MiVoice 4220 Lite User manual

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MiVoice 4220 Lite and
MiVoice4222Office
System Telephones for MiVoice MX-ONE
USER GUIDE

EN/LZT 103 002 R4B

3MiVoice 4220 Lite/MiVoice 4222 Office
Table of Contents
Table of Contents
Welcome ..................................................................4
Important User Information .....................................6
Description ..............................................................7
Free Seating (optional) ..........................................16
Incoming Calls ......................................................17
Outgoing Calls .......................................................22
During Calls ..........................................................36
Call Forwarding .....................................................43
Absence Information (optional) ............................56
Messages ...............................................................58
Group Features ......................................................64
Other Useful Features ............................................67
Settings ..................................................................74
Accessories ............................................................87
Installation .............................................................93
Troubleshooting ...................................................101
Glossary ...............................................................102
Index ....................................................................103

Welcome
MiVoice 4220 Lite/MiVoice 4222 Office4
Welcome
Welcome to the user guide for the MiVoice 4220 Lite and MiVoice 4222
Office. This guide describes the available features of the telephones
when they are connected to MiVoice MX-ONE.
The functions and features available with these telephones are designed
for easy use in all different telephone handling situations.
The user guide describes the functions and features of the MiVoice 4220
Lite and MiVoice 4222 Office as they are programmed at delivery from
the factory. There may be some differences in the way your phone is
programmed. Please consult your system administrator if you need
further information.
Some markets use differing codes for some features. In this guide they
are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.mitel.com

5MiVoice 4220 Lite/MiVoice 4222 Office
Welcome
NOTICE
The information contained in this document is believed to be accurate in all
respects but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel
makes no warranty of any kind with regards to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular
purpose. The information is subject to change without notice and should not be
construed in any way as a commitment by Mitel or any of its affiliates or subsid-
iaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions
of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
TRADEMARK
The trademarks, service marks, logos and graphics (collectively "Trademarks")
appearing on Mitel's Internet sites or in its publications are registered and
unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries
(collectively "Mitel") or others. Use of the Trademarks is prohibited without the
express consent from Mitel. Please contact our legal department at
[e-mail] for additional information. For a list of the worldwide Mitel
Networks Corporation registered trademarks, please refer to the website: http://
www.mitel.com/trademarks.
© Copyright 2016, Mitel Networks Corporation
All rights reserved
Notice to European customers:
The CE marking affixed to Mitel products indicates conformance to the R&TTE
directive 99/05/EC
(Radio and Telecommunications Terminal Equipment Directive). For a copy of
the original signed
Declaration (in full conformance with EN45014), please contact your Mitel office
or Sales partner
.

Important User Information
MiVoice 4220 Lite/MiVoice 4222 Office6
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected equipment, the
following basic safety precautions should always be followed to
reduce risk of fire, electrical shock and other personal injury.
• Follow instructions in the equipment's user guide or other documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power voltage
indicated. If you are uncertain of the type of power supplied to the building,
consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power cable
where it can be exposed to mechanical pressure as this may damage the cable.
If the power supply cord or plug is damaged, disconnect the product and
contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1 and
for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near water,
for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or
near a swimming pool.
• Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
• Do not disassemble the product. Contact a qualified service agency when
service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

7MiVoice 4220 Lite/MiVoice 4222 Office
Description
Description
MiVoice 4220 Lite/4222 Office phones
Note: The key functions available on each model vary. If any
functions differ or are unavailable, this will be indicated in the
relevant section of the user guide.
1 Display (MiVoice 4222 Office only)
2x20 characters. See section “Display information” on page 13.
2 Programming
See section “Settings” on page 74.
3 Callback
Indicating/activating Callback. See section “When you receive a busy
tone” on page 26. The feature can be removed or moved to another
programmable function key by your system administrator.

