MOIXA Smart Battery User manual

Moixa
Smart Battery
User Manual 4.8kWh

2[email protected] www.moixa.com/support/ [phone]
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Version number UM007 – December 2019. All details correct at the time of publication.
Welcome to your Moixa®Smart Battery
This is your User Manual
Moixa develops smart, clean technology so that the world can live in a future
powered by renewable energy.
With your British invented Moixa Smart Battery, you can unlock the full
potential of solar energy, take control of your energy usage and lower your
electricity bills.
Contents
1.0 Information in this User Manual 4
1.1 About this User Manual 4
2.0 Safety 4
2.1 Intended Usage 4
2.2 Identifying your Product 5
 2.3 MoixaSmartBatteryTechnicalSpecication4.8kWhModel 6
2.4 Battery Safety Instructions 9
3.0 Customer Support 10
3.1 Shutting down 10
3.2 Restarting 10
3.3 Product Performance and Maintenance 10
4.0 Moixa Dashboard and app 11
4.1 Overview 11
4.2 Account Setup 11
4.3 Log in to your Moixa Dashboard or app 11
5.0 Contact 12
Updates to this User Manual
The most up to date version of this User Manual is available on our website: www.moixa.com/support/.
IfsignicantupdatesaremadetothisUserManual,youwillreceiveanemailnoticationfromMoixa.
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Smart energy for your home
The Moixa Smart Battery is installed near your consumer unit (fuse box)
and measures the energy coming from your solar panels, and being used
in your home. Its built in technology knows when to store your energy
and when to provide it.
How the Moixa Smart Battery
ts into your life
Keep track of all energy ows
through your personalised
Moixa Dashboard or app
Solar PV
AC Inverter
Fuse Box
Moixa Smart Battery
LED lighting and electronics
Appliances
Moixa Dashboard or app
The Grid
Storing solar & o-peak energy
When your solar panels generate more energy than your home needs, the Moixa Smart Battery stores it for
uselater.Ifyouhaveaspecial‘time-of-use’tari,thenyourMoixaSmartBatterycandeliverfurthersavings
by storing low-cost energy, so you can buy less energy at high-price peak periods. Let our team know if you
areonaspecialtarisowecanensureyourMoixaSmartBatteryisbestoptimisedforyou.
Storing free solar energy and cheap o-peak energy
Store off peak Keep spare solar Save peak bills
midnight
kW
6am midday 6pm 11pm
energy demand
solar energy
generation

4[email protected] www.moixa.com/support/ [phone]
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Version number UM007 – December 2019. All details correct at the time of publication.
1.1 About this User Manual
This is the user manual for the Moixa Smart Battery Control Unit (MCU) V4 4.8kWh.
Please go to www.moixa.com/support/ for user manuals for other products.
2.0 Safety
2.1 Intended Usage
There are no user serviceable parts in your Moixa Smart Battery. Its purpose is to manage and
utilise the energy stored in the lithium iron (LiFePO4) batteries within. Please do not use, operate
or maintain your Moixa Smart Battery in a manner other than that described in this User Manual.
Use of your Moixa Smart Battery and use of components in any manner other than as sold or
recommended by Moixa will not be covered by the Moixa Manufacturer’s Warranty. Only Moixa
Smart Batteries which have been installed and commissioned in your property by Moixa and
purchased directly from Moixa, are covered by the Moixa Manufacturer’s Warranty.
For enquiries about the proper use of your Moixa Smart Battery, please contact Moixa
Customer Support.
Moving home?
If you are moving out of the premises in which the Moixa Smart Battery is installed, notify Moixa
by email to [email protected]. Please tell the new occupier to also notify Moixa Customer
Support,sothatthebenetoftheManufacturer’sWarrantycanbetransferredtothem.
For support relating to your Smart Battery, contact Moixa Customer Support:
Email: [e-mail]
UK Support: [phone]
Find your local phone number on: www.moixa.com/support/
All correspondence should be addressed to:
Moixa Technology Limited
29 – 31 Saron Hill
London
EC1N 8FH
1.0 Information in this User Manual 2.2 Identifying your Product
Type label example
Type Label
On the left side of the Moixa Smart Battery you will
ndthe‘type’label.Thislabeldetailsyourproduct
versionandbasicspecications.Pleasefamiliarise
yourself with the contents of this label.
Type label
& Unit ID
Right side of unit
(as viewed from front)
Left side of unit
(as viewed from front)
Front of unit
Unit ID
The ‘Unit ID’ label is attached to the left side of the
Moixa Smart Battery and gives information that
uniquelyidentiesyourMoixaSmartBattery.
Unit ID example
DO NOT SCALE DRAWING
A3
SHEET 4 OF 5
SCALE 1:1
DWG NO.
REVISION:
MATERIAL: FINISH: DRAWN: UNLESS OTHERWISE SPECIFIED:
DIMENSIONS ARE IN MILLIMETERS
F DRW101/4: MOIXA V4 labels: Serial number labels
MOIXA self adhesive cut vinyl on film Gloss
21.09.2018 - E -Hub label added, Serial no. added
02.10.2018 - F - split drawings, serial numbers updated, GAs added
ONLY FOR REFERENCE :
SERIAL NUMBER LABLE
Digital identifier:
34c9f0848443
Manufacturing identifier:
A20/18/0372/V43000A
Text: Black
Font: Unbuntu Regular Size:
9 point
Manufacturing serial number denition:
Vendor code Identier # SKU-VersionWeek / Year
A 0271 V41200A32/18
A
This would mean the whole serial number for a V4 device would look as follows:
A32/18/0271/V41200A
And the whole serial number for a smarthub would look as follows:
A20/18/0372/SHUB01A
The logic to include each part of the serial number is as follows:
Vendor code: Can immediately see where a device has been manufactured
SKU-Version: Can immediately see the device model, note that the “A” at the end indicates variation within the device model
Week/year: Can immediately see when the device was manufactured (note: need to dene at which exact point in the process we consider it built)
Identier #: Identies the device within that week/year period and within that SKU, identier resets to 0 in a new week or with a new SKU-version
QR code:
The QR code should include only the manufacturing ID code: for example A20/18/0372
This would be the same for all labels, the text will vary, but the manufacturing code will remain the same on the QR code for all labels for the unit.
Label placement:
1. Back of the hub: version with the hub version appended to the serial number text
2. Side of the Smart Battery: version with the smart battery version appended to the serial number text
3. Outside of the packing: as 1 or 2 above depending on if the nal prodoct is a hub or a smart battery
0372 SHUB01A20/18

