NEC UNIVERGE UM8500 Quick setup guide

ii UNIVERGE UM8500 INTEGRATION GUIDE
© 2007 - 2009 Active Voice, LLC.
All rights reserved.
First edition 2009.
Active Voice and UNIVERGE UM8500 are trademarks of Active Voice, LLC. Other brands and product names
used in this document are trademarks of their respective owners.
Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584; 4,696,028;
4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 4,972,469; 4,975,941; 5,020,095; 5,027,384;
5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 5,249,219; 5,303,298; 5,309,504;
5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852.
NEC Unified Solutions, Inc.
Irving, Texas
U.S.A.

CONTENTS iii
■Avaya D82 1
Integration overview ............................................................. 2
Integration steps .............................................................. 2
Requirements................................................................... 3
Integration description........................................................... 4
Integration features .......................................................... 4
Configuring UNIVERGE UM8500 for the integration .................... 5
Connecting the systems......................................................... 6
Programming the phone system.............................................. 9
Avaya Definity G3 or System 75 phone system setup steps .... 9
Avaya System 85 phone system setup steps........................ 15
Troubleshooting................................................................... 17
■Centrex/SMDI 19
Integration overview ............................................................ 20
Integration steps ............................................................. 20
Requirements.................................................................. 20
Integration description.......................................................... 21
How the integration works................................................. 21
Integration features ......................................................... 21
Configuring UNIVERGE UM8500 for the integration ................... 22
Programming the phone system............................................. 23
Testing the Centrex connection.............................................. 24
■Cisco Call Manager 25
Integration overview ............................................................ 26
Integration steps ............................................................. 26
Requirements.................................................................. 26
Integration description.......................................................... 27
How the integration works................................................. 28
Integration features ......................................................... 29
Setting up Cisco CallManager................................................. 30
Installing and configuring the TAPI service provider.................. 36
Configuring UNIVERGE UM8500 for the integration ................... 39
Changing the TAPI service provider settings ............................ 40
Upgrading from Cisco 2.4...................................................... 42
Changing the number of uOne ports ....................................... 43
Converting from analog lines to IP lines .................................. 44
Troubleshooting................................................................... 45
Message waiting indicators are not working properly............. 45
UNIVERGE UM8500 does not start after software is installed
and integration is configured ......................................... 45
The default earpiece and speaker volume on Cisco 7960
phones is too loud........................................................ 45
Integrating with CallManager and traditional phone systems ...... 46
Requirements.................................................................. 46
Setting up UNIVERGE UM8500 Administrator ....................... 46
Changing the number of installed ports............................... 50
■CONTENTS

UNIVERGE UM8500 INTEGRATION GUIDE
iv
■Fujitsu 9600/SMDI 53
Integration overview ........................................................... 54
Integration steps ............................................................ 54
Requirements................................................................. 54
Integration description......................................................... 55
How the integration works................................................ 55
Integration features ........................................................ 55
Configuring UNIVERGE UM8500 for the integration .................. 56
Programming the phone system............................................ 57
■Mitel SX200, SX2000, 3300ICP, and 200ICP 59
Integration overview ........................................................... 60
Integration steps ............................................................ 60
Requirements................................................................. 60
Integration description......................................................... 61
Integration features ........................................................ 61
Configuring UNIVERGE UM8500 for the integration .................. 62
Connecting the systems....................................................... 63
Programming the phone system............................................ 65
Mitel SX-200 ML.............................................................. 65
Mitel SX-2000................................................................. 66
Troubleshooting.................................................................. 68
■Mitel SX-2000 T1 69
Integration overview ........................................................... 70
Integration steps ............................................................ 70
Requirements................................................................. 70
Integration description......................................................... 71
How the integration works................................................ 71
Integration features ........................................................ 71
Configuring UNIVERGE UM8500 for the integration .................. 72
Programming the phone system............................................ 73
Steps to change the phone system settings ........................ 73
■Mitel 3300 ICP T1 with Digital E&M 85
Integration overview ........................................................... 86
Integration steps ............................................................ 86
Requirements................................................................. 86
Integration description......................................................... 87
Integration features ........................................................ 87
Configuring UNIVERGE UM8500 for integration........................ 88
Connecting the systems....................................................... 89
Programming the Mitel 3300/SX-3200 for digital E&M integration 90
Setting up UNIVERGE UM8500 for integration ......................... 93
Configuring phone answering............................................ 93
Configuring message waiting ............................................ 93
Configuring message retrieval........................................... 93
Configuring Auto Attendant .............................................. 93

