Meridian M3310 User manual

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Introducing your Meridian Digital Telephone 1
Meridian Digital Telephones 1
M3820 1
M3310 2
M3110 3
Selecting a position for your Meridian Digital Telephone 4
Parts of your Meridian Digital Telephone 5
Your Telephone’s Display 6
Idle screen format 6
Calling party information 6
Display options 6
Using Display Options 7
Your telephone’s features 12
Initiating Calls 12
To call using the dial pad 13
Answering Calls 13
Placing a call on hold 13
Call Transfer 14
On-hook dialing 15
Predial 15
Last Number Redial 16
Handsfree 16
Group Listening 17
Directory (M3820 only) 18
Callers List and Redial List (M3820 only) 21
Making a call 25
Auto Dial 25
Ring Again 25
Speed Call 26
System Speed Call 28
Call Page 28
Override 29
Override, Enhanced 29
Stored Number 30
Contents

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Buzz 30
Forced Camp-on 31
Call Charge/Forced Charge 31
Hot Line 33
Radio Paging 33
Voice Call 35
Receiving a call 37
Call Waiting 37
Call Pickup 38
Timed Recall Reminder 39
Automatic Answerback 39
During a call 41
Call Transfer 41
Auto Dial Transfer 41
Call Park 42
Attendant Recall 43
Display 43
Call Charge 44
On Hold on Loudspeaker 44
Malicious Call Trace 46
Centrex/Exchange Switchhook Flash 46
While you are away from your desk 47
Call Forward 47
Call Forward - Internal 48
Remote Call Forward 49
Electronic Lock 51
Intercom 52
To talk with more than one person 53
Conference 53
Group Call 54
Call Join 55
Privacy Release 56
Contents

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Working without interruption 57
Call Forward 57
Make Busy 58
Hospitality features 59
Automatic Wake-Up 59
Message Registration 60
Maid Identification 61
Room Status 62
Options 64
Your Telephone’s Controls 65
Terms you should know 67
FFCs 68
Contents

1
Introducing your Meridian DigitalTelephone
This guide introduces you to your new Meridian digital telephone. It provides
you with a description of the controls, and a description of the features that
are available to you.
Meridian DigitalTelephones
There are three different models of the Meridian Digital Telephone and the
following are features of each type:
M3820
Handsfree
On-Hook Dialing
Group Listening
Speaker/Mute Indicator
Message Waiting Indicator
Headset Socket
Wall Mount Capability
2 x 24 Character Display
13 configurable Feature Keys
Volume Control Bar for:
• Ringing Tone
• Buzz Tone
• Speaker
• Handset/Headset
• Handsfree/Group Listening
Directory List supporting 75 entries
Callers List supporting 20 entries
Redial List supporting 5 entries
Introducing your Meridian Digital Telephone

2
Support for the following set options:
• MCA data option to provide inte-
grated voice and data transmission
• External Alerter Interface for high
ambient noise environments
•Add-on 22 configurable Feature Key
Expansion Modules (2 maximum)
M3310
Handsfree
On-Hook Dialing
Group Listening
Speaker/Mute Indicator
Message Waiting Indicator
Headset Socket
Wall Mount Capability
2 x 24 Character Display
7 configurable Feature Keys
Volume Control Bar for:
• Ringing Tone
• Buzz Tone
• Speaker
• Handset/Headset
• Handsfree/Group Listening
Support for the following set options:
• MCA data option to provide inte-
grated voice and data transmission
• External Alerter Interface for high
ambient noise environments
Introducing your Meridian Digital Telephone

3
M3110
On-Hook Dialing
Group Listening
Speaker/Mute Indicator
Message Waiting Indicator
Wall Mount Capability
8 configurable Feature Keys
Volume Control Bar for:
• Ringing Tone
• Buzz Tone
• Speaker
• Handset
• Group Listening
Support for the following set options:
• MCA data option to provide inte-
grated voice and data transmission
• External Alerter Interface for high
ambient noise environments
Introducing your Meridian Digital Telephone

