Meridian Norstar User guide

DR5
Compact DR1-2 Installer & Coordinator Guide

Table of Contents
Meridian Norstar Orientation l-1
Using this Guide 1-4
Adminlstration Programming 2-1
Learning Administration Programming 2-8
Programming 2- 15
1. System Speed Dial Numbers 2- 19
2. Assigning Names to Phones 2-21
3. Setting Time and Date 2-23
Configuration Programming 3-l
Learning Configuration Programming 3-7
Programming 3- 14
1. Lines (Installer Only) 3- 18
2. Sets 3-20
3. Call Handling 3- 24
4. Restrictions 3-28
5. Overrides 3-30
Feature Operatlon 4-l
Introduction 4-2
Feature Operation 4-5
Index 4-40
Glossary of Terms 4 - 47

P;orslar
5rienlalion 1-2

Contents
Welcome to Norstar
Usina This Guide l-3 1-4
Problem Solving l-6
Components of Norstar
PC Applications Portfolio
Customizing Norstar
1-7--
l-8
1-9
Training your Co-workers
--___
Job Aids 1- 11 1 - 13
Norslar
Orientelion
l-l

Welcome to Norstar...
. .your company has just installed a Meridian Norstar’ Telephone System.
Norstar, with many special features, has turned your regular telephone into a
new, modern communications system.
What Is Norstar?
Norstar is a digital telephone key system designed for easy use. Norstar has all
the basic telephone services, and many extra features that will greatly improve
your office communications.
The heart of Norstar is the Key Service Unit (KSU). The KSU keeps track of
which users have access to which features. Norstar can also control, if you wish
it to do so, some of your office equipment. Such an arrangement can make the
equipment much more useful than it ever was before Norstar.
Simply the Best
Norstar is indeed simple to use. A major reason for the simplicity is the way in
which the features operate. The procedures are logically consistent from one
feature to another; learn how one feature operates and you know how all the
features operate.
Your Role
You have been designated the Norstar System Coordinator which means that
your are responsible for customizing Norstar. It is your job to make sure that
features are selected and appropriately assigned to match your office require-
ments and your company’s method of conducting business. You are also in
charge of training your co-workers; they have to be shown how to use the
phones as well as how to choose and use the features,
Norstar
* Meridtan Nwsiar is a lradmah ol tblhem Teiecun
Orientation
l-3

4
Using this Guide
This System Coordinator Guide is written for your use as you customize
Norstar, train your co-workers and problem solve.
The external green tabs divide the Guide into four major sections:
Orien talion
Administration
Configuration
Feature Operation
The internal colored tabs down the side of each page keep track of where you
are in the Guide. The tabs, along with the Tables of Contents and Index,
quickly locate information for you.
Both Administration and Configuration contain two sub-sections, Learning and
Programming. The instructions in the Learning sub-sections are self-paced.
You can move comfortably through them at a speed which suits you. The
Programming sub-sections describe, clearly and concisely, the customization
process. As you program the system, you will make regular use of the pr6
gramming chart and hints.
The Feature Operation section describes the best ways to explain to your
co-workers how to select and to use the many Norstar features available to
them. You may wish to copy pages from this sub-section to distribute to your
co-workers. This section defines the features and explains how to use them. For
a dictionary of additional words used in this guide, refer to the glossary starting
on page 4-47.
Three simple symbols are used throughout the Guide to quickly identify specific
kinds of button functions.
The II symbol identifies line and feature buttons.
The 0 symbol identifies the Release button and the dialpad.
The 71 symbol identifies prompts, error messages, and time
and date when displayed.
Norstar
, Orientation l-4

A map of the different sections and their sub-sections helps you understand th-3
relationship among them. The map is shown below.
Norstar Orientation
Administration
I
’ I-----
Configuration Feature
Operations
Each area should he!? you iri getting the most from Norstar.
Norstar
Orientation

Problem Solvinq Checklist
Checklist of Problems
It someone has difficulty using a feature:
l Refer to the Feature Operation section; check the feature’s operation and
demonstrate how it is used.
l Check to see if the feature interacts with other features.
If someone has difficulty programming a feature:
l Refer to the Feature Operation section and demonstrate how to program
the feature.
l If your co-worker is trying to program onto a line or intercom button or
Handsfree/Mute. explain that these buttons are not programmable and
show which buttons are.
l Determine if the feature is programmed onto a button or if it is activated by
pressing jFeatu:e] and its code.
l Determine if your co-worker was trying to program a feature while you were
programming the system. Explain that users are locked out while the system
is being programmed and to try again when you have finished.
If feature access buttons or autodial buttons don’t work:
l Use the Button Inquiry f Feature!n q to check the function of each button
and determine if your co-worker is using the buttons properly.
If the power has been off for three days or more:
l Verify the system operation. If there is a problem ihat you cannot correct, tail
your Service Representaiive.
l Replace any settings that are not default settings including System Speed
Dial Numbers, Names, and Time and Date. Refer to Job Aids,
Administration and Configuraiion Programming.
If the KSU or a phone or phones are not working:
; Make sure they are plugged in.
l Call your Service Representative.
Norstar
Orientation
l-6

Components of Norstar
Key Service Unft. The Key Service Unit (KSU) contains the intelligence behind
the system. It is a small computer installed in an inconspicuous place in your
office. As well as keeping track of everyone’s features, the KSU has a
connection for an optional emergency phone. Thus, if the power fails,
you can still make and receive regular calls.
Any maintenance required by the Norstar system is performed by the installer’s
service department. Ask the installer for the service department’s phone
number and write it down. Should you encounter any problems, call for service:
Do not try to fix the KSU yourself!
New telephones - M7310 and M7208. These telephones were designed by
human factors engineers who study how people use telephones. The display
and butions are designed so that users don’t have to remember long,
complicated procedures; these friendly Norstar telephones tell you what to do
next.
Take a moment and Icok at each phone and read through the user cards.
These cards contain all the information you’ll need for operation of the feaiures
most frequently used. Refer to it for answers to your co-workers’ questions.
The Feature Operation section of this Guide contains more detailed
information. Refer to it for answers to your co-workers’ questions.
In case you are asked what the phone model numbers mean.
M M = Meridian
7 7 = indicates a Norstar product
2 3 = handsfree and the number of lines in the display
08 10 = the number of buttons with indicators.
Ensure that each user has the correct user card
New auxiliary equipment
l Busy Lamp Field is a display of lights added to a secretary’s set to help
monitor telephone use.
l Analog Terminal Adapter lets you plug various kinds of office equipment,
such as a FAX machine, into Norstar to give the equipment access to the
telephone system.
l Norstar phones also come with a headset and a shoulder rest for users with
busy hands.
Norstar
Orientation
l-7