CONTENTS v
■Mitel 3300 ICP with IP integration 95
Integration overview ............................................................ 96
Integration steps ............................................................. 96
Requirements.................................................................. 96
Integration description.......................................................... 97
How the integration works................................................. 97
Integration features ......................................................... 97
Programming the phone system............................................. 98
Steps for changing the phone system settings...................... 98
Configuring UNIVERGE UM8500 for the integration ................. 102
■NEC NEAX 2000 with Direct Digital (D82) 105
Integration overview .......................................................... 106
Integration steps ........................................................... 106
Requirements................................................................ 106
Integration description........................................................ 107
How the integration works............................................... 107
Integration features ....................................................... 107
Configuring UNIVERGE UM8500 for the integration ................. 108
Programming the phone system........................................... 109
■NEC NEAX 2000 with IP Protims 111
Integration overview .......................................................... 112
Integration steps ........................................................... 112
Requirements................................................................ 112
Integration description........................................................ 113
How the integration works............................................... 113
Integration features ....................................................... 113
Programming the phone system........................................... 114
Configuring UNIVERGE UM8500 for the integration ................. 115
■NEC NEAX 2000 with OAI 117
Integration overview .......................................................... 118
Integration steps ........................................................... 118
Requirements................................................................ 119
Integration description........................................................ 120
How the integration works............................................... 120
Integration features ....................................................... 120
Programming the phone system........................................... 121
Setting up the NEAX 2000 IVS or IVS 2............................. 121
Setting up the NEAX 2000 IPS ......................................... 124
Configuring UNIVERGE UM8500 for the integration ................. 128
Installing the OAI Integration Server software ....................... 130
Configuring the OAI Integration Server................................. 131
Installing and starting the OAI service .................................. 134
Testing the OAI integration ............................................. 134

UNIVERGE UM8500 INTEGRATION GUIDE
vi
■NEC NEAX 2400 with Direct Digital 137
Integration overview .......................................................... 138
Integration steps ........................................................... 138
Requirements................................................................ 138
Integration description........................................................ 139
How the integration works............................................... 139
Integration features ....................................................... 139
Configuring UNIVERGE UM8500 for the integration ................. 140
Programming the phone system........................................... 141
■NEC NEAX 2400 with IP Protims 143
Integration overview .......................................................... 144
Integration steps ........................................................... 144
Requirements................................................................ 144
Integration description........................................................ 145
How the integration works............................................... 145
Integration features ....................................................... 145
Programming the phone system........................................... 146
Configuring UNIVERGE UM8500 for the integration ................. 147
■NEC NEAX 2400 with serial MCI 149
Integration overview .......................................................... 150
Integration steps ........................................................... 150
Requirements................................................................ 150
Integration description........................................................ 152
How the integration works............................................... 152
Integration features ....................................................... 152
Setting up the trunk board .................................................. 153
Programming the phone system........................................... 155
Programming the phone system steps............................... 155
Configuring UNIVERGE UM8500 for the integration ................. 159
Configuring UNIVERGE UM8500 ports ............................... 159
Transferring calls on phone systems without blind transfer ...... 161
■NEC NEAX 2400 with OAI 163
Integration overview .......................................................... 164
Integration steps ........................................................... 164
Requirements................................................................ 164
Integration description........................................................ 166
How the integration works............................................... 166
Integration features ....................................................... 166
Programming the phone system........................................... 167
Configuring UNIVERGE UM8500 for the integration ................. 170
Installing the OAI Integration Server software ....................... 172
Configuring the OAI Integration Server ................................. 173
Installing and starting the OAI service .................................. 176
Testing the OAI integration.............................................. 176

