Memco C100 Base 4 User manual

The Memco C100 is a COP based emergency telephone system. It has been designed to provide quick and easy COP
installation and is also the rst emergency telephone that can be programmed at the touch of a button, making the
programming process quicker and easier than ever.
Installation Guide
Ref No. C100 852(GB) Version 2
Dimensions (mm)
Memco®C100
Flush Mount 1, 2 and 3
This variant of the product can
be ush-mounted on the COP
and has integrated speaker and
microphone.
This variant of the product can
be ush-mounted on the COP
and has integrated speaker,
microphone and pictograms.
This variant of the product can
be ush-mounted on the COP
and has integrated speaker,
microphone, pictograms and
alarm push button.
Model No. C100 FM1 Model No. C100 FM2 Model No. C100 FM3
(Ø4.0)
(70.0)
(141.0)
(161)
(90)
(22.4)

Connections to the Main Unit
Telephone line (PSTN /GSM)
Serial (RS485)
Inductive Loop
Alarm Filtering
10-30VDC PSU
C100 Programming Tool
Relay *
Technical Input
Pictograms (0V)
* [MAX switching voltage of 60VDC or
42.4VAC (peak)/30VAC (rms)]
End of Alarm
LVAS 2
LVAS 1
Alarm Button 0V
(Automatically detects
N/O or N/C)
0V return to pictogram power supply
5-24VDC Signal
Isolated 0V return
Call placed Pictogram
Call answered Pictogram
Power OK input signal (0V = on backup, 12V = on mains)
0V
10-30VDC supply
5-24VDC Signal
Isolated 0V return
Please see details below of all connections available on the C100 Flush Mount 3 unit. All connections that have a specic
polarity / require specic connections within the connector are explained in the zoomed in sections.
External
PSU
Connections as per pictograms connections
detailed on the above diagrams 0V
Voltage supply required
Voltage supply required
Connecting External Pictograms
As long as external pictograms are powered by an independent power supply, the C100 can control their operation.
These pictograms should be connected as below:

Fixing the unit to the COP
Follow the simple steps below to install the surface mounted COP accessory on the COP.
1. Cut hole in COP to allow
space for PCB
2. Drill xing holes 4. Fix unit in place with four
screws provided
Programming Options
+One touch programming (programming tool)
+Programming through the full product menu (programming tool)
+Remotely via ETR software or a touch-tone telephone handset
Programming, at the touch of a button
1. Plug the programming tool into the C100 unit
2. If the C100 programming unit has a programming template set up,
the following message will appear ‘One-touch programming?’
3. Press the button and the programming will be downloaded to
the C100 unit automatically
If a location message needs to be recorded on the unit, press 1 to go into
programming mode and record the message in the following location on the
programming menu Messages> Location.
Programming is now complete. You need only refer to the below sections of
the guide if more advanced programming is required.

Programming controls and full menu
To exit programming mode Press twice, and
select the action required upon exiting from this list.

Scroll up
Scroll Down
Forward / Accept
Back / Cancel
If you are not able to utilise the one touch programming, program the unit using the full product menu. Details of the
menu controls and quick start menu can be found below:

Menu controls Quickstart menu
1. Alarm No 1 +Using the keypad, enter the rst alarm telephone
number. If connecting the unit to a Hotline, enter 0
instead of a full telephone number
+Select the protocol required from the list which
includes Guided, Unguided, Memco, P100, and
Contact ID. If connecting to a hotline then no
telephone number is required, and this will need to
be programmed by ticking ‘Hotline’ in Settings> Sys
Cong> Hotline
2. Tech. No +Using the keypad, enter the telephone number of
the software system for Technical calls
+Select the protocol required from the list
+The unit will ask if you want to use the same number
for background calls, press to accept and to
reject.
3. Background No +If you have accepted to copy the telephone number
from the Tech No, you can skip this option
+If not, enter the telephone number required
+Select the protocol required from the list.
4. Volume +If you require a volume dierent to the default
volume, press the up and down arrows until the
desired volume is reached
+Press to conrm
5. Location +To record a Location Message, press 2 to start
recording
+Press to end the recording
+Press 1 to play the message back
6. ID Code +Only requires input if you are using GlobalNet to
monitor the C100 unit
+If so, add 3 digit Globalnet customer number to unit
ID code, which is written on the bottom of the unit
ie 109 463768
7. Network ID +If you are attaching more the one C100 unit to a
single telephone line, you need to assign each unit a
network ID
+The rst unit would have an ID code of 1, the second
unit 2, the third unit 3, and so on.

