MBTelehealth SX80 with Touchpad 10 User manual

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MBTelehealth - SX80 with Touchpad10 User Guide
SX80 with Touchpad 10
User Guide

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MBTelehealth - SX80 with Touchpad10 User Guide
Table of Contents
OVERVIEW ......................................................3
BASIC NAVIGATION ...............................................4
GENERAL USE ...................................................5
Setup ......................................................................5
Camera Controls .............................................................6
Microphone..................................................................8
Volume .....................................................................9
Site to Site Calls ..............................................................9
Connecting to an MBT Site............................................................ 9
Connecting to a site outside the MBT Network ............................................ 10
Far End Control: Site to Site .......................................................... 10
Sharing Presentation: Site to Site ...................................................... 11
Screen Layout: Presentation - Site to Site ............................................... 11
Recent Calls and Favourites ....................................................12
Multi-Site Event Calls (MCU) ....................................................13
Connecting to a Multi Site (MCU) Call ................................................... 13
Screen Layout/Far End: No Presentation - Multi-Site ....................................... 14
Sharing Presentation: Multi Site ....................................................... 14
Screen Layout: Presentation - Multi Site ................................................ 15
Receiving and Ending Video Calls ................................................16
DUAL VIDEO ENABLED EQUIPMENT..................................17
TROUBLESHOOTING ..............................................18
ADDITIONAL TRAINING INFORMATION ................................19
VIDEOCONFERENCING ETIQUETTE ..................................19

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MBTelehealth - SX80 with Touchpad10 User Guide
This user guide will provide you with an overview and the knowledge to setup and use the SX80
videoconference solution and the Touchpad 10
Camera: high quality imaging device which
transmits images to the screen/monitor. The
camera movements are controlled by a wireless
infra-red (IR) remote control that controls a
variety of functions, both on the near and far
end.
OVERVIEW
The main components included with the SX80 and Touchpad 10 are the Camera, Codec, Ethernet Cable,
Microphone, Screen/Monitor and Touchpad. In some instances there may also be a router.
Codec: central part of the videoconferencing
equipment. The main task of the codec is the
compression of outgoing video, audio and data, the
decompression of the incoming information and the
transmission of this information between endpoints.
The name codec comes from a combination of the
two words compression and decompression.
Touchpad 10: used to place calls, adjust the volume,
navigate screens and select options. It controls
all functions of the videoconferencing equipment,
including moving the camera.
Screen/Monitor: built-in screen/monitor displays
the far end or the near end image and content as
selected by the user.
Main Components

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MBTelehealth - SX80 with Touchpad10 User Guide
BASIC NAVIGATION
The Touchpad 10 is used to operate your video equipment and the system will not work without it. Here are
some commonly used features:
Basic Features of the Touchpad 10
General Use
Tap the Camera icon to
activate self-view and
camera settings.
Tap Share to start
sharing content.
Tap Microphone
to mute/unmute the
microphone.
Press and hold the left side of the
Volume button to decrease the volume
and the right side to increase the
volume.
Tap Contacts to invoke the list of
contacts including Favorites and
Directory.
Tap Dial to
invoke the dial
pad.
Tap the touchpad to wake
up the system if needed.
Tap a button to activate it’s
function.
Scroll in lists as on a smart
phone.
Tap the touchpad to wake
up the system if needed.

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GENERAL USE
The following sections will provide instructions for using your SX80 and Touchpad 10 solution to place
and receive videoconference calls.
Setup
Setup and Use the Equipment
Selfview
Wake the codec by tapping the touchpad and turn on the video screen/monitor if required. In a few seconds
you will see the home screen.
Before the meeting starts we recommend that you check the selfview. The selfview displays an image of
your camera view on screen and shows you what you will be sending to the other site. The selfview appears
as a PIP (Picture-in-Picture).
Tap Camera.
Tap More (...) on the
selfview box.
You may now maximize/
minimize, Turn selview off
or select Camera in order to
control your camera.
Outside a call:
During a call when selfview is already on:
Tap Selfview to turn it on.
You may now maximize/
minimize, turn selfview
off, or tap Camera to
control your own camera.
Tap anywhere outside the
menu to exit.
Tap anywhere outside the
menu to exit.

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The camera controls allow you to manually control the zoom, pan and tilt of the camera as well as dene
Camera Presets.
Camera Controls
Adjust Camera Manually
Moving the Selfview PIP
Selfview Cont’d
Tap Selfview in the upper right
part of the screen to invoke the
selfview, if needed.
Press and hold your nger
within the selfview area.
Once you reach the desired location,
lift your nger from the touchpad to
release it.
The selfview will now
assume its new location.
Tap Camera to invoke the
camera adjustment menu.
Dened Camera
Presets will be listed
here.
Turn Selfview
On and Off. Maximize/minimize Selfview.
Pan and tilt controls.
Zoom in and out (+/-.)
As soon as it turns blue drag
the selfview to the new location
(possible locations are indicated
by a grey box).

