Medical Alarm MediPendant MED01 User manual

5215-CMilitiaHillRoad,PlymouthMeeting,PA 19462
www.MedicalAlarmConcepts.com
TM
Rev. Man02
08/10
Patents Pending
C
M
Y
CM
MY
CY
CMY
K
Manual_Spanish.pdf 1 10/13/10 1:51 PM

MediPendant™
Model #MED01
OWNER’S MANUAL
Manufactured by
TM
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 2 7/16/10 2:07 PM

C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 3 7/16/10 2:07 PM

Introduction to the MediPendant™ ...................................................................2
Products Included InYour MediPendant™ Kit ..................................................3
Product Features ...........................................................................................4-5
InstallingYour MediPendant™ ........................................................................6-9
TestingYour MediPendant™ For The First Time ........................................ 10-11
OperatingYour MediPendant™ ...................................................................12-13
WearingYour MediPendant™ ........................................................................... 14
In An Emergency ........................................................................................... 15
Battery/System/RangeTest .......................................................................16-17
Installing/Replacing the Battery ................................................................... 18
Troubleshooting ............................................................................................. 19
General Warnings ..........................................................................................20
Safety Precautions .........................................................................................21
Limited Warranty and Disclaimer ............................................................22-24
TABLE OF CONTENTS
OWNER’S MANUAL Model #MED01
MediPendant™
Please read this manual completely
and save it for future reference.
1
Customer Service Phone #: ________________________________
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 4 7/16/10 2:07 PM

Thank you for choosing MediPendant™ - the ONLY monitored medical alert
device that allows you to speak and listen directly through the pendant.
MediPendant™ was designed to give you the mobility and freedom to move in
and around your home without worry.
Each MediPendant™ has been carefully tested and inspected to meet the
highest quality standards. Simply press the button on your pendant to be
connected to an Emergency Medical Technician (EMT)-certified operator – 24
hours a day/7 days a week.
The easy-to-use features include:
• One-button activation – there is no keypad on the pendant or the base
station so the unit can ONLY call the emergency call center.
• Can be worn around the neck, clipped to your belt, or around your wrist.
• Battery provides up to six hours of talk time and up to one year of stand-
by time.
• MediPendant™ is water-resistant. While pendant may be worn in the bath
or shower, it should not be exposed to water for prolonged periods of
time.**
• Operates anywhere from 300 ft. to 600 ft. in and around your home.*†
• Easy installation – plugs easily into any standard power outlet and
telephone jack.
INTRODUCTION TO THE MediPendant™
MediPendant™
2
*Line of sight.
† Building structure and conditions may affect range.
**Base station should never be exposed to water.
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 5 7/16/10 2:07 PM

SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
AC/DC Adapter
(Power Cord)
Pendant
Base Station
Wrist Strap
OPTIONAL
Arm Band
6 ft.
Telephone Cord
Break Away
Neck Lanyard
Belt Clip
Screwdriver
PRODUCTS INCLUDED IN YOUR MediPendant™ KIT
OPTIONAL ACCESSORIES
OWNER’S MANUAL Model #MED01
3
Lithium Photo Battery 123
(1 Installed, 1 Extra Included)
BATTERY
Spare Screws
and O-Rings
OPTIONAL
Lock Box
OPTIONAL
DSL Filter
D
S
L
F
I
L
T
E
R
Battery Strap
(Pre-Installed)
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 6 7/16/10 2:07 PM

PRODUCT FEATURES
PENDANT
MediPendant™
Large, easy-to-find
emergency button
Protective
rubber edge
Water-resistant
Two-way
audio speaker
Battery/SystemTest
button
Ergonomically
designed
Range
indicator light
Battery
indicator light
Water
drainage
port
Full
duplex
mic
4
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 7 7/16/10 2:07 PM

SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
BASE STATION
OWNER’S MANUAL Model #MED01
Easy to see
indicator
lights
Small size fits
almost anywhere
Speaker for
alert and
warning tones
Rubber base
won’t scratch
furniture
Cradle for
resting pendant
Easy to see
color-coded jacks
Back up battery
located inside
5
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 8 7/16/10 2:07 PM

