Miele WWG 360 User manual

Operating instructions
Washing machine
To avoid the risk of accidents or damage to the appliance, it is essential
to read these instructions before it is installed and used for the first time.
en-AU, NZ M.-Nr. 11 409 920

Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Display................................................................................................................... 16
Examples on how to operate the appliance.......................................................... 16
Before using for the first time ............................................................................ 17
Removing the protective foil and stickers ............................................................ 17
Miele@home .......................................................................................................... 18
1. Setting the language ......................................................................................... 19
2. Setting up Miele@home .................................................................................... 19
3. Removing the transit bars ................................................................................. 20
4. Starting the calibration programme................................................................... 20
Washing environmentally and economically .................................................... 21
1. Preparing the laundry...................................................................................... 22
2. Selecting a programme .................................................................................. 23
3. Loading the washing machine ....................................................................... 25
4. Selecting programme settings....................................................................... 26
PowerWashdisplay with the andsensors .................................................. 26
Selecting a temperature/spin speed ..................................................................... 27
Selecting Extras..................................................................................................... 27
 Delay start/SmartStart ..................................................................................... 28
5. Adding detergent............................................................................................. 30
Detergent dispenser drawer .................................................................................. 30
CapDosing............................................................................................................. 32
6. Starting the programme ................................................................................. 34
Adding laundry during a programme sequence.................................................... 34
7. At the end of the programme ......................................................................... 35
Spinning................................................................................................................ 36
Final spin speed in the programme....................................................................... 36
Rinse and interim spin........................................................................................... 37

Contents
3
Programme chart ................................................................................................ 38
Garment care label symbols............................................................................... 44
Extras.................................................................................................................... 45
SingleWash............................................................................................................ 45
Water+ ................................................................................................................... 45
Extras can be selected using the Extrassensor.................................................... 46
Pre-wash .......................................................................................................... 46
Soak ................................................................................................................. 46
Intensive ........................................................................................................... 46
Extra quiet ........................................................................................................ 46
Extra gentle ...................................................................................................... 46
AllergoWash ..................................................................................................... 46
The following Extras can be selected in addition to the programme .................... 47
Programme sequence......................................................................................... 48
Changing the programme sequence................................................................. 51
Changing the programme ..................................................................................... 51
Cancelling a programme ....................................................................................... 51
Interrupting a programme...................................................................................... 51
Detergent ............................................................................................................. 52
The correct detergent............................................................................................ 52
Detergent dispensing aids..................................................................................... 52
Fabric softeners and liquid starch ......................................................................... 52
Miele detergents.................................................................................................... 54
Cleaning and care ............................................................................................... 56
External casing and fascia panel........................................................................... 56
Cleaning the detergent dispenser drawer ............................................................. 56
Hygiene info(Cleaning the drum) .......................................................................... 58
Cleaning the water inlet filter................................................................................. 58

Contents
4
Problem solving guide ........................................................................................ 59
The programme does not start.............................................................................. 59
Fault messages after a programme has been cancelled....................................... 60
Fault messages at the end of a programme.......................................................... 61
General problems with the washing machine ....................................................... 63
An unsatisfactory wash result ............................................................................... 65
The door will not open........................................................................................... 66
Opening the door in the event of a blocked drain outlet and/or power cut .......... 67
Service.................................................................................................................. 69
Contact in case of fault ......................................................................................... 69
Optional accessories............................................................................................. 69
Warranty ................................................................................................................ 69
Installation............................................................................................................ 70
Front view .............................................................................................................. 70
Rear view............................................................................................................... 71
Installation surface ................................................................................................ 72
Transporting the washing machine to its installation site...................................... 72
Removing the transit bars ..................................................................................... 72
Refitting the transit bars ........................................................................................ 74
Levelling the machine............................................................................................ 75
Screwing out and adjusting the feet................................................................. 75
Installing under a continuous worktop ............................................................. 76
Washer and dryer stack ................................................................................... 76
The Miele water protection system ....................................................................... 77
Connection to the water supply ............................................................................ 78
Drainage ................................................................................................................ 79
Electrical connection ............................................................................................ 80
Technical data...................................................................................................... 81
Consumption data............................................................................................... 82

