Cisco 7821 User manual

Norwalk End User Phone Training 78XX
Reference Guide
Programmable feature buttons
Three different types of 7800 below highlighted in red for programmable features buttons.

Using the Corporate Directory
The Corporate Directory contains all extension information for all employees.
Press DIRECTORIES button
Use the navigation key or press “2” to select the Corporate Directory option. Then press
Use the phone keypad to enter the desired parties name or number.
Press the Search soft-key to perform the function.
Use the navigation key or corresponding menu number to select the party.
Press the Dial key to complete the call.

Changing the Ringer Type
To change the ringer type:
Press the Settings button
Select Preferences
Select Ringtone or press 1 from the User Preferences menu
Use the Navigation button on the phone to identify a ringer type
Press Play to hear a sample of the ringer type
Press Set soft-key to accept your changes and click Apply
To exit, press the Settings button to return to the main phone screen.
Viewing or Dialing Missed, Received and Placed Calls
If the phone display indicates there are missed calls, the user can view the Missed Calls option in the
Directory menu to view call history and call back the missed caller.
Press the Setting button
Press the Reset or press 1 soft-key to select Recents from the Setting menu.
Select the Missed call.
If desired, click the Call soft-key to speed dial a number from the missed calls list. You might
need to use the EditDial soft-key to add digits to the front of the number. For example, if the call
was an outside long distance call, you would need to add a “81” to the number. Press Details to
review additional information about the call.
Press the Exit soft-key twice to exit the directory menu.

Adjusting the Handset, Speakerphone, and Headset Volume
To adjust volume:
To increase of decrease the volume, press the up or down (+/-) volume button.
Volume will save automatic.
Line Appearances
Line appearances are the extensions displayed on the phones. Some line appearances will be extension
numbers, while some may be extension names.
Direct lines will be displayed on the phones with descriptions providing the end user name and
extension numbers.
If configured, Group lines or Shared lines will be displayed on the phones with descriptions and
extension numbers.
Placing a Call

You can place a call with the Cisco IP Phone 7800 in any of the following ways:
Lift handset and dial the extension or 8 for an outside number
Press New Call soft-key and dial the number
If using a headset, press HEADSET and dial the number, or New Call if the headset is already
active.
To use the speakerphone, press SPEAKER and dial the number
Dial the number. Press “<X|” to backspace and correct input if required. Press the Call soft-key
or lift the handset to initiate the dialing.
Ending a Call
You can end a call using the handset, speakerphone, or headset.
If using the handset, hang up the handset or press the EndCall soft-key.
If using the head set press the HEADSET button or press the EndCall soft-key.
If using the speakerphone, press SPEAKER or press the EndCall soft-key.
Muting a Call
While on a call, you can mute the handset, headset, or speakerphone, preventing the party you are
speaking to from hearing what you or someone else in the room is saying.
To mute a call, press MUTE
To disengage the mute function, press MUTE again.

Placing a Call on Hold
While on a call you can place the call on hold so that the caller can not hear you and you cannot hear the
caller. You can answer other calls while a call is on hold.
To place a call on hold, press the Hold/Resume key
To return to the call, press the Hold/Resume.
If multiple calls are held, use the more … soft-key and select Swap to switch between calls. The
top right hand corner will tell you which call you taking.
Transferring a Call
To transfer a call to another phone:
Press the Transfer soft-key or key. This automatically places the call on hold.
Dial the number to which you want to transfer the call
When dialed number rings, press Transfer and hang up, or when party answers, announce the
call and press Transfer and hang up. If no answer or call is refused, press Cancel then Resume
soft-key to return to original
Transferring a Call Directly to Unity Voicemail

To transfer a call directly to a user’s voicemail box:
Press the Transfer soft-key or key. This places the call on hold
Press * (asterisk) and dial the user’s extension. Press the Transfer soft-key or key to
transfer to Unity Voicemail
Example of transfering to Benton user voicemail *406121
Call Forward All
To forward phones, press Fwd All soft-key and enter appropriate extension, external number or
MESSAGES (for voice mail). To cancel, press Fwd Off soft-key again.
Placing a Conference Call
To initiate a conference call:
During a call, press the More soft-key, then Conf soft-key or key.This will automatically
select a new line and place the party on hold.
Dial next extension number.
When call is answered, announce conference and press Conf softkey or key to connect
all parties.
Continue with steps 1-3 until all parties are added.

Press the More … then Details soft-keys to display a listing of the people on the conference.
The initiator has an “*” next to his/her name. The initiator has the ability to Remove conference
attendees.
Setup Voice Mail and to Check Messages
press key for direct access to voice mail
Enter your pin follow by # - default pin is 12345
Your pin has expired, you must reset your pin. A pin protect your privacy. Enter your new pin
follow by the #.
You will be greeted with a welcome message.
Take a moment to personalize or update your setting. Record your name here. To keep your
recording name press #
Press # and you’ve finished your enrollment.
Follow the prompt to listen to your voicemail if you have any at this time or simply hang up.

General Phone System Information
This information may prove useful in the future.
Please keep password information private.
Outside Access Code 8 + 11 digits_____
Call Park Numbers ____6 digits_____
Check VM Externally Number _ 562-868-0431 *_
911 Emergency Dial ___ 8911 or 911_
Default Log In (ID) Unity Extension (6 digits)
Default Password Unity _ 12345_ ___
Dial within site Extension (4 digits)
Dial between site
District Office 10xxxx
CHAVEZ ES 20xxxx
DOLLAND ES 21xxxx
DULLES ES 22xxxx
EASTWOOD ES 23xxxx
EDMONDSON ES 24xxxx

ESCALONA 25xxxx
FOSTER ROAD 26xxxx
GARDENHILL ES 27xxxx
GLAZIER ES 28xxxx
HUERTA SCHOOL 29xxxx
JOHNSON ES 30xxxx
LA PLUMA ES 31xxxx
LAMPTOM ES 32xxxx
MOFFITT ES 33xxxx
MORRISON ES 34xxxx
NEW RIVER ES 35xxxx
NUFFER ES 36xxxx
SANCHES ES 37xxxx
BENTON MS 40xxxx
CORVALLIS MS 41xxxx
HUTCHINSON MS 42xxxx
LOS ALISOS MS 43xxxx
LOS COYOTES MS 44xxxx
WAITE MS 45xxxx
EL CAMINO HS 50xxxx
GLENN HS 51xxxx
LA MIRADA HS 52xxxx
NORWALK HS 53xxxx
RAMONA PS 60xxxx
EXCELSIOR ADULT 61xxxx
LA MIRADA ADULT 62xxxx
Notes