Miele WER 865 WPS Excellence User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essen-
tial to read these instructions before it is installed and used for the
first time.
en-GB M.-Nr. 11 623 980

Contents
2
Caring for the environment .............................................................................. 6
Warning and Safety instructions ..................................................................... 7
Operating the washing machine ...................................................................... 14
Control panel....................................................................................................... 14
Touch display and sensor controls...................................................................... 14
Main menu........................................................................................................... 15
Examples on how to operate the machine.......................................................... 16
Before using for the first time .......................................................................... 18
Miele@home ........................................................................................................ 19
1. Set the language ............................................................................................. 20
2. Setting up Miele@home .................................................................................. 20
3. Set clock format .............................................................................................. 21
4. Remove the transit bars .................................................................................. 21
5. Commissioning TwinDos................................................................................. 22
6. Start the calibration programme...................................................................... 25
Washing environmentally and economically .................................................. 26
Hygiene in the washing machine......................................................................... 26
Feedback............................................................................................................. 27
1. Prepare the laundry....................................................................................... 28
2. Select a programme...................................................................................... 29
3. Select programme settings .......................................................................... 30
4. Load the washing machine........................................................................... 32
5. Add detergent ................................................................................................ 33
TwinDos............................................................................................................... 33
Detergent dispenser drawer ................................................................................ 35
CapDosing........................................................................................................... 37
6.Starting the programme ............................................................................... 39
Adding laundry during a programme sequence.................................................. 39
7.End of programme ........................................................................................ 40
Spinning.............................................................................................................. 41
Programme chart .............................................................................................. 43

Contents
3
Extra options...................................................................................................... 50
Quick ................................................................................................................... 50
Water plus ........................................................................................................... 50
Extra rinse............................................................................................................ 50
SingleWash.......................................................................................................... 50
Pre-wash ............................................................................................................. 50
Soak .................................................................................................................... 50
Intensive .............................................................................................................. 51
AllergoWash ........................................................................................................ 51
Extra gentle ......................................................................................................... 51
Extra quiet ........................................................................................................... 51
Rinse hold............................................................................................................ 51
Wash programme chart - Extras...................................................................... 52
Programme sequence....................................................................................... 54
Changing the programme sequence .............................................................. 57
Changing a programme (safety lock) .................................................................. 57
Interrupting a programme.................................................................................... 57
Cancelling a programme ..................................................................................... 57
Garment care label symbols............................................................................. 58
Favourite programmes...................................................................................... 59
Washing assistant ............................................................................................. 60
Timer................................................................................................................... 61
SmartStart ........................................................................................................... 62
Detergent ........................................................................................................... 63
The correct detergent.......................................................................................... 63
Water softeners ................................................................................................... 63
Dispensing aids ................................................................................................... 63
Fabric conditioner and liquid starch.................................................................... 63
Recommended Miele detergents ........................................................................ 65
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010.... 66
Cleaning and care ............................................................................................. 67
Cleaning the external casing and the control panel ............................................ 67
Cleaning the detergent dispenser drawer ........................................................... 67
Cleaning the drum (Hygiene info) ........................................................................ 69
TwinDos maintenance ......................................................................................... 69
Cleaning the water inlet filter............................................................................... 70

Contents
4
Problem solving guide ...................................................................................... 71
The programme does not start............................................................................ 71
Fault message after a programme has been interrupted. ................................... 72
Fault message at the end of a programme ......................................................... 73
Messages or faults with the TwinDos system ..................................................... 75
General problems with the washing machine ..................................................... 77
An unsatisfactory wash result ............................................................................. 79
The door will not open......................................................................................... 80
Opening the door in the event of a blocked drain outlet and/or power cut ........ 81
Service................................................................................................................ 83
Contact in the event of a fault ............................................................................. 83
Optional accessories........................................................................................... 83
EPREL database ................................................................................................. 83
Warranty .............................................................................................................. 83
Installation.......................................................................................................... 84
Front view............................................................................................................ 84
Rear view............................................................................................................. 85
Installation surface .............................................................................................. 86
Transporting the washing machine to its installation site.................................... 86
Removing the transit bars ................................................................................... 87
Fitting the transit bars ......................................................................................... 89
Levelling the machine.......................................................................................... 90
Screwing out and adjusting the feet............................................................... 90
Installing under a continuous worktop ........................................................... 91
Washer-dryer stack ........................................................................................ 91
The water protection system............................................................................... 92
Connection to the water supply .......................................................................... 94
Water drainage .................................................................................................... 96
Electrical connection .......................................................................................... 97
Technical data.................................................................................................... 98
Conformity declaration........................................................................................ 99
Consumption data............................................................................................. 100
Note for test institutes ......................................................................................... 101
Consumption data............................................................................................. 102

