Dell PowerEdge SC1435 User manual

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Dell™ PowerEdge™
SC1435 Systems
Hardware Owner’s Manual

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude,PowerConnect,PowerEdge,
PowerVault,PowerApp,Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Microsoft, Windows, MS-DOS, and Windows Server are
registered trademarks of Microsoft Corporation; AMD and AMD PowerNow! are trademarks of Advanced Micro Devices, Inc.; EMC is a
registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model SVUA
August 2006 P/N HJ362 Rev. A00

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . . 10
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 13
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Diagnostics Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Diagnostics Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 23
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 23
Responding to Error Messages. . . . . . . . . . . . . . . . . . . . . . . 23
Using the System Setup Program. . . . . . . . . . . . . . . . . . . . . . 24
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Memory Information Screen . . . . . . . . . . . . . . . . . . . . . . . . 27
CPU Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . . 28
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 30
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 32

4Contents
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 33
Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 33
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 34
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 34
3 Installing System Components . . . . . . . . . . . . . . . . . . . . 35
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Removing and Replacing the Front Bezel . . . . . . . . . . . . . . . . . . . . 37
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . . 38
Opening the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . 40
Cooling Fan Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing a Cooling Fan Module . . . . . . . . . . . . . . . . . . . . . . 40
Replacing a Cooling Fan Module . . . . . . . . . . . . . . . . . . . . . . 41
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . 43
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . 45
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . 46
Sample Memory Configurations . . . . . . . . . . . . . . . . . . . . . . 46
Non-Optimal Memory Configurations . . . . . . . . . . . . . . . . . . . 48
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . 48
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . 49
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing a Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Contents 5
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Removing the Optical Drive from the System. . . . . . . . . . . . . . . . 54
Installing the Optical Drive in the System. . . . . . . . . . . . . . . . . . 54
Removing the Optical Drive from the Drive Tray . . . . . . . . . . . . . . 55
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Optional SAS RAID Controller . . . . . . . . . . . . . . . . . . . . . . . 56
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuring the Boot Device. . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Expansion-Card Riser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Removing an Expansion-Card Riser . . . . . . . . . . . . . . . . . . . . 58
Installing an Expansion-Card Riser . . . . . . . . . . . . . . . . . . . . . 59
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . 59
Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . . . 61
Removing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . 61
Installing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . 62
System Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . . 63
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing a System Board. . . . . . . . . . . . . . . . . . . . . . . . . . 64
4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 67
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 67
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Checking Basic Power Problems . . . . . . . . . . . . . . . . . . . . . . . . 68
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Troubleshooting IRQ Assignment Conflicts. . . . . . . . . . . . . . . . . 68
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . . 69
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . . 69
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . 70
Troubleshooting the Mouse. . . . . . . . . . . . . . . . . . . . . . . . . 70

6Contents
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . 70
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 71
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . . 71
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . . 72
Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . . 73
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . . 74
Troubleshooting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . 74
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . . . 75
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . . 76
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . 78
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Troubleshooting a SAS RAID Controller Card . . . . . . . . . . . . . . . . . . 79
Troubleshooting an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . 80
Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . . . 82
5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . . 85
Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 85
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . . 85
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . 86
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 86
System Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . . 86
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . . 87
Selecting Devices for Testing. . . . . . . . . . . . . . . . . . . . . . . . 87
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . . 87
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . . . 87

Contents 7
6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 89
System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 90
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Riser Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . . 96
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dell Enterprise Training and Certification. . . . . . . . . . . . . . . . . . . . 97
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . 97
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

8Contents

About Your System 9
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
• The Rack Installation Guide or Rack Installation Instructions included with your rack solution
describes how to install your system into a rack.
• The
Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
• CDs included with your system provide documentation and tools for configuring and managing
your system.
• Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
• Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
• Documentation for any components you purchased separately provides information to configure
and install these options.

10 About Your System
• Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
• Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup Program" on page 23.
<F10> Enters the System Diagnostics program. See "Running the System Diagnostics" on page 86.
<F11> Enters the boot mode selections screen, allowing you to choose a boot device.
<F12> Exits PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Setup Module, which allows access to the
system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your optional SAS adapter User’s Guide for more
information.
<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see
"Integrated Devices Screen" on page 28). This keystroke allows you to configure NIC settings for
PXE boot. For more information, see the documentation for your integrated NIC.