CONTENTS vii
■NEC NEAX 2400 or NEC SV7000 with LAN MCI 179
Integration overview .......................................................... 180
Integration steps ........................................................... 180
Requirements................................................................ 180
Integration description........................................................ 181
How the integration works............................................... 181
Integration features ....................................................... 181
Setting up the trunk board.................................................. 182
Programming the phone system........................................... 184
Programming the phone system steps .............................. 184
Configuring the UNIVERGE UM8500 for integration ................. 188
Configuring UNIVERGE UM8500 ports ............................... 189
■NEC UNIVERGE SV7000/SV7000MPS with IP Protims 191
Integration overview .......................................................... 192
Integration steps ........................................................... 192
Requirements................................................................ 192
Integration description........................................................ 193
How the integration works............................................... 193
Integration features ....................................................... 193
Programming the phone system........................................... 194
Configuring UNIVERGE UM8500 for the integration ................. 195
■NEC UNIVERGE SV7000 with OAI 197
Integration overview .......................................................... 198
Integration steps ........................................................... 198
Requirements................................................................ 199
Integration description........................................................ 200
How the integration works............................................... 200
Integration features ....................................................... 200
Programming the phone system........................................... 201
Configuring UNIVERGE UM8500 for the integration ................. 204
Installing the OAI Integration Server software ....................... 206
Configuring the OAI Integration Server................................. 207
Installing and starting the OAI service .................................. 210
Testing the OAI integration ............................................. 210
■NEC UNIVERGE SV8300 with IP Protims 213
Integration overview .......................................................... 214
Integration steps ........................................................... 214
Requirements................................................................ 214
Integration description........................................................ 215
How the integration works............................................... 215
Integration features ....................................................... 215
Programming the phone system........................................... 216
Configuring UNIVERGE UM8500 for the integration ................. 219

UNIVERGE UM8500 INTEGRATION GUIDE
viii
■NEC UNIVERGE SV8300 using OAI 221
Integration overview .......................................................... 222
Integration steps ........................................................... 222
Requirements................................................................ 223
Integration description........................................................ 224
How the integration works............................................... 224
Integration features ....................................................... 224
Programming the phone system........................................... 225
Configuring UNIVERGE UM8500 for the integration ................. 228
Installing the OAI Integration Server software ....................... 229
Configuring the OAI Integration Server ................................. 230
Installing and starting the OAI service .................................. 233
Testing the OAI integration.............................................. 233
■NEC UNIVERGE SV8500 with Direct Digital 235
Integration overview .......................................................... 236
Integration steps ........................................................... 236
Requirements................................................................ 236
Integration description........................................................ 237
How the integration works............................................... 237
Integration features ....................................................... 237
Configuring UNIVERGE UM8500 for the integration ................. 238
Programming the phone system........................................... 239
■NEC UNIVERGE SV8500 with IP Protims 241
Integration overview .......................................................... 242
Integration steps ........................................................... 242
Requirements................................................................ 242
Integration description........................................................ 243
How the integration works............................................... 243
Integration features ....................................................... 243
Programming the phone system........................................... 244
Configuring UNIVERGE UM8500 for the integration ................. 245
■NEC UNIVERGE SV8500 with LAN MCI 247
Integration overview .......................................................... 248
Integration steps ........................................................... 248
Requirements................................................................ 248
Integration description........................................................ 249
How the integration works............................................... 249
Integration features ....................................................... 249
Programming the phone system........................................... 250
Programming the phone system steps............................... 250
Configuring the UNIVERGE UM8500 for integration ................. 254
Configuring UNIVERGE UM8500 ports ............................... 255