Contents
5
Settings .............................................................................................................. 103
Selecting settings................................................................................................ 103
Changing a setting .............................................................................................. 103
Closing the settings menu................................................................................... 103
Controls / Display ............................................................................................ 104
Language .................................................................................................... 104
Consumption.................................................................................................. 104
Code............................................................................................................... 104
Memory .......................................................................................................... 105
Clock display.................................................................................................. 105
Volume............................................................................................................ 105
Display brightness.......................................................................................... 105
Temperature unit............................................................................................. 105
“Display” off status......................................................................................... 105
Programme sequence ......................................................................................... 106
TwinDos.......................................................................................................... 106
Soiling............................................................................................................. 106
Water plus level .............................................................................................. 106
Maximum rinse level....................................................................................... 107
Soak duration ................................................................................................. 107
Longer Pre-wash Cottons .............................................................................. 107
Gentle action .................................................................................................. 107
Anti-crease ..................................................................................................... 107
Network ............................................................................................................... 108
Miele@home ................................................................................................... 108
SmartGrid ....................................................................................................... 109
Remote control............................................................................................... 109
RemoteUpdate ............................................................................................... 110
Appliance parameters ......................................................................................... 111
Legal information............................................................................................ 111
Copyrights and Licences................................................................................ 111
Installation requirements ..................................................................................... 112
Low water pressure ........................................................................................ 112
Suds cooling................................................................................................... 112
Temperature reduction ................................................................................... 112
Detergents and care products ......................................................................... 113
Detergent............................................................................................................. 113
Specialist detergents.................................................................................... 114
Fabric care.................................................................................................... 115
Additives....................................................................................................... 115
Machine care....................................................................................................... 115

Caring for the environment
6
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Electrical and electronic appliances of-
ten contain valuable materials. They
also contain specific materials, com-
pounds and components, which were
essential for their correct function and
safety. These could be hazardous to hu-
man health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local com-
munity waste collection / recycling
centre for electrical and electronic ap-
pliances, or contact your dealer or
Miele for advice. You are also respons-
ible for deleting any personal data that
may be stored on the appliance being
disposed of. Please ensure that your
old appliance poses no risk to children
while being stored prior to disposal.

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installa-
tion, use and maintenance. This prevents both personal injury and
damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.

Warning and Safety instructions
8
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the con-
sequences of incorrect operation.
Safety with children
 Children under 8 years of age must be kept away from the wash-
ing machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.

Warning and Safety instructions
9
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.
 The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
 Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
 While the washing machine is under warranty, repairs should only
be undertaken by a Miele authorised service technician. Otherwise
the warranty will be invalidated.

Warning and Safety instructions
10
 If the electrical connection cable is faulty it must only be replaced by
a Miele authorised service technician to protect the user from danger.
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The Miele “Water protection system” protects from water damage
provided the following conditions are met:
- the machine is correctly plumbed in and connected to the electri-
city supply.
- if a fault or damage has been identified, the machine must be ex-
amined by a competent person before further use, and repaired if
necessary.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 This washing machine is supplied with a special lamp to cope
with particular conditions (e.g. temperature, moisture, chemical res-
istance, abrasion resistance and vibration). This lamp must only be
used for the purpose for which it is intended. The lamp is not suit-
able for room lighting. Replacement lamps may only be fitted by a
Miele authorised technician or by the Miele Customer Service De-
partment.
This washing machine contains 1 light source corresponding to en-
ergy efficiency rating G.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the elec-
tronic control unit may be impaired at temperatures below freezing
point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
 Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the im-
mediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds con-
tainer, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has dis-
sipated.
 The maximum load for this washing machine is 9.0 kg (dry
weight). See the “Programme chart” for the maximum recommended
loads for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order online at www.miele.co.uk or from Miele. Strictly observe the
instructions on the packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and ex-
plosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause dam-
age to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the manufac-
turer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them thor-
oughly with lukewarm water immediately. If swallowed, seek medical
assistance immediately and retain the packaging or label for refer-
ence. Those with skin problems or sensitive skin should avoid their
skin coming into contact with detergent.
Accessories and spare parts
 Only use original Miele accessories. If other parts are used, war-
ranty, performance and product liability claims will be invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
 Miele will guarantee to supply functional spare parts for 15years
following the discontinuation of your washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aSensor
To go back a level in a menu.
bTouch display
cStart/Stopsensor control
Touching the Start/Stopsensor control starts the selected programme or can-
cels a programme that has already been started. The programme can be star-
ted as soon as the sensor control is flashing on and off. The sensor control
lights up constantly once the programme has started.
dOptical interface
This is used by the Service department as a transmission point.
eSensor
For switching the washing machine on and off. To save energy, the washing
machine will switch off automatically. This occurs 15minutes after the end of
the programme/anti-crease phase, or after being switched on if no further se-
lection is made.
Touch display and sensor controls
The  and Start/Stop sensors and the sensors in the display react to finger tip
contact.
The touch display can be scratched by pointed or sharp objects, e.g. pens.
Only touch the display with your fingers.

