Cisco Unified 7912G User manual

CISCO 7912G Phone User Guide

Business IP Telephony The Future is Now
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Index
CISCO 7912G Phone User Guide.............................................................................................1
Index .......................................................................................................................................1
An Overview of Your Phone ....................................................................................................2
Buttons and Hardware..............................................................................................................2
Call-Handling and Navigation Tips...........................................................................................3
Going On-Hook and Off-Hook .................................................................................................3
Choosing and Selecting Calls....................................................................................................4
Switching Among Calls ............................................................................................................4
Using Feature Menus................................................................................................................5
Entering and Editing Text .........................................................................................................5
Basic Call Handling..................................................................................................................6
Placing a Call ...........................................................................................................................6
Answering a Call ......................................................................................................................8
Ending a Call ...........................................................................................................................8
Using the Speaker.....................................................................................................................9
Using the Hold Button..............................................................................................................9
Transferring a Connected Call ................................................................................................ 10
Making Conference Calls........................................................................................................11
Starting or Joining a Standard Conference Call .......................................................................11
Starting or Joining a Meet-Me Conference Call .......................................................................12
Forwarding Your Calls to Another Number............................................................................. 13
Customizing Phone Settings ...................................................................................................14
Adjusting the Volume ............................................................................................................. 14
Customizing Rings .................................................................................................................14
Setting Up Speed Dial Numbers .............................................................................................15

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An Overview of Your Phone
The Cisco IP Phones 7905G and 7912G support:
• Voice communication over a data network
• Familiar telephony features to handle calls easily
• Special features to extend and customize your call-handling capabilities
Buttons and Hardware
1Phone screen Displays features such as the time, date, your
phone number, caller ID, call status, and softkey
tabs.
2Cisco IP Phone series Indicates your Cisco IP Phone model number.
3Softkeys Enable you to engage any of the functions
displayed on the corresponding phone screen tabs.
Softkeys point to feature options displayed along

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the bottom of your phone screen. Softkey
functions change depending on the status of your
phone (for example, if the phone is active or idle).
4Navigation button Enables you to scroll through text, highlight menu
items, and select calls displayed on the phone
screen. Also provides access to speed dial
numbers.
5Menu button Displays a menu that provides access to a voice
messaging system, phone logs and directories,
settings, and services.
6Hold button Places the active call on hold, resumes a call on
hold, and switches between
7Keypad Works exactly like the keypad on a traditional
telephone
8 Volume button Increases or decreases volume for the handset and
speaker. Also controls the ringer volume (if
on-hook).
9 Handset Functions like a traditional handset. The light
strip at the top of the handset blinks when the
phone rings and remains lit to indicate new voice
messages
(depending on your message system).
10 Footstand Allows the phone to stand at a convenient angle
on a desk or table.
Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco
IP Phone.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is
on-hook or off-hook.
• On-Hook—The phone handset is resting in the cradle, no calls are active,
and you do not have an active dial tone. Your phone provides on-hook dialing,
which enables you to enter or choose phone numbers before activating the
call.
• Off-Hook—The phone handset is lifted from the cradle, or you have pressed

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Dial or NewCall to get a dial tone.
Choosing and Selecting Calls
Many phone features require that you select the calls you want to use with a
particular feature. For example, you might have four held calls, but you only
want to join two of them to a conference call.
You can select just the calls you want to add to the conference call before
activating the feature.
If you want to…. Then…
Choose a call Use the Navigation button to scroll through the call list
until the pointer on the left side of the phone screen
appears next to the call you want to choose.
Select a call Choose the call and then press more > Select to select
the call. You may have to press the more key several
times. Selected calls are indicated with a checkmark
next to them. You can select multiple calls.
Switching Among Calls
Your phone can support up to six calls on one line
The following tips can help you switch among calls on your line. Use the
Navigation button to scroll through the call list.
If you want to... Then...
View current calls on a line See your phone screen.
Switch between calls on one
line Use the Navigation button to select the desired call and press the Hold button.
Switch from a connected call to
answer a ringing call Press Answer. Doing so answers the new call and automatically places the first call
on hold .
Tips
• Only one call can be active at any given time; other calls will be placed on hold
automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest
duration display at the top of the call list.
• Incoming calls are initially shown on the top of the display but move to the bottom once
you answer them.

