Mobvoi TicWatch Pro User manual

Quick Guide

Welcome to the TicWatch
community
The TicWatch series smart watch is a
smart wearable product created by
Mobvoi. It operates on Wear OS by
Google ™ .(Wear OS by Google is a
trademark of Google LLC.)
Mobvoi is an AI company with independent
technologies in speech recognition,
semantic analysis, speech synthesis,
vertical search and smart push. So far, the
company has completed 6 rounds
of funding and raised a total of USD 255
million. Current investors include Sequoia
Capital, Zhen Fund, SIG Asia, Goertek,
Google ™ , Volkswagen (China), etc.

Components and Appearance
The package contains a TicWatch Pro,
charging dock and an instruction manual.
1.4' round dual-layer display
• AMOLED colored screen
• Monochrome LCD screen
Power
• Press and hold to power
on, or activate the voice
assistant
• Press once to open the
app list/return to the
home screen
Functions
• Press to launch the
default app (this can be
customised)
• Double click to open the
payment app
Strap width: 22mm
• Press and hold to open
the shortcut menu

Components and Appearance
Microphone
Dynamic
Charging
optical
heart-rate
contact
monitor
point
Speaker
Magnetic charging dock

Setting up the TicWatch Pro
Syncing with Wear OS by Google ™
• Turn on the watch and click 'Start'.
Download and install Wear OS by
Google ™，then follow the instructions
to sync your phone with the watch.
Managing your watch
You can download and install the Mobvoi
App, then login with your Mobvoi ID to
manage your sports and fitness data.
• Syncing steps
‒‒ Sync the watch with Wear OS
by Google ™ .
‒‒ Download the Mobvoi app from
Google Play ™ or the iOS App store.
‒‒ Add a new device on the ‘Device’
page of the Mobvoi app and select the
corresponding model of smart watch.
【Note】
You need to use a phone with Android
version 4.4 and above, or iOS version 9.3
and above. If your watch cannot sync with
Wear OS by Google app, please reset

the watch, restart the phone, disable
Bluetooth, enable Bluetooth, and try
syncing again.
You need to sync the watch with your
phone using Wear OS by Google first.
When successful, only then you can use
the Mobvoi app to connect your phone
with the watch. Or else, you will not be
able to connect with the Mobvoi app.
Setting up Cellular Network
TicWatch Pro 4G LTE helps you make
and receive phone calls, as well as
network service including SMS own by
wrist view，stand alone without your
phone. TicWatch Pro 4G LTE also
supports number share service, which
means your watch is able to share the
same number with your phone.
Scan the following QR code for more
Information including：
‒‒ SIM Activation
‒‒ Number Share

Official Site
Learn more about TicWatch at Mobvoi’s
official site: www.mobvoi.com
Customer Service：
For product use and after-sales service,
please contact Mobvoi official customer
service
US Support:
Email us at: [email protected]
Call us at: 888-830-9974（Mon-Fri 9:00-17:00
CST ）
CAN Support:
Email us at: [email protected]
Call us at: 188-8453-7924（Mon-Fri 9:00-
17:00 CST）
UK Support:
Email us at: [email protected]
Call us at: 448-0828-02573（Mon-Fri 9:00-
17:00 UK time）
Other country support：
Email us at: [email protected]
* The contents of this manual are subject to
change without notice. For more product
information please see the official website.

Product Specifications
Display
1.4' DUAL-LAYER DISPLAY
Screen 1: AMOLED display,
400×400 pixels, 287 ppi
CPU
Screen 2: Monochrome LCD screen
Snapdragon Wear 2100
Memory
1GB RAM; 4 GB ROM
Network
3G WCDMA, 4G LTE FDDNote
Bluetooth
2.4 GHz，BT 4.2+ BLE
GPS
GPS/GLONASS/Beidou
WLAN
2.4 GHz，IEEE802.11 b/g/n
Mobile payment
Google Pay via NFC
SIM
embedded SIM
Sensors
Dynamic optical heart-rate
monitor, accelerometer,
gyroscope, e-compass, ambient
Battery capacity
light sensor
415 mAh
OS
Wear OS by Google ™ works
with phones running Android
4.4+ (excluding Go edition) or
iOS 9.3+. Supported features
may vary between platforms
and countries.
Paired Smartphone Android 4.4 or above; iOS 9.3
OS
or above
Charging
USB Charging Dock
IP rating
Water-resistance and dust-
resistance based on IP68 rating
Note: please visit official website for Carrier support