Operating the washing machine
15
Main menu
After switching on the washing machine
the main menu will appear in the dis-
play.
You access all the important sub-
menus from the main menu.
Touch the  sensor at any time to re-
turn to the main menu. Values set pre-
viously are not saved.
 11:02
  

Programmes Favourites MobileStart
Help
Main menu page 1
You can scroll to the second page of
the main menu by swiping your finger
across the display.
 11:02
 

Washing
assistant
Maintenance Settings
Help
Main menu page 2
 Programmes
You can select the various wash pro-
grammes.
 Favourites
You can save up to 12 of your own cus-
tomised wash programmes (see “Fa-
vourites”).
 MobileStart
MobileStart enables you to operate your
washing machine remotely with the
Miele@mobile app.
The Remote controlsetting must be
switched on.
Touch the MobileStartsensor control and
follow the instructions in the display.
 Washing assistant
The Washing assistant provides a step-
by-step guide to selecting the optimum
wash programme for your laundry (see
“Washing assistant”).
 Maintenance
Maintenance options for the TwinDos
system and the Clean machinepro-
gramme are located in the Mainten-
ancemenu (see “Cleaning and care”).
 Settings
You can alter the washing machine’s
electronics to suit changing require-
ments in the Settings menu (see “Set-
tings”).

Operating the washing machine
16
Examples on how to operate
the machine
Option lists
Programmesmenu (single selection)
 11:02





2:39
3:19
1:59
1:09h
h h
h
Cottons
Delicates
Minimum iron
Programmes
Help
ECO 40-60
You can scroll right or left by swiping
your finger across the screen. Place
your finger on the touch display and
swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select a wash programme, touch a
programme name.
The display will change to the standard
menu for that programme.
Extrasmenu (multiple selection)
 11:02
Quick
Water plus
Extra rinse



Extras 
OK
SingleWash
You can scroll right or left by swiping
your finger across the screen. Place
your finger on the touch display and
swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select Extras, touch one or several
sensor controls with Extras.
Currently selected Extras are marked
orange.
To deselect an Extra, simply touch the
Extrasensor control again.
Touch the OKsensor control to activate
all selected Extras.

Operating the washing machine
17
Setting numerical values
You can set numerical values in some
menus.
12 00
11 59
10 58
13 01
14 02
Clock display
OK
Enter the numbers by swiping up or
down. Place your finger on the number
that you want to change and move your
finger in the direction you want. Touch
the OKsensor control to accept the set
numerical value.
Tip: Briefly touching the numbers will
bring up the numerical keypad. Once a
valid number has been entered, the
OKsensor control will be highlighted
green.
Pull-down menu
The pull-down menu can be used to
display information, e.g. about a wash
programme.
 11:02
40 °C 1600

1:57
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectednot selected
 Timer  Save




rpm
Touch the top edge of the screen in the
middle and drag down with your finger.
Help display
Help appears along the bottom line of
the display in the main menu and the
Programmes menu.
Touch the Helpsensor control to dis-
play the text.
Touch the Closesensor control to re-
turn to the previous screen.
Exiting a menu
Touch the sensor control to return
to the previous screen.
Entries made before this which have not
been confirmed withOK will not be
saved.

Before using for the first time
18
Damage resulting from incorrect
installation and connection.
Installing and connecting the wash-
ing machine incorrectly will cause
serious property damage.
See “Installation”.
This washing machine has undergone
a complete functional test at the fact-
ory and there will be some residual
water in the drum from this process.
Protective foil and stickers re-
moval
Remove:
- The protective foil from the door
- Any stickers from the front and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
Remove the detergent cart-
ridges and the drain hose el-
bow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in
the drum.
Reach under the door grip and pull
the door open.
Take the two cartridges and the el-
bow piece out of the drum.
Shut the door with a gentle swing.

Before using for the first time
19
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
In order to use it you need:
- a WiFi network
- the Miele@mobile App
- a Miele user account. The user ac-
count can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home WiFi network.
Once your washing machine is connec-
ted to your WiFi network you can use
the App, for example, to carry the fol-
lowing activities:
- Operate your washing machine re-
motely
- Access information about the operat-
ing status of your washing machine
- Access information about a pro-
gramme sequence on your washing
machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing ma-
chine in its final location, ensure the
signal strength is sufficient for your
WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can give rise to sporadic or
even complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele@mobile app
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not avail-
able in every country.
For information about availability,
please visit www.miele.com.
Miele@mobile App
The Miele@mobile App is available to
download free of charge from the Apple
App Store® or from the Google Play
Store™.

Before using for the first time
20
Switch on the washing ma-
chine
Press the  button.
The welcome screen will light up.
The display will guide you through the
6steps of the initial commissioning
process.
1. Set the language
You will be asked to select the language
you require for the display. It is possible
to change the language at any time via
the settings menu.
english (GB)
Language
english (US)
español
français (F)
français (CA)
hrvatski
OK
Scroll to the left or the right until the
language you want appears.
Touch the sensor for the language
you want.
The selected language will be high-
lighted in orange and the display will
change to the menu for setting up
Miele@home.
2. Setting up Miele@home
Skip Continue
Set up “Miele@home”?

To set up Miele@home now: Touch
the Continuesensor control.
Tip: To postpone setup until later:
Touch the Skipsensor control. The fol-
lowing message will then appear in the
display:
It is possible to set up later in “Settings” /
“TwinDos”.
Confirm with the OKsensor control.
Via WPS Via App
Which connection method do you
want to use?

Select the connection method you
wish to use.
You will then be guided by the display
and the Miele@mobile app.