6[email protected] www.moixa.com/support/ [phone]
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Version number UM007 – December 2019. All details correct at the time of publication.
Dimensions
H: 770mm x W: 525mm x D: 200mm
For proper ventilation, 100mm of free space
is required to the left, right, top and front sides
of the Moixa Smart Battery.
Weight
80kg. Two person install.
Power
Main connections AC240V. Input nominal 2kW AC max
(variable), output nominal 2.4kW AC max (variable).
Battery Module
2x 2.4kWh 48V nominal units, using LiFePO4 chemistry.
Total capacity 4.8kWh, usable capacity 3.84kWh.
 Around6,000cyclesat80%depthofdischarge.
Fully charged at 54V, fully discharged at 45V.
Temperature range: Charging 0°C to 50°C,
discharging -10°C to 50°C.
 Certication:TÜV/CE/UN38.3.
Communications
As standard with Ethernet, PowerLine Ethernet, Bluetooth,
Wi-andbackupconnectivitytomobilenetworkviaSIMcard.
Additional connectivity for: MID Class2 energy meters. RS485.
Control of accessories such as EV charge points. RS485.
2.3 Moixa Smart Battery Technical Specication 4.8kWh Model
525mm
200mm
100mm
770mm
AC output quantities UOM spec / spec range
Voltage (nominal or range) AC (V) 187-265
(230VNominal)
Current (maximum continuous) AC (A) 13
Current (inrush) (a.c. A, peak and duration) AC (A) 14
Frequency (nominal or range) Hz 45-65
Output Power (maximum continuous, variable up to this) AC (W) 2400 max
Power factor range 0.995 – 0.999
Maximum output fault current (a.c. A, peak & duration or RMS) AC (A) 15 (20ms)
Maximum output overcurrent protection (a.c. A) AC (A) 15
AC input quantities
Voltage (nominal or range) AC (V) 187-265
Current (maximum continuous) (a.c. A) AC (A) 15A
Current (inrush) (a.c. A, peak and duration) AC (A) 15A (PFA)
Frequency (nominal or range) Hz 45-65
Max Input Power (nominal) AC (W) 2000 max
Battery Module
2 x 2.4kWh 48V nominal units, using LiFePO4 chemistry
Total capacity kWh 4.8
Usablecapacity(@80%DOD) kWh 3.84
Cyclelife:>4500@25-degreeC.Predicted6000cyclesat
80%depthofdischarge
DC input (Internal battery)
Voltage (max. in charge mode) DC (V) 54
Current (maximum continuous charge) DC (A) Batteries rated to 50
Charger rated to 35
DC output (Internal battery)
Voltage (min. in discharge) DC (V) 45 (battery)
Nominalbatteryvoltage DC (V) 48
Current (maximum continuous in discharge) DC (A) 50 (battery rating)
Other specs / classications
Protective class (I or II or III) Protective Class I
Storage temperature range -20to60degreeC
Inverter isolation (isolated, not isolated) Notisolated
Possibility to work in stand-alone mode (not grid-tied) No
Environmental category Indoor, conditioned
Pollutiondegreeclassication PD 2
Wetlocationclassication No
Ingress protection (IP) IP 20
Ambient service temperature range (charge and discharge) 0 to 50 degree C
Shelf temperature -20to60degreeC
Relative humidity range 5to85%(non-condensing)
UV exposure Notrequired
Maximum altitude rating 2000m
OvervoltageCategory(assignedtoI/PandO/Pport) OVC III