4
Selecting a position for your Meridian DigitalTelephone
• OnYour Desk:Your Meridian Digital
Telephone can be placed on your
desk so that it is tilted upwards mak-
ing it easier to see the display; there
are two positions for the desk.
Low Position
High Position (Default)
• On the wall:The wall mount lets you
attach your telephone on the wall by
rotating the base.All three Meridian
Digital Telephone models can be
wall mounted.
•Contact your System Administrator if
you wish to change the position of
your Meridian Digital Telephone.
Wall Mount
Introducing your Meridian Digital Telephone

5
Parts of your Meridian DigitalTelephone
The preceding figure shows the location of the control buttons on your
Meridian Digital Telephone.Please refer to the section titled Your Telephone’s
Controls , located near the back of this guide, for information on the functions
performed by each of these buttons.
MERIDIAN
Program Key **
Feature Keys
1 Release (Rls) Key
3 Hold Key
4 Speaker
5 Speaker/Mute LED
6 Speaker Key
8 Mute Key
9 Edit Key*
10 Callers List Key* Cursor Keys*
Delete Key*
Dial Key*
** M3310 and M3820 only
Display **
PrimaryDirectory
Number (DN) Key
Directory Key*
* M3820 only
2 Message Waiting Indicator LCD Indicators
19
17
18
15
16
14
11
13
12
7 Volume Control Bar
Introducing your Meridian Digital Telephone

6
YourTelephone’s Display
Idle screen format
The Meridian M3820 and M3310 are equipped with a 2 x 24 character display
module.The idle display, as shown below, gives the current date and time.
When you go off hook, the time and date disappear and information about
your call is displayed.
Calling party information
When your phone rings, information about the incoming call is displayed.The
phone number and name of the person calling may appear in the display
module if this information is available.
Display options
An additional function of the display is using it to show information when
programming various functions.By pressing the Program Key, you can scroll
through different adjustable features on your telephone.Scroll by using the
Volume Control Bar .
You may select the following adjustable features:
24 APR 7:45 P
00 VOLUME ADJUSTMENT
01 PREDIAL RECALL
02 CONTRAST ADJUSTMENT
03 CALL TIMER ENABLE
04 IDLE SCREEN FORMAT
05 LANGUAGE SELECTION
07 DISPLAY DIAGNOSTICS
09 KEY CLICK
*3 CALLERS SAVED
*4 DIRECTORY
*1 GROUP LISTENING
*2 CALLERS LIST
*
*
*
* M3820 only
Your Telephone’s Display

7
Under each of the above possible adjustable features on your display, it will
read
SELECT OR SCROLL <<< >>> . For instance, if you are displaying
03 CALL TIMER ENABLE , you may select this feature to program it by pushing
‚‹
, or you may push the right side of the volume control bar once to scroll
to
04 IDLE SCREEN FORMAT or push the left side of the volume control bar
once to get to 02 CONTRAST ADJUSTMENT .
Using Display Options
Group Listening
Follow these steps to change the status
(enabled/disabled) of the Group
Listening feature on your telephone:
P 1. Press the Program Key.
2. Press • then ⁄ .
3. Use the Volume Control Bar to
toggle between enabled and
disabled.
P
4. Press the Program Key when the
desired status is visible.
This option cannot be programmed
when a headset is connected, as group
listening is automatically selected.
Callers List (M3820 only)
Follow these steps to change the status
(enabled/disabled) of the Callers List
flashing LCD indicator:
P 1. Press the Program Key.
2. Press • then ¤ .
3. Use the Volume Control Bar to
enable/disable the flashing indicator
for the Callers List.
P
4. Press the Program Key when the
desired status is visible.
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+
Your Telephone’s Display