CONTENTS ix
■NEC UNIVERGE SV8500 with serial MCI 257
Integration overview .......................................................... 258
Integration steps ........................................................... 258
Requirements................................................................ 258
Integration description........................................................ 259
How the integration works............................................... 259
Integration features ....................................................... 259
Programming the phone system........................................... 260
Programming the phone system steps .............................. 260
Configuring UNIVERGE UM8500 for the integration ................. 264
Configuring UNIVERGE UM8500 ports ............................... 264
■NEC UNIVERGE SV8500 using OAI 267
Integration overview .......................................................... 268
Integration steps ........................................................... 268
Requirements................................................................ 268
Integration description........................................................ 269
How the integration works............................................... 269
Integration features ....................................................... 269
Programming the phone system........................................... 270
Configuring UNIVERGE UM8500 for the integration ................. 273
Installing the OAI Integration Server software ....................... 274
Configuring the OAI Integration Server................................. 275
Installing and starting the OAI service .................................. 278
Testing the OAI integration ............................................. 278
■Nortel Meridian-1 with D82 281
Integration overview .......................................................... 282
Integration steps ........................................................... 282
Requirements................................................................ 282
Integration description........................................................ 283
Integration features ....................................................... 283
Configuring UNIVERGE UM8500 for the integration ................. 284
Connecting the systems...................................................... 285
Programming the phone system........................................... 286
Troubleshooting................................................................. 291
■Siemens 9751 CBX with D42 or D82 293
Integration overview .......................................................... 294
Integration steps ........................................................... 294
Requirements................................................................ 294
Integration description........................................................ 295
Integration features ....................................................... 295
Configuring UNIVERGE UM8500 for the integration ................. 296
Connecting the systems...................................................... 297
Programming the phone system........................................... 298
Programming ROLMphone 400 digital station sets............... 298
Troubleshooting................................................................. 301

UNIVERGE UM8500 INTEGRATION GUIDE
x
■Sphere System 303
Integration steps ........................................................... 304
Requirements................................................................ 304
Integration description........................................................ 305
How the integration works............................................... 305
Integration features ....................................................... 305
Setting up the Sphere system.............................................. 307
Configuring UNIVERGE UM8500 for integration....................... 313
Changing the number of voicemail ports................................ 315
Troubleshooting................................................................. 316
Message waiting indicators are not working properly........... 316
Dual integration with the Sphere system through SIP trunks
and traditional analog ports............................................. 317
Requirements................................................................ 317
Setting up a UNIVERGE UM8500 with dual integration......... 317
■Standard SIP Integration 319
Integration overview .......................................................... 320
Integration steps ........................................................... 320
Requirements................................................................ 321
Integration description........................................................ 322
How the integration works............................................... 322
Integration features ....................................................... 322
Programming the phone system........................................... 323
Configuring UNIVERGE UM8500 for the integration ................. 324
■Toshiba CIX100/200/670, CTX 100/670, and StrataDK series 327
Integration overview .......................................................... 328
Integration steps ........................................................... 328
Requirements................................................................ 328
Integration description........................................................ 329
How the integration works............................................... 329
Integration features ....................................................... 329
Configuring UNIVERGE UM8500 for the integration ................. 330
Programming the phone system........................................... 331
Appendix A Shutting down and starting the messaging server 333
Shutting down and starting UNIVERGE UM8500...................... 334
Appendix B Testing the extensions 337
Testing the extensions........................................................ 338
What is needed for the test ............................................. 338
Steps to test the extensions ............................................ 338
Appendix C Learning the phone system tones 339
Learning phone system tones .............................................. 340
Troubleshooting the Learn Tones utility............................. 341

AVAYA D82 1
In this integration...
Integration overview .............................................................................. 2
Integration steps............................................................................... 2
Requirements ................................................................................... 3
Integration description ........................................................................... 4
Integration features........................................................................... 4
Configuring UNIVERGE UM8500 for the integration..................................... 5
Connecting the systems.......................................................................... 6
Programming the phone system............................................................... 9
Avaya Definity G3 or System 75 phone system setup steps..................... 9
Avaya System 85 phone system setup steps ........................................15
Troubleshooting....................................................................................17
■Avaya D82

UNIVERGE UM8500 INTEGRATION GUIDE
2
Integration
overview Use this section of the Integration Guide with the Installation Guide.
Integration steps
Follow these steps to set up the integration.
1Review the system and equipment requirements
Verify that all phone system and messaging system requirements have been
met. See “Requirements”on page 3.
2Set up UNIVERGE UM8500 for the integration.
See “Configuring UNIVERGE UM8500 for the integration”on page 5.
3Connect the systems.
See “Connecting the systems”on page 6.
4Set up the phone system for the integration.
See “Programming the phone system”on page 9 for instructions on how to
program the Avaya Definity G3, System 75, or System 85 G2 phone system.
5Test the phone extensions
Test the phone extensions that are set up forthe integration. See Appendix B,
“Testing the extensions” on page 338.
6Run the Learn Tones utility
Run the Learn Tones utility to teach the messaging system the tones
associated with the phone system. See Appendix C, “Learning the phone
system tones” on page 339.

