Microsoft LGI-00031 User manual

Surface Laptop 3 / Laptop 4
Service Guide
M1179886
SG
Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Microsoft Surface
Laptop 4 15" i7 16GB 512GB (LGI-00031) o cerca il tuo prodotto tra le migliori offerte di Notebook

2M1179886
Disclaimer of Warranties and Limitation of Damages
All information, content, materials, and products made available in or in conjunction with this Manual are provided
by Microsoft on “as-is” and “as available” basis, unless otherwise specied by Microsoft in writing. Microsoft makes no
representations or warranties of any kind, express or implied, as to the information, content, materials and products
included or otherwise made available to you or accompanying this Manual unless specied in writing. You expressly
agree that your use of the information, content, materials, and product in or accompanying this Manual is at your
sole risk.
To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not
limited to implied warranties of merchantability and tness for a particular purpose. To the fullest extent permissible
by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or
product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental,
consequential, and/or punitive damages unless otherwise specied in writing.
Notice
Microsoft and its suppliers may have patents, patent applications, trademarks, copyrights, trade secrets and/or other
intellectual property rights covering subject matter in this document. Microsoft’s furnishing of this document to
recipient does not grant or imply any license to any patents, trademarks, copyrights, trade secrets or other intellectual
property rights, and recipient’s permitted use of any such intellectual property rights, if any, is solely governed by the
Agreements.
This document and the information it contains are subject to change without notice. You can nd the latest
information on Surface device servicing and repair at https://aka.ms/surfaceservicing. Always consult the most up-to-
date information available before performing device servicing or repair.
©2021 Microsoft Corporation. All rights reserved.
Document Part Number: M1179886

3M1179886
Table of Contents
DEVICE IDENTITY INFORMATION........................................................................................................................... 4
· SURFACE LAPTOP MODELS ........................................................................................................................ 4
· GLOSSARY OF TERMS ..................................................................................................................................5
GENERAL INFORMATION, PRECAUTIONS, WARNINGS ........................................................................................6
· SERVICE TOOLS AND JIGS ...........................................................................................................................6
· GENERAL SAFETY PRECAUTIONS ...............................................................................................................7
· REPAIR-SPECIFIC PRECAUTIONS AND WARNINGS ..................................................................................8
· REPAIR- CROSS-REFERENCE DOCUMENTS ................................................................................................8
· SAFETY POLICIES/PROCEDURES .................................................................................................................9
ILLUSTRATED SERVICE PARTS LIST ........................................................................................................................10
SERVICE DIAGNOSTICS/TROUBLESHOOTING OVERVIEW .................................................................................. 17
· SOFTWARE TOOLS: .................................................................................................................................... 17
· HARDWARE TROUBLESHOOTING APPROACH ....................................................................................... 17
COMPONENT REMOVAL AND REPLACEMENT PROCEDURES.............................................................................18
· PRIOR TO DEVICE DISASSEMBLY: .............................................................................................................18
· CURRENT BATTERY WARNING .................................................................................................................18
· NON-SKID FOOT PAD REPLACEMENT PROCESS..................................................................................... 19
1. PROCEDURE – REMOVAL (NON-SKID FOOT PAD)..............................................................19
2. PROCEDURE – INSTALLATION (NON-SKID FOOT PAD) .................................................... 20
3. ALTERNATE PROCEDURE – INSTALLATION (NON-SKID FOOT PAD) ............................... 22
· C-COVER KEYBOARD ASSEMBLY REPLACEMENT PROCESSES (METAL, FABRIC) ................................ 24
· REPLACEMENT PROCESS (C-COVER KEYBOARD METAL TYPE) ............................................................ 24
1. PROCEDURE – REMOVAL (C-COVER KEYBOARD METAL TYPE) ....................................... 25
2. PROCEDURE – INSTALLATION (C-COVER KEYBOARD METAL TYPE) ............................... 27
· REPLACEMENT PROCESS (C-COVER KEYBOARD FABRIC TYPE) ........................................................... 29
1. PROCEDURE – REMOVAL (C-COVER KEYBOARD FABRIC TYPE KEYBOARD)................... 30
2. PROCEDURE – INSTALLATION (C-COVER KEYBOARD FABRIC TYPE) .............................. 33
· RSSD REPLACEMENT PROCESS................................................................................................................ 35
1. PROCEDURE – REMOVAL (RSSD)......................................................................................... 36
2. PROCEDURE – INSTALLATION (RSSD) ................................................................................ 37
· AB-COVER DISPLAY ASSEMBLY REPLACEMENT PROCESS .................................................................... 38
1. REMOVAL PROCESS (AB-COVER DISPLAY ASSEMBLY) ..................................................... 39
2. INSTALLATION PROCEDURES – (AB-COVER DISPLAY ASSEMBLY) ...................................41
3. PROCEDURE INSTALLATION – (METAL C-COVER DEVICE) ................................................41
4. PROCEDURE INSTALLATION – (FABRIC C-COVER DEVICE)............................................... 46
· AB-COVER TOUCH CALIBRATION SOFTWARE TOOLS OVERVIEW ....................................................... 50
· AB-COVER TOUCH CALIBRATION RETRY (IF REQUIRED) ...................................................................... 57
ENVIRONMENTAL COMPLIANCE REQUIREMENTS............................................................................................. 58