Contents
5
Settings ................................................................................................................ 83
Calling up settings................................................................................................. 83
Selecting settings.................................................................................................. 83
Changing a setting ................................................................................................ 83
Closing the settings menu..................................................................................... 83
Language ........................................................................................................... 84
Buzzer volume....................................................................................................... 84
Keypad tone .......................................................................................................... 84
Welcome tone ....................................................................................................... 84
Code...................................................................................................................... 85
Units ...................................................................................................................... 85
Brightness ............................................................................................................. 85
Disp. switch-off stat. ............................................................................................ 86
Programme info..................................................................................................... 86
Memory ................................................................................................................. 86
Long p-wash Cotton ............................................................................................. 86
Soak duration ........................................................................................................ 87
Gentle action ......................................................................................................... 87
Temp. reduction..................................................................................................... 87
Water plus ............................................................................................................. 87
Water plus level ..................................................................................................... 87
Maximum rinse level ............................................................................................. 88
Suds cooling ......................................................................................................... 88
Low water pressure ............................................................................................... 88
Anti-crease ............................................................................................................ 88
Miele@home .......................................................................................................... 89
Remote control...................................................................................................... 90
SmartGrid .............................................................................................................. 90
RemoteUpdate ...................................................................................................... 91
Detergents and care products ........................................................................... 92
Detergent............................................................................................................... 92
Sensitive Skin (powder detergent).................................................................... 92
Specialist detergents ...................................................................................... 93
Fabric care ...................................................................................................... 94
Additive .......................................................................................................... 94
Machine care products.......................................................................................... 94

Caring for the environment
6
Disposal of the packing
material
The transport and protective packaging
has been selected from materials which
are environmentally friendly for
disposal, and can normally be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites. Ensure that any plastic
wrappings, bags etc. are disposed of
safely and kept out of the reach of
babies and young children. Danger of
suffocation.
Disposing of your old
appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain specific materials,
compounds and components, which
were essential for their correct function
and safety. These could be hazardous
to human health and to the environment
if disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre for electrical and electronic
appliances. You are also responsible for
deleting any personal data that may be
stored on the appliance prior to
disposal. Please ensure that your old
appliance poses no risk to children
while being stored prior to disposal.

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to
personal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety,
installation, use and maintenance of the appliance. This prevents
both personal injury and damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in
“Installation”, as well as in the “Warning and Safety instructions”.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Correct application
 This washing machine is designed for domestic use and for use in
similar environments by guests in hotel or motel rooms, bed &
breakfasts and other typical living quarters. This does not include
common/shared facilities or commercial facilities within hotels,
motels or bed & breakfasts.
 The washing machine is not suitable for outdoor use.
 It must only be used to wash garments which have been declared
suitable for washing by the manufacturer indicated on the garment
care label. Any other use is not permitted. Miele cannot be held
liable for damage resulting from incorrect or improper use or
operation.

Warning and Safety instructions
8
 This washing machine is not intended for use by persons
(including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning its use by a person
responsible for their safety.
Safety with children
 Young children must not be allowed to use this appliance.
 Older children may only use the appliance when its operation has
been clearly explained to them and they are able to use it safely,
recognising the dangers of misuse.
 Cleaning work may only be carried out by older children under the
supervision of an adult.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the
connection data on the data plate (fuse rating, voltage and
frequency) matches the mains electricity supply. If in any doubt,
consult a qualified electrician.

Warning and Safety instructions
9
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.
 The electrical safety of this washing machine can only be
guaranteed when continuity is complete between it and an effective
earthing system which complies with current local and national
safety regulations. It is most important that this basic safety
requirement is present and regularly tested and, where there is any
doubt, the household wiring system should be inspected by a
qualified electrician. Miele cannot be held liable for the
consequences of an inadequate earthing system (e.g. electric
shock).
 Do not connect the washing machine to the mains electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
 Faulty components must only be replaced by genuine Miele spare
parts. Miele can only guarantee the safety of the appliance when
Miele replacement parts are used.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele authorised service technician, otherwise any
subsequent damage will not be covered by the warranty.
 If the connection cable is faulty, it must only be replaced by a
Miele approved service technician to protect the user from danger.

