Maxtor OneTouch II User manual

Maxtor OneTouch™II
Small Business Edition
User’s Guide
SERVER BACKUP
P/N: 20280700

Contents
1 Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Drive Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Maxtor Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Installing Your Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 Installing the Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4 Using Your Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting and Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Maxtor OneTouch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Open File Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding Rubber Feet to Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5 Restoring Your Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6 Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

1
Introduction 1
Introduction
Thank you for selecting a Maxtor product.
Designed for the small business, your new Maxtor OneTouch
TM
II
Small Business Edition installs easily and includes a simple wizard
interface for setting up automated backup schedules, drive man-
agement, security and backup settings, and file restoration.
This user’s guide will help you setup your Maxtor OneTouch II
Small Business Edition and includes comprehensive steps for
performing successful network backups.
The Maxtor OneTouch II Small Business Edition features:
• EMC/Dantz™ Retrospect
®
Express HD Server software
• Easy installation, setup wizard, and restore wizard
• Maxtor DriveLock™ security feature password-protects the
contents of the drive in case of loss or unauthorized use
• Simple user interface for drive management, security and
backup settings, and file restoration
Included in this Kit
The Maxtor OneTouch II Small Business Edition comes complete
with the components shown in Figure 1. Familiarize yourself with
each of these items prior to installation.
Figure 1.
Included in this Kit
1
Vertical Stand
Install CD
Rubber Feet
Maxtor OneTouch II
Small Business Edition Drive
USB Cable
User’s Guide
(Included on Install CD)
Quick Start
Guide
Power Adapter
Installation Software
Maxtor OneTouch™IISmall Business Edition

1
2
Drive Components
Before installing your new drive, review the features shown
in Figure 2.
Figure 2. Drive Features
System Requirements
Server
(minimum server requirements)
• Pentium III, 500 MHz equivalent processor or higher
(does not support Intel A64 family)
• Windows Server (Server 2000, Advanced Server 2000,
and Server 2003 Standard Edition)
• Windows Small Business Server (2000 and 2003)
• 32 bit OS versions only
• 256MB RAM or more as required by operating system
•Available USB 2.0 or USB 1.1 port
• CD-ROM drive
• Internet connection (for software updates)
• Remote e-mail notification: SMTP mail server access
Client
(remote status support only)
• Pentium III, 500 MHz equivalent processor or higher
• Windows XP Professional and Windows 2000 Professional
• 128MB RAM or more as required by operating system
• Network connection to server (must be connected to the
same subnet)
• CD-ROM drive
• Internet connection (for software updates)
• Remote e-mail notification: SMTP mail server access
USB PortStatus Light
(Flashing Blue
Lights)
Maxtor
OneTouch
Button
Security
Locking Slot
Power
Connector Power
Switch
Front Back

1
Introduction 3
Handling Precautions
Handle your drive with care! Follow the precautions listed here or
you could damage your drive and void your warranty. Review the
Maxtor Limited Warranty Card, included in the box, for more
information.
The following precautions can prevent loss of data:
• Do not bump, jar, drop the drive or move while in operation.
• Do not stack drives.
• Do not set the drive on its side without using the vertical
stand as it could fall over and cause damage.
• Do not remove any cables or power cords without properly
disconnecting the drive through the operating system.
• Do not set any liquids or drinks on the drive. Liquids will
damage the internal electronics.
• Do not attempt to open the drive’s case. This will void
your warranty.
About this Guide
The following symbols and conventions are used in this guide:
Bold
Used for menu, command, and keyboard
selections you make and screens you will see.
Italics
Used for emphasis and to identify new terms,
which may also be defined in the Glossary.
Helpful information about a particular topic.
Important information to prevent problems and
ensure that you are successful in using the drive.

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4
Maxtor Product Support
Maxtor Corporation provides a comprehensive product support
section on its web site, including the latest software drivers,
product specifications, user’s guides, a complete troubleshooting
section, and the Maxtor Knowledge Base – for answers to the
most frequently asked questions.
Maxtor USA Support
Visit www.maxtorkb.com for the following information:
• Search the Hard Drive Knowledge Base
We store all resolved problems and FAQ’s in our knowledge
base. Search by product, category, keywords, or phrases.
• My Stuff
Login to modify or view your FAQ update
notifications or update your personal profile.
• Most Popular Help Topics
Top five most frequently asked questions.
• Software Download
Download installation and diagnostic programs
for your hard drive or External Storage device.
Maxtor Worldwide Support
Visit www.maxtor.com and click worldwide support or
contact us for product support outside of the USA.