4M1179886
Device Identity Information
Surface Laptop Models
1867 – Surface Laptop 3 – 13.5” (Fabric type keyboard)
1868 – Surface Laptop 3 – 13.5” (Metal type keyboard)
1872 – Surface Laptop 3 – 15” (Metal type keyboard)
1873 – Surface Laptop 3 – 15” (Metal type keyboard)
1950 – Surface Laptop 4 – 13.5” (Fabric type keyboard)
1951 – Surface Laptop 4 – 13.5” (Metal type keyboard)
1953 – Surface Laptop 4 – 15” (Metal type keyboard)
1958 – Surface Laptop 4 – 13.5” (Fabric type keyboard)
1959 – Surface Laptop 4 – 13.5” (Metal type keyboard)
1979 – Surface Laptop 4 – 15” (Metal type keyboard)
Surface Support – Laptop: Link
Surface Laptop 3 Technical Specications: Link
Surface Laptop 4 Technical Specications: Link
The model and serial number for Surface Laptops are on the bottom center closest to the display hinge point.
Back
Front
Made in China Model 1868
E252824
007314691857
Made in China Model 1868
E252824
007314691857

5M1179886
Glossary of Terms
The following terms are used throughout this manual
• ASP – a Microsoft Authorized Service Provider who performs repair services on behalf of Microsoft under an
ASP Agreement
• Commercial Spares/CRU – Customer Replaceable Units available to commercial customers for repair by a
skilled-technician
• feet or foot – Non-Skid Foot Pads
• C-cover – Keyboard Trackpad Assembly
• rSSD – Removable Solid-State Drive
• AB-cover – Display Assembly or AB-Cover Display Assembly
• BMR – Bare Metal Recovery refers to the clean imaging process.
• chassis or D-chassis or D-bucket – Device bottom case
• SDT – Surface Diagnostic Toolkit
• ESD – Electro-Static Discharge
• FPC – Flexible Printed Circuits connections
• FRU – Field Replaceable Units are sub-system components such as the C-cover, AB-cover, and rSSD. FRU
are available only to ASPs. Some replaceable units will only be available as FRUs and therefore are only
supported at an ASP.
• IPA – Isopropyl alcohol which should be used to clean adhesive from device as detailed within process steps.
Use 70% IPA in all cases.

6M1179886
General Information, Precautions, Warnings
This symbol identies important safety and health information in this manual.
This symbol identies important information in this manual.
This symbol identies important cautions in this manual.
Service Tools and Jigs
Microsoft Recommended Service Jigs
• ESD-safe battery cover
Microsoft Provided Software Tools / References:
• Software Tool – AB-cover Touch Calibration tool
• How To: Update Surface device rmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Standard Service Tools:
• Anti-static wrist strap (1 MOhm resistance)
• ESD-safe benchtop
• Surface Laptop Power Supply
• USB hub (3 ports required)
• USB keyboard (standard PC keyboard)
• USB mouse (standard PC mouse)
• Standard PC monitor with HDMI or DVI input
• Mini-DP port to HDMI/DVI dongle
• Spudger tool
• Clamps (2), 50.8mm (2 in) spring
• Torx plus drivers 3IP,5IP,6IP
• Isopropyl alcohol dispenser bottle (use 70% IP A)
• Cleaning swabs
• ESD-safe tweezers
• Guitar pick opening tool
• Heavy duty suction cups (2) – 57.15mm (2.25 in)
• Plastic feeler gauge – 0.40mm
• Plastic feeler gauge – 0.50mm
• Plastic feeler gauge – 0.050mm
The tools identied on this list can be purchased from many different commercial sources, including but not limited
to Amazon.com; iFixit; Chemdex, and other vendors.

