Flying Voice Technology FIP11 User manual

Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2015-3-2 18:00
User Manual
V1.0

Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2015-3-2 18:00
Revision Record：
Version
Date
Author
Firmware Version
Applicability
V1.0
2016-01-08
Sherry
V1.0

Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2015-3-2 18:00
Table of Contents
1 Introduction........................................................................................................................................................................................................................................................ 7
1.1 Thanks for Purchasing FIP11/FIP11W/FIP11WL............................................................................................................................................................................................................ 7
1.2 Package Contents.................................................................................................................................................................................................................................................................. 7
2 Installing............................................................................................................................................................................................................................................................. 8
2.1 Assembling the Phone and Connecting to the Network.................................................................................................................................................................................................... 8
2.2 Mounting the Phone to the Wall..........................................................................................................................................................................................................................................8
2.3 Turning on the Phone........................................................................................................................................................................................................................................................... 8
2.4 Connect to the Internet.........................................................................................................................................................................................................................................................9
2.4.1 Via Wired..................................................................................................................................................................................................................................................................................................9
2.4.2 Via Wireless..............................................................................................................................................................................................................................................................................................9
3 Get Familiar with FIP11/FIP11W/FIP11WL.................................................................................................................................................................................................12
3.1 Front Panel.......................................................................................................................................................................................................................................................................... 12
3.2 Rear Panel............................................................................................................................................................................................................................................................................15
3.3 LEDs Indicator....................................................................................................................................................................................................................................................................15
3.4 Get Familiar with LCD...................................................................................................................................................................................................................................................... 15
4 Menu................................................................................................................................................................................................................................................................. 17
4.1 Items..................................................................................................................................................................................................................................................................................... 17
4.2 How to configuration from Menu......................................................................................................................................................................................................................................22
5 Using Basic Phone Function........................................................................................................................................................................................................................... 24
5.1 Using the Handset/ Speakerphone/ Headset.....................................................................................................................................................................................................................24
5.1.1 Using the Handset...................................................................................................................................................................................................................................................................................24
5.1.2 Using the Speakerphone......................................................................................................................................................................................................................................................................... 24
5.1.3 Using the Headset................................................................................................................................................................................................................................................................................... 24
5.2 Making Telephone Call...................................................................................................................................................................................................................................................... 24
5.2.1 Place a Call............................................................................................................................................................................................................................................................................................. 24
5.2.2 Using Redial Button................................................................................................................................................................................................................................................................................25
5.2.3 Dialing from Phonebook.........................................................................................................................................................................................................................................................................25
5.2.4 Dialing from Call History....................................................................................................................................................................................................................................................................... 25
5.2.5 Using Speed Dial.................................................................................................................................................................................................................................................................................... 25
5.2.6 Using Dial Plan.......................................................................................................................................................................................................................................................................................26
5.2.7 Using Delayed hotline............................................................................................................................................................................................................................................................................ 26
5.2.8 Answering a Telephone Call...................................................................................................................................................................................................................................................................26
5.3 Adjusting Call Volume....................................................................................................................................................................................................................................................... 27

Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2015-3-2 18:00
5.4 Black List............................................................................................................................................................................................................................................................................. 28
5.5 Muting a Call.......................................................................................................................................................................................................................................................................28
5.6 Placing a Call on Hold........................................................................................................................................................................................................................................................ 28
5.7 Three Way Conference Calls............................................................................................................................................................................................................................................. 29
5.8 Attended Transfer...............................................................................................................................................................................................................................................................29
5.9 Unattended Transfer.......................................................................................................................................................................................................................................................... 30
5.10 Forwarding Calls........................................................................................................................................................................................................................................................... 30
5.11 Call Waiting....................................................................................................................................................................................................................................................................31
5.12 Ending a Call..................................................................................................................................................................................................................................................................31
5.13 Viewing and Returning Missed Calls...........................................................................................................................................................................................................................31
5.14 Text Message.................................................................................................................................................................................................................................................................. 32
5.14.1 Sending Message.................................................................................................................................................................................................................................................................................... 32
5.14.2 Reading Message.................................................................................................................................................................................................................................................................................... 33
5.15 DND (Do Not Disturb)...................................................................................................................................................................................................................................................33
6 Using Advanced Phone Functions.................................................................................................................................................................................................................. 35
6.1 Speed Dials...........................................................................................................................................................................................................................................................................35
6.2 BLF (Busy Lamp Field)......................................................................................................................................................................................................................................................35
6.3 Shortcut Key........................................................................................................................................................................................................................................................................36
6.4 Pickup...................................................................................................................................................................................................................................................................................37
6.5 Call Park.............................................................................................................................................................................................................................................................................. 38
6.6 MSG..................................................................................................................................................................................................................................................................................... 39
6.6.1 Enable and configuration MSG.............................................................................................................................................................................................................................................................. 39
6.6.2 Using MSG............................................................................................................................................................................................................................................................................................. 40
6.7 Changing the LCD Screen Contrast................................................................................................................................................................................................................................. 40
6.8 Changing Your Ring Tone................................................................................................................................................................................................................................................. 40
6.9 Setting Your Phone’s Date and Time................................................................................................................................................................................................................................41
6.10 Rebooting Your Phone.................................................................................................................................................................................................................................................. 41
6.11 Factory default............................................................................................................................................................................................................................................................... 41
7 CONFIGURATION......................................................................................................................................................................................................................................... 42
7.1 Web-based Configuration.................................................................................................................................................................................................................................................. 42
7.2 Login.....................................................................................................................................................................................................................................................................................43
7.3 Webpage...............................................................................................................................................................................................................................................................................43
7.4 Status....................................................................................................................................................................................................................................................................................45

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Revision time: 2015-3-2 18:00
7.4.1 Basic........................................................................................................................................................................................................................................................................................................45
7.4.2 LAN Host................................................................................................................................................................................................................................................................................................46
7.4.3 Syslog......................................................................................................................................................................................................................................................................................................46
7.5 Network................................................................................................................................................................................................................................................................................47
7.5.1 WAN.......................................................................................................................................................................................................................................................................................................47
7.5.1.1 Internet Port (WAN)......................................................................................................................................................................................................................................................................47
7.5.2 LAN........................................................................................................................................................................................................................................................................................................ 49
7.5.3 MAC Clone............................................................................................................................................................................................................................................................................................51
7.5.4 VPN........................................................................................................................................................................................................................................................................................................ 51
7.5.5 DMZ....................................................................................................................................................................................................................................................................................................... 52
7.5.6 Wireless..................................................................................................................................................................................................................................................................................................53
7.5.6.1 Wireless Settings..........................................................................................................................................................................................................................................................................53
7.5.6.2 Wireless Connection................................................................................................................................................................................................................................................................... 54
7.5.7 DDNS Setting......................................................................................................................................................................................................................................................................................... 54
7.5.8 Routing....................................................................................................................................................................................................................................................................................................55
7.6 SIP Account....................................................................................................................................................................................................................................................................... 55
7.6.1 Line 1......................................................................................................................................................................................................................................................................................................55
7.6.1.1 Basic................................................................................................................................................................................................................................................................................................ 56
7.6.1.2 Audio Configuration.................................................................................................................................................................................................................................................................... 56
7.6.1.3 Supplementary Services Subscription...................................................................................................................................................................................................................................57
7.6.1.4 Advanced........................................................................................................................................................................................................................................................................................58
7.6.2 Line 2......................................................................................................................................................................................................................................................................................................59
The parameters of Line2 is same as Line1 except the value of Line Enable......................................................................................................................................................................................................... 59
7.6.3 SIP Settings............................................................................................................................................................................................................................................................................................59
7.6.3.1 SIP Parameters..............................................................................................................................................................................................................................................................................59
7.6.3.2 NAT Traversal................................................................................................................................................................................................................................................................................60
7.6.4 VoIP QoS............................................................................................................................................................................................................................................................................................... 60
7.7 Phone....................................................................................................................................................................................................................................................................................60
7.7.1 Preference............................................................................................................................................................................................................................................................................................... 61
7.7.1.1 Preference..........................................................................................................................................................................................................................................................................................61
7.7.1.2 Regional............................................................................................................................................................................................................................................................................................ 61
7.7.1.3 Call Forward......................................................................................................................................................................................................................................................................................62
7.7.1.4 Miscellaneous....................................................................................................................................................................................................................................................................................62
7.7.2 Multi-Functional Key............................................................................................................................................................................................................................................................................. 62
7.7.3 Dial Plan................................................................................................................................................................................................................................................................................................. 65
7.7.3.1 Parameters and Settings.................................................................................................................................................................................................................................................................... 65
7.7.3.2 Dial Plan Syntactic............................................................................................................................................................................................................................................................................ 67
7.7.3.3 Example.............................................................................................................................................................................................................................................................................................68
7.7.4 Phone Book.............................................................................................................................................................................................................................................................................................70
7.7.4.1 Black List.......................................................................................................................................................................................................................................................................................... 71
7.7.5 Call Log.................................................................................................................................................................................................................................................................................................. 73

Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2015-3-2 18:00
7.7.5.1 Redial List......................................................................................................................................................................................................................................................................................... 74
7.7.5.2 Answered Calls................................................................................................................................................................................................................................................................................. 74
7.7.5.3 Missed Call........................................................................................................................................................................................................................................................................................75
7.8 Administration.................................................................................................................................................................................................................................................................... 75
7.8.1 Management.......................................................................................................................................................................................................................................................................................... 75
7.8.1.1 Time/Date........................................................................................................................................................................................................................................................................................75
7.8.1.2 Password Reset............................................................................................................................................................................................................................................................................ 77
7.8.1.3 Web Access................................................................................................................................................................................................................................................................................... 78
7.8.1.4 System Log Setting......................................................................................................................................................................................................................................................................78
7.8.1.5 Factory Defaults............................................................................................................................................................................................................................................................................79
7.8.2 Firmware Upgrade............................................................................................................................................................................................................................................................................... 79
7.8.3 Provision................................................................................................................................................................................................................................................................................................ 80
7.8.4 SNMP..................................................................................................................................................................................................................................................................................................... 82
7.8.5 TR069.....................................................................................................................................................................................................................................................................................................82
7.8.6 Diagnoisis...............................................................................................................................................................................................................................................................................................83
7.8.7 Operation Mode.................................................................................................................................................................................................................................................................................... 83
8 Trouble Shooting.............................................................................................................................................................................................................................................. 84
8.1 No Operation after Power On............................................................................................................................................................................................................................................84
8.2 Long Time Stop at “Initializing Network”....................................................................................................................................................................................................................... 84
8.3 No Dial Tone........................................................................................................................................................................................................................................................................84
8.4 Can not Make a Call........................................................................................................................................................................................................................................................... 84
8.5 Can not Receive Any Phone Call.......................................................................................................................................................................................................................................85
8.6 No Voice during an Active Call......................................................................................................................................................................................................................................... 85
8.7 Can not connect to the configuration Website................................................................................................................................................................................................................. 85
8.8 Forget the Password........................................................................................................................................................................................................................................................... 86

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1 Introduction
1.1 Thanks for Purchasing FIP11/FIP11W/FIP11WL
Thank you for purchasing FIP11/FIP11W/FIP11WP/FIP11P. The FIP11/FIP11W/FIP11WP/FIP11P which has 4 lines is a full-featured VoIP
(Voice over Internet Protocol) phone that provides voice communication over an IP network.
This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phone
has, but also it own many data services which you could not expect from traditional telephone.
This guide will help you easily use the various features and services available on your phone.
The FIP11/FIP11W/FIP11WL, which has a 3dB internal antenna for 802.11n 1T1R, supports wireless.
1.2 Package Contents
Your package includes the following:
One FIP11/FIP11W/FIP11WP/FIP11P IP
Phone Unit
Handset and handset cord
Headset
One universal power adapter
One Ethernet cable
Wall-mounting screw pack

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2 Installing
2.1 Assembling the Phone and Connecting to the Network
1) Plug one end of the coiled phone cord into the left side of the phone base.
2) Plug the other end of the handset cord into the jack at the bottom of the handset.
3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.
Note: Use only the power supply that came with the phone.
4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
2.2 Mounting the Phone to the Wall
1) Complete the assembly instructions.
2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws.
Push down slightly to lock the phone in place.
2.3 Turning on the Phone
This section assumes that the correct connections have been made.
1) Check whether the Internet port is well connected.
2) Plug the AC power adapter into the electrical outlet.
Note: Use only the adapter that came with the phone.
3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash.
4) Next, the LCD display “Initializing Network”.

