Meridian M3900 series Instruction Manual
M3900 Series Telephones Description, Installation and Administration
Meridian 1
M3900 Series Meridian Digital
Telephones
Description, Installation and Administration
Document Number: 553-3001-216
Document Release: Standard 4.00
Date: April 2000
Year Publish FCC TM
Copyright ©1999 – 2000 Nortel Networks
All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmfulinterference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks.
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M3900 Series Telephones Description, Installation and Administration
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Revision history
April 2000 Standard 4.00. This is a global document and is up-issued for X11 Release
25.0x. Document changes include removal of: redundant content; references
to equipment types except Options 11C, 51C, 61C, and 81C; and references
to previous software releases.
August 1999 Standard 3.00.
August 1999 Standard 2.00.
June 1999 Standard 1.00.
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M3900 Series Telephones Description, Installation and Administration
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Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Other documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Functional description . . . . . . . . . . . . . . . . . . . . . . 11
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Enhancements for X11 Release 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Set-To-Set Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating parameters for the Corporate Directory . . . . . . . . . . . 16
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Flash Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Language selection during software installation . . . . . . . . . . . . . . . 17
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Fixed Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Programmable Line/Feature Keys (self-labeled) . . . . . . . . . . . . 21
Soft Keys (self-labeled) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
For feature key assignment information see: . . . . . . . . . . . . . . . 22
M3901 Entry Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
M3902 Basic Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
M3903 Enhanced Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
M3904 Professional Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
M3905 Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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553-3001-216 Standard 4.00 April 2000
Configure the M3900 Series Meridian
Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configure the M3901, M3902, M3903, M3904,
and M3905 telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configure for Corporate Directory and Set-to-Set Messaging . . . 37
To clear or reset a Directory Password for
the M3900 Series telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configure the Virtual Office Flexible Feature Codes . . . . . . . . . . . 39
Print a list or count of Virtual Office telephones . . . . . . . . . . . . . . 40
Configure the Virtual Office Phantom loop . . . . . . . . . . . . . . . . . . 40
Print data for Virtual and Host Terminals . . . . . . . . . . . . . . . . . . . . 41
Print M3900 firmware versions found on the system disk . . . . . . . 41
Configure parameters for System-wide Flash Download . . . . . . . . 42
New commands in LD 32 to support the Flash Download feature . 44
M3900 Series key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M3901 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M3902 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
M3903 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
M3904 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
M3905 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . 59
Alternate key caps for the M3905 . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Analog Terminal Adapter (ATA) . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Computer Telephony Integration Adapter (CTIA) . . . . . . . . . . . . . 60
Telephone Application Programming Interface
(TAPI) software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Personal Directory PC Utility Software . . . . . . . . . . . . . . . . . . . 61
Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . 62
Key-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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M3900 Series Telephones Description, Installation and Administration
External Alerter and Recording Interface . . . . . . . . . . . . . . . . . . . . 62
Handset option for the M3905 Call Center Telephone . . . . . . . . . . 63
Headset options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Telephone Wall Mount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
To install the M3900 Series Meridian Digital Telephones . . . . . . . 66
Telephone positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
To wall mount the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . . 67
Accessory keying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
To install the Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . 69
To install Personal Directory PC Utility software . . . . . . . . . . . . . . 72
To install the Key-based Expansion Module . . . . . . . . . . . . . . . . . . 73
To install the Display-based Expansion Module . . . . . . . . . . . . . . . 74
To install the handset option for the M3905
Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Headset options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
To install alternate key caps for the M3905 . . . . . . . . . . . . . . . . . . 77
Environmental and safety considerations . . . . . . 79
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Temperature and humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Safety and Electromagnetic Compatability . . . . . . . . . . . . . . . . . . . 81
Headset considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Line engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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553-3001-216 Standard 4.00 April 2000
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M3900 Series Telephones Description, Installation and Administration
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Preface
Thisguideprovides feature,expansion module,and specification information
for the M3900 Series Meridian Digital Telephones.