Safety Precautions and
Disclaimer
Before using this device, please read and
observe the following precautions to ensure
the best performance of the device and avoid
dangerous or illegal situations.
Electronic Devices
- Do not use this device in places where it is
expressly forbidden to use electronic
devices. The radio waves generated by this
device may interfere with other devices and
cause accidents or damages.
- Please observe the rules for using such
devices during a flight. It may interfere with
the flight system. Please comply with the
flight regulations.
Medical Safety
- This device is not a medical device. Any
data/information provided in relation to this
product should not be used as the basis for
the diagnosis, treatment and prevention of
diseases.
- Please observe the rules and turn off this
device in medical areas where it is expressly
forbidden to use wireless electronic devices. -
The radio waves generated by this device may
interfere with the normal operation of medical
devices. If this device needs to be used along
with a medical device, please consult the
manufacturer of the medical

device for the conditions.
- When using an implantable medical device
such as a pacemaker or cochlear implant,
keep this device at a distance of more than
20 cm from the implanted medical device.
Use this device on the opposite side of the
body to the pacemaker.
Allergic Reaction
If you get an allergic reaction, itchiness, red
marks or rashes on the skin after wearing the
watch, please do not panic. It depends on the
physical conditions of different people. In
normal cases, this is caused by
hyperfunction of the immune system, rather
than an issue with the watch itself.
Skin itchiness and rashes caused by wearing
the watch can be classified into the following
three types:
1. Silicone allergy: If you are allergic to
the silicone strap, you need to replace it
with another strap of a different material.
2. Allergy to dirt or sweat on the watch: If the
watch has not been cleaned for a long time,
gently wipe it with a wet towel.
3. Allergy due to the strap being too tight:
Loosen the strap to increase ventilation and
air permeability.
If the skin irritation persists for a long time,
we recommend seeking medical care as
soon as possible.

Battery and Charging Safety
- Do not replace the battery of this device by
yourself. Battery-related operations must be
performed by the manufacturer or an
authorized maintenance service provider.
- Do not place the battery or device in such
high temperature environments as direct
sunshine, open flames, heating systems,
microwaves, or ovens. To prevent the
battery from overheating, avoid short-
circuiting the battery or submerging it in
water. Overheating of the battery may have
dangerous consequences such as
explosion or burns.
-The power supply used with this product
shall fulfill the requirements for Limited
Power Source (LPS) according to
IEC/EN/UL 60950-1.
- To prevent battery leakage, overheating,
fire, and explosion, do not pierce or drop the
battery or device. If the battery leaks, prevent
your skin or eyes from making contact with
the leaking fluid. If the liquid comes into
contact with your skin or eyes, rinse the
affected part with clean water and seek
medical treatment immediately.
- Do not swallow or bite the battery or device.
Keep the battery and device out of the reach
of children and pets to prevent injury.
- Please use charging accessories
approved by the manufacturer for charging.
Using incompatible accessories may cause
fire, explosion, or burns.
- To prevent an electric shock, do not touch the
charger or any exposed metal parts of the

charging cable while the charger is plugged
in.
- Keep charging cable, and device in a dry
environment while charging. Do not touch
the charger, charging cable, or device with
wet hands. Prevent the charger, charging
cable, and device from exposure to rain or
liquids. Wet environments may trigger
electric shock or short circuit, which may
cause dangerous situations such as fire,
explosion, or burns.
- Whenever you feel the device becoming
very hot, immediately take the watch off and
turn off the power, then contact the after-
sales service personnel of the manufacturer
for help to prevent burns or battery explosion.
If the device is being charged, unplug the
charger/charging cable.

Operation Environment
- This device is suitable for operation in
environments with temperatures ranging from
5° C to 35° C and storage in temperatures
ranging from -20° C to 45° C. If the storage
temperature or operation temperature
exceeds these ranges, the device may be
damaged and the battery life will be
shortened.
- Do not use this device where there is
thunder and lightning. A lightning strike may
cause personal injury or damage to the
device.
- Do not use this device in wet, rainy, dusty,
or oily environments, as this may cause
failure of the internal circuit.
- Do not use or store this device at gas
stations or in areas near inflammable or
explosive materials.
Water and Dust Prevention
The waterproof and dustproof grades of the
TicWatch Pro are in accordance with IP68
(1.5m water depth, 30 minutes) in standard
60529 of the International Electrotechnical
Commission (IEC). It can be used for water
activities in shallow waters such as swimming
pools. Not suitable for scuba diving, water
skiing, various wading activities and deep
water activities with high-speed water.
Water resistance is not permanent and may
diminish over time. TicWatch cannot be re-
examined or resealed to be waterproof. The
following conditions may especially affect the
waterproof performance of TicWatch and