Warning and Safety instructions
10
 In the event of a fault or for cleaning purposes, the washing
machine is only completely isolated from the electricity supply when:
– it is switched off at the wall socket and the plug is withdrawn, or
– it is switched off at the mains circuit breaker.
 The machine must only be connected to the on-site water supply
using a new hose kit. Old hose kits must not be re-used. Check the
condition of the hoses regularly so that you can replace them in
good time and avoid the risk of any water damage.
 The water flow pressure must be at least 100kPa and must not
exceed 1000kPa.
 This washing machine must not be installed and operated in
mobile installations (e.g. on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the machine warranty.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the
electronic control unit may be impaired at temperatures below
freezing point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
 Turn off the tap if the machine is to be left for any length of time
(e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
 Flooding danger.
If hooking the drain hose into a laundry washtub, check that the
water can drain off quickly enough to prevent the laundry tub from
overflowing. Make sure the drain hose is secure, so that the force of
the water flowing out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins,
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. There is a danger of burning due to escaping steam and
the high temperature of the surface of the drum as well as the
porthole glass. Stand back away from the machine and wait until the
steam has dissipated.
 The maximum load for this washing machine is 9 kg (dry weight).
See the “Programme chart” for the maximum recommended loads
for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaler for washing machines
which is available to order online at shop.miele.com (depending on
country) or from Miele. Strictly observe the instructions on the
packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the external surfaces of the machine. They can
cause damage to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label for
reference. Those with skin problems or sensitive skin should avoid
their skin coming into contact with detergent.
Accessories
 Only use genuine Miele spare parts and accessories with this
appliance. If spare parts or accessories from other manufacturers
are used, this will invalidate the warranty, and Miele cannot accept
liability.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aControl panel
The control field consists of a
display and various sensor controls.
The individual sensors are explained
in the following sections.
bDisplay
The following values are shown in
the display and/or selected from it:
1. The temperature, spin speed and
time left for the selected wash
programme.
2. The individual values of the
selection lists for Extras and
settings.
csensors
Values shown in the display can be
changed with the  sensors. The
 sensor increases the value or
moves the selection list up; the 
sensor decreases the value or
moves the selection list down.
dOKsensor
The OKsensor is used for
confirming selected values.
ePowerWashdisplay with the
and sensors
If the PowerWash indicator lights up
when you select a programme, you
can choose between three
programme sequences. Further
information can be found in "4.
Programme settings – PowerWash
display with the and sensors".
– PowerWashdisplay: Normal
programme sequence
– PowerWashdisplay with
sensor (Quick): Short
programme sequence
– PowerWashdisplay with
sensor (Eco): Energy-saving
programme sequence

Operating the washing machine
15
fOptical interface
For service technicians.
gSensor controls for Extras
You can supplement wash
programmes with Extras.
If a wash programme has been
selected, the sensor controls for the
possible Extras light up dimly.
h sensor
The sensor can be used to activate
detergent dispensing with a capsule.
i sensor
The  sensor starts the Delay start
function. With Delay start you can
delay the start of the programme.
The start of the programme can be
delayed from 15minutes up to a
maximum of 24 hours. This allows
you to make use of night-time
economy electricity rates, for
example.
See “4. Selecting programme
settings”, section “Delay start” for
more information.
j Start/Add laundrysensor
The programme can be started
as soon as the sensor is
flashing on and off. Touching
theStart/Add laundry sensor
starts the selected programme.
The sensor lights up
constantly.
Once the programme has been
started, theStart/Add laundry
sensor allows you to add
laundry.
kProgramme selector
This is used for selecting
programmes and for switching off
the appliance. The washing machine
is switched on by selecting a
programme, and switched off by
turning the programme selector to
the  position.

Operating the washing machine
16
Display
The standard display shows the
following values from left to right:
2:59 OK




1400
– the selected wash temperature
– the selected spin speed
– the programme duration
Examples on how to operate
the appliance
Scrolling through a list
The  scroll bar in the display indicates
that a list of options is available.
Language  OK




Scroll down the list with the sensor.
Scroll up the list with the  sensor. The
OKsensor is used to activate the option
shown in the display.
Identifying the selected option
Cap  OK





An activated option in a list will have a
tick  next to it.
Setting numerical values
Start in OK




h:0000
The numerical value is highlighted in
white. Touching the  sensor
decreases the value. Touching the 
sensor increases the value. The
OKsensor is used to activate the value
shown in the display.
Exiting a submenu
Select Back  to exit the submenu.