Description
MiVoice 4220 Lite/MiVoice 4222 Office8
4 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me). See
section “Call Forwarding” on page 43. The feature can be removed or
moved to another programmable function key by your system
administrator.
5 Programmable function keys
Program numbers or features, see section “Programming of function
keys” on page 74.
6Transfer
Transfer calls, see section “During Calls” on page 36.
7 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and outgoing
calls. Inquiry can only be used for outgoing calls.
8 Microphone (MiVoice 4222 Office only)
Used for handsfree conversation.
9Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
10 Headset key
Handle headset calls and activate Headset Preset. See section “Headset
(optional)” on page 88.
11 Loudspeaker on/off
a. Activate Group Listening. See section “During Calls” on page 36.
b. Activate handsfree conversation (MiVoice 4222 Office only). See
section “During Calls” on page 36.
c. Activate Loudspeaker Preset (MiVoice 4222 Office only).
See section “Headset Preset” on page 89.
12 Mute
a. Switch the microphone on or off during a call. See section “Mute”
on page 37.
b. Switch off the ring signal in idle mode or when ringing. See sections
“Mute ring signal” on page 81 and “Silent Ringing” on page 81.
13 Volume control
Adjust the volume. See section “Settings” on page 74.
14 Loudspeaker

9MiVoice 4220 Lite/MiVoice 4222 Office
Description
15 Handset
Supplied with hearing aid feature as standard. An extra handset can be
connected, see section “Accessories” on page 87.
Please note: The handset can attract and trap small metal
objects in the earcap region.
16 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 91.
17 Key panel (optional, MiVoice 4222 Office only)
With 17 programmable keys. One panel can be connected. See section
“Key panel (optional)” on page 87. Use the Designation Card Manager
to make and print your own key panel designation cards, see below.
18 Designation card
Use the DCM (Designation Card Manager) to make and print your own
designation cards. DCM is included on the Enterprise Telephone
Toolbox CD or it can be downloaded from:
http://www.mitel.com
For more information, please contact your Mitel Certified Sales Partner.

Description
MiVoice 4220 Lite/MiVoice 4222 Office10
Lamp indications
Extinguished lamp The feature is not active.
Steady light The feature is active or the multiple
represented line is busy.
Slowly flashing lamp The line (or feature) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.

11MiVoice 4220 Lite/MiVoice 4222 Office
Description
Tones and signals
The following different tones and signals are sent from the exchange to
your phone.
Tone characteristics
The tones shown in this section are the most used tones worldwide.
Many markets use a differing tone for one or more situations.
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

Description
MiVoice 4220 Lite/MiVoice 4222 Office12
Ring signals
Three different ring signals inform you about the type of the incoming
call. The signals shown in this section are the most used signals
worldwide. Many markets use signals that are adapted for the local
standards. If you get a signal that is not described or you cannot
identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

13MiVoice 4220 Lite/MiVoice 4222 Office
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages show
examples of information displays from different telephone states.
Notes:
The display is only available on the 4222 Office phone.
There are two versions of display text, an earlier and a later
version. Both versions are shown in this section.
The order in which the date is stated is system dependent.
For the later display text version:
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information ends
with an exclamation mark (!), this means that no further action is
possible.
Idle phone (idle mode)
When your phone is idle, the upper row shows general information. The
lower row shows your extension number. In the example below, the
extension number is 2222.
Earlier version:
Later version:
14:25 12FEB 2001
2222
14:25 12Feb 2001
2222

Description
MiVoice 4220 Lite/MiVoice 4222 Office14
Outgoing call
When you make an outgoing call on your phone, the upper row shows
the traffic state and the lower row shows the dialed number.
Earlier version:
Later version:
If the called party´s phone is diverted, the upper row shows the dialed
number and Diversion information. For the later version,
> is the
Diversion symbol.
Earlier version:
Later version:
The dialed number (3333) is directly diverted to number 5555.
CALLING
2222
Calling...
2222
3333 DIV DIR.
5555
3333 >Direct
5555