AVAYA D82 3
Requirements
Before setting up the Avaya with D82 integration, confirm that the site meets the
following requirements and that all of the necessary components are available:
Phone system
●Avaya Definity G3, System 75, or System 85 G2.
●For each voice messaging port, one Digital Network Interface Circuit (DNIC)
portwhich emulates a 7434Dor8434D digital phone,installed and set upas a
voice messaging port.
●The phone system ready for the integration as described in the phone system
manufacturer’s documentation.
●A type 66 interconnect block for each PBX station interface cable.
UNIVERGE UM8500 server
●The Dialogic®D82™voice boards installed; see the Installation Guide for
installation details.
●An 18-pair PBX station interface cable for each voice board.
●UNIVERGE UM8500 installed and ready for the integration as described in
the Installation Guide.
●A system key that enables the integration with the appropriate number of
voice messaging ports.
NOTE
For the latest information on supported voice boards for UM8500,
contact a sale representative.

UNIVERGE UM8500 INTEGRATION GUIDE
4
Integration
description TheAvayawithD82integrationusesdigitallinestoconnectthephonesystemand
themessagingsystem. The phone system digital voice messaging portsconnectto
D82 voice boards in the UM8500 server. A D82 voice board emulates up to eight
digital phones.
Integration features
The Avaya with D82 integration with UM8500 provides the following features:
Call forward to personal greeting. When an incoming call is routed toan
unanswered or busy extension, the call is forwarded to the subscriber’s voice
mail. The caller then hears the subscriber’s personal greeting and can leave a
message.
Caller ID. UM8500 receives caller ID information from the phone system, if
available. This information is displayed in the message’s subject line in
Microsoft Office Outlook®or other desktop messaging application.
Easy message access. Asubscribercanretrievemessageswithoutentering
an ID. UM8500 identifies a subscriber based on the extension from which the
call originated. A password might be required.
Identified subscriber messaging. UM8500 automatically identifies a
subscriber who leaves a message during a forwarded internal call based on
the extension from which the call originated.
Message waiting indication (MWI). When a message is waiting for a
subscriber, UM8500 notifies the phone system to activate the message
waiting indicator on the subscriber’s extension, if it is equipped with one, or
to activate a stutter dial tone.

AVAYA D82 5
Configuring
UNIVERGE
UM8500 for the
integration
After ensuring that the UM8500 server is ready for the integration by completing
allappropriate tasksin the Installation Guide, perform the following procedure to
confirm that the integration is enabled.
To confirm that the integration is enabled
1Click Start > All Programs > UNIVERGE UM8500 > Edit Switch.
2If prompted for logon credentials, type the administrator extension and
password, then click OK.
On a new install the logon credentials are:
Extension = 99995
Password = 12345
3Confirm that the settings match those in the following table.
4If the settings are incorrect, select the correct settings and click Update
Voice Mail Now.
Phone system settings
Parameter Required setting
Manufacturer Lucent
Model Definity G3
Switch software version All with digital 7434D emulation
Integration Direct Digital

UNIVERGE UM8500 INTEGRATION GUIDE
6
Connecting the
systems After installing all of the required hardware on the messaging system, perform the
following procedure to connect the phone system to the messaging system.
To install required messaging system hardware, such as D82 boards, see the
Installation Guide.
System connections