8
Callers Saved (M3820 only)
Follow these steps to select whether the
Callers List saves all calls or only those
which are not answered:
P
1. Press the Program Key.
2. Press
•
then
‹
.
3. Use the Volume Control Bar to
select all calls/unanswered calls to
be saved to the Callers List.
P
4. Press the Program Key when the
desired status is visible.
Delete Directory (M3820 only)
Follow these steps to delete all entries in
the directory:
P
1. Press the Program Key.
2. Press
•
then
›
.
3. Press the Delete Key.
4. Press the Delete Key again to delete
the directory.
If you do not push any buttons on your
telephone for six seconds, the delete
action will be ignored and the screen will
display the directory entry again.
5. Press the Directory Key.
+
A
A
Your Telephone’s Display

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Volume Adjustment It is easy to adjust the volume on your
telephone by following these steps:
P 1. Press the Program Key.
2. Press ‚ then ‚ . Follow by
pressing ⁄ to adjust the ringing
tone. Pressing ¤ allows you to
adjust the buzzer tone.Press ‹ to
adjust the speaker volume. Press
› to adjust the volume of the
handset and press fi “handsfree”
(if it is configured.)
3. Press theVolume Control Bar on
the left to reduce the volume; press
the volume control bar on the right to
increase the volume.
P 4. Press the Program Key.
Predial recall To display the last number predialed:
P 1. Press the Program Key.
2. Press ‚ then ⁄ .
Contrast Adjustment You may need to adjust how light/dark
the text is in your display depending on
the tilt of your display and the lighting in
the environment where the phone is
located. Follow these steps to make
adjustments:
P 1. Press the Program Key.
2. Press ‚ then ¤ .
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Your Telephone’s Display

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3. Use theVolume Control Bar to
increase or decrease the contrast.
P 4. Press the Program Key.
CallTimer Enable Sometimes it is interesting to see how
long we stay on the phone with certain
customers or fellow employees.Follow
these steps to enable the call timer.
P 1. Press the Program Key.
2. Press ‚ then ‹ .
3. Press theVolume Control Bar to
toggle between CALL TIMER ON and
CALL TIMER OFF .
P 4. Press the Program Key when the
desired status is visible.
Idle Screen Format Follow these steps to determine how
your idle screen will look:
P 1. Press the Program Key.
2. Press ‚ then › . IDLE FORMAT is
displayed along with your current
selection.
3. Press theVolume Control Bar to
scroll though the various formats
until you find the one that you like
best.
P 4. Press the Program Key.
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+
+
Your Telephone’s Display

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Language Selection The information on your display can be
displayed in one of several languages.
Follow these steps to change your
display to a different language:
P 1. Press the Program Key.
2. Press ‚ then fi .
3. Use theVolume Control Bar to
scroll to the desired language.
P 4. Press the Program Key.
Introducing your Meridian Digital Telephone
Display Diagnostics Select Display Diagnostics by following
these steps:
P 1. Press the Program Key.
2. Press ‚ then ‡ .
3. Scroll through the various test
screens using theVolume Control
Bar.
P 4. Press the Program Key to end
diagnostics mode.
Introducing your Meridian Digital Telephone
Key Click Follow these steps if you want to hear a
tone each time you press a dial pad key:
P 1. Press the Program Key.
2. Press ‚ then · .
3. Press theVolume Control Bar to
toggle between KEY CLICK ON and
KEY CLICK OFF .
P 4. Press the Program Key when the
desired status is visible.
+
+
+
Your Telephone’s Display

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Your telephone’s features
Your telephone system administrator assigns features to your programmable
feature keys.Whenever this guide describes a procedure that requires special
codes or passwords, ask your telephone system administrator to provide
these to you.
To use a feature, you will be instructed to press a feature key, or enter an FFC
code.You may be provided with Flexible Feature Codes (FFCs), which you will
need in order to use some features. A table is located conveniently in the
back of this guide for you to note FFCs.
Not all features are available in your area, and some require additional
equipment.
Initiating Calls
There are several ways to initiate a call from your Meridian digital telephones
depending on the model:
∫
2637 • Via the DN Key
• Via the Dial Key (M3820 only)
• Via the Speaker Key
• Via the Handset
Whenever you read “Lift the handset,” in
this guide, you may alternatively press a
DN Key, press the Speaker Key or Dial
Key (if so equipped). Each of these
actions will give you dial tone.
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)
Your telephone’s features

