when it
does so, the build up of gasses will cause a
pressurisation forcing smoke into the room.
This is usually a problem when the
wind is coming from one particular
direction and requires an experienced
installer to remedy, by either extending
your flue height or fitting an anti down
draft flue cowl.
Ensure that after refuelling heat output
control is on HI before setting it to
LOW. This raises the temperature
inside the firebox that will create high
flue draft.

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Problem Reason for Problem Solution
Poor performance
of the fire or
Smoke entering
into room due to
extreme negative
pressure in the
house
This is when the air circulates down from
the chimney towards the interior of the
house which is at negative pressure.
Energy efficiency practices and new
building code rules are making our
houses more and more airtight. This
makes the house’s energy efficient but
also makes them more sensitive to
negative pressure when air is exhausted
from the house. This can be because of
large extraction fans which cause
extreme negative pressure in the house
when they are operating.
This negative pressure works against
flue system draft. In severe cases the
negative pressure in the house
overcomes the flue system draft and the
appliance begins to spill smoke,
especially when a fire is started or when
it dies down to coals. Also it can starve
fire from air needed resulting in poor
performance.
To prevent this extreme negative
pressure open a window
approximately 6mm to allow
combustion air enter into the room.
Over firing of the
fire
or
Glowing red hot
any part of fire at
any time
This is opposite of negative pressure
effect.
Some modern heat pumps or heat
recovery or ventilation systems can
positively pressurize the house causing
over firing.
1. Try turning down heat output
control on the fire.
2. Try opening window to achieve
pressure balance of the house.
3. If the problem persists, contact
Masport dealer or installer to
diagnose the problem further.

15
GLEN DIMPLEX WARRANTY REGISTRATION
WOOD & MULTI-FUEL FIRES (RADIANT & CONVECTION)
Thank you for purchasing a Masport Fire. We ask you to complete the following information and
return to the Glen Dimplex Warranty Registration Department on following address:
New Zealand:P O Box 58473, Botany, Manukau 2163, Auckland
Australia: Unit 1, 21Lionel Road, Mount Waverley, Victoria 3149
Mr / Mrs / Miss / Ms Name: _______________________________________________
Address: ________________________________________________________________
_________________________ Post Code: ___________________________
Telephone: _________________________ Fax: ________________________________
Email ________________________________________________________________
Model: _________________________ Serial Number: ________________________
Retailer: _________________________ Purchase Date: ________________________
Price: ________________________________________________________________
Installed By: _________________________ Date Installed: _________________________
We at Glen Dimplex strive to provide you with quality products and have continuous product
development program. To help achieve our objectives to our mutual benefit we would welcome
your feedback on the following questionnaire.
Question Please tick appropriate remark
1. General presentation of Product □Excellent □Good □Ok □Needs to Improve
2. Styling and Looks □Excellent □Good □Ok □Needs to Improve
3. Packaging □Excellent □Good □Ok □Needs to Improve
4. Is documentation easy to follow
and informative?
□Excellent □Good □Ok □Needs to Improve
5. Fixtures & Fittings (Loose parts) □In order □Items missing □Needs to Improve
6. Do you currently own Masport or
Dimplex product?
□Yes □No Which? -
7. Why did you decide on Masport?
(tick one or more options)
□Knew this brand □Suggested by Friend
□Dealer Recommended □Better Price
□Performance □Features
8. Other Comments
Privacy Act Notice: the owner named on the Warranty Registration consents and agrees that Glen Dimplex may retain and use
the information in this warranty card, including details about the owner for marketing and development purposes. The owner
also agrees that Glen Dimplex may also share purposes with [intended recipients of such information]. In accordance with the
New Zealand Privacy Act 1993 and the Australian Privacy Act 1988, the owner shall have the right to request the correction of,
as well as inspect, all personal information held by Glen Dimplex on that owner.
------------------------------------------------------------------------------------------------------------------------------
Please cut and mail this completed form within 30 days of installation to your
Glen Dimplex Warranty Registration Department at the above address
Cut Here Cut Here CtH
Cut Here Cut Here Cut Here

