MCK PBXgateway Service manual

PBXgateway
System Administrator’s Guide
M-6000G-SMM
Issue 2.1
December 1999

Copyright 

1999, MCK Communications
All Rights Reserved Issue 2.1
Printed in USA December
1999
Notice
Every effort was made to ensure that the information in this book was complete and accurate at
the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the use of your telecommunications system by an unauthorized party, for example,
persons other than your company’s employees, agents, subcontractors, or persons working on
your company’s behalf. Note that there may be a risk of toll fraud associated with your
telecommunications system and, if toll fraud occurs, it can result in substantial additional
charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as program-
ming and configuring your equipment to prevent unauthorized use. The system manager is also
responsible for reading all installation, instruction, and system administration documents pro-
vided with this product in order to fully understand the features that can introduce risk of toll
fraud and the steps that can be taken to reduce that risk. MCK Communications does not
warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. MCK
Communications will not be responsible for any charges that result from such unauthorized use.

Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. However, there is no guarantee that interference will not occur in a particular installation.
For further FCC information, see "Customer Support Information" on page xiii.
Trademarks
PBXgateway, EXTender, and RVPare registered trademarks of MCK Communications
in the US and other countries.
Windows is a registered trademark of Microsoft Corporation

Contents
Issue 2.1 December 1999 i
LIFELINE OR 911 PHONE NOTICE................................................................vii
IMPORTANT SAFETY INSTRUCTIONS .............................................................x
CUSTOMER SUPPORT INFORMATION.............................................................x
Support Telephone Number..................................................................xii
Security of Your System: Preventing Toll Fraud.................................xii
FCC Regulations..................................................................................xiv
Equipment Attachment Limitations ......................................................xv
Limited Warranty ................................................................................xvi
ABOUT THIS MANUAL.............................................................................xviii
Intended Audience.............................................................................xviii
Terms and Conventions .....................................................................xviii
Conventions used in this Manual.........................................................xix
How to Use This Manual......................................................................xx
1. PRODUCT OVERVIEW
TYPES OF NETWORK CONNECTIONS ..........................................................1-3
Synchronous-Serial..............................................................................1-5
Voice over IP (VoIP)...........................................................................1-7
2. SPECIFICATIONS
3. INSTALLATION
SAFETY CHECKLIST ...................................................................................3-2
HARDWARE COMPONENTS ........................................................................3-3
PRE-INSTALLATION REQUIREMENTS..........................................................3-5
MCK Supplied Equipment ..................................................................3-5
Customer Supplied Equipment ............................................................3-6
Network Requirements ........................................................................3-7
Power Requirements............................................................................3-8
Location Requirements........................................................................3-8
INSTALLATION ...........................................................................................3-9
Connecting the Switch Unit to the PBX ..............................................3-9
Connecting the Remote Unit to the User phones ...............................3-11
Mounting the PBXgateway................................................................3-13
Connecting to a Network Device.......................................................3-14
RS-232 (DB-25) Serial Connector Pinouts ................................................3-15
V.35 (DB-25) Serial Connector Pinouts ....................................................3-16
RS-530 (DB-25) Serial Connector Pinouts ................................................3-17
BEFORE YOU POWER UP THE SWITCH UNIT.............................................3-18