2
Installing Your Drive 5
Installing Your Drive
In this chapter you will install your Maxtor OneTouch II Small
Business Edition drive, the EMC
®
Dantz
®
Retrospect
®
Express
Express HD Server backup software, and activate the Maxtor
OneTouch button for simple backups of your valuable data anytime
you need them. To ensure a successful installation, follow the
steps outlined below.
Please do not connect the drive to your computer until
after you have installed the software.
Follow these steps to install your drive
Step 1.
Install the software.
Step 2.
Connect the drive to your computer.
Software Installation Options
There are two options for the software installation:
• Full Installation (Recommended)
Installs the Maxtor software drivers necessary for the Maxtor
OneTouch
II Small Business Edition to operate, the OneTouch
Utility program, and the EMC Dantz Retrospect Express HD
Server backup software.
• Install Drivers
Installs ONLY the Maxtor drivers and the OneTouch Utility.
Step 1. Install the Server Software
You must have Administrative Privileges to install and use
the software.
To determine if you have these rights:
•Click the Windows Start button and choose Control Panel .
•Double click the User Accounts icon.
•If your account Logon is displayed at the bottom of this
window with the description: Computer Administrator ,
you have the correct administrative privileges to install and
run this software. If your system shows another type of
account status, contact your IT/Systems Administrator for
further assistance.
1.
Turn on your computer.
2.
Insert the Maxtor Installation CD into your CD-ROM drive. After
a few seconds, the Maxtor Select Language screen will open.
If, for some reason, the Maxtor screen does not appear:
• Click the Windows Start button and then click Run .
• Click Browse and find the drive named Install CD
• Open Install CD , open Launch and click OK .
2

2
6
The Select Language screen will appear.
3.
Select your language .
The Main Menu will appear next.
4.
Select Install Software .
The Install Software screen will appear.
5.
Select Server Software .
It may take a few seconds for the next screen to appear.
If a message appears asking you to restart, follow the
on-screen directions to restart your computer. (Please do
not eject the Installer CD.)
Once your computer restarts, you will see the next screen.
The InstallShield welcome screen will open.
6.
Click Next .
The License Agreement screen will appear .
7.
After reading the License Agreement, click Yes .
The Customer Information screen will appear.
8.
Enter your User Name and Company Name .
If there are multiple users that log in to your computer, you can
choose whether you want them to be able to use your Maxtor
OneTouch II Small Business Edition drive. The all users option
is recommended.
Make your choice and click Next.
The Choose Destination Location screen will appear.
In the Destination Folder section of the screen, you can see
where the Maxtor software will be installed. If you wish to
change this, click Browse and choose a new location.
9.
When you are ready, click Next.
The Select Program Folder screen will appear.
You can see the name of the Maxtor program folder and where
it will appear in the Windows Start menu. You can make
changes to these settings, if you need to.
10.
When you are ready, click Next.
The Setup Status window will appear briefly , then the
InstallShield Wizard Complete window will appear.
11.
Click Finish .
The Retrospect Express HD Server Installshield Wizard will
appear automatically.
You may see a message asking you to Please Reboot your
computer. If so, select: ‘Yes, I want to restart my computer
now’ and click OK .

2
Installing Your Drive 7
If you have chosen not to install Retrospect, eject the Install
CD and go directly to “Step 2. Connect the Drive” on
page 8.
If you have chosen to install Retrospect, please do not
eject the Install CD and go to the next step.
12.
Click Next.
You may see a message that the Microsoft.NET software
will be installed on your computer. If so, follow the onscreen
instructions to complete the installation.
The Retrospect Express HD Server welcome screen will appear.
13.
Click Next.
The License Agreement screen will appear.
14.
After reading the agreement, select “I accept...” and click Next.
The Customer Information screen will appear.
15.
Enter your User Name and Organization .
Make your choice and click Next.
16.
Fill in your information and click Next.
The Setup Type screen will appear.
17.
Choose the Recommended option to install all of the
Retrospect Software (recommended). If you choose the
Custom option, you will choose individual components and
specify an install location before the installation begins.
If you do not install Retrospect Express HD Server, you will
not be able to use it with the OneTouch backup feature
described later in this guide.
Make your choice and click Next.
The Ready to Install screen appears.
18.
If you’re ready to install the Retrospect software, click Install .
After the software is installed on your computer, the message
“ InstallShield Wizard Completed ” will appear.
19.
Click the Finish button.
If a message appears asking you to restart, follow the
on-screen directions to restart your computer.
The Welcome to Maxtor OneTouch Setup screen will appear and
a Maxtor OneTouch shortcut icon will appear on your desktop.
20. Please remove the Maxtor Install CD from your computer.
21.
Proceed to the next section: Connect the Drive.

