Microframe Corporation EzWait 5330 Series User manual

SERIES 5330
EzWait
INSTALLATION & SPECIFICATION GUIDE
ITEM NO: D5330-7010
REVISION DATE: 12/11
Microframe Corporation
604 S. 12th Street
Broken Arrow, OK 74012
Tel: [phone]
Toll Free: 1-800-635-3811
Website: www.microframecorp.com
E-mail: [email protected]
A5330-7010
*A5330-7010*

Microframe Corporation
PO Box 1700
Broken Arrow, OK 74013
1-800-635-3811
Limited Warranty Agreement
Your Microframe System is w a rranted against failure
due to defects in workmanship or material for a period
of one (1) year from the date of purchase. Microframe
Corporation will repair or replace any defective unit.
Obvious abuse or mishandling of the unit is NOT covered
by this warranty.
Merchandise Return
If your Unit does not work satisfactorily, please give
us a call. We may be able to clear up the problem by
phone. If it becomes necessary to return your Unit to
the factory, please observe the following:
1. Place Unit in a sturdy box with sufficient packing
material.
2. If requested, include the AC power adapter. It is
not necessary to return the cable and connectors unless
they are the problem.
3. Return the system insured and prepaid. Microframe
is not responsible for shipping damages and losses on
returned Units.
Warranty Service
For warranty service, please contact Microframe
toll-free at [phone]. A technician will gladly as-
sist you.
Assistance
For any product assistance or maintenance help,
contact Microframe by either calling 1-800-635-3811 or
e-mailing us at: [email protected].
Safety
Do not install substitute parts or perform any modi-
fi c ation to the product without first contacting Micro-
frame.
Warning
All power adapters, line cords, and electrical equip-
ment should be kept out of the reach of children and
away from water. (If you are installing cable in an air
plenum area, such as a drop ceiling used for air return,
you must use plenum-rated cable. The cable supplied
from Microframe is rated CL2 and is approved for indoor
installation everywhere except plenum areas.)
Life Support Policy
Microframe's products are not authorized for use
as components in life support devices or systems
without the express written approval of the presi-
dent of Microframe Corporation. As used herein:
1. Life support devices or systems are defined as sys-
tems which support or sustain life, and whose failure to
perform when properly used in accordance with instruc-
tions for use provided in the labeling, can be reasonably
expected to result in a significant injury to the user or
any one depending on the system.
2. A critical component is any component of a life
support device or system whose failure to perform can be
reasonably expected to cause the failure of the life support
device or system, or to affect its safety or effectiveness.
Disclaimer
We constantly strive to improve our products. Speci-
fi c ations are subject to change without notice.

Table of Contents
Parts and Features ..........................................................4
Wiring Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
EzWait Configuration ......................................................6
Normal Operations .......................................................... 9

4
Microframe Corporation Series 5330 User Guide Microframe Corporation
Parts and Features
Parts List:
1. D1700 computer interface (A)
2. Push Buttons (B)
3. 19" Display (C) optional
4. 40' Wire (not pictured)
5. Power Cord (not pictured)
6. Manual (not pictured)
(A)
(B) (c)

5
Microframe Corporation Series 5330 User Guide
There are several configurations you can use when selecting monitors. EzWait is compatible with
any size LCD or Plasma monitor/television, large and small.
Single monitor configuration
1)After mounting the monitor in the desired position
2)Connect the VGA cable to the EzWait Server
3)Connect the VGA cable to the Monitor
4)Plug the monitor into a power outlet
5)Plug the EzWait Server into a power outlet
Multiple monitor configuration
1)After mounting the monitors in the desired positions
2)Connect the VGA cables to the monitors
3)Connect the other ends of the VGA cables to the video splitter
4)If you don't have a video splitter, one can be purchased from Microframe
5)Connect the video splitter input to the EzWait Server output VGA connector
D1700 Multiport Communications Device
1)Connect the D1700 device to the EzWait Server via USB cable (included with the D1700.)
2)If you are controlling the device with hardwired push buttons, connect the buttons
to any of the screw down terminals on the device labeled Btn 1-10 and
any of the Com terminals (see Ter minal figure below)
3)Please Note: This device can be connected to D5100 series LED displays
4)When hardwiring LED displays to the D1700, use the 485 terminals
5)The D1700 device can also be controlled by wireless keyfobs
6)If you are using the keyfobs, connect and position the antenna vertically
Screw Down Terminal
Powering the EzWait Server
1)The EzWait Server comes with a 6 ft. power adapter wire.
2)Insert the power adapter wire into the Ezwait Server power input.
3)Plug the power adapter into a 110v outlet.
4)After plugging in the EzWait Server, it will power on automatically.
5)If it does not power on automatically, press the power button on the front of the
EzWait Server case one time. This will power-on the EzWait Server.
BTN 1
BTN 3
Com
Com A B
Com BTN 10
BTN 8
BTN 9
BTN 7 Com
BTN 5
Com Com BTN 4 BTN 2
485
BTN 6
Wiring Configuration