15MiVoice 4220 Lite/MiVoice 4222 Office
Description
Incoming call
When you receive an incoming call, the upper row flashes the calling
party´s extension number.
If a diverting extension is calling, the upper row shows the Diversion
information. The calling party´s number flashes on the lower row. For
the later version,
> is the Diversion symbol.
Earlier version:
Later version:
Number 2222 has dialed number 4444 and the call is directly diverted to
you.
Choice of language (optional)
One of the following languages can be selected to display information
on your phone.
Note: By default 5-9 are programmed for English. These can be
changed locally to other languages.
To select a language:
*08* Dial.
(0–9) Enter the language code.
#Press.
Digit 0–9 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
5__________ 6 _________ 7 _________ 8 _________ 9 _________
3333
4444 DIV DIR.
2222
4444 >Direct
2222

Free Seating (optional)
MiVoice 4220 Lite/MiVoice 4222 Office16
Free Seating (optional)
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example, flexible
office workers, persons mostly working outside the office, etc. As a
Free Seating user and working from the office, you logon to any free
phone set that will be temporarily assigned with your extension number
and your system authorities.
To log on
*11* Dial.
*Enter the Authorization Code and press.
#Enter your phone number and press.
Press to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
Press to finish the procedure.

17MiVoice 4220 Lite/MiVoice 4222 Office
Incoming Calls
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
Note: If the feature Parallel Ringing is activated, the call will
ring on more than one phone, see section “Parallel Ringing” on
page 20.
On Line 1
Normally you will receive calls on Line 1.
Lift the handset.
On any other Line key
Lift the handset.
Line Press the flashing Line key.
Handsfree
(MiVoice 4222 Office phone only).
Line Press the flashing Line key.
You are connected to the caller via the loudspeaker and the microphone.
Press to terminate a handsfree call.

Incoming Calls
MiVoice 4220 Lite/MiVoice 4222 Office18
On another extension
You can answer a call to another extension.
Call the ringing extension.
8Press.
Note: You can also press Hold/Pick-up (The function key is
programmed by you).
France, press 4; Sweden, press 6
Answer a second call during an ongoing call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this feature is activated.
Free on 2nd Press to activate/deactivate.
When Free on 2nd is active the lamp is on.
Note: Function key preprogrammed by your system
administrator.
When you have an ongoing call on Line 1, and Line 2 flashes to indicate
a new incoming call:
Line 2 Press to answer.
The first call is put on hold.
Line 1 Press to switch back to the first call.
The second call is put on hold. You are connected to the first caller.
Press to terminate the connected call.

19MiVoice 4220 Lite/MiVoice 4222 Office
Incoming Calls
Call Waiting
If the calling party has activated Call Waiting, you can receive a second
call even if Free on 2nd is not activated.
To answer the waiting call:
Press to terminate the connected call.
Your phone will ring to announce the waiting call.
Line Press the flashing Line key to receive the new call.
Do Not Disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
DND Press to activate or deactivate DND.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
*27# Dial to activate,
Special dial tone.
or
#27# dial to deactivate.
Press to finish activation/deactivation.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), DND is ordered and cancelled simultaneously
on all lines.

Incoming Calls
MiVoice 4220 Lite/MiVoice 4222 Office20
Parallel Ringing
Note: This feature is only available in newer versions of the
exchange.
The Parallel Ringing feature makes it possible for an incoming call to
ring several phones simultaneously and for the call to be answered on
any of the phones. The main advantage of this feature is that you do not
risk losing any calls.
The feature requires all the phones involved to be defined in a Parallel
Ringing list, which must be configured and initiated by your system
administrator. Because only calls to a main extension will be distributed
among the phones in the list, this main extension also needs to be
defined.
A call to a specific extension will not be distributed to other phones in
the list, and will only ring that specific extension's phone.
Parallell Ringing can be temporarily disabled by the phone user using
the feature “Internal Follow-me”. See also section “Internal Follow-me”
on page 46.
To disable Parallel Ringing temporarily
*21* # Dial, enter the extension number and press.
If you want to disable Parallel Ringing for all phones defined in the list,
follow the procedure for disabling the feature from the phone with the
main extension number and enter the number of the answering position.
If you want to disable Parallel Ringing for one specific phone in the list
only, follow the procedure for disabling the feature from this phone and
enter its extension number.
Notes: T
U.K., dial * 2 * Number #.
The Follow-me key cannot be used to disable Parallel Ringing.
Press.
The Follow-me key lamp is now on.