8[email protected] www.moixa.com/support/ [phone]
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Version number UM007 – December 2019. All details correct at the time of publication.
Protection & Compliance
Compliant with all the below:
•CE marked product, batteries and inverter
• EN60950-1,IEC62109-1andIEC62109-2(forEESS)
• IEC62619,UN38.3,UL1973andIEC60950-1tested&certiedbatterymodules
• UL1642andUN38.3tested&certiedbatterycellsused
• IEC62109-1,IEC62109-2,IEC60335-1,IEC60335-2,IEC62040-1certiedinverter
• EMCtesting:EN301489-1,/EN301489-52Ver.1.1.0,EN301489-17,Ver.3.2.0
• REDtesting:EN300328,Ver.2.1.1
•RoHS, REACH, WEEE and waste batteries and accumulators’ directives
•UK grid connection ERECs G98, G99 and G100
• AustraliaAS/NZS4777
 Tondoutmoreinformationandviewourcerticatesvisit
www.moixa.com/safety_and_regulations/
Warranty
Moixa provides a Manufacturer’s Warranty for Moixa Smart Batteries which have been
purchased by consumers. The terms and conditions of your Manufacturer’s Warranty are
set out at www.moixa.com/support/.
Intellectual Property Rights
 Patentedandpatentspendingincluding(GB2476213,US201000076615,GB1221819.4,
US9379545,US8849471,AU2013353807,GB2510804,GB2539317,GB2476213)
 Currentapplications:US20100076615,US20140159485,EU09756537.8EU 
13815546.0,CA2903156,GB1810314.3
 Specicationssubjecttochangewithoutnotice.

2.4 Battery Safety Instructions
Please read the following instructions carefully as failure to observe the precautions may
resultinseriouspersonalinjury,propertydamageandwillinvalidateyourwarranty.
IntheeventofareneartheMoixaSmartBattery,performthefollowingmeasures:
• IftheMoixaSmartBatteryitselfisonre,donottrytoextinguishityourself.
Evacuatetheproperty,calltherebrigadeandinformthemthatyouhaveaMoixaSmart
BatteryonrewhichcontainsLithiumIoncomponents.Therebrigadewillneedto
extinguishthereusingspecialistequipment.Whensafetodoso,callMoixaCustomer
Support at the earliest opportunity.
• If it is safe to do so, turn the isolator switch to OFF (instructions on p. 10), extinguish the
reneartheMoixaSmartBatteryandcontactMoixaCustomerSupport.
• Ifitisnotsafetoturntheisolatorswitcho,switchitoattheconsumerunit(fusebox),
thenextinguishthereneartheunitandcontactMoixaCustomerSupport.
If your Moixa Smart Battery becomes damaged, wet or if you notice any unusual noises
or smells, disconnect it by turning your isolator switch to OFF (instructions on p. 10) and
contact Moixa Customer Support.
In the unlikely event your Moixa Smart Battery starts to leak and someone is exposed to
the liquid, they should seek immediate medical assistance. You must also turn the isolator
switch to OFF (p. 10) and contact Moixa Customer Support.
Do not attempt to tamper with, disconnect, disassemble, repair or move the Moixa Smart
Battery. This can only be carried out by a Moixa Accredited Installer.
DonotexposetheMoixaSmartBatterytoanopenameorsourcesofheatanddonot
keepammableobjectsorliquidsnearby.
Do not expose the Moixa Smart Battery to temperatures in excess of 45° C or under 0° C.
DonotpiercetheMoixaSmartBattery,placeobjectsontopofitorsubjectittostrongimpacts.
For proper ventilation, 100mm of free space is required to the left, right, top and front
sides of the Moixa Smart Battery. Covering it could cause it to overheat or stop working.
Keep children and animals away from the Moixa Smart Battery.
After your Moixa Smart Battery has been installed you must inform Moixa Customer
Supportofanysignicantelectricalworkthatyouareplanning,suchasanychangestoyour
consumer unit (fuse box), as this may impact your Moixa Smart Battery’s performance.
S No. Symbol Reference Description
1IEC60417–5032
(2002-10)
Alternating
Current
2ISO3864–5036 Caution, risk of
electric shock
3IEC60417-5041
(2002-10)
Caution, hot
surface
For support relating to your Smart Battery,
contact Moixa Customer Support:
Email [e-mail]
UK Support: [phone]
Find your local phone number on
www.moixa.com/support/
ThedevicemustbeinstalledtoBS7671requirementsforElectricalInstallations
(forUK),toET101:2008+A1+A2+A3:2018NationalRulesforElectricalInstallations
(forIreland)andAS/NZS3000:2018,Electricalinstallations(forAustralia).