Contents
Issue 2.1 December 1999 ii
4. CONFIGURATION
What a System Administrator must know .............................................................4-3
CONNECTING TO THE MANAGEMENT INTERFACE (MI)..............................4-5
Direct Serial Connection .....................................................................4-5
Telnet Connection ...............................................................................4-7
WELCOME SCREEN....................................................................................4-8
HELP SCREEN............................................................................................4-9
TYPICAL MENU .......................................................................................4-10
Menu Components.............................................................................4-11
Command Keys .................................................................................4-12
CONFIGURATION STEPS............................................................................4-13
Synchronous-Serial Device Configuration ........................................4-14
IP Network Configuration .................................................................4-16
SETTING PBXGATEWAY PARAMETERS....................................................4-18
Port Set up .........................................................................................4-19
<Default> vs. Individual Port Settings.......................................................4-19
Setting Voice Parameters ...........................................................................4-20
Enabling/Disabling Telephony Ports..........................................................4-23
Setting a Connect Password .......................................................................4-25
Set User ID.................................................................................................4-27
Set Port Description ...................................................................................4-29
WAN Port Set up...............................................................................4-31
Enabling/Disabling WAN Ports .................................................................4-32
Setting the Sync Rate .................................................................................4-33
Setting the Mode (signaling protocol)........................................................4-35
IP Parameters.....................................................................................4-35
IP Address Parameters ...............................................................................4-36
Telnet/FTP Set up ......................................................................................4-38
DNS Set up ................................................................................................4-40
System Parameters.............................................................................4-42
Assign a Name to the PBXgateway............................................................4-42
Console Baud .............................................................................................4-45
Utilities ..............................................................................................4-47
Setting the Date..........................................................................................4-47
Setting the Administrator’s Password ........................................................4-49
LOGIN TO ALTERNATE REMOTE UNIT......................................................4-51

Contents
Issue 2.1 December 1999 iii
4. CONFIGURATION
REMOTE UNIT CONFIGURATION PARAMETERS ........................................4-53
Required Parameters..........................................................................4-54
Optional Parameters ..........................................................................4-55
Direct Serial Connection...........................................................4-56
IP Connection ...........................................................................4-58
Customizing Individual Ports ............................................................4-62
Auto Connect.......................................................................................4-63
Banner .................................................................................................4-63
Password..............................................................................................4-62
Analog Port Set up ........................................................................................4-63
Logout Code Set up.......................................................................................4-65
MSB Key Set up............................................................................................4-66
SYSTEM REBOOT.....................................................................................4-67
LOGOUT ..................................................................................................4-68
5. THE MANAGEMENT INTERFACE
SWITCH & REMOTE MENUS ......................................................................5-4
Port Menu............................................................................................5-4
Voice Menu .........................................................................................5-5
WAN Menu .........................................................................................5-6
Log Menu ............................................................................................5-7
IP Menu ...............................................................................................5-8
SNMP Menu........................................................................................5-9
SysLog Menu.....................................................................................5-10
System Menu .....................................................................................5-11
Utilities->System Menu.....................................................................5-12
Utilities->File Menu ..........................................................................5-13
Utilities->Upgrade Menu...................................................................5-14
REMOTE MENUS......................................................................................5-15
Remote->Configuration->Connect->RVP_Direct .............................5-15
Remote->Connect->Configuration->RVP_over_IP Menu ................5-16
MI PARAMETERS.....................................................................................5-17
Address..............................................................................................5-17
Auto Connect.....................................................................................5-17
Banner ...............................................................................................5-17
Clear Log...........................................................................................5-18
Console Baud ....................................................................................5-18
Community ........................................................................................5-19
Companding (Voice) .........................................................................5-19
Default Router ...................................................................................5-20

Contents
Issue 2.1 December 1999 iv
Description ........................................................................................5-20
DNS...................................................................................................5-21
DTMF................................................................................................5-21
Dump Config .....................................................................................5-21
Dump Log..........................................................................................5-22
Edit Config ........................................................................................5-22
FTP....................................................................................................5-23
Host (Syslog) .....................................................................................5-23
ID (Syslog) ........................................................................................5-24
IP Destination ....................................................................................5-24
Jitter Delay ........................................................................................5-25
Logout ...............................................................................................5-25
Logout Code ......................................................................................5-25
Mode (WAN) ....................................................................................5-26
MSB Key...........................................................................................5-28
Optimize ............................................................................................5-27
Packet Size ........................................................................................5-27
Packet Trace ......................................................................................5-28
Password............................................................................................5-28
Path (Voice).......................................................................................5-28
Primary Interface ...............................................................................5-31
Priority (Log).....................................................................................5-32
Priority (Syslog) ................................................................................5-33
Reset Stats .........................................................................................5-33
Secondary Interface ...........................................................................5-34
Size (Log) ..........................................................................................5-35
Set Password......................................................................................5-35
Subnet Mask ......................................................................................5-36
Sync Set up ........................................................................................5-36
Sys Contact........................................................................................5-37
Sys Location ......................................................................................5-34
Telnet.................................................................................................5-35
Trap Host...........................................................................................5-35
Trap Path ...........................................................................................5-36
Trap Priority ......................................................................................5-37
User ID ..............................................................................................5-37
Utilization..........................................................................................5-39
Web Server........................................................................................5-39
6. TROUBLESHOOTING
BASELINE CHECKLIST................................................................................6-4

