MCK PBXgateway Service manual

PBXgateway
System Administrator’s Guide
M-6000G-SMM
Issue 2.1
December 1999

Copyright 

1999, MCK Communications
All Rights Reserved Issue 2.1
Printed in USA December
1999
Notice
Every effort was made to ensure that the information in this book was complete and accurate at
the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the use of your telecommunications system by an unauthorized party, for example,
persons other than your company’s employees, agents, subcontractors, or persons working on
your company’s behalf. Note that there may be a risk of toll fraud associated with your
telecommunications system and, if toll fraud occurs, it can result in substantial additional
charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as program-
ming and configuring your equipment to prevent unauthorized use. The system manager is also
responsible for reading all installation, instruction, and system administration documents pro-
vided with this product in order to fully understand the features that can introduce risk of toll
fraud and the steps that can be taken to reduce that risk. MCK Communications does not
warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. MCK
Communications will not be responsible for any charges that result from such unauthorized use.

Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. However, there is no guarantee that interference will not occur in a particular installation.
For further FCC information, see "Customer Support Information" on page xiii.
Trademarks
PBXgateway, EXTender, and RVPare registered trademarks of MCK Communications
in the US and other countries.
Windows is a registered trademark of Microsoft Corporation

Contents
Issue 2.1 December 1999 i
LIFELINE OR 911 PHONE NOTICE................................................................vii
IMPORTANT SAFETY INSTRUCTIONS .............................................................x
CUSTOMER SUPPORT INFORMATION.............................................................x
Support Telephone Number..................................................................xii
Security of Your System: Preventing Toll Fraud.................................xii
FCC Regulations..................................................................................xiv
Equipment Attachment Limitations ......................................................xv
Limited Warranty ................................................................................xvi
ABOUT THIS MANUAL.............................................................................xviii
Intended Audience.............................................................................xviii
Terms and Conventions .....................................................................xviii
Conventions used in this Manual.........................................................xix
How to Use This Manual......................................................................xx
1. PRODUCT OVERVIEW
TYPES OF NETWORK CONNECTIONS ..........................................................1-3
Synchronous-Serial..............................................................................1-5
Voice over IP (VoIP)...........................................................................1-7
2. SPECIFICATIONS
3. INSTALLATION
SAFETY CHECKLIST ...................................................................................3-2
HARDWARE COMPONENTS ........................................................................3-3
PRE-INSTALLATION REQUIREMENTS..........................................................3-5
MCK Supplied Equipment ..................................................................3-5
Customer Supplied Equipment ............................................................3-6
Network Requirements ........................................................................3-7
Power Requirements............................................................................3-8
Location Requirements........................................................................3-8
INSTALLATION ...........................................................................................3-9
Connecting the Switch Unit to the PBX ..............................................3-9
Connecting the Remote Unit to the User phones ...............................3-11
Mounting the PBXgateway................................................................3-13
Connecting to a Network Device.......................................................3-14
RS-232 (DB-25) Serial Connector Pinouts ................................................3-15
V.35 (DB-25) Serial Connector Pinouts ....................................................3-16
RS-530 (DB-25) Serial Connector Pinouts ................................................3-17
BEFORE YOU POWER UP THE SWITCH UNIT.............................................3-18

Contents
Issue 2.1 December 1999 ii
4. CONFIGURATION
What a System Administrator must know .............................................................4-3
CONNECTING TO THE MANAGEMENT INTERFACE (MI)..............................4-5
Direct Serial Connection .....................................................................4-5
Telnet Connection ...............................................................................4-7
WELCOME SCREEN....................................................................................4-8
HELP SCREEN............................................................................................4-9
TYPICAL MENU .......................................................................................4-10
Menu Components.............................................................................4-11
Command Keys .................................................................................4-12
CONFIGURATION STEPS............................................................................4-13
Synchronous-Serial Device Configuration ........................................4-14
IP Network Configuration .................................................................4-16
SETTING PBXGATEWAY PARAMETERS....................................................4-18
Port Set up .........................................................................................4-19
<Default> vs. Individual Port Settings.......................................................4-19
Setting Voice Parameters ...........................................................................4-20
Enabling/Disabling Telephony Ports..........................................................4-23
Setting a Connect Password .......................................................................4-25
Set User ID.................................................................................................4-27
Set Port Description ...................................................................................4-29
WAN Port Set up...............................................................................4-31
Enabling/Disabling WAN Ports .................................................................4-32
Setting the Sync Rate .................................................................................4-33
Setting the Mode (signaling protocol)........................................................4-35
IP Parameters.....................................................................................4-35
IP Address Parameters ...............................................................................4-36
Telnet/FTP Set up ......................................................................................4-38
DNS Set up ................................................................................................4-40
System Parameters.............................................................................4-42
Assign a Name to the PBXgateway............................................................4-42
Console Baud .............................................................................................4-45
Utilities ..............................................................................................4-47
Setting the Date..........................................................................................4-47
Setting the Administrator’s Password ........................................................4-49
LOGIN TO ALTERNATE REMOTE UNIT......................................................4-51