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Use Camera Presets
Add a New Preset
Camera presets are useful when images from many different camera positions and video sources are to
be viewed by the far end site(s). Presets are used to switch camera positions quickly and easily without
having to manually move the camera.
Tap Selfview to activate it.
Tap Add New. Tap Save to leave the
menu putting changes into
effect, or tap Cancel to
leave menu and undo the
changes.
Key in a descriptive name.
Use the arrows and zoom +/-
to adjust the camera to the
desired position.
Tap Camera to invoke the
camera adjustment menu.
Tap Camera to access the
Camera Presets (Positions). Tap the desired preset. Tap anywhere outside the
menu to exit.

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Modify Existing Preset
Standard Presets
Mute and Unmute the Microphone
The SX80 with Touch 10 is set up with three (3) Standard Presets: Camera presets will be set up and
saved as part of equipment implementation but there may be a need to change or resave presets.
Sign – shows the site’s sign with their site name. This is an off screen camera view that allows
users to move about the room without being on camera and identies the sites that are
connected.
Participant (Presenter/Provider/Patient) – close up view of the person or persons involved in the
event. Whether it is the patient, provider or a presenter, when setting this preset, you want to
ensure that the far sites are able see the person clearly.
Room –shows a view of everyone in the room. By setting a preset of the entire room, you can
easily identify everyone in attendance and then switch back to the participant preset as
necessary. This preset is also helpful for question and answer periods.
Microphone
Tap Camera to see the effects
of your camera adjustments.
Tap Selfview to activate it. Use the arrows and zoom
+/- to adjust the camera.
Tap the little arrowhead of
the preset to be edited.
Tap anywhere outside the
menu to close it.
Tap Update to Current Position.
to put your changes into effect.
To delete an existing preset tap
Remove.
Mute and unmute the microphone.
Green Unmuted (site can hear you)
Red Mute (site cannot hear you)

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Adjust the Volume
TIP
Connect to an MBT Site
Volume
Site to Site Calls
Connecting to an MBT Site
If you call the same sites from the same equipment you can save the contact
to the favourites list on that equipment. The next time you need to call the site,
tap Contacts, then tap Favorites to locate the site rather than scroll through the
entire address book.
Tap Contacts. Alternatively, tap the Search or
Dial eld. This will invoke the
virtual keyboard.
Tap Call to connect.
Tap End to disconnect.
Tap Directory and scroll through
the list to nd the site (or use the
search eld as shown in step 3).
Start typing the name of the site;
matches will appear as you type.
Tap ABC/123 key to toggle between
alpha and numeric.
(lower left corner of the keyboard)
Press and hold the left side of the Volume button to decrease the
volume and the right side to increase the volume.
The Home screen should always be displayed prior to connecting to a site; if not, this may mean that
a previous call was not disconnected. If you do not see the Home screen, press End to disconnect
prior to connecting to your site.

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Connect to a Site Outside the MBT Network
Connecting to a site outside the MBT Network
Tap Dial. Type the number. Tap the green Call
button to connect.
Far End - Site to Site
Taking far end camera control allows you to move the camera at the far end site. Before taking control,
always request permission rst. You may need to take far end camera control if the person on the other
end is unable to operate their own camera.
Far End Control: Site to Site
Tap the avatar representing
the other participant.
Tap Camera. Adjust the camera
as required.
Tap anywhere outside
the menu to exit.
This returns you to
near end (control of
your own camera).

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VGA Connector
Screen Layout: Presentation - Site to Site
Screen Layout: Presentation
Site to Site
TIP If you are connected to another piece of equipment that has dual video enabled they are
able to see both of your feeds; both your camera view and your presentation and will
have full control over their own layout.
To change the existing layout
on your screen, tap Layout.
Tap the preferred layout.
(see options below).
The new layout will now be in
effect.
There will be VGA/ DVI cable already plugged into the equipment.
Plug the VGA end into your laptop and turn the laptop on.
Share Presentation:
Site to Site
TIP If your laptop does not display your presentation, press +keys on your keyboard
and select Duplicate.
P
You may also need to change your resolution to 1024x768.
Sharing Presentation: Site to Site
Tap Share to access the
connected laptop/PC.
Tap the PC image to
share the content.
Tap Stop sharing to stop
sharing your presentation.
Equal Overlay Prominent Single
Your Site Other Site
Selfview

