Microsoft Band 2 Operating instructions

Microsoft Band 2 won’t charge
If you’re having problems charging your Microsoft Band 2,
try these solutions.
Before you begin
Solution 1: Restart your Band (two-button method)
Solution 2: Check the battery status on your Band
Before you begin
Before trying these solutions, check the USB port where you plugged in your Band’s USB
charging cable.
Make sure you connected the charging cable to a USB port (USB 2.0 or greater) that can
supply power. Powered USB ports include those on your computer and those on USB
hubs or adapters connected to a power source.
Most USB hubs don’t supply power and won’t charge your Band.
On desktop PCs, powered USB ports are often on the back of the PC.

AC adapters, like those that power your phone, are generally sufficient to power your
Band.
Try charging another device, such as your phone, from the USB port to make sure the
port is working properly.
If your Band still doesn’t charge, try Solution 1.
Solution 1: Restart your Band (two-button method)
Step
1:
Press and hold the power button and the action button on your Band at the same time.
Step
2:
After three seconds, your Band will show Turn Power off? You can power down your
Band and restart it by swiping left and tapping Yes, or you can continue to hold down
both buttons for an additional seven to eight seconds.
Step
3:
After an additional seven to eight seconds, your Band’s screen will flash red. You can
release both buttons and your Band will perform a quick restart, or you can continue to
hold down both buttons for a few more seconds.
Step
4:
Release both buttons. Your Band will now be turned off.
Step
5:
Press the power button to restart your Band.
Solution 2: Check the battery status on your Band
While it’s charging, your Band should show the percentage of remaining battery power. Here’s
how to check:
Step
1:
Connect the magnetic charging connector on the USB charging cable to the charging port
on your Band, and plug the USB end of the cable into a powered USB port or an AC
adapter.
Step
2:
Press the power button to see your Band’s current charging status.
The time, date, and battery status display against a dark background.
If your battery is completely depleted, you might have to reset your Band’s date
and time manually.
If you see Battery charging and the percent charge increases over 15 minutes
or more, your Band is charging correctly.

If you don't see Battery charging or if the amount of charge doesn’t increase
over time, go to Get my Microsoft Band fixed to replace your Band and charging
cable.
Note
If your Band’s battery status appears to be stuck at 80 percent, your Band is probably still
charging correctly. Although the battery may reach 80 percent after charging for 20 minutes, it
can take two or more hours to charge it to 100 percent. This is normal for lithium-polymer
batteries.
After attempting these troubleshooting solutions, if the screen stays dark after your Band has
been charging for 10 minutes, go to Get my Microsoft Band fixed to replace your Band and
charging cable.
Microsoft Band 2 battery and charging
Microsoft Band 2 uses an internal lithium-polymer battery.
Learn about your Band’s power states, how to charge your
Band, and how to check its battery level.
Microsoft Band 2 power states
Charge your Microsoft Band 2
Check the battery status
Microsoft Band 2 power states
Here’s how to turn your Band on and off and how to turn off the display to preserve power.

Turn your Band on and off
Power on
Press and hold the power button until you feel a slight vibration and the Me Tile appears.
Power off (two ways)
Hold the power button down until Turn Power Off? appears, then swipe left and tap Yes.
You can also turn off your Band from the Me Tile. Here’s how:
Step 1:
From the Me Tile, swipe left and tap the Settings Tile > Power .
Step 2:
Tap Turn Power Off > Yes.
Important
Microsoft Band 2 won’t turn off while charging. Remove it from the charger first and then turn it off.
Turn the display on and off
To save battery power, your Band display automatically turns off or switches to Watch Mode
when you aren’t working with the tiles. For more info, see Watch Mode.
Tip
Turning off Watch Mode helps preserve battery power. You can also enable Rotate On, which
shows the time only when you rotate your wrist. For more info, see Tips for longer battery life.
Turn the display off manually
Press the power button.
Turn the display on (two ways)
Press the power button.
Connect the USB charging cable to your Band.
When you turn on the display, the Me Tile appears automatically unless you had turned off the
display for only a few seconds. In that case, you’ll see the last tile that was open.
Charge your Microsoft Band 2
Connect the magnetic charging connector on the USB charging cable to the charging port on the
clasp of your Band, making sure that the gold connector points on the charging cable line up
with the gold connector points on the clasp. Plug the USB end of the cable into a powered USB
port (USB 2.0 or greater).

Notes
The first time you use your Band, you’ll need to charge the battery fully. It can take about two
hours to fully charge.
Powered USB ports include those on your computer and those on USB hubs or adapters that
connect to a power source. Most USB hubs don’t supply power and won’t charge your Band.
Make sure the charging port on your Band and the magnetic charging connector on the USB
charging cable are clean and dry. You can wipe off sweat, dust, or grime with a clean, dry, lint-
free cloth. For more info, see Clean and care for your Microsoft Band.
A full charge can last up to 48 hours but can vary significantly depending on your settings,
usage, and other factors. For tips on making the battery last longer, see Tips for longer battery
life.
Check the battery status
To see how much battery power remains on your Band:
On the Me Tile, drag right to see the battery status.