Contents
Issue 2.1 December 1999 iii
4. CONFIGURATION
REMOTE UNIT CONFIGURATION PARAMETERS ........................................4-53
Required Parameters..........................................................................4-54
Optional Parameters ..........................................................................4-55
Direct Serial Connection...........................................................4-56
IP Connection ...........................................................................4-58
Customizing Individual Ports ............................................................4-62
Auto Connect.......................................................................................4-63
Banner .................................................................................................4-63
Password..............................................................................................4-62
Analog Port Set up ........................................................................................4-63
Logout Code Set up.......................................................................................4-65
MSB Key Set up............................................................................................4-66
SYSTEM REBOOT.....................................................................................4-67
LOGOUT ..................................................................................................4-68
5. THE MANAGEMENT INTERFACE
SWITCH & REMOTE MENUS ......................................................................5-4
Port Menu............................................................................................5-4
Voice Menu .........................................................................................5-5
WAN Menu .........................................................................................5-6
Log Menu ............................................................................................5-7
IP Menu ...............................................................................................5-8
SNMP Menu........................................................................................5-9
SysLog Menu.....................................................................................5-10
System Menu .....................................................................................5-11
Utilities->System Menu.....................................................................5-12
Utilities->File Menu ..........................................................................5-13
Utilities->Upgrade Menu...................................................................5-14
REMOTE MENUS......................................................................................5-15
Remote->Configuration->Connect->RVP_Direct .............................5-15
Remote->Connect->Configuration->RVP_over_IP Menu ................5-16
MI PARAMETERS.....................................................................................5-17
Address..............................................................................................5-17
Auto Connect.....................................................................................5-17
Banner ...............................................................................................5-17
Clear Log...........................................................................................5-18
Console Baud ....................................................................................5-18
Community ........................................................................................5-19
Companding (Voice) .........................................................................5-19
Default Router ...................................................................................5-20

Contents
Issue 2.1 December 1999 iv
Description ........................................................................................5-20
DNS...................................................................................................5-21
DTMF................................................................................................5-21
Dump Config .....................................................................................5-21
Dump Log..........................................................................................5-22
Edit Config ........................................................................................5-22
FTP....................................................................................................5-23
Host (Syslog) .....................................................................................5-23
ID (Syslog) ........................................................................................5-24
IP Destination ....................................................................................5-24
Jitter Delay ........................................................................................5-25
Logout ...............................................................................................5-25
Logout Code ......................................................................................5-25
Mode (WAN) ....................................................................................5-26
MSB Key...........................................................................................5-28
Optimize ............................................................................................5-27
Packet Size ........................................................................................5-27
Packet Trace ......................................................................................5-28
Password............................................................................................5-28
Path (Voice).......................................................................................5-28
Primary Interface ...............................................................................5-31
Priority (Log).....................................................................................5-32
Priority (Syslog) ................................................................................5-33
Reset Stats .........................................................................................5-33
Secondary Interface ...........................................................................5-34
Size (Log) ..........................................................................................5-35
Set Password......................................................................................5-35
Subnet Mask ......................................................................................5-36
Sync Set up ........................................................................................5-36
Sys Contact........................................................................................5-37
Sys Location ......................................................................................5-34
Telnet.................................................................................................5-35
Trap Host...........................................................................................5-35
Trap Path ...........................................................................................5-36
Trap Priority ......................................................................................5-37
User ID ..............................................................................................5-37
Utilization..........................................................................................5-39
Web Server........................................................................................5-39
6. TROUBLESHOOTING
BASELINE CHECKLIST................................................................................6-4

