Miele WER 865 WPS Excellence User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essen-
tial to read these instructions before it is installed and used for the
first time.
en-GB M.-Nr. 11 623 980

Contents
2
Caring for the environment .............................................................................. 6
Warning and Safety instructions ..................................................................... 7
Operating the washing machine ...................................................................... 14
Control panel....................................................................................................... 14
Touch display and sensor controls...................................................................... 14
Main menu........................................................................................................... 15
Examples on how to operate the machine.......................................................... 16
Before using for the first time .......................................................................... 18
Miele@home ........................................................................................................ 19
1. Set the language ............................................................................................. 20
2. Setting up Miele@home .................................................................................. 20
3. Set clock format .............................................................................................. 21
4. Remove the transit bars .................................................................................. 21
5. Commissioning TwinDos................................................................................. 22
6. Start the calibration programme...................................................................... 25
Washing environmentally and economically .................................................. 26
Hygiene in the washing machine......................................................................... 26
Feedback............................................................................................................. 27
1. Prepare the laundry....................................................................................... 28
2. Select a programme...................................................................................... 29
3. Select programme settings .......................................................................... 30
4. Load the washing machine........................................................................... 32
5. Add detergent ................................................................................................ 33
TwinDos............................................................................................................... 33
Detergent dispenser drawer ................................................................................ 35
CapDosing........................................................................................................... 37
6.Starting the programme ............................................................................... 39
Adding laundry during a programme sequence.................................................. 39
7.End of programme ........................................................................................ 40
Spinning.............................................................................................................. 41
Programme chart .............................................................................................. 43

Contents
3
Extra options...................................................................................................... 50
Quick ................................................................................................................... 50
Water plus ........................................................................................................... 50
Extra rinse............................................................................................................ 50
SingleWash.......................................................................................................... 50
Pre-wash ............................................................................................................. 50
Soak .................................................................................................................... 50
Intensive .............................................................................................................. 51
AllergoWash ........................................................................................................ 51
Extra gentle ......................................................................................................... 51
Extra quiet ........................................................................................................... 51
Rinse hold............................................................................................................ 51
Wash programme chart - Extras...................................................................... 52
Programme sequence....................................................................................... 54
Changing the programme sequence .............................................................. 57
Changing a programme (safety lock) .................................................................. 57
Interrupting a programme.................................................................................... 57
Cancelling a programme ..................................................................................... 57
Garment care label symbols............................................................................. 58
Favourite programmes...................................................................................... 59
Washing assistant ............................................................................................. 60
Timer................................................................................................................... 61
SmartStart ........................................................................................................... 62
Detergent ........................................................................................................... 63
The correct detergent.......................................................................................... 63
Water softeners ................................................................................................... 63
Dispensing aids ................................................................................................... 63
Fabric conditioner and liquid starch.................................................................... 63
Recommended Miele detergents ........................................................................ 65
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010.... 66
Cleaning and care ............................................................................................. 67
Cleaning the external casing and the control panel ............................................ 67
Cleaning the detergent dispenser drawer ........................................................... 67
Cleaning the drum (Hygiene info) ........................................................................ 69
TwinDos maintenance ......................................................................................... 69
Cleaning the water inlet filter............................................................................... 70

Contents
4
Problem solving guide ...................................................................................... 71
The programme does not start............................................................................ 71
Fault message after a programme has been interrupted. ................................... 72
Fault message at the end of a programme ......................................................... 73
Messages or faults with the TwinDos system ..................................................... 75
General problems with the washing machine ..................................................... 77
An unsatisfactory wash result ............................................................................. 79
The door will not open......................................................................................... 80
Opening the door in the event of a blocked drain outlet and/or power cut ........ 81
Service................................................................................................................ 83
Contact in the event of a fault ............................................................................. 83
Optional accessories........................................................................................... 83
EPREL database ................................................................................................. 83
Warranty .............................................................................................................. 83
Installation.......................................................................................................... 84
Front view............................................................................................................ 84
Rear view............................................................................................................. 85
Installation surface .............................................................................................. 86
Transporting the washing machine to its installation site.................................... 86
Removing the transit bars ................................................................................... 87
Fitting the transit bars ......................................................................................... 89
Levelling the machine.......................................................................................... 90
Screwing out and adjusting the feet............................................................... 90
Installing under a continuous worktop ........................................................... 91
Washer-dryer stack ........................................................................................ 91
The water protection system............................................................................... 92
Connection to the water supply .......................................................................... 94
Water drainage .................................................................................................... 96
Electrical connection .......................................................................................... 97
Technical data.................................................................................................... 98
Conformity declaration........................................................................................ 99
Consumption data............................................................................................. 100
Note for test institutes ......................................................................................... 101
Consumption data............................................................................................. 102