Full Programming Options
Full Menu Structure
If re-programming a unit, you will see the idle screen pictured here. Press 1 to enter
the programming menu for full programming options. It will only prompt you to
enter a password if one has been made active through selecting EN81-28 Mode.
Menu Sections explained...
Quick Start
The quick start menu consists of 7 menu options required for quick
setup. Please refer to the previous page in this guide for more
information.
Tel. Numbers
Up to four alarm telephone numbers can be programmed in the C100
unit. Using the keypad, enter the rst alarm telephone number. Select
the protocol required from this list.
Scroll to the preferred protocol and press to conrm. When using
ETR software or GlobalNet monitoring, select the protocol ‘Memco’. If
connecting to a hotline then no telephone number is required, and this
will need to be programmed by ticking ‘Hotline’ in Settings> Sys Cong>
Hotline.
PBX / PABX – If connected to a PBX, insert the number required to
get an outside line, followed by a pause (*), followed by the telephone
number, i.e., 9*01344854000.
If further alarm numbers are required, repeat this process for Alarm No.
2, Alarm No. 3 etc.
Settings
Volume – press the up and down arrows to adjust the volume, and
press to conrm.
System Cong – sets how the system will operate. Select / deselect
which modes of operation are required in the system using the key.
See below for a full explanation of each option:
HW Monitoring – Hardware monitoring sets which system elements are
checked when the unit completes its self check and places a test call.
Status OK
1: Programming
Quickstart >
Tel. Numbers >
Alarm No. 1
Alarm No. 2
Alarm No. 3
Alarm No. 4
Tech.no.
Background No.
Call attempts
Settings >
ID Code
Volume
System Cong>
HW Monitoring >
Delays >
COP delay
LVAS delay
Tech delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
Frequency PBX
Language >
Relay Mode >
Relay Override >
GMT Offset

Full Programming Options
Full Menu Structure
Menu Sections explained...
Delays
The delays can be set to alter the length of the delay before the
units places a call.
COP delays - Relates to how long alarm button need to be pressed
before an emergency call is placed.
Hang up delay - Sets time (in minutes) before C100 hangs up a call
(talk time).
Messages
The only message that needs recording is the Location message.
This is played to the call centre receiving the alarm call, to inform
them the Location of the lift.
Reassurance message – this is played to trapped passengers as
an alarm call is being placed. This is a pre-recorded message and
therefore does not need to be altered.
Guidance message – this is played to the call centre to ask them
to select whether to listen to the Location message or to be
connected to the lift car immediately.
Time / Date
The time and date can be set by entering the correct values and
conrm by pressing .
If you require any further assistance when
programming the C100 unit, please call our
Technical Service Team on 01628 540160.
Using C100 ETR software (free of charge), users can set up and
maintain their own database of lift emergency telephones.
The software can be used to receive emergency calls, test calls
and equipment monitoring for over 5,600 lifts per system.
Additionally, the software can remotely program the telephone
units, saving time and money and reducing the number of site
visits required.
ETR
Quickstart >
Tel. Numbers >
Alarm No. 1
Alarm No. 2
Alarm No. 3
Alarm No. 4
Tech.no.
Background No.
Call attempts
Settings >
ID Code
Volume
System Cong>
HW Monitoring >
Delays >
COP delay
LVAS delay
Tech delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
Frequency PBX
Language >
Relay Mode >
Relay Override >
GMT Offset

C100 852 IG V02 (GB)
Full Programming Options
Full Menu Structure
Menu Sections explained...
Advanced Settings
Passcode
Enter the passcode required to enter programming mode when the
passcode mode is active (up to 4 digits). This will also become the
passcode required for remote access via ETR or handset.
Network ID
Set an extension number 1-8 where units share a phone line. All unit
IDs on a system need to be unique.
Next EN81 call
Details the next scheduled Background call for the unit.
PBX Frequency
Sets disconnect tone frequency (40-2000Hz in 40Hz steps), if
connected to a PBX. which does not use standard tones.
Language
Tick the language required from the onscreen list provided.
Relay Mode
The relay can be used to switch the power supply to an external
device (e.g. warning siren, door locking systems).
Relay Override
The relay override allows you to force the relay into a known state,
regardless of which operating mode it has been set to by the Relay
Mode setting. If Relay Override is set to None, the relay will switch
according to the Relay Mode setting. If Relay Override is set to Open
or Closed, the relay contacts will be held in the open or closed state
until Relay Override is changed again.
GMT Oset
Will not need updating on the unit. For reference only.
Quickstart >
Tel. Numbers >
Alarm No. 1
Alarm No. 2
Alarm No. 3
Alarm No. 4
Tech.no.
Background No.
Call attempts
Settings >
ID Code
Volume
System Cong>
HW Monitoring >
Delays >
COP delay
LVAS delay
Tech delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
Frequency PBX
Language >
Relay Mode >
Relay Override >
GMT Offset
Memco is a brand of Avire
Avire Ltd
Unit 1, The Switchback
Gardner Road
Maidenhead
Berkshire SL6 7RJ, UK
T: 01628 540100
F: 01628 621 947
E: [e-mail]
W: www.memco-global.com
W: www.avire-global.com