Cisco Unified 7912G User manual

CISCO 7912G Phone User Guide

Business IP Telephony The Future is Now
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Index
CISCO 7912G Phone User Guide.............................................................................................1
Index .......................................................................................................................................1
An Overview of Your Phone ....................................................................................................2
Buttons and Hardware..............................................................................................................2
Call-Handling and Navigation Tips...........................................................................................3
Going On-Hook and Off-Hook .................................................................................................3
Choosing and Selecting Calls....................................................................................................4
Switching Among Calls ............................................................................................................4
Using Feature Menus................................................................................................................5
Entering and Editing Text .........................................................................................................5
Basic Call Handling..................................................................................................................6
Placing a Call ...........................................................................................................................6
Answering a Call ......................................................................................................................8
Ending a Call ...........................................................................................................................8
Using the Speaker.....................................................................................................................9
Using the Hold Button..............................................................................................................9
Transferring a Connected Call ................................................................................................ 10
Making Conference Calls........................................................................................................11
Starting or Joining a Standard Conference Call .......................................................................11
Starting or Joining a Meet-Me Conference Call .......................................................................12
Forwarding Your Calls to Another Number............................................................................. 13
Customizing Phone Settings ...................................................................................................14
Adjusting the Volume ............................................................................................................. 14
Customizing Rings .................................................................................................................14
Setting Up Speed Dial Numbers .............................................................................................15

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An Overview of Your Phone
The Cisco IP Phones 7905G and 7912G support:
• Voice communication over a data network
• Familiar telephony features to handle calls easily
• Special features to extend and customize your call-handling capabilities
Buttons and Hardware
1Phone screen Displays features such as the time, date, your
phone number, caller ID, call status, and softkey
tabs.
2Cisco IP Phone series Indicates your Cisco IP Phone model number.
3Softkeys Enable you to engage any of the functions
displayed on the corresponding phone screen tabs.
Softkeys point to feature options displayed along

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the bottom of your phone screen. Softkey
functions change depending on the status of your
phone (for example, if the phone is active or idle).
4Navigation button Enables you to scroll through text, highlight menu
items, and select calls displayed on the phone
screen. Also provides access to speed dial
numbers.
5Menu button Displays a menu that provides access to a voice
messaging system, phone logs and directories,
settings, and services.
6Hold button Places the active call on hold, resumes a call on
hold, and switches between
7Keypad Works exactly like the keypad on a traditional
telephone
8 Volume button Increases or decreases volume for the handset and
speaker. Also controls the ringer volume (if
on-hook).
9 Handset Functions like a traditional handset. The light
strip at the top of the handset blinks when the
phone rings and remains lit to indicate new voice
messages
(depending on your message system).
10 Footstand Allows the phone to stand at a convenient angle
on a desk or table.
Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco
IP Phone.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is
on-hook or off-hook.
• On-Hook—The phone handset is resting in the cradle, no calls are active,
and you do not have an active dial tone. Your phone provides on-hook dialing,
which enables you to enter or choose phone numbers before activating the
call.
• Off-Hook—The phone handset is lifted from the cradle, or you have pressed

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Dial or NewCall to get a dial tone.
Choosing and Selecting Calls
Many phone features require that you select the calls you want to use with a
particular feature. For example, you might have four held calls, but you only
want to join two of them to a conference call.
You can select just the calls you want to add to the conference call before
activating the feature.
If you want to…. Then…
Choose a call Use the Navigation button to scroll through the call list
until the pointer on the left side of the phone screen
appears next to the call you want to choose.
Select a call Choose the call and then press more > Select to select
the call. You may have to press the more key several
times. Selected calls are indicated with a checkmark
next to them. You can select multiple calls.
Switching Among Calls
Your phone can support up to six calls on one line
The following tips can help you switch among calls on your line. Use the
Navigation button to scroll through the call list.
If you want to... Then...
View current calls on a line See your phone screen.
Switch between calls on one
line Use the Navigation button to select the desired call and press the Hold button.
Switch from a connected call to
answer a ringing call Press Answer. Doing so answers the new call and automatically places the first call
on hold .
Tips
• Only one call can be active at any given time; other calls will be placed on hold
automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest
duration display at the top of the call list.
• Incoming calls are initially shown on the top of the display but move to the bottom once
you answer them.

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Using Feature Menus
The following tips can help you use feature menus.
If you want to... Then...
Access the feature menus Press the Menu button to display Messages,
Directories, Settings, and
Services feature menus.
Scroll through a list or
menu Press the Navigation button.
Select a menu item Use the Navigation button to scroll to a menu
item, then press Select. Or
press the number key on your phone’s keypad
that corresponds to the number displayed next to
the menu item.
Go back one level in a
feature menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.)
Close a feature menu Press Exit one or more times until the menu
closes.
Exit all menus Press the Menu button.
Entering and Editing Text
If you want to... Then...
Enter a letter on your phone display Press the appropriate keypad number
one or more times to select a letter
(with or without capitalization). When
you pause, the cursor automatically
advances to allow you to enter the next
letter.
Delete within an entry or move
your cursor Press << or Delete to remove a letter or digit. Press >> to move the cursor to the
right.