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5) After the sequence, the phone will display date & time, lines status for the phone, and FIP11/FIP11W/FIP11WL is started normally.
Note: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the
phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider.
2.4 Connect to the Internet
You can connect the FIP11/FIP11W/FIP11WL to the Internet via wired and via wireless.
2.4.1 Via Wired
Step 1.Check FIP11/FIP11W/FIP11WP/FIP11P have powered on correctly.
Step 2.Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
Step 3.After the sequence, the IP Address of Internet port will appear at the bottom of the LCD.
2.4.2 Via Wireless (FIP11 do not support wireless)
You can configuration wireless from LCD menu and from webpage.
From LCD menu:
Step 1.Press the button, and then select 13Wireless using the UP and DOWN button.
Step 2.Choose 2Wireless Connection and you can view the wireless then FIP11/FIP11W/FIP11WL can connect to.
Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect.
Note: If the Wi-Fi need authentication, choose the authentication and fill in the password.
Step 4.Press the softkey button under ok to confirm connecting.
Step 5.If the AP has connected, the wireless icon in LCD will display linked.

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From webpage:
Step 1.Login the web and then open Network/Wireless webpage.
Step 2.Highlight one Wi-Fi and the words will get larger, following is one example:

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Step 3.Press the button to connect to the E3CALL_SZ.
Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection
Step 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked.

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3Get Familiar with FIP11/FIP11W/FIP11WL
3.1 Front Panel
Front Panel
No.
Part Name
Description of function
1
Handset top
cradle
For the placement of handset (Receiver
end)
Hook switch
For hang-up and hang-off of handset
Cradle latch
To prevent the handset from dropping
when it is wall-mounted.
Handset bottom
cradle
For the placement of handset
(Transmitter end)
Handset cord
port
RJ-11 jack on the left side of the IP
phone
Headset wire
port
RJ-11 jack on the bottom of the handset
Headset
To mount mouthpiece and earpiece on
the single handle.
2
LCD screen
The LCD screen is for displaying your
settings, such as phone number, line
status and so on.
3
Multi-Functional
Key
These keys can be used as speed dial,
BLF, shortcut key, pick up and call park.
3
Line Keys
In standby:
These keys are used as line keys; you can
press the line button to select the
corresponding line, and then user can
make call or do other functions.
The LEDs under the keys used to display
the status of each extension, please refer
to 3.3 LCD indicator

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4
Soft keys
These keys are used as soft keys. These
can be used for item selection or control
on the LCD screen.
The softkey’ function depends on their
corresponding content displayed on the
LCD at that time.
5
Menu
Press it to access to menu items: such as
phonebook, multi-functional key, and
call history and so on.
6
Phonebook
Shortcut key of phonebook
7
MSG
The key can be used for voicemail
selection, press it to access voicemail
(must be set up by your phone
administrator)
The LED is to indicate voicemail status.
Please refer to 3.3 LCD indicator
8
Switch
The shortcut key of switch page
9
Hold
The Hold key is used to hold the current
call, press it again to release the hold
function.
10
Recording
Enter the button to recording
11
Navigation keys
Cotain up,down,left right,ok
12
Mute/Del
When the phone is turned on, press the
switch to silent mode.
Enter a text or number when this key is
used to delete the previous character or
number
13
Headset
Press it to use headset.
14
Transfer
To transfer the call to the third party
during the call.
15
Three-way
conference
Three-way conference , call process press
this button to start the Three-way
conference
16
Volume
Add or reduce the volume

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17
Redial
The Redial key is used to redial the last
dialed number automatically.
18
Handsfree
Press it to use Handsfree
19
Numeric
Keypad
Enters numeric digits for initiating a call
or for entering configuration
information.
20
LCD
The phone display state through the light
colors
21
LOGO
The logo of flyingvoice

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3.2 Rear Panel
Rear Panel
Part Name
Description of function
Line
Headset console, connect to headset
DC 5V
Power port
USB
Insert usb for storage
PC
Connects to a PC.
Internet
Connects to the Ethernet switch, router or Internet.
3.3 LEDs Indicator
LED
Color
Status
Description
ON
The phone is in the initialization process.
Blink(300 ms)
Telephone is ringing (any line).
Blink (1 second)
The phone receives the short message or voice
information.
OFF
The phone is in power-off / free / busy / call on
hold / mute calls status
3.4 Get Familiar with LCD

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LCD
Name
Description of function
Date
To display the current date.
Date format is mm/dd
Time
To display the current time.
Time format is mm:ss (A or P)
Phone Numbers
To display the phone number of lines.
Lines
To display the status of lines.
The icon means unregistered.
The icon mean registered.
Softkey Function
To display the current softkey function.
Softkey Buttons
You can use the softkey button to highlight the item
displayed on the LCD screen and then configuration.
One button directs to one softkey function, the blue line
in the left picture displays the corresponding
relationship.