Other documentation
For more information, refer to the following documentation:
•Digital Telephone Line Engineering (553-2201-180)
•Spares Planning (553-3001-153)
•Equipment Identification (553-3001-154)
•Line Cards: Description (553-3001-105)
•X11 Features and Services (553-3001-306)
•X11 Administration (553-3001-311)
•X11 System Messages Guide (553-3001-411)
•X11 Maintenance (553-3001-511)
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M3900 Series Telephones Description, Installation and Administration
30
Functional description
Content list The following are the topics in this section:
•Enhancements for X11 Release 25 13
•Context Sensitive Soft Keys 13
•Set-To-Set Messaging 14
•Corporate Directory 15
•Virtual Office 16
•Display-based Expansion Module 17
•Flash Download 17
•Language selection during software installation 17
•General features 18
•Feature keys 19
•M3901 Entry Telephone 22
•M3902 Basic Telephone 23
•M3903 Enhanced Telephone 24
•M3904 Professional Telephone 26
•M3905 Call Center Telephone 28
Reference list
The following are the references in this section:
•Software Conversion Procedures (553-2001-320)
Page 12 of 86 Functional description
553-3001-216 Standard 4.00 April 2000
This document introduces the M3900 Series Meridian Digital Telephones
and provides the user with description, installation and administration
information for the M3900 Series telephones. Document sections are:
• “General features” on page 18
• Individual M3900 Series telephone descriptions
that begin on page 22
• A description of enhancements introduced with
X11 Release 25 that begins on page 13
• “Configure the M3900 Series Meridian Digital
Telephone” on page 31
• “Hardware options” on page 57
• “Installation” on page 65
• “Environmental and safety considerations” on
page 79
The M3900 Series telephones communicate with the Meridian 1 through
digital transmission over standard twisted pair wiring.
The M3900Series Meridian Digital Telephone can interface with all versions
of the Intelligent Peripheral Equipment (IPE) Digital Line Card (DLC). The
DLC supports 16 voice ports and 16 data ports. The system software assigns
a Terminal Number (TN) to each port in the system.
Note: The M3900 Series telephones are not supported by the Enhanced
Peripheral Equipment (EPE) based digital line card.
Functional description Page 13 of 86
M3900 Series Telephones Description, Installation and Administration
Enhancements for X11 Release 25
Sevenenhancements tothe M3900 Series telephonesareintroduced with X11
Release 25. These enhancements are:
• Context Sensitive Soft Keys (M3903 and M3904)
• Set-to-Set Messaging (M3903 and M3904)
• Corporate Directory (M3903 and M3904)
• Virtual Office (M3903 and M3904)
• Support for the Display-based Expansion Module accessory (M3904)
• Flash Download of firmware to M3902, M3903, M3904 and M3905
telephones
• Language selection, during software installation, for M3900 Series
telephone displays
Context Sensitive Soft Keys
The four keys immediately below the display on the M3903 and M3904
telephones are referred to as Soft Keys. The function or features accessed by
these keys varies dependent on:
• the features configured for the telephone
• whether the phone is on-hook, off-hook, or on a call
• whether the Options List, Directory/Log, or Applications are in use
With Context Sensitive Soft Keys, only the features that are applicable and
configured for your telephone appear on the soft labels above these keys.
For example, while youareon a call, you may haveaccess, via the Soft Keys,
to features such as Transfer and Conference. You will not, however, have
access to Forward sinceyou would not forward your telephone while you are
on a call.
A total of ten features can be accessed through the Context Sensitive Soft
Keys. These features are:
• Call Transfer (TRN)
• 6 Party Conference (AO6) / 3 Party Conference (AO3)
Page 14 of 86 Functional description
553-3001-216 Standard 4.00 April 2000
• Call Forward (CFW)
• Ring Again (RGA)
• Call Park (PRK)
• Ringing Number Pickup (RNP)
• Speed Call (SCU/SCC/SSU/SSC)
• Privacy Release (PRS)
• Charge Account (CHG)
• Calling Party Number (CPN)
Set-To-Set Messaging
The Set-to-Set Messagingfeature provides a visual message from one M3900
telephone to another M3900 telephone when a user makes a call to that
telephone. The user on a M3903 or M3904 set enters the Set-to-Set message
text at the telephone. Set-to-Set Messaging is accessed through the
Applications Key.
The maximum length for Set-to-Set message text is 24 characters (one line of
the set display).