MediPendant™
6
Your MediPendant™will operate using your existing telephone line and service.
No special features or services are required. Please read all notes regarding
connections with DSL and VoIP phone services.
STEP 1
Place the MediPendant™base station on a stable surface located near a
power outlet and an available phone jack. For best results, locate the base
station in an area away from household appliances which could present
electrical interference. See Figure 6A
If you are using more than one MediPendant™ system in your home, we
recommend that you place the base stations at least 15 ft. apart from
each other.
STEP 2
Grab RED TAB located on side of base
station and pull it straight out. Removing
tab activates back-up battery. See Figure 6B
Unit will beep continuously and the POWER
LED and PHONE LINE INDICATOR LED will
both flash RED until AC/DC adapter is
plugged in. See STEP 3.
INSTALLING YOUR MediPendant™
Figure 6A
Figure 6B
Phone Jack Power Outlet
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 9 7/16/10 2:07 PM

STEP 3
Connect the AC/DC Adapter into the BLACK plug in the back of the base
station marked DC. See Figure 7A
STEP 4
Connect the other end of the AC/DC Adapter into a standard power outlet.
See Figure 7B
Once plugged in, your base unit will continue to beep and the RED
PHONE LINE INDICATOR LED will continue to flash. The POWER LED will
change from flashing RED to solid GREEN.
NOTE: DO NOT PLUG THE AC/DC ADAPTER INTO A POWER OUTLET WHICH
IS CONTROLLED BY A WALL SWITCH. If the switch is accidently turned off,
the system will begin to beep indicating a loss of power.
NOTE: With loss of power, the POWER LED located in the center on the top
of the base station will illuminate and flash RED and the unit will beep.
OWNER’S MANUAL Model #MED01
7
DC EXTRA
PHONE JACK
PHONE LINE
IN FROM
WALL OUTLET
DC EXTRA TO
PHONE JACK
PHONE LINE
IN FROM
WALL OUTLET
STEP 3
STEP 4
AC/DC
Adapter
Figure 7A
Figure 7B
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 10 7/16/10 2:07 PM

STEP 5
Plug the telephone cord (provided) into the jack on the back of the
base station marked PHONE LINE IN FROM WALL OUTLET. See Figure 8A
STEP 6
Plug the other end of the telephone cord into the telephone jack in the wall.
See Figure 8B
IF YOU ALREADY HAVE A TELEPHONE PLUGGED INTO THE TELEPHONE
JACK AT THE WALL:
Unplug the telephone cord from the telephone jack in the wall and plug it into
the GREY plug on the back of the base station marked EXTRA PHONE JACK.
Continue with STEP 5 and STEP 6.
If done properly, the RED PHONE LINE INDICATOR LED on the top of the
base station should not be illuminated and beeping should cease.
8
MediPendant™
STEP 5
STEP 6
Telephone
Cord
DC EXTRA
PHONE JACK
PHONE LINE
IN FROM
WALL OUTLET
DC EXTRA
PHONE JACK
PHONE LINE
IN FROM
WALL OUTLET
Figure 8A
Figure 8B
YELLOW
YELLOW
NOTE: TO SILENCE ANY TONE FROM THE BASE STATION, simply press the
SILENT button on the top right corner of the base station for one second and
release. See Figure 11A on page 11.
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 11 7/16/10 2:07 PM

IF YOUR TELEPHONE SYSTEM IS VoIP:
Voice-over-Internet Protocol (VoIP) sends your calls over the Internet
instead of through the regular telephone system. MediPendant™ will work on
some VoIP systems; however, unlike traditional telephone services, some
VoIP service providers are not compatible with the MediPendant™ system.
(e.g. VONAGE, SKYPE) Please follow the steps on the previous pages to install
your system and test it immediately to determine if it is working properly.
NOTE: Medical Alarm Concepts makes no guarantee or warranty that the
MediPendant™ will work properly at the time of an emergency when using it
over a VoIP telephone service and strongly urges users to rely on a traditional
land line telephone service when using the MediPendant™.
PLEASE NOTE: If you subscribe to an answering/voice mail service from
your telephone provider, it is recommended that you test your MediPendant™
while there are NEW messages on the line as this may affect the pendants
functionality. Saved or stored messages will have no affect on your system.
IF YOUR TELEPHONE SYSTEM IS DSL:
If you use DSL service, you should already have a
DSL filter in place to use with the MediPendant™
system to ensure maximum functionality. If not, a
filter can be purchased at a local hardware store, or
by calling our toll free customer service number.
See Figure 9A
You are now ready to test your MediPendant™ system.
See TESTING YOUR MediPendant™ FOR THE FIRST TIME on page 10.
IF YOU ARE HAVING DIFFICULTY INSTALLING YOUR MediPendant™
SYSTEM, PLEASE CALL THE CUSTOMER SERVICE DEPARTMENT AT
OPTIONAL TELEPHONE CONFIGURATIONS
9
OWNER’S MANUAL Model #MED01
Figure 9A
D
S
L
F
I
LT
E
R
(OPTIONAL ACCESSORY)
Phone #: _________________________________________________
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 12 7/16/10 2:07 PM