6
Microframe Corporation Series 5330 User Guide
EzWait Configuration
There are (3) ways to access the EzWait Admin Screen. Select the option that is best for you.
Ethernet Connection
One of the ways to configure the EzWait Server is over ethernet. To use this option you will
need to connect the EzWait Server to your network. You can get to the EzWait Admin by using
a computer on your network. Using any internet browser, type in the url "http://'ipaddress'/EzWait/
admin". This will connect you to the EzWait Admin screen.
EzWait Client Software
To access the configuration pages on the EzWait Server open the EzWait Client Software. This
software can be downloaded from www.microframecorp.com. This software requires Adobe Air
which can be downloaded from www.adobe.com. Once the software is installed, open the soft-
ware and click "Find Server". Once the server is located, you can click the button labeled "Open
Admin". Follow the EzWait Configuration section to change the EzWait Server settings.
Keyboard and Mouse
If the EzWait Server is not connected to your network, you can configure it locally by connect-
ing a keyboard and mouse to the EzWait Server. Once the keyboard and mouse are connected,
you can press the "Ctrl"+"Alt"+"right arrow" keys to toggle between screens. From here you can
click on the Firefox icon and open up the configuration pages.
The options can be found by running the EzWait Client app and clicking the button to locate the
server, or by opening up your internet browser and typing in the IP address of your EzWait com-
puter.
EzWait Configuration Screens
1) Playlist Setup
2) Audio Upload and settings
3) Station Settings
4) Screen Settings
5) Mode Settings
6) Additional Settings
7) Help
The EzWait Configuration pages have an information drop down that can be veiwed by placing
your mouse over it. Some pages have a sample video that shows you how to use that page.
1. Playlist Setup Screen
There are two lists on this screen. The list on the left shows all the available content that can
be used. The list on the right is the Playlist order. This list can be modified by using the buttons
located between the two lists. By clicking on an item in the available Movies list you will notice a
"delete" button and a "play" button at the bottom of that list. The delete button will remove that im-
age/movie from the computer and the playlist. To preview the image/movie, click the play button
and it will show up at the bottom right of the page in the preview pane.
Uploading New Content
Adding new content to the server is as simple as clicking the "Browse" button at the bottom left
side of the screen. Select the content you would like to upload from your computer and click
"Open." Click the Upload button and you will see it appear in the Movies Available list.

7
Microframe Corporation Series 5330 User Guide
Managing the Playlist
Select a image/movie from the Movies Available list and click "Move >>" button. This will add
the image/movie to the playlist. Once you have multiple images/movies in the playlist, you can
arrange them by clicking on the right list and clicking the "Move Up" and "Move Down" buttons. If
you would like to specify the amount of time that the content is shown, you can use the text box
at the bottom of the playlist to change the selected content show time in seconds and click "OK".
The Play button at the bottom of the playlist will show the content for the specified length of time.
To remove an image/movie from the playlist, select the content you wish to remove and click the
"Move <<" button. To preview the final playlist you can click the "Preview Playlist" button.
2. Audio Upload and Settings Screen
To play audio when you call the next number, or when the next window becomes available, check
the files that you would like to play. Click "Browse" and select the audio file you would like to up-
load, then click "Start Upload" to start the uploading process. Be sure to name the files correctly.
The first file to play is "prenum.mp3", and the number files should start at "0.mp3" thru "99.mp3".
For 3 digits you will need files "100.mp3", "200.mp3" thru "900.mp3". These files will play for the
Tak e-A-Number and Window Numbers. The file "preque.mp3" is the file that plays between the
Tak e-A-Number number and the window message ex.("At Window") The last file to play is "aft-
num.mp3" ex. ("Thank You")
Example file structure.
prenum.mp3 55.mp3 preque.mp3 2.mp3 aftnum.mp3
Now Serving 55 at window 2 please
3. Station Settings Screen
To add a new window click the "Add" button. A new row should appear in the grid. There are 4
columns that will need to be input. Name Column is the text on the arrow that will show on the
main screen ex.("Window 1".) Window Column tells the computer what audio file to play ex. (1 will
play 1.mp3.) Address Column is the address of the device that will be used on this station. Please
see the Addressing section below. Direction Column can be 0 or 1; 0 will show a left arrow, and 1
will show a right arrow. "Remove" button will remove the selected row. Be sure to click the "Save"
button when finished. This system will not auto save.
Addresses
The D1700 device has 10 buttons that are addressed 1-10. Do not use these addresses for
keyfobs or displays. The D5100 displays can be connected to this device as well. To see how to
address them, check the documentation that comes with the displays and set the address column
to the address you desire. The keyfobs will need to be addressed also. The documentation that
comes with these devices will show how to set the address.
4. Screen Settings Screen
Ratio
By clicking on the Arrow or Content Box, you should see the screen ratio drop down. You can
select the ratio of the main screen so that you will be able to get a better idea of what it will look
like. Note that this might look unusual on your local screen.
Background
The background image can be changed by uploading a new one. Simply click the "Browse for a
fi l e" button and select the background image you would like to use. Be sure that the image is the
same aspect ratio and size as your main screen.
Arrow Positioning
Positioning the Arrow Box is as easy as clicking and dragging the box to the desired location
inside the main screen box. Adjust the size of the box by clicking on the sizing arrows and moving
them around.
EzWait Configuration