AVAYA D82 7
To connect the phone system and UM8500 server
1Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a
type 66 interconnect block. See the following tables for cabling requirements.
2Connect an 18-pair PBX station interface cable to an Amphenol connection
on the type 66 interconnect block.
3Connect the other end of the PBX station interface cable to a telco cable.
4Connect the other end of the telco cable to a D82 board installed in the
UM8500 server.
5Repeat steps 1through 4for each additional D82 board installed.
D82 Two-wire pinouts
Phoneline
number Type 66 Block pair Pin number Pair color Lead designation
1227
2white-orange orange-white T1 R1
2429
4white-brown brown-white T2 R2
3631
6red-blue blue-red T3 R3
4833
8red-green green-red T4 R4
51035
10 red-slate slate-red T5 R5
61237
12 black-orange orange-black T6 R6
71439
14 black-brown brown-black T7 R7
81641
16 yellow-blue blue-yellow T8 R8
D82 Four-wire pinouts
Phone line number Pin number Pair color Lead designation
126
1
27
2
white-blue
blue-white
white-orange
orange-white
TXR1
TXT1
PXR1
PXT1
228
3
29
4
white-green
green-white
white-brown
brown-white
TXR2
TXT2
PXR2
PXT2
330
5
31
6
white-slate
slate-white
red-blue
blue-red
TXR3
TXT3
PXR3
PXT3
432
7
33
8
red-orange
orange-red
red-green
green-red
TXR4
TXT4
PXR4
PXT4

UNIVERGE UM8500 INTEGRATION GUIDE
8
534
9
35
10
red-brown
brown-red
red-slate
slate-red
TXR5
TXT5
PXR5
PXT5
636
11
37
12
black-blue
blue-black
black-orange
orange-black
TXR6
TXT6
PXR6
PXT6
738
13
39
14
black-green
green-black
black-brown
brown-black
TXR7
TXT7
PXR7
PXT7
840
15
41
16
black-slate
slate-black
yellow-blue
blue-yellow
TXR8
TXT8
PXR8
PXT8
D82 Four-wire pinouts, continued
Phone line number Pin number Pair color Lead designation

AVAYA D82 9
Programming
the phone
system
Afterconnecting the phonesystem to the UM8500 server, performtheprocedures
to set up the phone system for the integration. Refer to the phone manufacturer’s
documentation for details.
●For the Avaya Definity G3 or System 75 phone system, see the setup steps
below.
●For the Avaya System 85, see the setup steps onpage 15.
Avaya Definity G3 or System 75 phone system setup
steps
1Set up the voice messaging extensions.
For the Definity G3, the D82 board emulates the Avaya 8434D digital phone.
For the System 75, the D82 boardemulates the Avaya 7434D phone. See “To
set up the voice messaging extensions as digital phones”on page 10.
2Set up the hunt group.
Set up ahunt group to include all of the voice messagingports. See “To set up
a hunt group”on page 11.
3Set up message waiting indication.
Dedicate one of the voice messaging ports to control the phone system
message waiting indication. See “To set up message waiting indication for a
port”on page 12.
4Set up a coverage path.
The phone system uses a coverage path to forward unanswered or busycalls.
See “To set up acoverage path”on page 13.
5Set up subscribers.
Assign the voice messaging coverage path to all subscribers. See “To set up
subscribers”on page 14.

UNIVERGE UM8500 INTEGRATION GUIDE
10
To set up the voice messaging extensions as digital
phones
1Atthe phone system programmingterminal,type add station followed
bya voice messaging extension, then press ENTER. For example,extension:
501 is used in the following example screen.
2On page 1 of the Station screen, in the Name field, type a name that includes
the voice messaging extension number, the maximum is 16 characters. For
example, Voice Mail 501 is used in the following example screen.
3For the 7434D emulation, set the Type field to 7434D. For the 8434D
emulation, set the Type field to 7405ND. If the Type field is set to 8434D,
voice mail will not integrate with the phone system.
■At the programming screen type,
change system-parameter features.
■On page 5, set 7405ND Numeric Terminal Display to y.
4In the Feature Options section, type the field settings as shown in the
following example screen. Refer to the phone system manufacturer’s
documentationforsettingupthe other fields left blankintheexample screen.
5Go to page 2 of the Station screen.
6In the Button Assignments section, type call-appr in fields 1 and 2.
7Go to page 4 and in the Display Button Assignments section, confirm
that the value for field 1is Normal.
8Press ENTER to complete the setup.
9Repeat steps 1through 8for each voice messaging port extension.
NOTE
7405ND is not a phone type. It only enables numeric display. To
use 7405ND, enable it in the System-parameter Features screen
when programming the phone system.
NOTE
The example above shows completed fields for the 7434D digital
phone emulation.