10
MediPendant™
STEP 1
Press and hold the LARGE ROUND GREY
button for 3 seconds on the front of the
pendant.
See Figure 10A
STEP 2
Release button and you will hear the
pendant say, “Your emergency call is now
being dialed, please stand by.” It will say
this multiple times. The green light on the
pendant will illuminate indicating that it
has been activated and will remain illumi-
nated during the entire conversation with
the emergency operator.
See Figure 10B
STEP 4
When dialing sequence is completed, your pendant will again say, “Your
emergency call is now being dialed, please stand by.”
STEP 5
Soon after, there will be a brief period of silence. This means that your
pendant is talking to the monitoring center, and establishing communication.
NOTE: The indicator light indicator will remain solid green once connection
is established. See Figure 10B
STEP 3
You will then hear a dial tone, followed by a dialing sequence. This is an
indication that your pendant is attempting to call the monitoring center.
TESTING YOUR MediPendant™FOR THE FIRST TIME
Figure 10A
Figure 10B
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 13 7/16/10 2:07 PM

SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
11
OWNER’S MANUAL Model #MED01
STEP 6
Wait a few moments to hear the operator’s voice through the pendant
identifying themselves and asking you if everything is OK.
STEP 7
Identify yourself with the operator and tell him/her that you are simply
testing your system.
STEP 8
Follow the operator’s instructions to complete the test.
STEP 9
When the operator disconnects, you will hear the pendant announce,
”Help is on the way, your pendant is turning off.“
NOTE: Pendant will always make the above announcement at the end of
each call.
THE BASE STATION WILL EMIT A BEEP IN THE FOLLOWING SITUATIONS:
• AC power is lost – In this situation, the POWER indicator on the top of the
base station will flash RED
• Battery power is low – In this situation, the POWER indicator on the top
of the base station will flash RED
• Telephone line is disconnected – In this situation, the PHONE LINE indica-
tor on the top of the base station will flash RED, but the POWER indicator
will stay GREEN
NOTE: TO SILENCE ANY TONE FROM
THE BASE STATION, simply press the
SILENT button on the top right corner
of the base station for one second and
release. See Figure 11A
NOTE:
The operating range of the MediPendant™ depends on many factors.
It is designed to work in and outside of your home. When in use, the
pendant will emit a beep if you are out of range when talking to an operator.
Before using it is required that you perform the proper tests in order to
determine the unit’s operating ranges at the location(s) where it will be used
in and around your residence.
SET UP
Silent
POWER
Figure 11A
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 14 7/16/10 2:07 PM

