NEC UNIVERGE UM8500 Quick setup guide

ii UNIVERGE UM8500 INTEGRATION GUIDE
© 2007 - 2009 Active Voice, LLC.
All rights reserved.
First edition 2009.
Active Voice and UNIVERGE UM8500 are trademarks of Active Voice, LLC. Other brands and product names
used in this document are trademarks of their respective owners.
Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584; 4,696,028;
4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 4,972,469; 4,975,941; 5,020,095; 5,027,384;
5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 5,249,219; 5,303,298; 5,309,504;
5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852.
NEC Unified Solutions, Inc.
Irving, Texas
U.S.A.

CONTENTS iii
■Avaya D82 1
Integration overview ............................................................. 2
Integration steps .............................................................. 2
Requirements................................................................... 3
Integration description........................................................... 4
Integration features .......................................................... 4
Configuring UNIVERGE UM8500 for the integration .................... 5
Connecting the systems......................................................... 6
Programming the phone system.............................................. 9
Avaya Definity G3 or System 75 phone system setup steps .... 9
Avaya System 85 phone system setup steps........................ 15
Troubleshooting................................................................... 17
■Centrex/SMDI 19
Integration overview ............................................................ 20
Integration steps ............................................................. 20
Requirements.................................................................. 20
Integration description.......................................................... 21
How the integration works................................................. 21
Integration features ......................................................... 21
Configuring UNIVERGE UM8500 for the integration ................... 22
Programming the phone system............................................. 23
Testing the Centrex connection.............................................. 24
■Cisco Call Manager 25
Integration overview ............................................................ 26
Integration steps ............................................................. 26
Requirements.................................................................. 26
Integration description.......................................................... 27
How the integration works................................................. 28
Integration features ......................................................... 29
Setting up Cisco CallManager................................................. 30
Installing and configuring the TAPI service provider.................. 36
Configuring UNIVERGE UM8500 for the integration ................... 39
Changing the TAPI service provider settings ............................ 40
Upgrading from Cisco 2.4...................................................... 42
Changing the number of uOne ports ....................................... 43
Converting from analog lines to IP lines .................................. 44
Troubleshooting................................................................... 45
Message waiting indicators are not working properly............. 45
UNIVERGE UM8500 does not start after software is installed
and integration is configured ......................................... 45
The default earpiece and speaker volume on Cisco 7960
phones is too loud........................................................ 45
Integrating with CallManager and traditional phone systems ...... 46
Requirements.................................................................. 46
Setting up UNIVERGE UM8500 Administrator ....................... 46
Changing the number of installed ports............................... 50
■CONTENTS

UNIVERGE UM8500 INTEGRATION GUIDE
iv
■Fujitsu 9600/SMDI 53
Integration overview ........................................................... 54
Integration steps ............................................................ 54
Requirements................................................................. 54
Integration description......................................................... 55
How the integration works................................................ 55
Integration features ........................................................ 55
Configuring UNIVERGE UM8500 for the integration .................. 56
Programming the phone system............................................ 57
■Mitel SX200, SX2000, 3300ICP, and 200ICP 59
Integration overview ........................................................... 60
Integration steps ............................................................ 60
Requirements................................................................. 60
Integration description......................................................... 61
Integration features ........................................................ 61
Configuring UNIVERGE UM8500 for the integration .................. 62
Connecting the systems....................................................... 63
Programming the phone system............................................ 65
Mitel SX-200 ML.............................................................. 65
Mitel SX-2000................................................................. 66
Troubleshooting.................................................................. 68
■Mitel SX-2000 T1 69
Integration overview ........................................................... 70
Integration steps ............................................................ 70
Requirements................................................................. 70
Integration description......................................................... 71
How the integration works................................................ 71
Integration features ........................................................ 71
Configuring UNIVERGE UM8500 for the integration .................. 72
Programming the phone system............................................ 73
Steps to change the phone system settings ........................ 73
■Mitel 3300 ICP T1 with Digital E&M 85
Integration overview ........................................................... 86
Integration steps ............................................................ 86
Requirements................................................................. 86
Integration description......................................................... 87
Integration features ........................................................ 87
Configuring UNIVERGE UM8500 for integration........................ 88
Connecting the systems....................................................... 89
Programming the Mitel 3300/SX-3200 for digital E&M integration 90
Setting up UNIVERGE UM8500 for integration ......................... 93
Configuring phone answering............................................ 93
Configuring message waiting ............................................ 93
Configuring message retrieval........................................... 93
Configuring Auto Attendant .............................................. 93

