Meridian M3900 series Instruction Manual

M3900 Series Telephones Description, Installation and Administration
Meridian 1
M3900 Series Meridian Digital
Telephones
Description, Installation and Administration
Document Number: 553-3001-216
Document Release: Standard 4.00
Date: April 2000
Year Publish FCC TM
Copyright ©1999 – 2000 Nortel Networks
All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmfulinterference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks.

Page 3of 86
M3900 Series Telephones Description, Installation and Administration
4
Revision history
April 2000 Standard 4.00. This is a global document and is up-issued for X11 Release
25.0x. Document changes include removal of: redundant content; references
to equipment types except Options 11C, 51C, 61C, and 81C; and references
to previous software releases.
August 1999 Standard 3.00.
August 1999 Standard 2.00.
June 1999 Standard 1.00.

Page 4 of 86
553-3001-216 Standard 4.00 April 2000

Page 5of 86
M3900 Series Telephones Description, Installation and Administration
8
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Other documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Functional description . . . . . . . . . . . . . . . . . . . . . . 11
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Enhancements for X11 Release 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Set-To-Set Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating parameters for the Corporate Directory . . . . . . . . . . . 16
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Flash Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Language selection during software installation . . . . . . . . . . . . . . . 17
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Fixed Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Programmable Line/Feature Keys (self-labeled) . . . . . . . . . . . . 21
Soft Keys (self-labeled) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
For feature key assignment information see: . . . . . . . . . . . . . . . 22
M3901 Entry Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
M3902 Basic Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
M3903 Enhanced Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
M3904 Professional Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
M3905 Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Page 6 of 86 Contents
553-3001-216 Standard 4.00 April 2000
Configure the M3900 Series Meridian
Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configure the M3901, M3902, M3903, M3904,
and M3905 telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configure for Corporate Directory and Set-to-Set Messaging . . . 37
To clear or reset a Directory Password for
the M3900 Series telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configure the Virtual Office Flexible Feature Codes . . . . . . . . . . . 39
Print a list or count of Virtual Office telephones . . . . . . . . . . . . . . 40
Configure the Virtual Office Phantom loop . . . . . . . . . . . . . . . . . . 40
Print data for Virtual and Host Terminals . . . . . . . . . . . . . . . . . . . . 41
Print M3900 firmware versions found on the system disk . . . . . . . 41
Configure parameters for System-wide Flash Download . . . . . . . . 42
New commands in LD 32 to support the Flash Download feature . 44
M3900 Series key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M3901 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M3902 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
M3903 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
M3904 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
M3905 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . 59
Alternate key caps for the M3905 . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Analog Terminal Adapter (ATA) . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Computer Telephony Integration Adapter (CTIA) . . . . . . . . . . . . . 60
Telephone Application Programming Interface
(TAPI) software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Personal Directory PC Utility Software . . . . . . . . . . . . . . . . . . . 61
Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . 62
Key-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Contents Page 7 of 86
M3900 Series Telephones Description, Installation and Administration
External Alerter and Recording Interface . . . . . . . . . . . . . . . . . . . . 62
Handset option for the M3905 Call Center Telephone . . . . . . . . . . 63
Headset options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Telephone Wall Mount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
To install the M3900 Series Meridian Digital Telephones . . . . . . . 66
Telephone positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
To wall mount the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . . 67
Accessory keying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
To install the Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . 69
To install Personal Directory PC Utility software . . . . . . . . . . . . . . 72
To install the Key-based Expansion Module . . . . . . . . . . . . . . . . . . 73
To install the Display-based Expansion Module . . . . . . . . . . . . . . . 74
To install the handset option for the M3905
Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Headset options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
To install alternate key caps for the M3905 . . . . . . . . . . . . . . . . . . 77
Environmental and safety considerations . . . . . . 79
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Temperature and humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Safety and Electromagnetic Compatability . . . . . . . . . . . . . . . . . . . 81
Headset considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Line engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Page 8 of 86 Contents
553-3001-216 Standard 4.00 April 2000

Page 9of 86
M3900 Series Telephones Description, Installation and Administration
10
Preface
Thisguideprovides feature,expansion module,and specification information
for the M3900 Series Meridian Digital Telephones.
Other documentation
For more information, refer to the following documentation:
•Digital Telephone Line Engineering (553-2201-180)
•Spares Planning (553-3001-153)
•Equipment Identification (553-3001-154)
•Line Cards: Description (553-3001-105)
•X11 Features and Services (553-3001-306)
•X11 Administration (553-3001-311)
•X11 System Messages Guide (553-3001-411)
•X11 Maintenance (553-3001-511)

Page 10 of 86 Preface
553-3001-216 Standard 4.00 April 2000