12
MediPendant™
PENDANT FUNCTIONS
LED INDICATORS
Your pendant has two LED indicators on the front. These are used to indicate the
functionality of the pendant.
1. RED LED – This LED serves two functions:
a. Rapid flashing – When the RED LED is blinking quickly, it indicates that there
is telephone line trouble (RED LED on base station will also be blinking).
Check your telephone connections and/or page 19 TROUBLESHOOTING
b. Delayed flashing – When the RED LED is blinking intermittently (blinks for
approximately 5 seconds every 2 minutes ), it indicates that the battery may
need to be replaced. Run BATTERY/SYSTEM/RANGE TEST on page 16.
2. GREEN LED – The GREEN LED will illuminate after the LARGE ROUND GREY
BUTTON on the front of the pendant is pressed and the emergency call center is
being dialed. It will remain illuminated until the call ends.
ACTIVATING YOUR SYSTEM:
The LARGE ROUND GREY BUTTON on the front of
the pendant activates the system and automatically
dials the emergency call center. The button is
recessed to avoid accidental pressing. The emer-
gency button must be depressed for a minimum of 3
seconds to activate the unit. Once the pendant says,
“Your emergency call is now being dialed, please
stand by,” release the button. See Figure 12A
Once connected, you can speak directly with the call
center operator and explain the nature of your emer-
gency. If you press the button but are unable to
speak, the operator can still listen in for sounds of
distress. If no voices/sounds are detected, the opera-
tor will dispatch help.
NOTE: IF SOMEONE IS USING THE PHONE THAT IS CONNECTED TO YOUR
BASE STATION AND THE EMERGENCY BUTTON ON THE PENDANT IS
PRESSED, THE BASE STATION WILL AUTOMATICALLY END THE NORMAL
CALL AND TAKE THE LINE FOR THE EMERGENCY CALL RIGHT AWAY. THIS
IS CALLED LINE SEIZURE. IF SOMEONE IS USING A PHONE IN YOUR HOME
NOT CONNECTED TO YOUR BASE STATION, THE PENDANT CAN NOT CALL
OUT OR CONTACT THE CALL CENTER. THE PENDANT CAN ONLY INTER-
RUPT THE CALL ON THE PHONE CONNECTED TO THE BASE STATION.
OPERATINGYOUR MediPendant™
Figure 12A
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 15 7/16/10 2:07 PM

SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
13
OWNER’S MANUAL Model #MED01
BASE STATION FUNCTIONS
The base station has a back-up
battery that can provide emergency
power. When the base station is
plugged in properly, the POWER
indicator on the top of the base
station will remain illuminated
SOLID GREEN. See Figure 13A
When the battery in the base
station reaches minimum power
required for operation, the
POWER indicator on the top of
the base station will remain
illuminated SOLID RED, indicat-
ing that the system is no longer
operational until power is
restored. See Figure 13B
Once the power is restored and
the battery recharges, the RED
light goes out and changes back
to SOLID GREEN. See Figure 13A
In the event of a power outage, the POWER indicator on the top of the base
station will FLASH RED and the unit will beep, indicating the base station has
lost electrical power and is now functioning via the back-up battery. Press the
SILENT/SET UP button at the top of the base station for one second and
release to stop beeping.
See Figure 13B
SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
SET UP
SilentPOWER
On =
System in Use
Blinking =
Phone Line Trouble
Figure 13A
Figure 13B
ALTHOUGH THE SYSTEMS PHONE LINE ACTIVITY IS SUPERVISED AND
CHECKS IN WITH THE CALL CENTER, WE RECOMMEND THAT YOU
VOLUNTARILY TEST YOUR SYSTEM AND PENDANT OFTEN TO ENSURE
ITS FUNCTIONALITY.
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 16 7/16/10 2:07 PM

14
MediPendant™
ATTACHING THE LANYARD TO YOUR
MediPendant™ See Figure 14A
Our lanyard is designed with a
break-away safety feature to
help avoid accidents.
See Figure 14B
BY USING ANY TYPE OF LANYARD, YOU RUN THE RISK OF CHOKING,
INCLUDING THE POSSIBILITY OF SERIOUS INJURY. THE LANYARD CAN GET
ENTANGLED ON WHEELCHAIRS, WALKERS, BEDS WITH GUARD RAILS,
JEWELRY, CLOTHES, OR OTHER OBJECTS THAT COULD ENTANGLE WITH A
NECK CORD. PLEASE EXERCISE CAUTION WHEN USING THIS FEATURE.
ATTACHING THE MediPendant™ TO THE BELT CLIP
See Figure 14C
Pendant slides down into holder which can
be clipped to belt or shirt.
When belt clip is attached, it can be rotated
90 degrees.
Bring strap through and back over loop to secure to wrist.
Slide pendant into clip attached to wrist strap.
ATTACHING THE WRIST STRAP See Figure 14D
WEARING YOUR MediPendant™
Your pendant should be worn at all times. You have the option of wearing it
around your neck, on a belt using the supplied clip, around your wrist, or
simply carried in your pocket.
Figure 14A
Figure 14D
Figure 14C
Figure 14B
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 17 7/16/10 2:07 PM