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To call using the dial pad
1. Lift the handset or press a DN Key.
∫
2637 Press a DN Key if no free line is selected
automatically.
2. Dial the number.
Answering Calls
When you receive an incoming call, your telephone rings and the LCD
indicator
º flashes.
To answer a call, perform one of
the following •Lift the handset
• Press the Speaker Key (Main DN
only)
∫
2637 • Press the DN Key beside the flash-
ing LCD indicator º .
• Press the Dial Key (main DN only.)
Placing a call on hold
Use the Hold feature to place a call on hold. An example of where hold would
be useful would be to answer a call on a second line without disconnecting
from your original call.
To place a call on hold:
˙ Press Hold.The LCD indicator º
flashes beside the line on hold.
The caller may hear music if this is
programmed on your system.
To retrieve a call on hold:
∫
2637 Press the DN Key beside the flashing
LCD indicator
º .
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)
Your telephone’s features

14
CallTransfer
Use the Transfer feature to redirect a call to a third party.
To transfer a call to another
number:
†
1. PressTransfer.The other party is on
hold and you hear dial tone.The
LCD indicator lights steadily.
2. Dial the DN that you want to transfer
the call to.
† 3. PressTransfer again, either when
you hear ringing, or after you talk
privately to the person you are
transferring the call to.
The LCD indicator goes from steady to
off.
If the person you are calling is not
available:
∫
2637 Press the DN Key beside the flashing
LCD indicator.You will be reconnected
with the call.
The LCD indicator goes from flashing to
steady.
º
º
º
º
Your telephone’s features

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On-hook dialing
On-hook dialing allows you to dial a number without lifting the handset.
To use On-hook dialing:
∫
2637 1. Press a DN Key.
2. Upon hearing dial tone, Dial the
number.
3. Lift the handset when the called
party answers or, if using handsfree,
begin talking.
If the number you are calling is
busy:
Press Release to release the line, or
Ring Again if desired.
Predial
Predial allows you to enter and preview a number, making corrections if
required, before dialing the number. Not recommended for the M3110 as it
has no display.
To use Predial: 1. Without lifting the handset or press-
ing a DN Key, Dial the number.
2. Preview the number.
3. Use theVolume Control Bar to
backspace if you need to correct the
number.
∫
2637 4. Press a free DN Key to dial the
number.
5. Lift the handset when the called
party answers, or if using handsfree,
begin talking.
® or
¶
+
Your telephone’s features

16
Last Number Redial
Last Number Redial allows you to automatically redial the last number you
dialed.
To use Last Number Redial:
•Lift the handset.
√ • Press Last Number Key.
or
Press any of the following twice:
•Speaker Key
•Dial Key
∫
2637 •DN Key
Handsfree
If your telephone is a M3820 or a M3310, you can use the built-in microphone
and speaker instead of the handset.At any time during a call, you can switch
to the handset by picking it up.
To use Handsfree on a call:
Press the Speaker Key.
The Speaker/Mute LED is lit.
To discontinue a Handsfree call:
® Press Release to end your call.
The Speaker/Mute LED goes out.
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Your telephone’s features

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To mute a handsfree call:
1. Press the Mute Key.The
speaker/mute LED flashes.
2. Press the Mute Key again to return
to a two-way conversation.
The Speaker/Mute LED lights steadily.
To switch from the handset to
Handsfree:
1. Press the Speaker Key.
2. Hold down the Speaker Key while
replacing the handset.
The speaker/mute LED lights steadily.
Group Listening
The group listening feature allows you to listen to a call through the speaker
while speaking through the handset, thus allowing a third party(ies) to listen to
both sides of the conversation.
To activate group listening:
Lift the handset and press the Speaker
Key.
To switch off the loudspeaker:
Press the Speaker Key again to return to
the handset.
To mute a group listening call: 1. Press the Mute Key.The LED
flashes.
2. Press the Mute Key again to return
to two way conversation.
The speaker/mute LED lights steadily.
)
)
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)with
)
)
and
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Your telephone’s features