Mobi Technologies 70278 User manual

Smart Emergency
Alert Button
Personal Alert System
Instruction Manual
#70278
Manual v1.3
Revised: 7/18/22

www.getmobi.com
What's in the box
1 x Instruction Manual
1 x MOBI Alert Button
1 x MOBI Gateway Hub
1 x Detachable Lanyard
1 x Reset Pin
1 x USB Power Cable
1 x USB Adapter
[phone]
Getting Started
Contents
Getting Started
Account Setup
MOBI Hub Setup
MOBI Help Button Setup
Help Button Use & Maintenance
Professional Support
Product Breakdown
Connecting with MobiCam
Safety Information
FCC Statement
Warranty
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2.
3.
4.
5.
6.
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8.
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10.
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13.
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Contents Pg.
2

Please Note: This product requires a 2.4 GHz Wi-Fi
signal. Signal strength may vary based on location,
bandwidth, and network strength.
Download the MOBI Smart App
Ensure you have access to your email to
verify your MOBI Smart Account.
Have your 2.4 GHz Wi-Fi Network Name &
Password ready.
1.
2.
If you experience issues setting up your device,
contact support at www.getmobi.com/gethelp.
You can also reach us at [phone],
Monday - Friday, 8:30 AM - 5:30 PM PST
Before Getting Started
Getting Started
www.getmobi.com 3+1(323) 904-3000

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Register
Open the MOBI Smart App &
tap "Register."
Agree to the Privacy Policy
terms & conditions.
Enter a valid email address &
tap "Get Verification Code."
Enter verification code &
create a password.
If you are a first time MOBI
Smart user, please create an
account.
1.
2.
3.
4.
Account Setup
Find Health Profile
After logging in/registering
create an optional Health
Profile for yourself or (if you are
a caregiver) for your
patient/loved one.
To access your health profile,
tap the "Account" tab and tap
on your user profile/name.
Steve

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If you've purchased a
Professional Monitoring
subscription service, you can
add up to 4 Emergency
contacts that can be reached
in the event of an emergency.
Emergency Contacts can be
changed and edited at any
time.
Creating A
Health Profile
Once in the Health Profile, fill in
all the patient information and
medical data, such as health
conditions and medications.
Note: Optional Professional
Monitoring services can
provide basic information to
EMS in the event of a disp
Contact Setup

MOBI Hub Setup
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MOBI Gateway Hub
The blue light indicates
power.
The flashing red light
indicates that the device is
searching for a signal
The MOBI Gateway Hub is a
plug-in, ZigBee Wi-Fi device
that syncs the MOBI Alert
Button to your MOBI Smart
account.
Tap "Add Device" or tap on
the "+" icon on the top right
hand corner.
Select the MOBI Gateway
Hub icon that will appear on
the screen.
Once you've setup your MOBI
Smart account & have powered
on the MOBI Gateway Hub,
move on to adding the device.
1.
2.
Adding your Hub

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Setup Wi-Fi
Enter your 2.4 GHz Wi-Fi
name & password.
Tap "Next" to confirm.
1.
2.
Note: This product only
connects to a 2.4 GHz Wi-Fi
signal.
If you cannot identify your 2.4
GHz Wi-Fi Network, please
contact your Internet Service
Provider.
Reset your Hub
After selecting the MOBI Hub
icon, you'll be prompted to
reset your device.
Note: If the red LED Indicator is
already blinking rapidly, you do
not have to reset your hub.
Press & hold the reset button
for 5 seconds. Then release &
observe the LED indicator, and
tap "Next" to confirm.

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Connecting Gateway
Hub to Wi-Fi
After tapping next, the MOBI
Smart app will display your
connection status.
Note: If your connection times
out, your mobile device may
be connected to a 5GHz Wi-Fi
Network.
Please check your W-Fi name
+ password, and try again.
Connection Success
Once connected, you may
rename your device for easier
management, or edit at a later
time.
Tap "Done" to be taken to the
Hub controls.
Note: After the Hub has
successfully been added, it
does not need to be reinstalled
if disconnected from power.

HELP Button Setup
9
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Syncing MOBI Alert
Button
Remove the battery plastic
protector slip to power on
your MOBI Alert Button.
A green LED indicator light
should appear (for up to 5
seconds) to confirm that
the device is powered on.
1.
2.
Once you've removed the
battery plastic protector slip,
open your MOBI Smart app.
Check to see that your MOBI
Hub appears on the 'Devices'
section and tap to open it.
*Battery plastic
protector slip

10
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Adding MOBI Alert
Button to MOBI Hub
Once on the Hub's layout
screen, you can setup and
manage additional help
buttons.
Here you can setup & manage
all ZigBee Wi-Fi devices,
including additional MOBI Alert
Buttons.
Tap on "Add Subdevice" and
follow the instructions that
appear on the app.
Note: If the green LED
Indicator is already blinking,
you do not have to reset your
device.
Once the LED Indicator is
blinking, tap the confirmation
button on your screen.
Reset Help Button

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11
Success
Once you've successfully
connected your MOBI Help
Button, the MOBI Smart app
will display this screen.
Here, you can rename your
Help Button for easier
management or edit at a later
time.
Ex: Living Room Button
Linking Devices
Once you've tapped the
confirmation button, the MOBI
Smart app will automatically
scan for a Help Button.
Place your MOBI Help Button
close to your MOBI Hub.
Wait until the Help Button is
found and tap "Done" once
scanning is successful.