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4 Menu
User can use MENU,soft key and button to browse, modify and configuration the phonebook, multi-functional keys, network, accounts,
factory default and so on.
4.1 Items
The table below lists Menu items which FIP11/FIP11W/FIP11WL included:
Main menu
(LCD display)
Menu Items
(LCD display)
Submenu Items
(LCD display)
Explanation
1Phonebook
1.1NewEntry
User can view, add, edit, and delete phonebook using the five softkey.
User can also make call, and send text message directly using the five
softkey.
The Max records are 100.
2Multi-Functional
Key
2.1Exp Key 1
To configuration the function of multi-functional keys
2.2Exp Key 2
2.3Exp Key 3
2.4Exp Key 4
3Call History
3.1RedialList
To list the latest 100 records of called call, answered call and missed
calls.
3.2Answered Calls
3.3Missed Calls
4Text Message
4.1SEND
User can send message according to prompt.

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4.2Recived Box
To list the latest 100 records of received message and sent message.
4.3SentBox
5BlackList
5.1NewEntry
To configuration the blacklist, max record is 100.
6Preferences
6.1Call Waiting
To enable or disable call waiting
6.2Auto Answer
To enable or disable auto answer.
7Ring Tone
7.1Bell Type1
Choose the ring tone from Bell Type1- Bell Type15.
7.2Bell Type2
7.3Bell Type3
7.4Bell Type4
7.5Bell Type5
7.6Bell Type6
7.7Bell Type7
7.8Bell Type8
7.9Bell Type9
7.1Bell Type10
8Volume Setting
To turn up or turn down volume.
9Accounts
(need password)
9.1Line 1
9.1.1Account Enable
To enable/disable line1.
9.1.2Password
To set password of line1.
9.1.3Account
To set account of line1.
9.1.4Display Name
To set display name of line1.

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9.1.5Phone Number
To set the phone number of line1.
9.1.6SIP Domain
Name
To set the SIP domain name or domain name of line1.
9.1.7SIP Server
To set the SIP server IP address of line1.
9.1.8SIP Server Port
To set the SIP server port of line1.
9.1.9Outbound Proxy
To set the outbound proxy IP address or domain name of line1.
9.1.10Outbound
Proxy Port
To set the outbound proxy port of line1.
9.2Line 2
Same to 9.1
9.3Line 3
9.4Line 4-line8
10Call Forward
10.1CFWD
AllNumber
To set the destination phone number of CFWD AllNumber
10.2CFWD Busy
Number
To set the destination phone number of CFWD Busy Number
10.3CFWD No
AnsNumber
To set the destination phone number of CFWD No AnsNumber
10.4CFWD No
AnsDelay
To set the destination phone number of CFWD No AnsDelay
11Time/Date
11.1Time(H:m:s)

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11.2Date(m/d/y)
12Voice Mail
12.1Line 1
12.1.1MWI Enable
To enable or disable voice mail of line1
12.1.2Voice Mail
Number
To set the voice mail number of line1.
12.2Line 2
Same to 12.1
13Network
13.1WAN
Connection Type
To view the current Internet port’s connection type, or to change the
Internet port connection type from Static, DHCP and PPPoE.
13.2CurrentIP
To view the current Internet port IP address, or to change the Internet
port IP address.
13.3CurrentNetmask
To view the Current Netmask, or to change the Current Netmask.
13.4CurrentGateway
To view the Current Gateway, or to change the Current Gateway.
13.5DNS1
To view the DNS1, or to change the DNS1.
13.6DNS2
To view the DNS2, or to change the DNS2.
13.7Enable WAN
Login
To enable or disable user login webpage from Internet port.
13.8Web Port
To view the Web Port, or to change the Web Port.
13.9SIP QoS
To view the SIP QoS, or to change the SIP QoS.
13.1RTP QoS
To view the RTP QoS, or to change the RTP QoS.
13.11Data QoS
To view the Data QoS, or to change the Data QoS.
13.12VLANID
To view the VLANID, or to change the VLANID.