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Using Feature Menus
The following tips can help you use feature menus.
If you want to... Then...
Access the feature menus Press the Menu button to display Messages,
Directories, Settings, and
Services feature menus.
Scroll through a list or
menu Press the Navigation button.
Select a menu item Use the Navigation button to scroll to a menu
item, then press Select. Or
press the number key on your phone’s keypad
that corresponds to the number displayed next to
the menu item.
Go back one level in a
feature menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.)
Close a feature menu Press Exit one or more times until the menu
closes.
Exit all menus Press the Menu button.
Entering and Editing Text
If you want to... Then...
Enter a letter on your phone display Press the appropriate keypad number
one or more times to select a letter
(with or without capitalization). When
you pause, the cursor automatically
advances to allow you to enter the next
letter.
Delete within an entry or move
your cursor Press << or Delete to remove a letter or digit. Press >> to move the cursor to the
right.

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Basic Call Handling
This section covers basic call-handling tasks such as placing, answering, and
transferring calls.
Placing a Call
To place a call, use one of several options to go off-hook before or after
dialing a number.
If you want to... Then...
Dial off-hook Lift the handset and dial the number.
Dial on-hook
(without dial tone) Enter or choose a phone number by:
• Entering a phone number on the keypad.
• Pressing the Navigation button to access and choose phone
numbers
from your list of speed dial numbers.
Then, to place the call, do one of these things to go off-hook:
• Lift the handset
• Press Dial
Dial on-hook (with
dial tone) Press NewCall and dial the number.
Redial the most
recently dialed
number
Press Redial.
Speed dial a number Do one of the following:
• Press the Navigation button to choose a number from your list of
speed dial numbers and then press Dial.
• Enter a speed dial index number (1-99 on the keypad) while
on-hook
and press AbbrDial.
For details, see the “Setting Up Speed Dial Numbers” section on
page 28.
Dial from a call log Press the Menu button and select Directories > Missed Calls,
Received
Calls, Placed Calls, Speed Dial, or Directory Services. To dial
from a listing,
scroll to it and go off-hook.
To add a prefix or other digits to the number before dialing, press
EditDial.

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Place a call when
another call is active Press the Hold button. Then dial, redial, or speed dial a number.
Receive notification
when a busy or
ringing extension
becomes available
Call the number and press CallBack while listening to the busy
tone or ring sound. Hang up. When the extension becomes
available, your phone will provide you with an audio and visual
alert. (The call back to this number is not automatic; you must place
the call.) To view the status of call back notification,
press CallBack while the phone is idle.
To cancel call back notification, press Cancel.
CallBack is a special feature that your system administrator might
configure for your phone. You will not have access to this feature
by default.
Tips
• If you make a mistake while entering a phone number, press << to erase one
or more digits. Press Cancel to exit the dialing attempt, or hang up.
• If you are dialing with the phone on-hook, you cannot use * or # as the
leading digit. If you need to use these keys, dial with the phone off-hook.
• You cannot activate call back notification if the called party has forwarded
all calls to another extension.
• You may not be able to place a call when another call is active if you reach
the maximum number of calls configured for your line.

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Answering a Call
To answer a call, pick up the handset. See the table below for more options.
If you want to... Then...
Switch from a connected call to
answer a ringing call Press Answer. Doing so answers the new call and automatically places the first call
on hold. See the “Using the Hold Button”
section on page 16 for more information.
Answer a call using call waiting you will hear a call waiting tone and see
caller ID information if a new call comes
in while you are on another call. To
answer the call, press Answer.
To return to the original call, use the
Navigation button to select the desired
call and then press the Hold button.
To switch between calls, use the
Navigation button to select the desired
call and then press the Hold button to
resume.
To create a conference call between
yourself and the other two parties, select
the desired calls and press Join.
Retrieve, or allow someone else
to retrieve, a held call on another
phone (such as a phone in a
conference room)
Use Call Park. See the “Storing and
Retrieving Parked Calls” section on page
21.
Use your phone to answer a call
that is ringing on another phone Use Call Pickup. See the “Understanding Shared Lines” section on page 23.
Ending a Call
To end a call, hang up the handset or press EndCall.
If you press End Call, you do not have to put the handset back in
the cradle to end the call.
When the handset in not in the cradle, the off-hook icon will appear
on the screen although there are no active calls.

