Troubleshooting
After the C130 is connected to the network and powered ON, if the LED for
Power/Ethernet is not Solid Green, the AP has encountered a problem or is in the upgrade
process. The following guidelines may help you to quickly diagnose and ix the problem.
1. Check whether the Ethernet cable is plugged into the correct port (PoE+) on the
C130 and the other end of the cable is plugged into an Ethernet jack or port on a
switch that is turned ON.
2. If the C130 did not receive a valid IP address from the DHCP server, check wether
the DHCP server is ON and available on the VLAN/subnet to which the AP is
connected. If the AP still fails to get a valid IP address, reboot the device once to see
if the problem get resolved.
3. If you are using Mojo Cloud Services, then open the TCP port 443 (SSL). If you have
an on-premises installation, then open the ports UDP 3851 and port 80. If you are
using a Proxy, Web Accelerator or URL Content Filter in between the AP and the
Internet, ensure the settings allow communication between the AP and Mojo Cloud
Services. If your coniguration requires you to specify an exact IP address or IP range
for Mojo Cloud Services, please contact Technical Support.
If you are still unable to resolve the problem, contact the local Mojo Networks Sales Engineer or 24/7 Mojo Networks
Technical Support. Tel: +1 (650) 641 0027 Email: support@mojonetworks.com
Mojo Networks, Inc. 339 N. Bernardo Avenue #200, Mountain View, CA 94043
T +1.877.424.7844 T 650.961.1111 F 650.961.1169 www.mojonetworks.com info@mojonetworks.com
© 2016 Mojo Networks, Inc. All rights reserved. Mojo Networks and the Mojo Networks logo are trademarks, and Mojo is a registered
trademark of Mojo Networks, Inc. All other trademarks mentioned herein are properties of their respective owners. Speciications are
subject to change without notice.
LED Status
What does it mean?
Power/
Ethernet
Wi-Fi 2.4GHz Wi-Fi 5GHz
Solid Orange Any Any The AP does not have an active
Ethernet link1
Fast Blink
Green
Any Any The AP did not receive a valid IP
address via DHCP2
Slow Blink
Green
Any Any The AP is unable to connect to the
Mojo Cloud Services or Mojo Server3
Slow Blink
Orange
Any Any The AP is being upgraded
Note: If Power/Ethernet LED is Yellow, the device is plugged into a non-Gigabit Ethernet
switch port. Using an 802.11 ac Access Point on a 100Mb or 10Mb Ethernet connection can
cause performance issues in the WLAN. Use Gigabit Ethernet uplinks when possible.