2
8
Step 2. Connect the Drive
The Maxtor OneTouch II Small Business Edition drive connects to
your computer using a USB interface. Make sure you know where
the USB interface is located on your computer.
Please Install the software BEFORE you connect
the drive .
Connecting the Power
1.
Plug the round female connector from the power adapter into
the drive’s power connector.
2.
Plug the two-pin female connector on the power cord
into the power adapter.
Figure 3.
Connecting the Power
3.
Plug the standard electrical plug from the power adapter into
your power source.
4.
Turn on the Maxtor OneTouch II Small Business Edition drive
using the power switch on the back of the drive. The two blue
lights on the front should illuminate.
Connecting the USB Cable
To connect the USB cable
1.
Plug the flat end of the USB cable into any available USB port
on your computer. This USB logo
™
may help you
identify a USB port.
2.
Plug the square end of the USB cable into the USB connection
on the drive.
Figure 4. Connecting a USB Port
It may take up to 2 minutes for your computer to recognize
the drive, after connecting it to your computer.
A ‘Found New Hardware’ message will appear briefly at the
bottom of the screen once your drive is recognized by your
computer.
3. If the Welcome to Maxtor OneTouch Setup screen is still
visible, click Cancel to close it .
USB Port
USB Port

2
Installing Your Drive 9
Your new drive will appear in the same way as your other
drives, with a letter assigned to it by the operating system. The
assigned letter will vary depending upon the number of other
drives connected to your computer. Make a mental note of this
drive letter.
If you installed Retrospect Express HD Server, go to the
next step.
If you did not install Retrospect Express HD Server, the
installation is complete and your Maxtor OneTouch II Small
Business Edition drive is ready to use. See “Using Your Drive”
on page 20, for information about using your drive for common
applications.
4.
Push the button on the front of your drive.
The Retrospect registration screen will appear.
5.
To register immediately, enter your information in the
registration form provided and click Register.
If you do not wish to register at this time, click Register Later.
If you have already registered, click Already Registered.
In order to register, you must be connected to the internet.
By registering
1
, you will have the option of receiving
product updates, special offers, and important information
about other data storage solutions from Maxtor.
Once you’ve made your selection, the Retrospect welcome
screen will appear.
This screen displays the automatic backup settings for your
computer. Retrospect Express will back up all the files on your
computer to your Maxtor OneTouch II Small Business Edition
drive, every day at 10 PM.
6.
If you would like to start your first backup immediately, click
Back up now .
1. Your registration information is collected and maintained according
to the EMC Dantz and Maxtor privacy policies located on their
respective web sites.
In order to register, you must be connected to the Internet.

2
10
To close Retrospect Express HD Server, click the ‘ X ’ located at
the upper right corner of the window.
You can back up manually, at any time, by pressing the button
on the front of your drive.
Your hardware and software installation is now complete. See
“Using Your Drive” on page 20, for information about using your
drive and using Retrospect Express HD Server.

3
Installing the Client Software 11
Installing the Client Software
The Maxtor OneTouch II Small Business Edition provides you the
flexibility to launch and monitor your server backup from any client
computer. To ensure a successful installation, follow the steps
outlined here.
OneTouch II Small Business Edition Client Installation
Perform the following steps to successfully install and use the
Maxtor OneTouch II Small Business Edition Client software.
1.
Insert the Maxtor OneTouch II Small Business Edition
Installation CD into the client’s CD-ROM drive.
If your system does not auto play the CD:
a.
Access My Computer or Windows Explorer .
b.
Right-click on the Install CD icon and select Explore
from the drop down menu.
c.
Double-click on the Launch.exe icon.
2.
The Select Language screen will appear.
Choose the language you wish to use during
the installation process.
3

3
12
3.
From the Main Menu, click on Install Software .
4.
Once you are at the Install Software screen, select
Client Software to begin the OneTouch II Small
Business Edition Client installation.
5.
The OneTouch II Small Business Edition Client Setup
prepares to install the software.