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Using the Speaker
The Cisco IP Phone 7905G and 7912G each provide a speaker for hands-free
listening. You can use the speaker only to listen to a call. To talk on a call, you
must pick up the handset.
If you want to... Then...
Listen to the other party on the
speaker Press Monitor and then hang up the handset. You will be able to hear the call
but you will not be able to talk on the call.
Listen to the other party using the
handset Lift the handset or press MonOff.
Turn off the speaker and hang up Press EndCall.
Adjust the volume on the speaker Press the up or down Volume button
when the speaker is in use.
If you want to save the speaker volume
setting, press Save.
Using the Hold Button
Only one call can be active at any given time; all other connected calls must
be placed on hold.
If you want to... Then...
Put a call on hold Select the call you want to put on hold and press
the Hold button.
The button turns red and the caller ID information
flashes on the phone screen.
Remove a call from hold Select the call you want to remove from hold and
press the Hold button. The button light turns off.
Tips
• Engaging the Hold feature typically generates music or a beeping tone. For
this reason, avoid
putting a conference call on hold.
• When you have multiple calls on one line, the active call always appears at
the top of the phone screen. Held calls appear below.
• You can put up to six calls on hold.

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Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you
want to transfer the call.
If you want to... Then...
Transfer a call without talking to
the transfer recipient Press Trnsfer and enter the target number. When you hear the call
ringing, hang up.
If your system administrator did not enable
on-hook transfer, you must press Trnsfer again
to complete the transfer. To cancel the transfer,
press EndCall.
Talk to the transfer
recipient before transferring
a call (consult transfer)
Press Trnsfer and enter the target number. Wait
for the transfer recipient to answer. If the
recipient accepts the transferred call, press
Trnsfer again. If the recipient refuses the call,
press EndCall and then
the Hold button to return to the original call.
If your system administrator did not enable
on-hook transfer, you must press Trnsfer again
to complete the transfer. To cancel the transfer,
press EndCall.
Transfer two current calls to each
other (direct transfer) Scroll to highlight any call on the line and press Select. Repeat this process for the second call.
With one of the selected calls highlighted, press
DirTrfr. (You might need to press more to see
DirTrfr.) The two calls connect to each other
and drop you from the call.
If you want to stay on the line with the callers,
use Join to create a conference instead. For
details, see the “Making Conference Calls”
section on page 18.
Tips
• When on-hook transfer is enabled, you can either hang up or press Trnsfer,
then hang up.
• You cannot use Trnsfer to redirect a call on hold. Press Hold to remove the
call from hold before transferring it.

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Making Conference Calls
Conference calling allows three or more parties to participate in a call
simultaneously. Your Cisco IP Phone can support several types of conference
calls
The following conference softkeys may be available on your phone:
• Confrn—Use this softkey to establish conferences (3-16 particpants) by
calling each participant individually. Standard conference calling is a default
feature.
• Join—Use this softkey to establish a conference (3-16 participants) among
several current calls on a single line. Standard conference calling is a default
feature available on most phones.
• MeetMe—Use this softkey to host a conference (up to 100 particpants,
depending on your configuration) Meet-Me conferences require participants to
call an established number at a specific time. This is an optional feature.
See “Starting or Joining a Meet-Me Conference Call” section on page 19 for
more details.
Starting or Joining a Standard Conference Call
Some of the conference features in the table below might not be available to
you depending on how your system administrator configured your phone.
If you want to... Then...
Invite current callers to join a
conference Choose any call on the line and press Select. Repeat this process for each call you want to add to the
conference. From one of the selected calls, press
more > Join. The selected calls are automatically
added to the conference.
Start a conference call by calling
participants During a connected call, press more > Confrn to add another party to the call. Enter the conference
participant’s phone number. After the call connects
and you have spoken to the conference participant,
press Confrn again to add this party to your call.
Follow this procedure to add each participant.
Join a conference call Answer the phone when it rings. You do not need to
do anything
special to join a conference call.
View a list of conference
participants Choose an active conference and press ConfList. Participants are listed in the order in which they join
the conference, from bottom to top.