Contents
Issue 2.1 December 1999 v
Network Checklist ...............................................................................6-4
Unit Checklist......................................................................................6-5
6. TROUBLESHOOTING
STATUS LEDS...........................................................................................6-6
Power Up Sequence.............................................................................6-7
Test #1 DRAM Tests...........................................................................6-7
Test # 2 Selftest ...................................................................................6-8
Test #3 ROM Countdown..................................................................6-10
Test #4 Runtime Image......................................................................6-10
PBXGATEWAY & BRANCH UNIT.............................................................6-16
SYSTEM STATUS LEDS...............................................................6-11
PORT STATUS LEDS....................................................................6-11
ETHERNET STATUS LEDS...........................................................6-15
EXTENDER 4000 UNIT............................................................................6-16
SYSTEM STATUS LEDS...............................................................6-15
TROUBLESHOOTING PROCEDURE ............................................................6-16
Test the WAN Connection.................................................................6-21
Test the IP Connection ......................................................................6-22
VOICE QUALITY EXPECTATIONS..............................................................6-23
ECHO PROBLEMS .....................................................................................6-25
MANAGEMENT INTERFACE (MI) STATUS MENUS....................................6-27
REMOTE PHONE MESSAGES ....................................................................6-37
7. FILE MANAGEMENT & SYSTEM UPGRADES
CONFIGURATION FILE MANAGEMENT........................................................7-4
Changing the Active Config file ..........................................................7-4
Edit Non-Active Configuration Files...................................................7-5
Creating a New Config File .................................................................7-6
UPLOADING FILES TO FLASH .....................................................................7-8
Using an FTP Connection....................................................................7-8
Using an External WAN Connection.................................................7-12
Using a Direct Console Connection...................................................7-13
UPGRADING FIRMWARE...........................................................................7-16
8. GLOSSARY
APPENDIX A: MANAGEMENT INTERFACE MENUS
MAIN MENU .............................................................................................A-3
PORT MENU .............................................................................................A-4

Contents
Issue 2.1 December 1999 vi
VOICE MENU............................................................................................A-5
APPENDIX A: MANAGEMENT INTERFACE MENUS
WAN MENU (WAN 1 & WAN 2)...........................................................A-6
CONNECT MENU ......................................................................................A-7
RVP_DIRECT MENU ................................................................................A-8
RVP_OVER_IP MENU..............................................................................A-9
LOG MENU .............................................................................................A-10
IP MENU ................................................................................................A-11
SNMP MENU .........................................................................................A-12
SYSLOG MENU .......................................................................................A-13
SYSTEM MENU .......................................................................................A-14
UTILITIES MENU.....................................................................................A-15
SET DATE MENU ....................................................................................A-16
DIAGNOSTICS MENU...............................................................................A-17
APPENDIX B: BANDWIDTH REQUIREMENTS (RVP_DIRECT)
APPENDIX C: PHONE-SET INTERFACE
APPENDIX D: SNMP
INTRODUCTION.........................................................................................D-2
MI STATUS MENU VS. MIB GROUP TABLE..............................................D-3
MAJOR GROUPS OF THE EXTENDER MIB ................................................D-4
MIB GROUP TABLES................................................................................D-5
SNMP SET UP ........................................................................................D-16
Install the EXTender MIB Files .......................................................D-17
SETTING THE COMMUNITY PASSWORD ................................D-18
Configuring the Trap Host................................................................D-19
Trap Customization ..........................................................................D-20
Defining a Fatal Trap........................................................................D-21
Defining an Error Trap .....................................................................D-21
Defining a Warning Trap.................................................................D-22
Defining an Info Trap .......................................................................D-22
Viewing the Customized Alarm Log ................................................D-23
Using SNMP to monitor & troubleshoot problems ..........................D-24
APPENDIX E: LOG MESSAGES

Contents
Issue 2.1 December 1999 vii
LOG MESSAGES ........................................................................................ E-2
Log Priorities...................................................................................... E-4
Partial list of Log Messages................................................................ E-5

Important Safety Instructions
Issue 2.1 December 1999 ix
Lifeline or 911 Phone Notice
!
CAUTION: THIS IS NOT A LIFELINE or 911 PHONE.
If you dial 911 on your display telephone, when the telephone is
connected to the Remote unit and linked to the PBXgateway, you will
reach the 911 facility that serves the location of the corporate facility
and not the location of your Remote unit. To ensure that you reach the
correct 911 service for your area, use a telephone connected locally.
Note: Branch Office EXTender

6000 Remote units provide an analog
port for local dialing.

Important Safety Instructions
Issue 2.1 December 1999 x
Important Safety Instructions
!
The exclamation point in an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance
(servicing) instructions in the literature
accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
To reduce the risk of fire, electrical shock, and injury to persons when
installing telephone equipment, always follow basic safety precautions
including:
•Read and understand all instructions.
•Follow all warnings and instructions marked on or packed with the
product.
•Never install this unit, or the telephone wiring for it, during a lightning
storm.
•Never install a telephone jack in a wet location unless the jack is
specifically designed for wet locations.
•Never touch non-insulated telephone wires or terminals unless the
telephone wiring has been disconnected at the network interface.
•Use caution when installing or modifying telephone lines.