7M1179886
General Safety Precautions
Always observe the following, general safety precautions:
• Opening and/or repairing any device can present electric shock, device damage, re, and/or personal injury
risks and other hazards. Exercise caution when undertaking these activities as described in this manual. Only
skilled IT technicians to whom Microsoft has provided this manual should attempt CRU repair activities. Only
Microsoft-authorized service providers should undertake FRU repair activities.
• Always select and use the appropriate AC power supply for a device. We recommend you use genuine
Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with
every device.
• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such
as generators or inverters, even if the voltage and frequency appear acceptable.
• Improper use of device batteries may result in re or explosion. Only open the enclosure on a device as
outlined in this manual. Do not heat, puncture, mutilate, or dispose of devices or their batteries in re. Do not
leave or charge devices in direct sunlight or exposed to other extreme sources of heat for an extended period
of time. Doing so may cause damage or melt the batteries.
For additional product safety information, including information about
• Hearing conservation
• Heat related concerns
• Choking hazard/small parts
• Interference with medical devices
• Broken glass
• Photosensitive seizures
• Musculoskeletal disorders
See aka.ms/surface-safety or the Surface app. To open the Surface app, select the Start button, enter Surface into the
search box, then select the Surface app.

8M1179886
Repair-Specic Precautions and Warnings
• Prior to opening device, ensure device is powered off and disconnected from a power supply.
• We recommend wearing protective eyewear as a safety precaution when disassembling/re-assembling a
device.
• Before opening device, always check that an anti-static wrist strap is worn, and work area is properly
grounded to ensure electrostatic discharge (ESD) safe environment
WARNING: It is recommended that an ESD-safe battery cover of appropriate size be placed across
the device to protect the battery from any physical contact or accidental damage whenever C-cover
is removed. Ensure corners of cover are always aligned with the corners of the device while battery is
exposed. If battery cover is misaligned during activities in any way, re-align before continuing activities.
• Check to make sure that general guidelines and ESD compliance steps are followed prior to starting activities.
Refer to Prior to Device Disassembly section on page 18 for details.
• If battery damage (e.g., leaking, expansion, folds or other) is discovered during the C-cover removal process
or if the battery is impacted or damaged during the removal process, activities should cease. Refer to ASP
Guidebook or contact Microsoft directly for proper device disposition.
• As you remove each subassembly from the device, place the subassembly (and all accompanying screws)
away from the work area to prevent damage to the device and to the subassembly.
• During all activities (excluding feet-only replacement) check to ensure that no loose articles are on the
C-cover (Keyboard Assembly) or within the internals of the device when reassembling the unit.
IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.
rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to
Procedure-Removal (rSSD) section for details.
IMPORTANT: Whenever the rSSD has been removed, powering on the device requires that the rSSD and
C-cover FRUs are installed. Refer to Procedure - Installation (rSSD) section for details.
Repair- Cross-reference Documents
• M1153910 In Device Battery Inspection process. Devices exhibiting battery issues as outlined in the Battery
Inspection Process require whole unit replacement.