10 [email protected] www.moixa.com/support/ [phone]
Version number UM007 – December 2019. All details correct at the time of publication.
Battery health: In order to prolong the lifetime of your Moixa Smart Battery, the system
must charge itself to full at least once per month. Usually this requirement is met through
normal operation, however if your Moixa Smart Battery has not fully charged in the last
month it may enter "maintenance mode". During a maintenance mode event the Moixa Smart
Batterymaybehaveabnormally,includingchargingfromthegridtoreach100%charge.
3.0 Customer Support
Unless there is an emergency, or situation as described in the Battery Safety Instructions
(p. 9), you must not attempt to shut down your Moixa Smart Battery unless instructed to
do so by Moixa Customer Support. If a non-emergency fault does occur with your Moixa Smart
Battery, please contact Moixa Customer Support and they will be happy to assist.
3.1 Shutting down
Turn the isolator switch that connects the Moixa Smart Battery to the mains
inthehousefromtheONtotheOFFposition.IfyourMoixaSmartBattery
was installed with a red and yellow isolator switch like the one shown on
theright,thiswillinvolveturningtheredswitchanti-clockwisefromONto
OFF.Oncetheswitchiso,youshouldexpectthescreentogoblack.
3.2 Restarting
Before restarting, please leave the isolator switch in the OFF position for 30 seconds. Then turn the
isolatorswitchbacktoON.OncetheMoixaSmartBatteryhasrestartedthescreenshouldturnon.
3.3 Product Performance and Maintenance
Your Moixa Smart Battery should not require your attention or onsite maintenance to function
correctly. However, if you are concerned that your Moixa Smart Battery is not performing as
expected, we recommend checking your Moixa Dashboard or app. Here you should be able to
see the amount of energy stored in the battery increasing and decreasing throughout the day
with your solar generation and household consumption. If you are unsure whether your Moixa
Smart Battery is performing as expected, please contact Moixa Customer Support.
The Moixa team will also look out for any Moixa Smart Batteries that are not working as
expected, and if any issues are detected we will try and resolve these remotely. If the issue
cannot be resolved remotely, the Moixa Customer Support team will reach out to you and
arrange for one of our Moixa Accredited Installers to visit your premises and resolve the issue.
To further guarantee uninterrupted operation and optimal performance of the Moixa Smart
Battery, we recommend that:
• Your household electrical system is inspected periodically to ensure it is compliant
with all required standards. The scheduled inspection due date for the Moixa Smart
Battery installation should be mentioned by the installer on the EIC form.
• You check for accumulated dust and other contaminants on the surface of the Moixa
Smart Battery and, if required, use a soft and lint-free cloth to remove these.
Please avoid using solvents or water for cleaning.
11
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
4.1 Overview
The Moixa Dashboard and app allows you to view your home’s energy data through your
personal online account. Your energy graphs and information will help you understand how
much solar energy you generate, how much energy you use in your home and how your
Moixa Smart Battery is supporting your energy needs.
4.2 Account Setup
During your Moixa Smart Battery installation, an account will be created for you to access
the Moixa Dashboard and app. This account will be assigned to the email address that you
provide to your Moixa Accredited Installer on the day. You should receive an email from
[email protected] which will explain the next steps to get signed up. If you have not
heardfromMoixaafter3workingdays,checkyourjunkemailaccountforanemailfrom
[email protected] or reach out to [email protected].
4.3 Log in to your Moixa Dashboard or app
You can log in to your Moixa Dashboard by going to mygridshare.com and our Moixa app
is available on both Apple & Android devices. Search for: Moixa GridShare.
Look for an email from [email protected] to set up your account or email
[email protected]ifyouarehavingdiculties.
4.0 Moixa Dashboard and app

Call our UK based support team:
[phone]
Find the relevant contact number for your region at:
www.moixa.com/support/
Find out more about your Moixa Smart Battery:
www.moixa.com/smart-battery/
Email Customer Support:
[e-mail]
Version no. UM007 December 2019. All details correct at time of publication.
5.0 Contact
For technical problems or enquiries regarding your Moixa Smart Battery please contact
Moixa Customer Support.