Contents
Issue 2.1 December 1999 v
Network Checklist ...............................................................................6-4
Unit Checklist......................................................................................6-5
6. TROUBLESHOOTING
STATUS LEDS...........................................................................................6-6
Power Up Sequence.............................................................................6-7
Test #1 DRAM Tests...........................................................................6-7
Test # 2 Selftest ...................................................................................6-8
Test #3 ROM Countdown..................................................................6-10
Test #4 Runtime Image......................................................................6-10
PBXGATEWAY & BRANCH UNIT.............................................................6-16
SYSTEM STATUS LEDS...............................................................6-11
PORT STATUS LEDS....................................................................6-11
ETHERNET STATUS LEDS...........................................................6-15
EXTENDER 4000 UNIT............................................................................6-16
SYSTEM STATUS LEDS...............................................................6-15
TROUBLESHOOTING PROCEDURE ............................................................6-16
Test the WAN Connection.................................................................6-21
Test the IP Connection ......................................................................6-22
VOICE QUALITY EXPECTATIONS..............................................................6-23
ECHO PROBLEMS .....................................................................................6-25
MANAGEMENT INTERFACE (MI) STATUS MENUS....................................6-27
REMOTE PHONE MESSAGES ....................................................................6-37
7. FILE MANAGEMENT & SYSTEM UPGRADES
CONFIGURATION FILE MANAGEMENT........................................................7-4
Changing the Active Config file ..........................................................7-4
Edit Non-Active Configuration Files...................................................7-5
Creating a New Config File .................................................................7-6
UPLOADING FILES TO FLASH .....................................................................7-8
Using an FTP Connection....................................................................7-8
Using an External WAN Connection.................................................7-12
Using a Direct Console Connection...................................................7-13
UPGRADING FIRMWARE...........................................................................7-16
8. GLOSSARY
APPENDIX A: MANAGEMENT INTERFACE MENUS
MAIN MENU .............................................................................................A-3
PORT MENU .............................................................................................A-4

Contents
Issue 2.1 December 1999 vi
VOICE MENU............................................................................................A-5
APPENDIX A: MANAGEMENT INTERFACE MENUS
WAN MENU (WAN 1 & WAN 2)...........................................................A-6
CONNECT MENU ......................................................................................A-7
RVP_DIRECT MENU ................................................................................A-8
RVP_OVER_IP MENU..............................................................................A-9
LOG MENU .............................................................................................A-10
IP MENU ................................................................................................A-11
SNMP MENU .........................................................................................A-12
SYSLOG MENU .......................................................................................A-13
SYSTEM MENU .......................................................................................A-14
UTILITIES MENU.....................................................................................A-15
SET DATE MENU ....................................................................................A-16
DIAGNOSTICS MENU...............................................................................A-17
APPENDIX B: BANDWIDTH REQUIREMENTS (RVP_DIRECT)
APPENDIX C: PHONE-SET INTERFACE
APPENDIX D: SNMP
INTRODUCTION.........................................................................................D-2
MI STATUS MENU VS. MIB GROUP TABLE..............................................D-3
MAJOR GROUPS OF THE EXTENDER MIB ................................................D-4
MIB GROUP TABLES................................................................................D-5
SNMP SET UP ........................................................................................D-16
Install the EXTender MIB Files .......................................................D-17
SETTING THE COMMUNITY PASSWORD ................................D-18
Configuring the Trap Host................................................................D-19
Trap Customization ..........................................................................D-20
Defining a Fatal Trap........................................................................D-21
Defining an Error Trap .....................................................................D-21
Defining a Warning Trap.................................................................D-22
Defining an Info Trap .......................................................................D-22
Viewing the Customized Alarm Log ................................................D-23
Using SNMP to monitor & troubleshoot problems ..........................D-24
APPENDIX E: LOG MESSAGES