Table 1
Sample of Message Text
OUT TO LUNCH
BACK TO WORK: 4 Dec 99
BACK TO OFFICE: Jan 00
WILL REPLY AFTER 1 PM
BACK @ 4:00 PM
NOT IN TODAY
RETURN SOON -- 8:10 AM
GONE FOR THE DAY
Functional description Page 15 of 86
M3900 Series Telephones Description, Installation and Administration
The user may have only one Set-to-Set message on their telephone at a time.
To activate Set-to-Set Messaging, the user must first define a message. If
password protection is active for the M3900, it also applies to Set-to-Set
Messaging.
If the Multiple Appearance Redirection Prime (MARP) feature is active, then
MARP determines which DNs receive the Set-to-Set Message. If MARP is
notactive,then Multiple Appearance Directory Number(MADN) determines
which DNs configured on the telephone receive the Set-to-Set Message.
To use Set-to-Set Messaging the M3903 or M3904 telephone must have:
• the Set-to-Set feature class of service enabled
• a Set-to-Set message text created
• the Set-to-Set Messaging feature enabled
When Set-to-Set Messaging is active, the caller hears an audible tone and the
Set-to-Set Message appears on their display. The caller then hears ringback
and the call goes to voice messaging. If the called set is busy, a call waiting
tone is heard by the called party.
Corporate Directory
The M3903 and M3904 telephones provide access from the telephone to a
corporate wide directory. The Corporate Directory is accessed through the
Applications Key. The Corporate Directory allows:
• users to search by name
• a user to view additional information on each entry
• the user to dial from the Corporate Directory
• the user to copy and paste an entry into the Personal Directory (M3904)
• an alphabetical listing of entries by using the last names (system
generated)
Note: When names are copied to the Personal Directory (M3904) the
names are listed by first name.
• the system administrator to configure Meridian Administration Tools
(MAT) to download the directory database manually or automatically to
the system
Page 16 of 86 Functional description
553-3001-216 Standard 4.00 April 2000
Operating parameters for the Corporate Directory
The user must have an M3903 or M3904 telephone to support the Corporate
Directory feature. To access the Corporate Directory from the telephone, the
user must have the Corporate Directory class of service enabled.
When the Corporate Directory is being updated with new data, the user
cannotaccesstheCorporateDirectory. Theuserexits theCorporateDirectory
by pressing the Quit Key or the Applications Key.
The MAT Corporate Directory utility gathers data from the MAT databases
and downloads it to the Meridian 1 system. To use the Corporate Directory
utility, MAT 6.6 or later must be installed.
Virtual Office
The Virtual Office feature allows users to log in to a designated M3903 or
M3904 telephone and use their individual telephone configurations at that
telephone. The calls to the user’s primary DN are routed to the Virtual Office
Host telephone where the Virtual Office Worker is logged in.
Both the M3903 and M3904 can be configured as Host Terminals; however,
a Virtual Office Worker is required to login to a Host Terminal that matches
their Virtual Terminal set type. For example, when the Virtual Terminal of a
Virtual Office Worker is configured as an M3904, the login process will be
blocked if they attempt to login to an M3903 Host Terminal.
The Virtual Office recognizes all system configuration related to the Virtual
Office Worker; however, it does not record or retain contents of the Redial
List, Personal Directory and Callers log between logon sessions. The Virtual
Office feature operates on a stand-alone Meridian 1 system only.
Only oneactive session per user login ID isallowed at one time in the system.
The Virtual Office Worker is identified by their primary DN, which cannot
be used as theprimary DN for any other set,virtual or physical, in the system.
Use the Station Control Password (SCPW, configured in overlay 11), to
validate the login.
Nortel Networks recommends that the Host Terminal have at least internal
call and emergency call (911 in North America) capability.
Functional description Page 17 of 86
M3900 Series Telephones Description, Installation and Administration
Terms:
Host Terminal - the physical telephone that a user can use to log on as a
Virtual Office worker, must be either an M3903 or M3904.
Virtual Terminal - set of features configured for a user and defined on a
phantom loop. There is no permanent physical telephone associated with a
Virtual Terminal.