8
Microframe Corporation Series 5330 User Guide
EzWait Configuration
Content Positioning
Click and drag the sample image to move the main content positioning. Resize the Content Box
by clicking on the sizing arrows and dragging them to the desired size.
Text Box and Number
Above the Number is a text box that can be changed by clicking above the Number. The message
must be less than 16 characters ex.("Now Serving") The text color, background, and outlining can
be adjusted in the box below. Click and drag the Number to move the number positioning. Resize
the Number Box by clicking on the sizing arrows and dragging them to the desired size.
5. Mode Settings Screen
Show Playlist Slideshow - If checked, the Content Box will show on the main screen and play the
playlist.
Take-A-Number Mode - If checked, will show the numbers being called.
How many digits - This is the number of digits that you have on your tickets or desire to show. 2
digits will cycle from number 0-99, and 3 digits will cycle from 0-999.
Window mode - This will show the Arrow Box on the main screen.
How long Windows are active in seconds - This is a time out so your employees do not have to
remember to make their window unavailable. If this is 0, the Arrow Box never goes away on its
own.
Remember to click the "Save" button when finished.
6. Additional Settings Screen
You can set your network address to be static or dynamic in this section. This system needs to
restart once a day. This can be done at night while no one is around. Please select a time for the
restarts to happen. Click "Save" to save your configuration.
7. Help Screen
Manual - This will bring up this Manual in pdf format.
Support - This will pull up the Support page at www.microframecorp.com.
Email - Please contact Microframe before clicking this button. This button emails us the configura-
tion of the machine so we can better assist you.

9
Microframe Corporation Series 5330 User Guide
Microframe Corporation
Normal Operations
With Keyfob
To show that your window is available, press the
right button.
To show that the window is not available and is
taking a client, press the left button.
With Push Buttons
Depending on the setup in the configuration
pages, pressing the button for your window will
show that you are available. If it is a change of
state, or latching button, when you unlatch or
change the state of the button the window will
show a non-available status.
Line Queuing
With Keyfob
To advance the numbers, press the right but-
ton.
To go back to a number, press the left button.
To quickly go to a number, press and hold the
"up" button until the number shows red on the
display. Then tap the "up" or "down" button to
the desired number.
To start back at 0, press both the right and left
buttons at the same time.
With Push Buttons
Depending on the setup in the configuration
pages, the button can be a "up" button or a
"down" button.
To go back to a number, press the “down” button.
To count up press the “up” button.
To quickly go to a number, press and hold the
"up" button until the number shows red on the
display. Then tap the "up" or "down" button to
the desired number.
To start back at 0, press both the "up" and "down"
buttons at the same time.
Take-A-Number
With Keyfob
To advance the numbers, press the right button.
This will also show that this window is avail-
able.
To go back to a number, press the left button. This
will also show that this window is available.
To quickly go to a number press and hold the
"up" button until the number shows red on the
display. Then tap the "up" or "down" button to
the desired number. This will also show that this
window is available.
To start back at 0, press both the right and left
buttons at the same time.
With Push Buttons
Depending on the setup in the configuration
pages, the button can be a "up" button or a "down"
button. This will also show that this window is
available.
To go back to a number, press the “down” button.
To count up press the “up” button. This will also
show that this window is available.
To quickly go to a number, press and hold the
"up" button until the number shows red on the
display. Then tap the "up" or "down" button to
the desired number. This will also show that this
window is available.
To start back at 0, press both the "up" and "down"
buttons at the same time.
Take-A-Number with Window Queuing

Microframe Corporation
604 S. 12th Street
Broken Arrow, OK 74012
Tel: [phone]
Toll Free: 1-800-635-3811
Website: www.microframecorp.com
E-mail: [email protected]