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Basic Call Handling
This section covers basic call-handling tasks such as placing, answering, and
transferring calls.
Placing a Call
To place a call, use one of several options to go off-hook before or after
dialing a number.
If you want to... Then...
Dial off-hook Lift the handset and dial the number.
Dial on-hook
(without dial tone) Enter or choose a phone number by:
• Entering a phone number on the keypad.
• Pressing the Navigation button to access and choose phone
numbers
from your list of speed dial numbers.
Then, to place the call, do one of these things to go off-hook:
• Lift the handset
• Press Dial
Dial on-hook (with
dial tone) Press NewCall and dial the number.
Redial the most
recently dialed
number
Press Redial.
Speed dial a number Do one of the following:
• Press the Navigation button to choose a number from your list of
speed dial numbers and then press Dial.
• Enter a speed dial index number (1-99 on the keypad) while
on-hook
and press AbbrDial.
For details, see the “Setting Up Speed Dial Numbers” section on
page 28.
Dial from a call log Press the Menu button and select Directories > Missed Calls,
Received
Calls, Placed Calls, Speed Dial, or Directory Services. To dial
from a listing,
scroll to it and go off-hook.
To add a prefix or other digits to the number before dialing, press
EditDial.

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Place a call when
another call is active Press the Hold button. Then dial, redial, or speed dial a number.
Receive notification
when a busy or
ringing extension
becomes available
Call the number and press CallBack while listening to the busy
tone or ring sound. Hang up. When the extension becomes
available, your phone will provide you with an audio and visual
alert. (The call back to this number is not automatic; you must place
the call.) To view the status of call back notification,
press CallBack while the phone is idle.
To cancel call back notification, press Cancel.
CallBack is a special feature that your system administrator might
configure for your phone. You will not have access to this feature
by default.
Tips
• If you make a mistake while entering a phone number, press << to erase one
or more digits. Press Cancel to exit the dialing attempt, or hang up.
• If you are dialing with the phone on-hook, you cannot use * or # as the
leading digit. If you need to use these keys, dial with the phone off-hook.
• You cannot activate call back notification if the called party has forwarded
all calls to another extension.
• You may not be able to place a call when another call is active if you reach
the maximum number of calls configured for your line.

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Answering a Call
To answer a call, pick up the handset. See the table below for more options.
If you want to... Then...
Switch from a connected call to
answer a ringing call Press Answer. Doing so answers the new call and automatically places the first call
on hold. See the “Using the Hold Button”
section on page 16 for more information.
Answer a call using call waiting you will hear a call waiting tone and see
caller ID information if a new call comes
in while you are on another call. To
answer the call, press Answer.
To return to the original call, use the
Navigation button to select the desired
call and then press the Hold button.
To switch between calls, use the
Navigation button to select the desired
call and then press the Hold button to
resume.
To create a conference call between
yourself and the other two parties, select
the desired calls and press Join.
Retrieve, or allow someone else
to retrieve, a held call on another
phone (such as a phone in a
conference room)
Use Call Park. See the “Storing and
Retrieving Parked Calls” section on page
21.
Use your phone to answer a call
that is ringing on another phone Use Call Pickup. See the “Understanding Shared Lines” section on page 23.
Ending a Call
To end a call, hang up the handset or press EndCall.
If you press End Call, you do not have to put the handset back in
the cradle to end the call.
When the handset in not in the cradle, the off-hook icon will appear
on the screen although there are no active calls.

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Using the Speaker
The Cisco IP Phone 7905G and 7912G each provide a speaker for hands-free
listening. You can use the speaker only to listen to a call. To talk on a call, you
must pick up the handset.
If you want to... Then...
Listen to the other party on the
speaker Press Monitor and then hang up the handset. You will be able to hear the call
but you will not be able to talk on the call.
Listen to the other party using the
handset Lift the handset or press MonOff.
Turn off the speaker and hang up Press EndCall.
Adjust the volume on the speaker Press the up or down Volume button
when the speaker is in use.
If you want to save the speaker volume
setting, press Save.
Using the Hold Button
Only one call can be active at any given time; all other connected calls must
be placed on hold.
If you want to... Then...
Put a call on hold Select the call you want to put on hold and press
the Hold button.
The button turns red and the caller ID information
flashes on the phone screen.
Remove a call from hold Select the call you want to remove from hold and
press the Hold button. The button light turns off.
Tips
• Engaging the Hold feature typically generates music or a beeping tone. For
this reason, avoid
putting a conference call on hold.
• When you have multiple calls on one line, the active call always appears at
the top of the phone screen. Held calls appear below.
• You can put up to six calls on hold.