Display-based Expansion Module
The Display-based Expansion Module is an accessory that provides a single
strip of eight additional keys for the M3904 telephone. The user presses the
Page Key on the Display-based Expansion Module to access three different
layers of keys. A single Display-based Expansion Module can be configured
to provide up to24 soft-labeled programmable feature orDN keys (eightkeys
on each of the three layers).
Flash Download
Flash Download provides the ability to download a new version of firmware
from the Meridian 1 to a single M3900 Series telephone, or to a range of
M3900 Series telephones. For X11 Release 25, this feature is applicable to
M3902, M3903, M3904, and M3905 telephones. Flash Download enables
firmware upgrades without the necessity of replacing the telephones in the
field thereby “future-proofing” the M3900 Series telephones.
Language selection during software installation
With X11Release 25 thesoftwareinstaller has been given the ability toselect
one of six different language sets to be installed on the Meridian 1. This
selection determines the languages available to M3900 Series telephone
users. The six different language sets are:
1Global 10 Languages - English, French, German, Spanish, Swedish,
Italian, Norwegian, Brazilian Portuguese, Finnish, Japanese Katakana
2Western Europe 10 Languages - English, French, German, Spanish,
Swedish, Norwegian, Danish, Finnish, Italian, Brazilian Portuguese
3Eastern Europe 10 Languages - English, French, German, Dutch,
Polish, Czech, Hungarian, Russian, Latvian, Turkish
4North America 6 Languages - English, French, German, Spanish,
Brazilian Portuguese, Japanese Katakana
Page 18 of 86 Functional description
553-3001-216 Standard 4.00 April 2000
5Rls24 up-issue - English, French, German, Spanish, Swedish, Italian,
Norwegian, Brazilian Portuguese, Finnish, Japanese Katakana
6North America 6 Languages - English, French, German, Spanish,
Brazilian Portuguese, Japanese Katakana (Duplicate of the fourth set)
Duringthesoftware installation process, the installer selects one of the above
six Peripheral Software DownLoad (PSDL) files. Please see Software
Conversion Procedures (553-2001-320) for information on software
installation.
General features
The specific characteristic of the five models of the M3900Series telephones
is found on the following pages. Refer to:
• “M3901” on page 22
• “M3902” on page 23
• “M3903” on page 25
• “M3904” on page 27
• “M3905” on page 29
The M3900 Series Meridian Digital Telephones support features through:
• Fixed Feature Keys
• Programmable Line/Feature Keys (self-labeled)
• Programmable Soft Keys (self-labeled) (M3902 and M3905)
• Context Sensitive Soft Keys (M3903 and M3904)
• Applications Key
— Set-to-Set Messaging (M3903 and M3904)
— Corporate Directory (M3903 and M3904)
• M3900 “Hardware options” on page 57
Functional description Page 19 of 86
M3900 Series Telephones Description, Installation and Administration
Feature keys
Fixed Feature Keys
The Fixed Feature Keys (see Table 2) are the feature keys on the M3900
Series Meridian Digital Telephone that are prelabeled with the assigned
feature. The Fixed Feature Keys appear on the telephone with text or icon
labels. Telephones with icon labels are only available in specific market
areas.
Table 2
Fixed Feature Key text and icon labels (Part 1 of 3)
Feature Text Key Label Icon Key Label
Goodbye
Hold
Mute
Handsfree
Volume
Headset
Options
DN line
Feature (M3901)
Message
Directory/Log (M3904)
Goodbye
Hold
Mute
Headset
Options
Line
Feature
Fx
Message
Directory/Log
Page 20 of 86 Functional description
553-3001-216 Standard 4.00 April 2000
Call Log (M3903)
Shift
Application
Navigation
Copy
Quit
Transfer
(M3902)
InCalls
(M3905 Call Center)
Not Ready
(M3905 Call Center)
Make Busy
(M3905 Call Center)
Call Supervisor
(M3905 Call Center)
Answer Agent
(M3905 Call Center)
Activity Code
(M3905 Call Center)
Answer Emergency
(M3905 Call Center)
Table 2
Fixed Feature Key text and icon labels (Part 2 of 3)
Feature Text Key Label Icon Key Label
Call Log
Shift
Applications
Copy
Quit Quit
Transfer
In - Calls
Not Ready
Make Busy
Supervisor
Ans Agent
Activity
Ans Emerg
Table of contents
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