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TIP
When the presenting site exits the presentation, your only option will be Far End control.
Screen Layout: Presentation Options
Site to Site
• Minimize - allows you to view the speaker full screen and puts the presentation
over on the left hand side.
• Maximize - allows you to restore the presentation and toggle between the presenter and
presentation in case the presenter is speaking between slides.
• Move presentation PIP- allows you to move your presentation around the screen. Press and
hold the presentation box on the screen and when it turns blue, drag it to the desired location
and lift your nger to release it (location options are indicated by a grey box).
• Presentation full screen - tap layout and then select single.
Recent Calls and Favourites
These options apply to both MBT sites and calls outside of the MBT network.
Some sites may like this option if they call the same sites from the same
equipment as this will reduce the amount of scrolling through the entire contact
list or the number of steps required to access recent calls.
Tap Contacts Tap Recents. or Favourites.Tap to select the entry (a)
and tap Call (b)
Using Recents and Favourites
Tap More (...) to access the options below. ... ...

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You can add a site from the Directory or from the Recent Calls list to the Favorites list. This is helpful for
sites who would like to add their most frequently called sites from this particular equipment.
Tap Contacts and then
Directory or Recents.
Scroll through the list to
locate it.
Tap Save to exit and
initiate the change.
You can tap Call if you
wish to connect.
Tap Add to Favourites.
Tap the entry (a) and then
(b) tap More (...)
Adding Favourites
Connect to an MCU Call
Multi-Site Event Calls (MCU)
Connecting to a Multi Site (MCU) Call
• If you are participating in a multi-site event (3 or more participating sites) you will
be automatically connected by the MBTelehealth service desk at the scheduled start time.
• Do not attempt to connect to another location.
• You will be automatically disconnected at the scheduled end time. ***There will be a 10 minute
warning prior to the disconnection.
• When your unit accepts a call it turns the microphone off so you will need to unmute when your
session starts.

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Screen Layout: No Presentation
Multi Site
Screen Layout/Far End: No Presentation - Multi-Site
During Multi-Site calls, Layout allows you to control how the other sites are displayed on your screen.
Tap the participant box
then tap Camera.
Use the Up/Down arrows to scroll
through the layout options.
Tap anywhere outside the participant
box to return to near end.
Sharing Presentation: Multi Site
VGA Connector
There will be VGA/ DVI cable already plugged into the equipment.
Plug the VGA end into your laptop and turn the laptop on.
Sharing Presentation:
Multi Site
TIP If your laptop does not display your presentation, press +keys on your keyboard
and select Duplicate.
P
You may also need to change your resolution to 1024x768.
Tap Share to access the
connected laptop/PC.
To stop sharing your
presentation, tap Stop
Sharing.
Tap the PC image box to share the
content.
Focus speaker during multi-site (MCU): If you notice that the voice activation is no longer
working you may have accidentally overridden it. To reactivate it tap the participant box, tap
Camera and then use the left/right arrow keys. Keep scrolling until you see the presenter icon.
Voice activation is now in effect.

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Equal Overlay Prominent Single
Your Site Other Site
Selfview
Screen Layout: Presentation Options
Multi Site
TIP
Screen Layout: Presentation - Multi Site
• Minimize presentation - allows you to view the speaker full screen and puts the presentation
over on the left hand side.
• Maximize presentation - allows you to restore the presentation and toggle between the presenter
and presentation in case the presenter is speaking between slides.
• Move presentation PIP- allows you to move your presentation around the screen. Press and
hold the presentation box on the screen and when it turns blue, drag it to the desired location and
lift your nger to release it (location options are indicated by a grey box).
Tap Layout to view your menu options. These options are only available while sharing content.
When the presenting site exits the presentation, your only option will be Far End Control.
Screen Layout: Presentation
Multi Site
TIP
If you are connected to another piece of equipment that has dual video enabled they are able to
see both of your feeds; both your camera view and your presentation and will have full control over
their own layout.
To change the existing layout
on your screen, tap Layout.
Tap the preferred layout.
(see options below).
The new layout will now be in
effect.
Tap More (...) to access the options below. ... ...