Important Safety Instructions
Issue 2.1 December 1999 xi
•Do not install this product near water, for example, in a wet basement
location.
•Do not overload wall outlets, as this can result in the risk of fire or
electrical shock.
•Do not attach the power supply cord to building surfaces. Do not allow
anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.
•Unplug the product from the wall outlet before cleaning. Use a damp
cloth for cleaning. Do not use cleaners or aerosol cleaners.
•Do not operate the system if chemical gas leakage is suspected in the
area. Use telephones located in some other safe area to report the trouble.
WARNING:
DO NOT open the PBXgateway or Branch Office units. There are no user
serviceable parts inside. Only an authorized technician should open the unit
for required maintenance or upgrading purposes.
SAVE THESE INSTRUCTIONS
!

Customer Support Information
Issue 2.1 December 1999 xii
Support
Telephone
Number
Call the MCK Communications Help-line
(at 1-888-454-5828), or your MCK Communications
authorized dealer if you need assistance when installing,
programming, or using your system. Ask for customer
service. Outside the United States or Canada, contact
your local MCK Communications representative.
Security of
Your System:
Preventing
Toll Fraud
As a customer of a new telephone system, you should be
aware that there is an increasing problem of telephone
toll fraud. Telephone toll fraud can occur in many forms,
despite the concerted efforts of telephone companies and

Customer Support Information
Issue 2.1 December 1999 xiii
Security of
Your
System:
Preventing
Toll Fraud
telephone equipment manufacturers to control it. Some
individuals use electronic devices to prevent or falsify
records of these calls. Others charge calls to someone
else’s number by illegally using lost or stolen calling
cards, billing innocent parties, clipping on to someone
else’s line, or breaking into someone else’s telephone
equipment physically or electronically. In certain
instances, unauthorized individuals make connections to
the telephone network through the use of remote access
features.
Common carriers are required by law to collect their
tariff charges. While these charges are fraudulent
charges made by persons with criminal intent, applicable
tariffs state that the customer of record is responsible for
payment of all long-distance or other network charges.
MCK Communications cannot be responsible for such
charges and will not make any allowance or give any
credit for charges that result from unauthorized access.
To minimize the risk of unauthorized access to your
MCK Communications PBXgateway, when possible,
restrict the off-network capability of off-premises
callers, using calling restrictions, Facility Restriction

Customer Support Information
Issue 2.1 December 1999 xiv
continued Levels, and Disallowed List capabilities.
When possible, block out-of-hours calling through
Time-of-Day Routing. Frequently monitor system call
detail reports for quicker detection of any unauthorized
or abnormal calling patterns.
Limit out-calling to persons on a need-to-have basis.
The MCK Communications PBXgateway, through
proper administration, can help you reduce the risk of
unauthorized persons gaining access to the network.
However, telephone numbers and authorization codes
can be compromised when overheard in a public
location, lost through theft of a wallet or purse
containing access information, or when treated carelessly
(writing codes on a piece of paper and improperly
discarding them).
Additionally, hackers may use a computer to dial an
access code and then publish the information to other
hackers. Substantial charges can accumulate quickly. It
is your responsibility to take appropriate steps to
implement the features properly, to evaluate and
administer the various restriction levels, and to protect
and carefully distribute access codes.
Under applicable tariffs, you will be responsible for
payment of toll charges. MCK Communications cannot
be responsible for such charges and will not make any
allowance or give any credit resulting from unauthorized
access.
FCC Regulations MCK Communications PBXgateway, complies with
FCC Part 15, Subpart B, Class B.
If the MCK Communications PBXgateway causes harm
to the telephone network, the telephone company will

Customer Support Information
Issue 2.1 December 1999 xv
notify you in advance that temporary discontinuance of
service may be required. If advance notice isn’t
practical, the telephone company will notify the
customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this
happens, the telephone company will provide advance
notice in order for you to make the necessary
modifications in order to maintain uninterrupted service.
Equipment
Attachment
Limitations
The Industry Canada label means that the equipment meets
certain telecommunications network protective,
operational and safety requirements.
Industry Canada REN: CS-03
The department does not guarantee the equipment will
operate to the user’s satisfaction.

Customer Support Information
Issue 2.1 December 1999 xvi
Before installing this equipment, the system administrator
should ensure that it is permissible to be connected to the
off-premises lines of the local telecommunications
company. The equipment must also be installed using an
acceptable method of connection. In some cases the
wiring associated with a single line individual service may
be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware
that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an
authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the appropriate
electric inspection authority or electrician.
Limited
Warranty
MCK Communications Inc. warrants this equipment to be
free of defects in materials and workmanship for a period
of one year from date of shipment. All defects within this
time will be repaired without charge upon return of the
unit to the factory.
This warranty is null and void if the manufacturer
determines that any modifications have been made to the