Before using for the first time
17
Damage resulting from incorrect
installation and connection.
Installing and connecting the
washing machine incorrectly will
cause serious damage to property.
See “Installation”.
Removing the protective foil
and stickers
Remove:
– the protective foil from the door
– any stickers from the front and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
This washing machine has undergone
a complete functional test at the
factory and there will be some residual
water in the drum from this process.
Remove the drain hose elbow
from the drum
An elbow piece for the drain hose is
stored in the drum.
Pull open the door.
Remove the elbow piece.
Shut the door with a gentle swing.

Before using for the first time
18
Miele@home
Your washing machine is equipped
with an integrated Wi-Fi module.
In order to use it you need:
– a Wi-Fi network
– the Miele@mobile App
– a Miele user account. The user
account can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home Wi-Fi network.
Once your washing machine is
connected to your Wi-Fi network, you
can use the App, for example, to carry
out the following activities:
– Operate your washing machine
remotely
– Access information about the
operating status of your washing
machine
– Access information about a
programme sequence on your
washing machine
Connecting your washing machine to
your Wi-Fi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing
machine in its final location, ensure
the signal strength is sufficient for
your Wi-Fi network.
Availability of the Wi-Fi connection
The Wi-Fi connection shares a
frequency range with other appliances
(including microwave ovens and remote
control toys). This may result in
sporadic or even complete connection
failures. Therefore, a constant
availability of featured functions cannot
be guaranteed.
Miele@home availability
The ability to use the Miele@mobile App
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not
available in every country.
For information about availability,
please visit www.miele.com.
Miele@mobile App
You can download the Miele@mobile
App from the Apple App Store® or the
Google Play Store™ free of charge (only
functional in selected countries).

Before using for the first time
19
Switching on the washing
machine
Turn the programme selector to the
Cottons programme.
The welcome tone will sound and the
welcome screen will light up.
The display will guide you through the
4steps of the initial commissioning
process.
1. Setting the language
You will be prompted to set the display
language. It is possible to change the
language at any time by turning the
programme selector to the Further
programmesposition and selecting
the Settings submenu.
  
english (AU) OK




Touch the  sensors until the
language you require appears in the
display.
Confirm your choice of language by
touching the OKsensor.
2. Setting up Miele@home
The following message appears in the
display:
Miele@home
Confirm with OK.
The following message appears in the
display:
Set up now
To set up Miele@home now: Touch
the OK sensor.
To postpone set-up until later: Touch
the  sensor until the following
appears in the display: Set up later and
press OK to confirm.
The following selection options appear
in the display:
1. Connect via WPS
2. Connect via App
Select the required connection type.
You will then be guided by the display
and the Miele@mobile App.

Before using for the first time
20
3. Removing the transit bars
Damage resulting from failure to
remove the transit bars.
Failure to remove the transit bars can
result in damage to the washing
machine and to adjacent cabinetry or
appliances.
Remove the transit bars as described
in “Installation”.
The following message appears in the
display:
 Remove transit bars
Confirm with the OK sensor.
4. Starting the calibration
programme
For optimum water and energy
consumption and excellent wash
results, it is important to calibrate the
washing machine.
To do this, the Cottonsprogramme
must be run without laundry and
without detergent.
No other programmes can be started
until calibration has been carried out.
The following message appears in the
display:
Open  and run 'Cottons' 90°C without
laundry
Touch the sensor until the
OKsensor lights up and confirm with
OK.
1:55 OK




90° 1400
Turn on the tap.
Touch the Start/Add laundry sensor.
The calibration programme will start. It
will take approximately 2hours.
At the end of the programme the
following message will appear in the
display:
Set up completed
Take hold of the door and pull it
open.
Useful tip: For safety reasons, close the
door when the washing machine is not
in use. Otherwise there is a danger of
objects being placed inadvertently in
the drum. If these remain unnoticed and
were washed in the next load, they
could damage the laundry. An open
door is also a danger to pets and
children.
Turn the programme selector to the
position.