Momentum Polycom VVX 300 Installation guide

Polycom VVX 300 Training

Home View
You can always return to the
Homescreen by pressing the
Home button on your phone.
You can use the arrows to scroll
and select your desired icon.

VVX 300 –Front View
Volume'control
Speaker
MWI
Home'Key
Headset'Key
Speakerphone'Key
Mute'Key
VVX'handset
Backlit' 8-level' Grayscale'
graphical' 2.2”LCD
6'lines' or'
speed'
dials
Context-sensitive' Soft'keys
Transfer
Messages
Hold
Navigation/Select
Microphone

Placing A Call
3 Ways to place a call:
•Pick-up handset
•Speaker phone key
•Headset key
The VVX 300 features
predictive dialing

Answering A Call
3 Ways to place a call:
•Pick-up handset
•Speaker phone key
•Headset key
If you do not answer the call in ten
seconds, the phone will display the
Calls View.

Call Hold And Resume
To hold a call:
•Press the Hold soft
key or Press the
Hold Feature Key
To resum e a call on hol d:
•Press the Resume
soft key or the
Hold Feature Key

Handling Multiple Calls
While on a live call, when a second call comes in you will hear a
‘beep’ on the receiver and see the 2nd call on the LCD screen of
the phone.
You can choose to answer the new call, reject,
or forward.
Once you answer the new call, your active call
with automatically be placed on hold.
Incoming(Call
Current(Call(on(
Hold
Calls View

Handling Multiple Calls (Cont.)
•To navigate between calls, use up and
down arrows
•Using arrows will highlight individual calls
•Soft keys will change depending on which
call is highlighted
•Active call always on the top of the screen
•All other calls on hold set underneath the
active call

Transferring Calls
Blind vs. Consulted Transfer
Blind Transfer:
•Type of transfer in which the
recipient party is not consulted
before transferring the call to
him/her
•Caller ID goes with the transfer
•Recipient party doesn’t know who
sent call
Consulted Transfer:
•Type of transfer in which the recipient
is consulted/ announced before
transferring the call to him/her
•Caller ID is from party announcing call

Consulted Transfer
During a call:
•Press the Transfer soft key
•Dial Ext. / Phone # and press Send
•Announce call once caller picks up
•Press Transfer soft key again
In short:
Transfer, Dial number, Send
Pressing Cancel soft key will return you to caller

Blind Transfer
During a call:
•Press Transfer soft key
•Press the Blind soft key
•Dial Ext. / Phone Number
•Press Send soft key
In short:
Transfer, Blind, Dial, Number, Send
Pressing Cancel soft key will return
you to caller

Transfer To Voicemail
During a call:
•Press More soft key
•Press Xfer 2 VM soft key
•Dial Extension #
•Press Enter soft key
In short:
More, Xfer 2 VM, dial Ext, Enter
soft key

Call Park
•Parks call at extension for
extended period of time
•Can be picked up from any
extension if they know where it’s
parked
When on a call:
•Press more twice
•Press CallPrk
•Enter Extension
•Press Enter soft key
Call Park Button

Park Retrieve
Park Retrieve Button
On an idle phone:
•Press More and then ParkRtv
•Enter Extension – Press Enter
soft key
If call is parked at extension
you’re picking up call from, only
# is needed

Conference Calling
During call to first party:
•Press More soft key
•Press Conf soft key
( 1st Call is placed on hold)
•Dial the number of the
second party and hit the
Send soft key
Conference soft key

Conference Calling (Cont.)
Once the second party answers the call, press
the Confrnc soft key to join all parties
In short: Confrnc, Dial number, Confrnc
Caller ID will read: ‘Active Conference’
([e-mail] if you have OCS)
Conference soft key

Enable Call Forwarding
Calls may be forwarded to another extension, phone
number, cell, or home phone
•From idle screen, press Forward soft key
•Select the Forwarding type you want to enable
•Always –Fwd all incoming calls to mobile/assistant/ext
•No Answer –Fwd all unanswered incoming calls to
mobile/assistant/ext
•Busy –Fwd calls that arrive when you are already on a call
to mobile/assistant/another ext
•Enter a number to forward calls to
•Press the Enable soft key
Disable call forwarding:
•From idle screen, press Forward
•Select type of forwarding
•Press the Disable soft key

Enable Call Forwarding (Cont.)

Directories: Missed, Placed, received & Speed Dial Calls
To see your missed, placed or
received calls, select Recent Calls
from the Directories Menu
Selecting the Directories icon from
your home screen will allow you to
view your:
•Contact Directory
•Recent Calls
•Favorites

Directories (Cont.)
Press the Type soft key Select the desired list type
You can use the directory to quickly view
your missed, received, and placed calls list.
You can dial a number directly from this list
by highlighting the number and selecting dial.