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If you want to... Then...
Get an updated list of conference
participants While viewing the conference list, press Update.
See who started the conference While viewing the conference list, locate the
person listed at the bottom of the list with an
asterisk (*) next to his/her name.
Remove any conference participant Scroll to highlight the participant’s name
and press Remove. You can remove
participants only if you initiated the
conference call.
Drop the last party added to a standard
conference Press RmLstC or scroll to highlight the participant’s name at the top conference list
and press Remove. The last participant to
enter the conference is always listed at the
top of the list. You can remove participants
only if you initiated the conference call.
End a conference Hang up or press EndCall.
Tips
• Engaging the Hold feature generates music or a beeping tone. For this reason, avoid
putting a conference call on hold.
• If you get an error stating “No Participant Info” when attempting to use Join, be sure that
you have selected at least one call in addition to the active call.
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows participants to join a conference by calling the conference
number directly, rather than waiting for the conference initiator to call them.
To start a Meet-Me conference, use the MeetMe softkey on your phone, then dial the
Meet-Me phone number provided to you by your system administrator. To participate in a
Meet-Me conference, dial the Meet-Me phone number at a specified time. Conference
participants hear a busy tone if they call into the conference before the conference initiator
has dialed in. Once the conference initiator has dialed in, the Meet-Me conference is
established and can continue even if the conference initiator disconnects.
If you want to... Then...
Establish a Meet-Me conference Press NewCall or go off-hook and press
more > MeetMe. Dial the Meet-Me
conference number.
Note: Remember to inform participants
about the conference number, so they can
dial in. However, participants will hear busy
tone if they call the conference number

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before you have dialed in.
Join a Meet-Me conference Dial the Meet-Me conference number
provided by the Meet-Me conference
initiator.
You can join the conference only after the
initiator has dialed in.
End a Meet-Me conference Hang up or press EndCall.
Forwarding Your Calls to Another Number
You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to
another number.
Enter the Call Forward All target number exactly as you would need to dial it
from your desk phone. For example, enter an access code such as 9 or the area
code, if necessary.
If you want to... Then..
Set up call forwarding from your phone Press more > CFwdAll and enter a target phone
number. The screen displays “Forwarded to
<target number>.
Cancel call forwarding
from your phone Press more > CFwdAll. The “Forwarded to <number>” message disappears.
Verify that call
forwarding is enabled Look at the call state icon for the line. When call forwarding is enabled, an animated arrow
displays over the phone icon and a message
appears in the status area indicating the number
to which calls are forwarding.
Tips
• You can forward your calls to a traditional analog phone or to another IP phone

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Customizing Phone Settings
You can personalize your Cisco IP Phone by adjusting settings, as described in the tables
below.
• If you want to restore your previously-saved settings on the phone, choose
Settings > more> Restore.
• If you want to restore these settings back to those originally stored on the phone
when it was manufactured, choose Settings > more > Factory. All your
previously saved changes will be reset.
Adjusting the Volume
The table below describes how to adjust and save volume levels on your phone.
If you want to... Then...
Adjust the volume
level for a call Press the Volume button during a call or after invoking a dial tone.
Doing so adjusts the volume level for the
currently active audio mode.
For example, if you increase the volume
while you are using the handset, you have
not affected the speaker volume.
Press Save to preserve the new volume as
the default level for this audio mode. If you
want your phone to keep this volume setting
even after a reboot, press the Menu button
and choose Settings > Save.
Adjust the volume level for the ringer Press the Volume button while the handset
is in the cradle. The new ringer volume is
saved automatically.
If you adjust the handset or speaker volume without saving the change, the
volume will revert to the previously saved level the next time you use that
audio mode.
Customizing Rings
You can change the sound your phone makes when it rings to suit your tastes and to help
you differentiate between your phone ringing and another nearby phone.
If you want to... Then...

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Change the ring sound Press the Menu button and select Settings >
Ring Type. Use the Navigation button to
scroll through the ring types and press Play
to hear the selected ring type.
When you find the ring you want, press
Select and OK.
Setting Up Speed Dial Numbers
You can set up to four speed dial numbers on your Cisco IP Phone 7905G and 7912G.
Set up speed dial from your User Options web pages, as described in the table below. (See
the “Accessing Your User Options Web Pages” section on page 30 for more instructions.)
Your system administrator can assign speed dial numbers to your phone; he
or she can also restrict the number of speed dials that you can configure.
If you want to... Then...
Set up speed dial buttons Log in to your User Options web pages, select your
device, then choose Add/Update Your Speed Dials from
the main menu.
Enter a phone number and label for each available speed
dial number. Enter the number exactly as you would need
to dial it from your desk phone. For example, enter an
access code such as 9 or the area code, if necessary.
The label you enter appears next to the speed dial number
in your speed dial list
Remove a speed dial number Delete the phone number and associated text in the
Add/Update Your Speed Dials window.
For details on how to use speed dials to place calls, see the “Placing a Call” section on page
12.