Mobotix Cloud Bridge User manual

User Guide
MOBOTIX Cloud
©2020MOBOTIX AG
V02_5/14/2020

TOC
Support 5
Imprint 7
Notices 9
Legal Notes 11
Delivered Parts, Connectors, and Dimensions 13
MOBOTIX Cloud Bridge – Scope of Delivery 14
MOBOTIX Cloud Bridge– Connectors (Front) 15
MOBOTIX Cloud Bridge– Connectors (Rear) 15
MOBOTIX Cloud Bridge– Dimensions 16
Installation and Setup 17
Overview 18
Optional Bridge and Camera Settings 24
Introduction 25
The MOBOTIX Cloud Bridge 26
Cameras for the MOBOTIX Cloud 27
The Web User Interface 27
Bridges 28
Cameras 29
Layouts 31
Camera Settings 35
Configuring Cameras 36
Bridge Settings 45
Configuring the Bridge 46
General Settings 46
Metrics Settings 47
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User Management 51
Managing Users 52
Per-User Settings 56
History Browser 59
Overview 60
Using the History Browser 66
Using the Gallery Viewer 71
Motion Alerts and Regions of Interest 75
Exclusion Zones 76
Creating Notifications 78
Bandwidth Considerations 83
Balancing the Bandwidth 84
Bandwidth Usage and Recommendations 88
Maps 91
Using Maps 92
System Alerts and Notifications 97
Using System Alerts and Notifications 98
Technical Specifications 101
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2
Support

Support
If you need technical support, please contact your MOBOTIX dealer. If their support cannot help you, they
will contact the support channel to get an answer for you as quickly as possible.
If you have Internet access, you can open the MOBOTIX help desk to find additional information and soft-
ware updates. Please visit:
www.mobotix.com > Support > Help Desk
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3
Imprint

Imprint
This document is part of the product manufactured by MOBOTIX AG (called manufacturer in the following);
the document describes how to use and to configure the product and its components.
Subject to change without notice.
Copyright Information
This document is protected by copyright. Passing on information to others is not permitted without prior
written consent of the manufacturer. Violations will be subject to criminal punishment.
Patent and Copy Protection
All rights reserved. Trademarks or registered trademarks belong to the corresponding owners.
Address
MOBOTIX AG
Kaiserstrasse
67722 Langmeil
Germany
Phone: [phone]
E-Mail: [e-mail]
Internet: www.mobotix.com
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4
Notices

Notices
General Notices
nThis User Guide is for reference only.
nAll designs / procedures shown are subject to change without prior written notice.
nAll trademarks and registered trademarks mentioned are the properties of their respective owners.
nPlease visit our website www.mobotix.com or contact your local service engineer for further inform-
ation.
Precautions for Use
nDevice operability is subject to network capabilities of the install location. Please contact your local
sales representative for information on network requirements.
nHandle the device with care. Do not apply shock or drop the device. Failure to adhere may cause the
device to malfunction.
nThis device is designed to be used indoors.
nDo not directly disconnect device from the power when running. Power down by pressing the power
button on the front of the device.
nDo not use the device in hot or humid environments for an extended period of time. Failure to adhere
causes component degradation and shortened life span of the device.
nDo not expose the device to a direct heat source.
nEnsure that all data is wiped from the device before disposal.
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5
Legal Notes

Legal Notes
Legal aspects of video and sound recording:
You must comply with all data protection regulations for video and sound monitoring when using MOBOTIX
AG products. Depending on national laws and the installation location of the MOBOTIX Cloud, the recording
of video and sound data may be subject to special documentation or it may be prohibited. All users of
MOBOTIX products are therefore required to familiarize themselves with all applicable regulations and to
comply with these laws. MOBOTIX AG is not liable for any illegal use of its products.
Declaration of Conformity
The products of MOBOTIX AG are certified according to the applicable regulations of the EC and other coun-
tries. You can find the declarations of conformity for the products of MOBOTIX under www.mobotix.com>
Support > Download Center > Marketing & Documentation> Certificates & Declarations of Conformity.
Disclaimer
MOBOTIX AG does not assume any responsibility for damages, which are the result of improper use or failure
to comply to the manuals or the applicable rules and regulations. Our General Terms and Conditions apply.
You can download the current version of the General Terms and Conditions from our website www.-
mobotix.com by clicking on the General Terms and Conditions link at the bottom of every page.
RoHS Declaration
The products of MOBOTIX AG are in full compliance with European Unions Restrictions of the Use of Certain
Hazardous Substances in Electrical and Electronic Equipment (RoHS Directive 2011/65/EC) as far as they are
subject to these regulations (for the RoHS Declaration of MOBOTIX, please see www.mobotix.com> Sup-
port > Download Center > Marketing & Documentation> Certificates & Declarations of Conformity).
Disposal
Electrical and electronic products contain many valuable materials. For this reason, we recommend that you
dispose of MOBOTIX products at the end of their service life in accordance with all legal requirements and
regulations (or deposit these products at a municipal collection center). MOBOTIX products must not be dis-
posed of in household waste! If the product contains a battery, please dispose of the battery separately (the
corresponding product manuals contain specific directions if the product contains a battery).
Information for Users on Collection and Disposal of Old Equipment and used Batteries within the
European Union
These symbols on the product’s packaging or accompanying documents indicate that
used electrical and electronic products and batteries should not be disposed together
with household waste. For more information about collection and recycling of old
products and batteries, please contact your dealer, point of sale or local municipality. In
accordance with national legislation, penalties may be applicable for incorrect disposal
of this waste.
Information for Disposal in Countries Outside the European Union
When discarding these items please contact your dealer or local authorities for further information regarding
the correct method of disposal.
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Delivered Parts, Connectors, and
Dimensions