3
Installing the Client Software 13
6.
At the Welcome screen, click Next> .
7.
Review the License Agreement
and click Yes to accept.
8.
At the Customer Information screen, enter a
user name and company name (if applicable).
Choose the application installation option:
- Anyone who uses this computer
or
- Only for me
and click Next> .
9.
At the Choose Destination Location screen,
click Next> to accept the default destination folder
or Browse to select another installation location.
10.
The Setup Status screen will appear. The OneTouch II
Small Business Edition Client software is now installing
to your system.

3
14
11.
When the OneTouch II Small Business Edition Client
software completes the installation, click Finish .
If prompted, restart your computer.
After you exit from the InstallShield Wizard screen
above, click on Exit in the Install Software screen.
Using the Maxtor OneTouch II
Small Business Edition Client Software
When installed/active, the OneTouch II Small Business Edition
Client will appear as an icon in your Windows System Tray.
Click on the OneTouch II Small Business Edition Client icon
to open the program.
The Maxtor OneTouch II Small Business Edition Client offers
several options to launch and monitor your server backup.
Server Discovery locates all servers with the Retrospect Express
HD Server application installed on them.
Launch Backup begins the backup on your servers.
Backup Status provides an update on the current condition of your
server backup.
E-mail Notification Settings provides you with the option to
receive server backup update messages.

3
Installing the Client Software 15
Options - Server Discovery
This option allows you to identify (Discover) networked servers
that have Maxtor OneTouch II Small Business Edition Server
Software installed. Select Find Server(s) to activate this option.
At this point, the Maxtor Small Business Edition Client will search
your network for servers running with Maxtor OneTouch II Small
Business Edition drives connected to them.
If the Maxtor Small Business Edition Client does not discover any
attached servers, click Re-Scan .
Note: Software firewalls may restrict the use of the Maxtor Small
Business Edition Client Server Discovery option. The Maxtor Small
Business Edition Client software uses UDP Ports 4301 and 4302 to
communicate with servers on the network.
You must configure your server to accept incoming and outgoing
requests so it will allow exceptions of UDP Port 4301 and 4302
and/or the Maxtor Small Business Edition Client application. Once
discovered, all available servers will be displayed.
Click Exit to close the window.
Options - Launch Backup
Also known as the Virtual OneTouch Button.
This option allows you to remotely launch an
immediate backup of your server via the client.
Select Launch Backup to activate this option.

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16
If only one server is found, you will be prompted to launch
the backup. If more than one server is found, then you will be
presented with a list of up to five servers. Select the check box
associated to the server you want to launch a backup from and
click Launch .
Upon Launch, you will see a message indicating that the backup
launched successfully.
FYI: Once the Maxtor Small Business Edition Client launches the
backup, the following window will display on the server alerting you
that Retrospect Express HD Server will start the backup process
in 20 seconds.
Options - Backup Status
This option allows you to remotely check the status of the current
(or last) Retrospect Express HD Server backup.
Select Backup Status to activate this option.

3
Installing the Client Software 17
This example shows that a backup is still
in progress on the server.
This example shows that a backup completed
successfully on the server.
Options - E-mail Notification Settings
This option allows you to send an e-mail message
from the server that notifies you of the backup status.
Select Email Notification Settings to activate this option.
At the Email notification settings screen, select Enable .

3
18
Enter your e-mail address and the SMTP Server and click OK .
If authentication is required, check the My Server
Requires Authentication box.
Enter your User Name and Password .
After you enter your e-mail address and SMTP server information,
you can click on the Test button to receive an e-mail message
confirming that the notification feature is working successfully.
At this point, you will be sent an e-mail message to the
aforementioned address each time there is a new backup
status associated with the Maxtor OneTouch II Small Business
Edition connected to your server.
If you want to be notified only when problems occur, check
the Email Me Only When Backups Fail box. Click OK when
all options are entered.
Options - Exit
This option allows you to close the Maxtor Small Business
Edition Client software and removes the icon from the
Windows System Tray.
Select Exit to close the program.
Click Yes to close the program.