MikroTik Network Controller User manual

Network Controller Normalization Guide
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Network Controller Normalization Guide
Viasat Community Internet
Revision 1.0 – 2020.12.02

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Overview
This guide provides instructions on normalizing the MikroTik Network Controller (NC) so
that it can be properly staged.
This process only needs to be implemented if there were errors that prevented
successful staging OR if the SSID for the NC was not visible on the Staging App to
begin with. If there were errors during the staging procedure, the NC will also need to be
factory reset before normalization.
This process can occur any time before leaving for installation – it does not need to
happen immediately before installation.
Connection to Viasat satellite network is NOT required for normalizing or factory
resetting these devices. Furthermore, the Network Controller MUST NOT be connected
to an internet source during normalization.
REQUIRED ITEMS:
•One Mikrotik Network Controller (NC)
•One NC power cord (comes with the device)
•One NC PoE injector (comes with the device)
•A laptop with an ethernet port and Winbox installed
oWinbox can be downloaded at https://mikrotik.com/download (installation
type will depend on whether a 32-bit or 64-bit machine is being used)
oUse this link if you are unsure whether you have a 32 or 64 bit computer.
•Two pre-tested Ethernet cords
•Working power outlet
•Paperclip or other fine-pointed object
NOTE: A different model may be used for the MikroTIK items pictured in this guide, but
the process is identical.
Network Controller (NC)
PoE Injector

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NC Factory Resetting Instructions:
NOTE: If errors were encountered in the middle of staging that prevented the NC from
being staged successfully, follow the following steps to factory reset before normalizing.
If there was no SSID visible on the staging app to begin with then skip to the “NC
Normalization Instructions” section of this document.
1. Plug the NC power cord into the PoE injector and connect the power cord to a
functioning power outlet.
2. Plug an ethernet cable to the other end of the PoE injector, a light on the injector
indicates successful connection to power. DO NOT CONNECT THE PoE TO A
MODEM OR ANY OTHER INTERNET SOURCE.
3. Perform a Factory Reset on the NC: Hold down the Reset button (circled below)
on the NC.
4. WHILE STILL HOLDING DOWN THE RESET BUTTON, insert the other end of
the ethernet cable connected to the PoE injector into Port 1 of the NC.

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5. Continue holding down the reset button until the blue power light flashes (this will
happen 5 seconds after the ethernet cable is plugged into the NC).
6. As soon as the power light flashes, release the reset button.
NOTE: The reset button should never be pressed for more than 10 seconds
otherwise another factory reset is required. If the LED turns solid while still
pressingthe reset button then it was held for too long. If this happens, unplug the
ethernet cable and perform another factory reset per the above steps.
NC Normalization Instructions:
Purpose: To normalize WiFi devices that do not match the factory configuration
advertised by MikroTik.
1) To normalize the NC (Controller), first power on the controller by plugging an
ethernet cable from Port 1 of the controller to the PoE injector. Connect the PoE
injector to the NC power cord and a working power outlet. Then connect a second
ethernet cable directly from your laptop to Port 2 (ether2) of the NC.
Port 2

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2) Open Winbox and inspect the “Neighbors” tab.
NOTE: If the MAC address does not appear in the list, try to select “refresh” a
couple of times – waiting at least 5 seconds between refreshing. Repeat refresh
no more than three times. If the MAC addres does not appear, then manually
enterthe device’s MAC address in the “Connect To” field.
3) Click on the device’s MAC address and select “Connect” to establish a
session with the device. Leave the username as “admin” and password blank.
4) On the left pane, select “New Terminal”.
5) Copy and paste the following command into the command prompt and press
the “Enter” key:
/system reset-configuration no-defaults=yes caps-mode=no
6) When prompted with the below warning, type in “y” (without quotation marks)
and press the “Enter” key.
7) Wait for the device to reboot, which can take up to three minutes. Once the
device reappears on Winbox, click “reconnect”.
8) Download the zip file (“Command File”) underneath the webpage title on the
eguide or at this link.

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9) Open the downloaded zip and save the file locally (for instance on your
desktop) on the computer being used to interface with routerOS.
NOTE: there can be no changes to the name of this file otherwise the
normalization process will fail. Verify that the files were saved to your computer
with the exact filename “InstallDefaultsOmnitik.rsc”.
NOTE: these files must be unzipped before proceeding into the“.rsc” file. If you
cannot open the zip, download a program such as 7-Zip to do so.
10)Once the files are saved, return to the Winbox application and select “Files”
on the left-hand pane:
11)Select “Upload” then find and click on the saved file on your computer titled,
“InstallDefaultsOmnitik.rsc”.
12)Click on “New Terminal”.
13) Copy and paste the command shown below into the terminal and press
“Enter”.
/import InstallDefaultsOmnitik.rsc
WInbox willreturn a successful output, similar to the following:
The Normalization process is now complete.
NOTE: Now that normalization is complete, these devices SHOULD NOT be
factory reset again. If the device is subject to a factory reset, it must be
normalized once more.
NOTE: These devices still need to be staged before use in an install.