Adding Alert devices
In order to add a Help Button or
other Emergency Alert devices,
tap "Add Device" under "Protect
Devices."
Note: If you have any devices
that include a 24/7 Professional
Support Monitoring subscription,
you must add them to the
dashboard in order for
monitoring services to function.
After successfully activating
Professional Monitoring
Services, add your MOBI Hub
and MOBI Help Button to your
dashboard in order to finalize
the setup process.
To access your dashboard,
press the shield icon next to
the "Add Device" button.
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Add to Dashboard

Using your
Dashboard
Once your dashboard is fully
setup, you can check the
status of your MOBI Hubs,
MOBI Help Buttons, and any
other MOBI Smart monitoring
devices that users can add
and manage.
Adding Monitoring
Devices
After adding an alert device,
add any monitoring devices
that you want to sync with your
Alert devices.
These devices can include
MobiCams, Video Doorbells,
etc.
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LED Indicators
How To Use Button
For best coverage, users
should carry their Help Button
at all times.
When in need, users can press
the Help Button to alert their
loved ones/caregivers.
The Help Button is intended to
send out emergency alerts
and/or to contact EMS when
using Professional Monitoring.
When pressing the Help
Button, a green LED light
should flash, verifying that the
Help Button is connected to its
Hub, and that an emergency
alert has been sent.
A flashing, red LED light
signifies that the Help Button is
out of range or disconnected
from the Hub.
Help Button Use & Maintenance

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Help Button
Maintenance
In order to replace the Help
Button's battery/lanyard, users
must pry open the Help Button
to access the inner casing.
Using a flat object (such as a
screw driver), follow the
button's ridges to pop the
compartment open.
Battery & Lanyard
After the Help Button has been
pried open, users can replace
their batteries, and switch
between a wrist and an
adjustable neck lanyard for
additional comfort.
Note: MOBI Help Buttons use
standard CR 2032 3V coin
batteries and typically need to
be replaced every 6 months.

Payment
Once you've selected your
desired service plan, confirm
your purchase.
For security measures, plans
can only be purchased via
PayPal.
If you do not have a PayPal
account, please register an
account at www.paypal.com.
Professional
Support
To activate your Support plan,
access your Dashboard and
select "Services."
Tap on "Alarm Monitoring" to
open the Service Plan
catalogue and select your plan
of choice.
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Professional Support

Managing Settings
Add an (optional) alarm
Security Code
Update Emergency Contact
information
Update Location
information for EMS
dispatch
Once on the Set up tab, users
can modify their Professional
Support Options, such as:
Setup
Once you've purchased your
Professional Monitoring service
plan, open the Service Plan
catalogue again.
The Service Plan button should
now say "Set up."
Tap on set up and revise your
settings.
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Security Pass Code
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A Security Pass Code is a 4-
digit lock that Emergency
dispatch requires from
Emergency Contacts in order
to disarm the Emergency
Alarm.
Note: Disarming the
Emergency Alert will prevent
an EMS dispatch.
Other Settings
The Emergency Contact and
Location Information tabs will
contain data imported from
your Health Profile.
Emergency Contacts can
disarm an Emergency Alarm
via MOBI Smart app or via
phone call from Professional
Monitoring.

HELP
1
MOBI Smart app
connects MOBI Hub
to local 2.4 GHz Wi-
Fi Network.
2
MOBI Hub Connects
to MOBI Help
Button with ZigBee
Technology Wi-Fi
signal.
3
Help Button
contacts Emergency
contact or EMS if
Professional
Monitoring is active.
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MOBI Hub & Help
Button Breakdown
19
Product Breakdown
The MOBI Smart Emergency
Alert System is a simple &
powerful panic/sos/alert
notification system that
notifies emergency contacts
if a loved one requires
immediate assistance.
How it works

The MOBI Smart app will
automatically display the
emergency prompt, and any
active MobiCams.
When a Professional
Monitoring subscription is
active, EMS will be dispatched
unless an emergency contact
disarms Emergency Alarm.
Connecting a
MobiCam
The MOBI Emergency Alert
System is a great way to keep
tabs on your loved ones in the
event of an emergency, and
having MobiCams connected
can help users have additional
eyes and ears at all time.
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During Activation
Connecting with MobiCam
20