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MBTelehealth - SX80 with Touchpad10 User Guide
Receiving and Ending Video Calls
TIP
Receiving Calls
Your Cisco SX80 with Touchpad 10 solution has been congured to automatically accept all
incoming connection requests. This means that both site to site connections initiated by
another site and multi-site connections will be automatically connected. (note: Contact your FES to
conrm if your particular equipment has been congured this way)
You will hear a dial tone that indicates there is an incoming call and your microphone will
automatically mute so that the connecting site cannot overhear what you are discussing. Once
the connection is made, you will need to unmute your microphone so that the other site(s) can
hear you.
Ending Calls
At the completion of every call, press End to disconnect.
If you are participating in a multi-site event (3 or more participating sites) you will
be automatically connected by the MBTelehealth service desk at the scheduled start time.
Do not attempt to connect to another location.
You will be automatically disconnected at the scheduled end time. ***There will be a 10 minute
warning prior to the disconnection.
When your unit accepts a call it turns the microphone off so you will need to ‘unmute” when your
session starts.
Receiving and Ending Video Calls

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Remote Layout
Note: This information is only applicable to point to point calls between a dual video enabled presenting
site and a non-dual video enabled receiving site.
If the presenter site changes the Remote Layout to Equal, the receiving site will see both the camera
and the presentation in equal size within the one video feed. They also have the ability to show their
own selfview in the corner of the screen.
The receiving site does not have the ability to change the layout back to see just the presentation full
screen as they do not have that functionality on their non-dual video enabled equipment. The presenting
site will need to change the Remote Layout back to Single under the layout options.
Dual Video Enabled Equipment
TIP
TIP
Note: This information is only applicable for point to point calls when both units are using dual video
enabled equipment.
The equipment listed below supports dual video which allows users to display and view two different
live video feeds simultaneously. For instance, you could view both the PC presentation as well as the
person who delivers the presentation. With two video streams, the receiving site is able to control the
layout of how they view each of the feeds.
If the connecting video system does not support dual video then no second video stream will be
established for this system and the camera or PC presentation will be shown as the main video feed.
If both pieces of equipment are dual video enabled then both sites are able to change their own
screen layout by pressing Layout and selecting the desired option.
Use caution when using layout options other than Single as the quality of the picture will be
reduced for the other site.
If the other site mentions that their layout has changed it’s possible that you have
changed the Remote layout option from single; to change it back:
1. Swipe the the screen right to left and tap the black icon in the top right corner
of the box.
2. Tap Single and then swipe left to right to exit.
DUAL VIDEO ENABLED EQUIPMENT
• VX Clinical Assistant (Mobile Cart)
• Ergotron Cart
• Cisco SX series equipment
• MX200/300 Touchscreen

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TROUBLESHOOTING
Audio Issues
Issue Possible Cause Resolution
Far end site unable to hear you • Your microphone is muted (red light is on)
• Your microphone is obstructed or too far from
the person speaking
• Un-mute your microphone
• Check microphone and ensure it points towards the person
speaking
Unable to hear far end site • Microphone is muted at far end site
• Near end monitor and/or codec volume is too
low
• Ask far end site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
Audio distortion from far end site • Far end site monitor volume is too high • Ask far end site to turn down the volume on their monitor
Echo or distortion at near end when
people speaking
• Far end microphone is situated too close to the
monitor
• Speaker/volume is too high on far end monitor
• Ask to move microphone further away from monitor
• Ask far end site to turn volume down on their monitor
Video Issues
Issue Possible Cause Resolution
Picture is blank on the monitor • System has gone into “sleep” mode
• Monitor has been powered off
• Monitor input has changed
• Pick up the remote, system will reactivate in normal mode
• Turn the monitor on
• Check to see if the monitor input has been changed (using
the select or input button on the TV Monitor)
Near-end site unable to hear or see
the picture from far-end peripheral
• Proper input has not been selected
• Cables are not properly connected
• Check for correct input selection on remote control
• Check that output from laptop or patient camera are
connected properly
If you are experiencing any problems with the videoconferencing equipment or have any questions,
please contact the Service Desk for assistance:
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
NEED HELP?

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ADDITIONAL TRAINING INFORMATION
VIDEOCONFERENCING ETIQUETTE
For additional information on videoconference equipment visit www.mbtelehealth.ca or contact your
Facilitator-eHealth Solutions.
The following tips on videoconferencing etiquette will help prepare you for a successful session:
9Assume that people can see and hear you as the camera and microphone are always “Live”.
9Always check your selfview so you are aware of what will be displaying at the far-end site.
9Conrm that the other site can see and hear you and identify yourself and anyone else in the room.
9Speak directly towards the microphone and use your normal speaking voice.
9Try to avoid a lot of movement or shufing of papers as this may affect the quality of the sound
transmission.
9Due to the audio delay, pause for clients to ask or answer questions or when they have comments.
9Always ensure there are no further questions and that the client is aware of follow-up instructions
before signing off.