Contents
5
Settings .............................................................................................................. 103
Selecting settings................................................................................................ 103
Changing a setting .............................................................................................. 103
Closing the settings menu................................................................................... 103
Controls / Display ............................................................................................ 104
Language .................................................................................................... 104
Consumption.................................................................................................. 104
Code............................................................................................................... 104
Memory .......................................................................................................... 105
Clock display.................................................................................................. 105
Volume............................................................................................................ 105
Display brightness.......................................................................................... 105
Temperature unit............................................................................................. 105
“Display” off status......................................................................................... 105
Programme sequence ......................................................................................... 106
TwinDos.......................................................................................................... 106
Soiling............................................................................................................. 106
Water plus level .............................................................................................. 106
Maximum rinse level....................................................................................... 107
Soak duration ................................................................................................. 107
Longer Pre-wash Cottons .............................................................................. 107
Gentle action .................................................................................................. 107
Anti-crease ..................................................................................................... 107
Network ............................................................................................................... 108
Miele@home ................................................................................................... 108
SmartGrid ....................................................................................................... 109
Remote control............................................................................................... 109
RemoteUpdate ............................................................................................... 110
Appliance parameters ......................................................................................... 111
Legal information............................................................................................ 111
Copyrights and Licences................................................................................ 111
Installation requirements ..................................................................................... 112
Low water pressure ........................................................................................ 112
Suds cooling................................................................................................... 112
Temperature reduction ................................................................................... 112
Detergents and care products ......................................................................... 113
Detergent............................................................................................................. 113
Specialist detergents.................................................................................... 114
Fabric care.................................................................................................... 115
Additives....................................................................................................... 115
Machine care....................................................................................................... 115

Caring for the environment
6
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Electrical and electronic appliances of-
ten contain valuable materials. They
also contain specific materials, com-
pounds and components, which were
essential for their correct function and
safety. These could be hazardous to hu-
man health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local com-
munity waste collection / recycling
centre for electrical and electronic ap-
pliances, or contact your dealer or
Miele for advice. You are also respons-
ible for deleting any personal data that
may be stored on the appliance being
disposed of. Please ensure that your
old appliance poses no risk to children
while being stored prior to disposal.

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installa-
tion, use and maintenance. This prevents both personal injury and
damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.

Warning and Safety instructions
8
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the con-
sequences of incorrect operation.
Safety with children
 Children under 8 years of age must be kept away from the wash-
ing machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.

Warning and Safety instructions
9
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.
 The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
 Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
 While the washing machine is under warranty, repairs should only
be undertaken by a Miele authorised service technician. Otherwise
the warranty will be invalidated.

Warning and Safety instructions
10
 If the electrical connection cable is faulty it must only be replaced by
a Miele authorised service technician to protect the user from danger.
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The Miele “Water protection system” protects from water damage
provided the following conditions are met:
- the machine is correctly plumbed in and connected to the electri-
city supply.
- if a fault or damage has been identified, the machine must be ex-
amined by a competent person before further use, and repaired if
necessary.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 This washing machine is supplied with a special lamp to cope
with particular conditions (e.g. temperature, moisture, chemical res-
istance, abrasion resistance and vibration). This lamp must only be
used for the purpose for which it is intended. The lamp is not suit-
able for room lighting. Replacement lamps may only be fitted by a
Miele authorised technician or by the Miele Customer Service De-
partment.
This washing machine contains 1 light source corresponding to en-
ergy efficiency rating G.