should be avoided drop, violent shock or
strike and violent use.
Contact with soap or soapy water when
washing hands, washing dishes, doing hand
laundry, showering or bathing.
Contact with salt water, chlorine, perfume,
solvents, detergents, acid or acidic foods,
spray insecticides, lotions, sunscreens, oils
or hair dyes.
Contact with high-speed water, such as
water skiing, waves, waterfalls, high-pressure
water guns, river rapids, rapid disturbances
in pools, sinks, etc.
Exposure to high pressure, such as
deep water or in a high pressure vessel.
• Press the button sideways in the case
of water immersion. Wear TicWatch in
the sauna or steam room.
• Use or store TicWatch in environments
where the recommended temperature
threshold is exceeded.
• TicWatch can be exposed to sweat
during exercise, raining and hand
washing. If water drops on your watch,
use a soft, pilling-free cloth to dry it;
Minimize TicWatch exposure to the following
substances: perfume, soap, solvents,
detergents, sour or acidic foods, soapy
water, spray insecticides, lotions, suntan
lotions, oils or hair dyes. If TicWatch is
exposed to these substances, follow the
“Cleaning and Care” instructions below.

TicWatch Pro can make contact with sweat
when worn during exercise, and can be worn
and operated on rainy days or when washing
hands. If there are water droplets on the
watch, just wipe it with a piece of soft lint-free
cloth.
Liquid entering the MIC port and speaker hole
may cause audio malfunction, in which case
please put the TicWatch Pro in a dry and
ventilated place to dry it.
If the watch screen of the TicWatch Pro is
wet, the functions may not work properly.
Please wipe it with a piece of soft lint-free
cloth. Please note that failures caused by
improper storage or usage of this device are
not covered by warranty.
The accessories (chargers, charging
cables, and other accessories) do not have
IP68 waterproof and dustproof rating.
If the device takes in water, turn it off
immediately, stop using it and contact
the after-sales service personnel of
the manufacturer for help.

Cleaning and Maintenance
Keep the device clean and dry. After physical
training or heavy sweating, clean the TicWatch
Pro, the watch strap, and the part of the skin that
comes into contact with the TicWatch Pro when
you wear it. If the watch is exposed to clean
water, thoroughly wipe the TicWatch Pro and
watch strap. Clean the TicWatch Pro if it has
come into contact with substances that may
cause contamination or other damage, such as
dust, sand, cosmetics, ink, soaps, detergents,
acids, or acidic foods; or with liquids other than
clean water, including liquids that may cause
skin irritation such as saline, chlorine, sweat,
soapy water, pool water, perfumes, spray
insecticides, lotions, sunscreen oils, oils, gel
removers, hair dyes, or solvents. These may
cause the colors of the TicWatch Pro and strap
to change or fade over time.
Cleaning the TicWatch Pro:
• Turn off the TicWatch Pro.
• Press the strap release button to remove
the strap. Please refer to the instructions for
removing and replacing the strap.
• Use a piece of soft lint-free cloth to wipe
the TicWatch Pro. If necessary, it can
also be rinsed with clean water for a
short time to remove liquids harmful to
the TicWatch Pro.
• Wipe the TicWatch Pro with a piece
of soft lint-free cloth.
• Never use hard or pointed objects to

clean the device, or rinse it with a high
pressure jet.
• Never dry the TicWatch Pro with an
external heat source (dryer, blower, or
hot air gun) or through freeze-drying.
• Never use ultrasonic equipment such
as ultrasonic glass-cleaning equipment
to clean the TicWatch Pro.
Miscellaneous
Certain features of this device and its
accessories depend on the limitations of your
local network and mobile phone operating
system. In case of failure of certain functions
of the device, please contact the after-sales
service personnel of the manufacturer for
help.
Third-party software and applications,
whether provided with the product or
installed by you personally, are the property
of the corresponding third parties. WWZN
Information Technology Company Limited
does not own the intellectual property rights
of such software and applications, and can
neither provide any guarantee nor assume
any responsibility for the functions of such
software and applications. Such guarantees
include the following.
1. Continuous availability of such software
and programs throughout the life cycle of the
device;
2. Compatibility of such software and