9M1179886
Safety Policies/Procedures
Microsoft’s eld product safety program team is referred to as the Rapid Response Team (RRT). All device issues that
may be safety related should be managed per the following instructions.
As a quick guide, any Microsoft Surface device that visually exhibits any of the following symptoms shall be
immediately removed from the repair process and delivered to your Variance Manager or IT Support Professional for
notication to Microsoft:
• Any burned or melted components, traces or plastic parts on the outside of the device, or which otherwise
exhibits heat damage, including charring seen in charging and other ports.
• Any burned or melted components, traces or plastic parts on the inside of the device, or which otherwise
exhibits heat damage.
• Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as power
supplies, keyboards, mice, cables, charging connectors, etc.
• Any devices that exhibit a case that has separated apart or opened for reasons other than customer abuse
(e.g., impact damage from dropping, evidence of tampering, separation caused by a malfunctioning battery).
• Any other nding that may constitute a safety hazard to the user, such as sharp edges on plastics.
The Variance Manager or IT Support Professional must send an email to Microsoft RRT with pictures showing the
damage within 24 hours of device receipt. Refer to the ASP Guidebook for the Microsoft RRT email address.
Non-ASP’s are to contact Microsoft Surface Support Services.
Your email should include:
• The model and serial number of the affected Microsoft Surface device and/or accessory(ies).
• The Service Request (SR) Number or alternative service tracking work order that the device
was received under (Note as N/A if no SR exists).
• A brief description of the damage found.
• Clear photographs depicting the symptoms observed.
The Variance Manager or IT Support Specialist must await instructions from Microsoft Product Safety RRT for the
affected unit before continuing with activities or returning the device to the end user.

10 M1179886
Illustrated Service Parts List
IMPORTANT: Note service part availability is segmented into two groups. FRUs are parts available for repair activity through an Authorized Service
Provider under specic contract with Microsoft. CRUs/Spares are parts available for repair activity by a skilled technician.
Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(1) Non-Skid Feet
Feet Black RPW-00001 CIG-00001 (Bulk) XXX XX XX
Feet Cobalt Blue RPW-00002 CIG-00005 (Bulk) X
Feet Platinum RPW-00003 CIG-00002 (Bulk) X X X X X X X
Feet Sandstone RPW-00004 CIG-00004 (Bulk) X X X
Feet Ice Blue RPW-00005 CIG-00003 (Bulk) X X
3
1
2
4

Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(2) C-cover Keyboard Assembly (Metal or Fabric)
C-cover screws CIH-00001 (Bulk) XXXXXXXXXX
C Cvr 13.5" AMER/ASIA Black RPQ-00001 X X X
C Cvr 13.5" Japan Black RPQ-00003 X X X
C Cvr 13.5" French Canadian Black RPQ-00002 X X X
C Cvr 13.5" Korea Black RPQ-00004 X X X
C Cvr 13.5" Thailand Black RPQ-00005 X X X
C Cvr 13.5" Taiwan Black RPQ-00006 X X X
C Cvr 13.5" BH/KW/OM/QA/SA/AE
Black
RPQ-00007 X X X
C Cvr 13.5" UK/Ireland Only Black RPQ-00008 X X X
C Cvr 13.5" Netherlands Poland Black RPQ-00009 X X X
C Cvr 13.5" Austria Germany Black RPQ-00010 X X X
C Cvr 13.5" France Black RPQ-00011 X X X
C Cvr 13.5" Switz/Lux Black RPQ-00012 X X X
C Cvr 13.5" Blgm Black RPQ-00013 X X X
C Cvr 13.5" Italy Black RPQ-00014 X X X
C Cvr 13.5" Portugal Black RPQ-00015 X X X
C Cvr 13.5" Spain Black RPQ-00016 X X X
C Cvr 13.5" DK/FI/NO/SE Black RPQ-00017 X X X
C Cvr 13.5" AMER/ASIA Cobalt Blue
Fabric
RPQ-00018 X
C Cvr 13.5" French Canadian Cobalt
Blue Fabric
RPQ-00019 X
C Cvr 13.5" Japan Cobalt Blue Fabric RPQ-00020 X
C Cvr 13.5" Taiwan Cobalt Blue Fabric RPQ-00023 X

Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5" UK/Ireland Only Cobalt
Blue Fabric
RPQ-00025 X
C Cvr 13.5" Austria Germany Cobalt
Blue Fabric
RPQ-00027 X
C Cvr 13.5" France Cobalt Blue Fabric RPQ-00028 X
C Cvr 13.5" Switz/Lux Cobalt Blue
Fabric
RPQ-00029 X
C Cvr 13.5" AMER/ASIA Platinum
Fabric
RPQ-00035 X X X
C Cvr 13.5" French Canadian Platinum
Fabric
RPQ-00036 X X X
C Cvr 13.5" Japan Platinum Fabric RPQ-00037 X X X
C Cvr 13.5" Korea Platinum Fabric RPQ-00038 X X X
C Cvr 13.5" Thailand Platinum Fabric RPQ-00039 X X X
C Cvr 13.5" Taiwan Platinum Fabric RPQ-00040 X X X
C Cvr 13.5" BH/KW/OM/QA/SA/AE
Platinum Fabric
RPQ-00041 X X X
C Cvr 13.5" UK/Ireland Only Platinum
Fabric
RPQ-00042 X X X
C Cvr 13.5" Netherlands Poland
Platinum Fabric
RPQ-00043 X X X
C Cvr 13.5" Austria Germany Platinum
Fabric
RPQ-00044 X X X
C Cvr 13.5" France Platinum Fabric RPQ-00045 X X X
C Cvr 13.5" Switz/Lux Platinum Fabric RPQ-00046 X X X
C Cvr 13.5” Blgm Platinum Fabric RPQ-00047 X X X
C Cvr 13.5" Italy Platinum Fabric RPQ-00048 X X X
C Cvr 13.5" Portugal Platinum Fabric RPQ-00049 X X X
C Cvr 13.5" Spain Platinum Fabric RPQ-00050 X X X

Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5" DK/FI/NO/SE Platinum
Fabric
RPQ-00051 X X X
C Cvr 13.5" AMER/ASIA Sandstone RPQ-00052 X X X
C Cvr 13.5" French Canadian
Sandstone
RPQ-00053 X X X
C Cvr 13.5" Japan Sandstone RPQ-00054 X X X
C Cvr 13.5" Taiwan Sandstone RPQ-00057 X X X
C Cvr 13.5" UK/Ireland Only
Sandstone
RPQ-00059 X X X
C Cvr 13.5" Austria Germany
Sandstone
RPQ-00061 X X X
C Cvr 13.5" France Sandstone RPQ-00062 X X X
C Cvr 13.5" Switz/Lux Sandstone RPQ-00063 X X X
C Cvr 15" AMER/ASIA Black RPR-00001 X X X X
C Cvr 15" French Canadian Black RPR-00002 X X X X
C Cvr 15" Japan Black RPR-00003 X X X X
C Cvr 15" Korea Black RPR-00004 X X X X
C Cvr 15" Thailand Black RPR-00005 X X X X
C Cvr 15" Taiwan Black RPR-00006 X X X X
C Cvr 15" BH/KW/OM/QA/SA/AE
Black
RPR-00007 X X X X
C Cvr 15" UK/Ireland Only Black RPR-00008 X X X X
C Cvr 15" Netherlands Poland Black RPR-00009 X X X X
C Cvr 15" Austria Germany Black RPR-00010 X X X X
C Cvr 15" France Black RPR-00011 X X X X
C Cvr 15" Switz/Lux Black RPR-00012 X X X X

Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 15" Blgm Black RPR-00013 X X X X
C Cvr 15" Italy Black RPR-00014 X X X X
C Cvr 15" Portugal Black RPR-00015 X X X X
C Cvr 15" Spain Black RPR-00016 X X X X
C Cvr 15" DK/FI/NO/SE Black RPR-00017 X X X X
C Cvr 15" AMER/ASIA Platinum RPR-00018 X X X X
C Cvr 15" French Canadian Platinum RPR-00019 X X X X
C Cvr 15" Japan Platinum RPR-00020 X X X X
C Cvr 15" Korea Platinum RPR-00021 X X X X
C Cvr 15" Thailand Platinum RPR-00022 X X X X
C Cvr 15" Taiwan Platinum RPR-00023 X X X X
C Cvr 15" BH/KW/OM/QA/SA/AE
Platinum
RPR-00024 X X X X
C Cvr 15" UK/Ireland Only Platinum RPR-00025 X X X X
C Cvr 15" Netherlands Poland
Platinum
RPR-00026 X X X X
C Cvr 15" Austria Germany Platinum RPR-00027 X X X X
C Cvr 15" France Platinum RPR-00028 X X X X
C Cvr 15" Switz/Lux Platinum RPR-00029 X X X X
C Cvr 15" Blgm Platinum RPR-00030 X X X X
C Cvr 15" Italy Platinum RPR-00031 X X X X
C Cvr 15" Portugal Platinum RPR-00032 X X X X
C Cvr 15" Spain Platinum RPR-00033 X X X X
C Cvr 15" DK/FI/NO/SE Platinum RPR-00034 X X X X
C Cvr 13.5" Japan Ice Blue Fabric RPQ-00071 X X

Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5" UK/Ireland Only Ice Blue
Fabric
RPQ-00072 X X
C Cvr 13.5" Switz/Lux Ice Blue Fabric RPQ-00075 X X
C Cvr 13.5" Austria Germany Ice Blue
Fabric
RPQ-00073 X X
C Cvr 13.5" France Ice Blue Fabric RPQ-00074 X X
C Cvr 13.5” French Canadian Ice Blue
Fabric
RPQ-00070 X X
C Cvr 13.5” AMER/ASIA Ice Blue Fabric RPQ-00080 X X
C Cvr 13.5” Taiwan Ice Blue Fabric RPQ-00076 X X
(3) Removable Solid-State Drive (NOTE: rSSD size must be same as original)
rSSD Screw CII-00001 (Bulk) XXXXXXXXXX
rSSD 128GB RPX-00002 X X X
rSSD 1TB RPY-00001 XXX
rSSD 256GB RPZ-00002 X X X
rSSD 512GB RQG-00001 X X X
rSSD 128GB RPX-00003 X
rSSD 1TB RPY-00002 X
rSSD 256GB RPZ-00003 X
rSSD 512GB RQG-00003 X
rSSD 256GB RPZ-00010 8LV-00003 X X X
rSSD 512GB RQG-00007 8LX-00003 X X X
rSSD 128GB RPX-00008 8LT-00002 X X X
rSSD 256GB RPZ-00009 8LV-00002 X X X

16 M1179886
Models
Item Component ASP / FRU
Part No.
CRU
Part No.
1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
(3) Removable Solid-State Drive (NOTE: rSSD size must be same as original)
rSSD 512GB RQG-00006 8LX-00002 X X X
rSSD 1TB RPY-00004 8LU-00002 X X X
(4) AB-cover Display Assembly
A/B Cvr13.5" Black RPN-00001 X X X
A/B Cvr13.5" Cobalt Blue RPN-00002 X
A/B Cvr13.5" Platinum RPN-00003 X X X
A/B Cvr13.5" Sandstone RPN-00004 X X X
A/B Cvr 15" Black RPP-00001 X X X X
A/B Cvr 15" Platinum RPP-00002 X X X X
A/B Cvr13.5" Ice Blue RPN-00005 X X
Component Localization Codes
Code Country Code Country
BH Bahrain FI Finland
KW Kuwait NO Norway
OM Oman SE Sweden
QA Qatar Switz Switzerland
SA Saudi Arabia Lux Luxembourg
AE United Arab Emirates Blgm Belgium
UK United Kingdom AMER Canada, United States of America
DK Denmark ASIA Australia, China, Hong Kong, Malaysia, New Zealand, Singapore

17 M1179886
Service Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Laptops visit
aka.ms/SurfaceLaptopHelp
• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
aka.ms/Windows-Accessibility
Software Tools:
• How To: Update Surface device rmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Hardware Troubleshooting Approach
IMPORTANT: Ensure that the devices meet all related safety and policy prior to repair. Follow
the Safety Policies/Procedures described on page 10 above when applicable in lieu of continuing repair.
ASP’s: refer to additional processing instructions in the ASP Guidebook.
The following approach should be taken when troubleshooting Surface devices:
1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details
on SDT.
IMPORTANT: Device updates are required as a prerequisite to all hardware repairs.
2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running SDT
to verify fault:
a. Replace the device’s internal rSSD with a BMR imaged rSSD containing latest OS and FW updates (not
supplied – must be created as a fault verication jig/tool) – Refer to Software Tools section above for
details on imaging.
b. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to Software
Tools section above for details on SDT.
i. If problem is resolved, then re-image original rSSD or replace original rSSD and image.
ii. If problem persists then replace suspected hardware FRU related to the problem by following the
detailed replacement procedures covered within this service manual.
3. SDT must be run following all hardware repairs where a FRU was replaced to further verify that problem was
resolved by the repair action taken.