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WARRANTY FOR MASPORT
WOOD & MULTI-FUEL FIRES (Radiant & Convection)
This warranty is provided in New Zealand by Glen Dimplex Australasia Ltd and in
Australia by Glen Dimplex Australia Pty Ltd. (together referred as “Glen Dimplex”)
This warranty is provided to the first domestic purchaser of a Masport wood or multi-fuel fire
(radiant or convection). It applies from the date of purchase from or through an authorized
Masport Fire Distributor in relation to each product or component for the period below.
During the warranty period, Glen Dimplex will repair or replace (at its option) any Masport
Wood Fire which is found to be defective in materials or workmanship. Repairs will be carried
out by an approved Masport Heating Service Agent.
What is covered under this warranty?
•Repair or replacement of parts
•Labour costs relating to the Wood or Multi-fuel Fire
•Reasonable transport or travel costs.
Consumers may have additional rights under the Consumer Guarantees Act 1993 (New
Zealand) or the Australian Trade Practices Act 1974 including the Australian Consumer
Law.
Conditions
This warranty does not apply and will be void where:
•The Wood or Multi-fuel Fire is not installed in accordance with AS/NZS2918/:2001 or
any building code or consent;
•The Wood or Multi-fuel Fire is not installed by a qualified specialist installer;
•Any electrical work has not been carried out by a Registered Electrician;
•The Wood or Multi-fuel Fire has been moved and reinstalled, or has been modified in a
manner that is not consistent with the Installation Guide or the Owner's Manual;
•The Wood or Multi-fuel Fire has not been installed or operated according to the
Installation Guide and the Owner’s Manual;
•The Wood or Multi-fuel Fire is acquired for business use in any way.
TYPE OF PART
PARTS LABOUR
WOOD FIRE FIRE BOX, CAST IRON 10 5
WOOD FIRE FIRE BOX, STEEL 10 5
MULTI FUEL FIRE BOX, CAST IRON 5 2.5
MULTI FUEL FIRE BOX, STEEL 5 2.5
DOOR GLASS & SEAL 1 1
FIREBRICKS / BOARDS & RETAINERS 1 1
SECONDARY AIR TUBES 1 1
BAFFLE COMPONENTS 1 1
W A TER B OOS TER 1 1
GLEN DIMPLEX FLUE SYSTEMS 1 1
FANS & ELECTRICAL COMPONENTS 1 1
WARRANTY (In Years)

18
What is not covered?
•Wear and tear, including wear and tear through normal use on Multi-fuel fire grates and
cast iron fire box liners.
•Labour costs relating exclusively to components not manufactured by Glen Dimplex.
•Damage caused by incorrect use or the burning of treated or painted wood, driftwood or
other fuels which are not recommended;
•Travel costs for a distance greater than 50 km from the nearest approved Masport
Heating Service Agent. (The location of the Wood Fire must be advised to Glen
Dimplex or its sales agents at the time of purchase or using warranty registration form)
•Defects, malfunctions or failures caused by incorrect installation, poor installation,
normal wear and tear, misuse, neglect, accidental damage or failure to follow operating
instructions in the Owner's Manual (including fuel selection, product operation and
maintenance instructions), repairs or modifications by persons not authorised by Glen
Dimplex, use of parts not supplied by Glen Dimplex, or damage or other events which
have occurred since the product left the control of Glen Dimplex.
•Direct, indirect or consequential losses or special damages of any kind (including costs
of collection and delivery) other than repair or replacement of products or components
under this warranty, where any goods are acquired or used for the purposes of a
business;
How to obtain warranty service?
•Completed Warranty registration form (previous page) needs to be mailed within 30
days of installation to your Glen Dimplex Warranty Registration Department.
•Warranty Claims must be made at place of purchase.
•Reasonable proof of purchase date is required to make a warranty claim. You should
keep your purchase receipt.
•Warranty repair will be completed according to normal work practices of the service
agent.
•Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the
claim can be established by them.
Manufactured in New Zealand by: Distributed in Australia by:
GLEN DIMPLEX AUSTRALASIA LTD GLEN DIMPLEX AUSTALIA PTY LTD
P.O.Box 58473, Botany, Unit 1/21, Lionel Road, Mount Waverley,
Manukau 2163 Victoria, 3149
Phone: [phone] Phone: [phone]
Fax : [phone] Fax : [phone]
Email : [email protected] Email : [email protected]
Web : www.glendimplex.co.nz Web : www.glendimplex.com.au