15
OWNER’S MANUAL Model #MED01
In the event of an emergency, press the LARGE ROUND GREY BUTTON on the
front of the pendant for 3 seconds and release. See Figure 15A. When the emer-
gency response operator answers, speak in a normal voice and explain the nature
of your emergency. There is no need to put the pendant up to your ear unless you
are having trouble hearing. There is no need to hold the pendant up to your
mouth. You will be clearly heard, even if the pendant is an arm’s length away.
NOTE: IF YOU PRESS THE BUTTON BUT ARE UNABLE TO SPEAK, THE
OPERATOR CAN STILL LISTEN IN FOR SOUNDS OF DISTRESS. IF NO
VOICES/SOUNDS ARE DETECTED, THE OPERATOR WILL DISPATCH HELP.
AT THAT TIME, YOUR PENDANT WILL AUTOMATICALLY RESET AND GO
INTO A SLEEP MODE.
NOTE: IF THERE IS AN ACCIDENTAL, UNWANTED ACTIVATION, you will
still have the ability to speak directly into the pendant and inform the emer-
gency call center operator that there is no emergency.
NOTE: If you are connected to the emergency call center and your pendant
emits a beep during the call, it is an indicator that you are getting out of
range of the base station and should move closer.
IN AN EMERGENCY
Figure 15A
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 18 7/16/10 2:07 PM

Figure 16A
16
MediPendant™
The MediPendant™ has a BATTERY/SYSTEM/RANGE TEST BUTTON on the
bottom of the pendant. It is used to check both the condition of the battery
and to make sure the unit is functioning properly. This test should only be
performed when your pendant is not being used in an actual emergency.
The battery test and system/range test can only run simultaneously. To run
the battery test/system range test, press and hold the BATTERY/SYSTEM
TEST button located on the bottom of the pendant. You will feel it click. When
the unit begins to speak, release the button.
See Figure 16A
You will hear one of the following messages:
‘Battery is OK’
This indicates the battery condition is fine and there is no need to replace
it. The LED on the front of the pendant will illuminate RED for one second.
See Figure 16A
‘Replace battery soon’
This indicates the battery should be replaced within the next two weeks.
The LED on the front of the pendant will blink two times. See Figure 16A
‘Replace battery now’
Battery should be replaced immediately. The LED on the front of the
pendant will illuminate and flash RED. The pendant will also repeat
REPLACE BATTERY NOW every 4 hours until the battery goes dead. See
INSTALLING/REPLACING THE BATTERY on page 18.
Immediately after pendant announces battery status, it will automatically
begin the SYSTEM/RANGE TEST. You will hear the announcement, "System
check, please stand by.”
BATTERY/SYSTEM/RANGE TEST
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 19 7/16/10 2:07 PM

The pendant will send a test signal to the base station to confirm all
functions are working properly. This also confirms that the pendant is within
acceptable range of the base station.
When the test mode is active, the RED LED on the front of the pendant illumi-
nates for two seconds followed by an audio announcement confirming all
functions are okay.
Once test is complete, you will hear one of the following messages:
‘System check all functions are OK’
Once it’s completed the pendant will return to standby mode and is ready
for use.
‘System test failed’
See TROUBLESHOOTING section on page 19. If problem persists, call
customer service immediately to determine the nature of the problem with
your system.
NOTE: It is recommended that you test your MediPendant™ often. The best and
recommended method for doing this is by pressing the large grey button on
the front of the pendant and connecting to the call center. If this test does not
work, a BATTERY TEST/SYSTEM/RANGE test should be followed immediately.
NOTE: DO NOT PRESS BATTERY/SYSTEM TEST BUTTON DURING AN EMER-
GENCY CALL OR THE PENDANT WILL HANG UP/DISCONNECT THE CALL.
NOTE: The operating range of the MediPendant™ depends on many factors. It
is designed to work in and outside of your home. Before using it is required
that you perform the proper tests in order to determine the unit’s operating
ranges at the location(s) where it will be used in and around your residence.
If you fail to properly test for the unit’s range in your residence, the system
may fail or otherwise become temporarily inoperable if the User strays
beyond the communication range between the pendant and base station. If
this occurs, the pendant will emit a beep during use indicating it is out of
range. In that case, the User may not receive the medical attention sought
and risks serious personal injury or death. It is the User’s sole responsibility
to determine how far from the base station in any particular residence the
pendant will operate.
17
OWNER’S MANUAL Model #MED01
C
M
Y
CM
MY
CY
CMY
K
MediPendant_Manual_7-16-10.pdf 20 7/16/10 2:07 PM