Delivered Parts, Connectors, and Dimensions
MOBOTIX Cloud Bridge – Scope of Delivery
MOBOTIX Cloud Bridge – Scope of Delivery
Scope of Delivery MOBOTIX Cloud Bridge
Item Count Description
1.1 1 MOBOTIX Cloud Bridge
1.2 1 Wall mount
1.3 1 Power cord
1.4 3 External power supply
1.5 1 Important Safety Instructions
1.6 1 MOBOTIX Cloud Attach ID
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MOBOTIX Cloud Bridge– Connectors (Front)
MOBOTIX Cloud Bridge– Connectors (Rear)
Delivered Parts, Connectors, and Dimensions
MOBOTIX Cloud Bridge– Connectors (Front)
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Delivered Parts, Connectors, and Dimensions
MOBOTIX Cloud Bridge– Dimensions
MOBOTIX Cloud Bridge– Dimensions
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7
Installation and Setup

Installation and Setup
Overview
Overview
This is a quick overview of the physical and networks installation for a MOBOTIX Cloud installation.
Internet Connection
Install the Internet connection to the facility. Obtain as much bandwidth as you can at a reasonable cost.
Higher bandwidth provides faster response for the user. If using a 1MP HD camera, we recommend about
500kbps upload speed per camera. Consumer-grade bandwidth is acceptable. You do not need "business
grade".
DHCP Enabled
It is best to make sure the router supplied by your Internet provider has DHCP-enabled. The MOBOTIX Cloud
Bridge and most cameras will use DHCP IP addresses by default. If you need to implement static IP addresses
on either the MOBOTIX Cloud Bridge or the cameras, please read the section Optional Bridge and Camera Set-
tings, p. 24.
Fig. 1: Wiring diagram for the MOBOTIX Cloud Bridge
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MOBOTIX Cloud Bridge Connection
Connect the MOBOTIX Cloud Bridge to the Internet. Use the WAN Ethernet port on the bridge and connect to
your router or modem. This can be done either through a switch or directly. DO NOT CONNECT THE
MOBOTIX Cloud Bridge CamLAN PORT TO YOUR REGULAR NETWORK -- IT IS FOR CAMERAS ONLY! Accidental
connection of the MOBOTIX Cloud Bridge to an existing network will serve addresses to any devices that are
set to DHCP client. The CamLAN port does not allow Internet connection whatsoever. It is a private network
designed just for cameras in order to isolate them from the wide area network (WAN).
PoE Switch
Connect an Ethernet PoEswitch to the CamLAN port of the MOBOTIX Cloud Bridge. The MOBOTIX Cloud
Bridge CamLAN port provides DHCP addresses for the cameras and is non-routable to the WAN. Alternatively,
cameras may be connected to the same switch as the WAN port of the bridge. If you are using managed
switches, be sure to enable Multicast.
Log Into your MOBOTIX Cloud Reseller Account and Create a Customer Account
Login into your MOBOTIX Cloud account at www.mobotixcloud.com/login.html. If your company does not
have an account, please contact MOBOTIX support ([e-mail]). After logging in, you will see
your Reseller Dashboard, and you can create a sub-account by clicking the Add Sub-Account button. After
the account has been created, select the Eye icon next to the customer name to jump into the sub-account.
Installation and Setup
Overview
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Installation and Setup
Overview
Attach the Bridge to a Customer Account
Attach the MOBOTIX Cloud Bridge to the customer account by pressing the Add Bridge button on the dash-
board page. Enter the Attach ID of the bridge you are installing. A bridge can only be attached to one
account at a time. If you have already added the bridge to another account (for testing or evaluation) you
need to delete it from the previous account before you can add it to another account.
Bridges cannot be re-used between customers. They need to be returned to MOBOTIX so that the data can be
erased and the hardware re-certified. A new bridge is required for each new customer location.
Fig. 2: Adding a bridge to MOBOTIX Cloud
Fig. 3: Attaching a bridge to MOBOTIX Cloud by entering the Attach ID
Physically Install Cameras
Physically install the cameras; connect them to the PoE switch and power them up.
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