CONTENTS v
■Mitel 3300 ICP with IP integration 95
Integration overview ............................................................ 96
Integration steps ............................................................. 96
Requirements.................................................................. 96
Integration description.......................................................... 97
How the integration works................................................. 97
Integration features ......................................................... 97
Programming the phone system............................................. 98
Steps for changing the phone system settings...................... 98
Configuring UNIVERGE UM8500 for the integration ................. 102
■NEC NEAX 2000 with Direct Digital (D82) 105
Integration overview .......................................................... 106
Integration steps ........................................................... 106
Requirements................................................................ 106
Integration description........................................................ 107
How the integration works............................................... 107
Integration features ....................................................... 107
Configuring UNIVERGE UM8500 for the integration ................. 108
Programming the phone system........................................... 109
■NEC NEAX 2000 with IP Protims 111
Integration overview .......................................................... 112
Integration steps ........................................................... 112
Requirements................................................................ 112
Integration description........................................................ 113
How the integration works............................................... 113
Integration features ....................................................... 113
Programming the phone system........................................... 114
Configuring UNIVERGE UM8500 for the integration ................. 115
■NEC NEAX 2000 with OAI 117
Integration overview .......................................................... 118
Integration steps ........................................................... 118
Requirements................................................................ 119
Integration description........................................................ 120
How the integration works............................................... 120
Integration features ....................................................... 120
Programming the phone system........................................... 121
Setting up the NEAX 2000 IVS or IVS 2............................. 121
Setting up the NEAX 2000 IPS ......................................... 124
Configuring UNIVERGE UM8500 for the integration ................. 128
Installing the OAI Integration Server software ....................... 130
Configuring the OAI Integration Server................................. 131
Installing and starting the OAI service .................................. 134
Testing the OAI integration ............................................. 134

UNIVERGE UM8500 INTEGRATION GUIDE
vi
■NEC NEAX 2400 with Direct Digital 137
Integration overview .......................................................... 138
Integration steps ........................................................... 138
Requirements................................................................ 138
Integration description........................................................ 139
How the integration works............................................... 139
Integration features ....................................................... 139
Configuring UNIVERGE UM8500 for the integration ................. 140
Programming the phone system........................................... 141
■NEC NEAX 2400 with IP Protims 143
Integration overview .......................................................... 144
Integration steps ........................................................... 144
Requirements................................................................ 144
Integration description........................................................ 145
How the integration works............................................... 145
Integration features ....................................................... 145
Programming the phone system........................................... 146
Configuring UNIVERGE UM8500 for the integration ................. 147
■NEC NEAX 2400 with serial MCI 149
Integration overview .......................................................... 150
Integration steps ........................................................... 150
Requirements................................................................ 150
Integration description........................................................ 152
How the integration works............................................... 152
Integration features ....................................................... 152
Setting up the trunk board .................................................. 153
Programming the phone system........................................... 155
Programming the phone system steps............................... 155
Configuring UNIVERGE UM8500 for the integration ................. 159
Configuring UNIVERGE UM8500 ports ............................... 159
Transferring calls on phone systems without blind transfer ...... 161
■NEC NEAX 2400 with OAI 163
Integration overview .......................................................... 164
Integration steps ........................................................... 164
Requirements................................................................ 164
Integration description........................................................ 166
How the integration works............................................... 166
Integration features ....................................................... 166
Programming the phone system........................................... 167
Configuring UNIVERGE UM8500 for the integration ................. 170
Installing the OAI Integration Server software ....................... 172
Configuring the OAI Integration Server ................................. 173
Installing and starting the OAI service .................................. 176
Testing the OAI integration.............................................. 176

CONTENTS vii
■NEC NEAX 2400 or NEC SV7000 with LAN MCI 179
Integration overview .......................................................... 180
Integration steps ........................................................... 180
Requirements................................................................ 180
Integration description........................................................ 181
How the integration works............................................... 181
Integration features ....................................................... 181
Setting up the trunk board.................................................. 182
Programming the phone system........................................... 184
Programming the phone system steps .............................. 184
Configuring the UNIVERGE UM8500 for integration ................. 188
Configuring UNIVERGE UM8500 ports ............................... 189
■NEC UNIVERGE SV7000/SV7000MPS with IP Protims 191
Integration overview .......................................................... 192
Integration steps ........................................................... 192
Requirements................................................................ 192
Integration description........................................................ 193
How the integration works............................................... 193
Integration features ....................................................... 193
Programming the phone system........................................... 194
Configuring UNIVERGE UM8500 for the integration ................. 195
■NEC UNIVERGE SV7000 with OAI 197
Integration overview .......................................................... 198
Integration steps ........................................................... 198
Requirements................................................................ 199
Integration description........................................................ 200
How the integration works............................................... 200
Integration features ....................................................... 200
Programming the phone system........................................... 201
Configuring UNIVERGE UM8500 for the integration ................. 204
Installing the OAI Integration Server software ....................... 206
Configuring the OAI Integration Server................................. 207
Installing and starting the OAI service .................................. 210
Testing the OAI integration ............................................. 210
■NEC UNIVERGE SV8300 with IP Protims 213
Integration overview .......................................................... 214
Integration steps ........................................................... 214
Requirements................................................................ 214
Integration description........................................................ 215
How the integration works............................................... 215
Integration features ....................................................... 215
Programming the phone system........................................... 216
Configuring UNIVERGE UM8500 for the integration ................. 219