18 M1179886
Component Removal and Replacement Procedures
Prior to Device Disassembly:
• Before opening the device, always ensure device is powered off and disconnected from a power supply.
• Always ensure that the work surface is covered with an ESD-safe, soft, non-marring material.
• Work surfaces should be cleaned regularly to ensure debris/abrasive particles are not present.
• Check to make sure that general guidelines and ESD compliance steps are followed prior to opening device.
WARNING: It is recommended that an ESD-safe battery cover be placed across the device to protect the
battery from any physical contact or accidental damage whenever C-cover is removed. Ensure corners
of cover are always aligned with the corners of the device while battery is exposed. If battery cover is
misaligned during activities in any way, re-align before continuing activities.
CAUTION: Check C-cover and device enclosure for any loose articles that may be present inadvertently
on the C-cover or within the device enclosure.
IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.
rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to
Procedure-Removal (rSSD) section for details.
IMPORTANT: Whenever the rSSD has been removed, powering on the device requires that the rSSD and
C-cover FRUs are installed. Refer to Procedure - Installation (rSSD) section for details.
• FRUs removed from a device under repair during the repair process should be stored in ESD-safe bags and
packaged for return in the same packaging and order that the new replacement part came in.
Current Battery Warning
WARNING: Please note that the battery bears the following warning label. Please heed the information
provided on the label.
B attery cannot be easily replaced by user
 



°°


19 M1179886
Non-Skid Foot Pad Replacement Process
Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.
Required Tools and Components
• Tools:
o Plastic tweezers / spudger
o Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
o Cleaning swabs
o Clamps (2), 2” Irwin spring or 4.5” Fastpro
o Plastic feeler gauge – 0.050mm
• Components:
o Feet (Refer to Illustrated Service Parts List)
Prerequisite Steps:
• Power off device - Ensure device is powered off and disconnected from a power supply.
• General Safety - Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening the device. Refer to Prior to Device Disassembly section (page 18) for details.
• Position device - To prevent scratches, ip device over onto a clean surface free of debris with the device
bottom facing up for access to the feet for removal.
IMPORTANT: There are two types of feet (front and back) – refer to illustration for details.
Procedure – Removal (Non-Skid Foot Pad)
1. Front foot removal – To remove front feet, insert the pointed end of a plastic Spudger tool (pictured) from
the long side of the device under the foot. There is a designed gap in the foot located at the center of the
outside edge of the foot. Point the plastic tool directly in the middle of the foot starting from the front edge
and push in towards the middle of the device. Removal works best if the spudger is at a relatively low angle
relative to the tabletop. Use plastic tweezers / spudger to lift one edge of each foot. Grasp the loose end and
pull the foot from the D-bucket.
2. Rear foot removal – To remove back feet, perform the same steps as for the front feet but from the back side
of the device and along the long edge. Removal works best if the spudger is at a relatively low angle relative
to the tabletop.
Front FeetBack Feet

20 M1179886
3. Adhesive removal – Remove any adhesive liners in the foot pockets. Use IPA and cotton wipes to clean off
any adhesive residue within the foot pocket. Inspect the foot area carefully for any adhesive liner that may
have remained. The liner is clear and may be hard to see at rst glance. Inspect closely.
IMPORTANT: Ensure the IPA is completely dried off device and that no adhesive residue is left before
applying new feet to avoid the risk of insufcient adhesion of the new feet.
Procedure – Installation (Non-Skid Feet)
IMPORTANT: Any further repairs that are required on the device should be carried out prior to feet
installation. Do not reuse feet previously removed from a device.
1. Prepare new front feet and press into place – To reassemble front foot, remove protective sheet to expose
adhesive on foot. Align the 3 posts with their respective pockets on the bottom side of the unit and hand
press the foot in until the foot sits at. Complete previous steps for the other front foot.
2. Clamp replaced feet – Align and center the press head of the clamp onto the front feet. Clamp both front
feet for 4 minutes.
3. Inspect for anomalies – Inspect feet to ensure no cosmetic damage or gaps between the feet and the
D-bucket exist.
a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.
4. Prepare new back feet and press into place – To reassemble the back feet, remove protective sheet to
expose adhesive on foot. Insert the foot into the pocket on the bottom side of the unit and hand press the
foot in until the foot sits at.