UNIVERGE UM8500 INTEGRATION GUIDE
viii
■NEC UNIVERGE SV8300 using OAI 221
Integration overview .......................................................... 222
Integration steps ........................................................... 222
Requirements................................................................ 223
Integration description........................................................ 224
How the integration works............................................... 224
Integration features ....................................................... 224
Programming the phone system........................................... 225
Configuring UNIVERGE UM8500 for the integration ................. 228
Installing the OAI Integration Server software ....................... 229
Configuring the OAI Integration Server ................................. 230
Installing and starting the OAI service .................................. 233
Testing the OAI integration.............................................. 233
■NEC UNIVERGE SV8500 with Direct Digital 235
Integration overview .......................................................... 236
Integration steps ........................................................... 236
Requirements................................................................ 236
Integration description........................................................ 237
How the integration works............................................... 237
Integration features ....................................................... 237
Configuring UNIVERGE UM8500 for the integration ................. 238
Programming the phone system........................................... 239
■NEC UNIVERGE SV8500 with IP Protims 241
Integration overview .......................................................... 242
Integration steps ........................................................... 242
Requirements................................................................ 242
Integration description........................................................ 243
How the integration works............................................... 243
Integration features ....................................................... 243
Programming the phone system........................................... 244
Configuring UNIVERGE UM8500 for the integration ................. 245
■NEC UNIVERGE SV8500 with LAN MCI 247
Integration overview .......................................................... 248
Integration steps ........................................................... 248
Requirements................................................................ 248
Integration description........................................................ 249
How the integration works............................................... 249
Integration features ....................................................... 249
Programming the phone system........................................... 250
Programming the phone system steps............................... 250
Configuring the UNIVERGE UM8500 for integration ................. 254
Configuring UNIVERGE UM8500 ports ............................... 255

CONTENTS ix
■NEC UNIVERGE SV8500 with serial MCI 257
Integration overview .......................................................... 258
Integration steps ........................................................... 258
Requirements................................................................ 258
Integration description........................................................ 259
How the integration works............................................... 259
Integration features ....................................................... 259
Programming the phone system........................................... 260
Programming the phone system steps .............................. 260
Configuring UNIVERGE UM8500 for the integration ................. 264
Configuring UNIVERGE UM8500 ports ............................... 264
■NEC UNIVERGE SV8500 using OAI 267
Integration overview .......................................................... 268
Integration steps ........................................................... 268
Requirements................................................................ 268
Integration description........................................................ 269
How the integration works............................................... 269
Integration features ....................................................... 269
Programming the phone system........................................... 270
Configuring UNIVERGE UM8500 for the integration ................. 273
Installing the OAI Integration Server software ....................... 274
Configuring the OAI Integration Server................................. 275
Installing and starting the OAI service .................................. 278
Testing the OAI integration ............................................. 278
■Nortel Meridian-1 with D82 281
Integration overview .......................................................... 282
Integration steps ........................................................... 282
Requirements................................................................ 282
Integration description........................................................ 283
Integration features ....................................................... 283
Configuring UNIVERGE UM8500 for the integration ................. 284
Connecting the systems...................................................... 285
Programming the phone system........................................... 286
Troubleshooting................................................................. 291
■Siemens 9751 CBX with D42 or D82 293
Integration overview .......................................................... 294
Integration steps ........................................................... 294
Requirements................................................................ 294
Integration description........................................................ 295
Integration features ....................................................... 295
Configuring UNIVERGE UM8500 for the integration ................. 296
Connecting the systems...................................................... 297
Programming the phone system........................................... 298
Programming ROLMphone 400 digital station sets............... 298
Troubleshooting................................................................. 301

UNIVERGE UM8500 INTEGRATION GUIDE
x
■Sphere System 303
Integration steps ........................................................... 304
Requirements................................................................ 304
Integration description........................................................ 305
How the integration works............................................... 305
Integration features ....................................................... 305
Setting up the Sphere system.............................................. 307
Configuring UNIVERGE UM8500 for integration....................... 313
Changing the number of voicemail ports................................ 315
Troubleshooting................................................................. 316
Message waiting indicators are not working properly........... 316
Dual integration with the Sphere system through SIP trunks
and traditional analog ports............................................. 317
Requirements................................................................ 317
Setting up a UNIVERGE UM8500 with dual integration......... 317
■Standard SIP Integration 319
Integration overview .......................................................... 320
Integration steps ........................................................... 320
Requirements................................................................ 321
Integration description........................................................ 322
How the integration works............................................... 322
Integration features ....................................................... 322
Programming the phone system........................................... 323
Configuring UNIVERGE UM8500 for the integration ................. 324
■Toshiba CIX100/200/670, CTX 100/670, and StrataDK series 327
Integration overview .......................................................... 328
Integration steps ........................................................... 328
Requirements................................................................ 328
Integration description........................................................ 329
How the integration works............................................... 329
Integration features ....................................................... 329
Configuring UNIVERGE UM8500 for the integration ................. 330
Programming the phone system........................................... 331
Appendix A Shutting down and starting the messaging server 333
Shutting down and starting UNIVERGE UM8500...................... 334
Appendix B Testing the extensions 337
Testing the extensions........................................................ 338
What is needed for the test ............................................. 338
Steps to test the extensions ............................................ 338
Appendix C Learning the phone system tones 339
Learning phone system tones .............................................. 340
Troubleshooting the Learn Tones utility............................. 341