Momentum Polycom VVX 400 Installation guide

Polycom VVX 400 Training

Home View
You can always return to the
Homescreen by pressing the
Home button on your phone.
You can use the arrows to scroll
and select your desired icon.

Directories – Missed, Placed, Received & Speed Dial Calls
To see your missed, placed or
received calls, select Recent
Calls from the Directories Menu.
Selecting the Directories icon
from you home screen will allow
you to view your:
• Contact Directory
• Recent Calls
• Favorites

Directories (Cont.)
Press the Type soft key Select the desired list type
You can use the directory to quickly view your missed,
received, and placed calls list. You can dial a number
directly from this list by highlighting the number and
selecting dial.

Placing A Call
The VVX 400 features
predictive dialing
3 Ways to place a call:
• Pick-up handset
• Speaker phone key
• Headset key

Answering A Call
3 Ways to place a call:
• Pick-up handset
• Speaker phone key
• Headset key
•If you do not answer the call
in ten seconds, the phone
will display the Calls View.

Call Hold And Resume
To Hold a call:
• Press the Hold soft key or
press the Hold Feature Key
To Resume a call on Hold:
• Press the Resume soft key
or the Hold Feature Key

Handling Multiple Calls
Incoming Call
Current' Call'on' Hold
While on a live call, when a
second call comes in you will
hear a ‘beep’ on the receiver
and see the 2nd call on the LCD
screen of the phone.
You can choose to answer the new call, reject,
or forward.
Once you answer the new call, your active call
with automatically be placed on hold.

Handling Multiple Calls (Cont.)
• To navigate between calls, use up and down arrows
• Using arrows will highlight individual calls
• Soft keys will change depending on which call is
highlighted
• Active call always on the top of the screen
• All other calls on hold set underneath the active call

Transferring Calls
Blind vs. Consulted Transfer
Blind Transfer:
• Type of transfer in which the
recipient party is not consulted
before transferring the call to
him/her.
• Caller ID goes with the transfer.
• Recipient party doesn’t know
who sent the call.
Consulted Transfer:
• Type of transfer in which the recipient
is consulted/announced before
transferring the call to him/her.
• Caller ID is from party announcing call.

Consulted Transfer
During a call:
• Press the Transfer soft key
• Dial Ext. / Phone # and press Send
• Announce call once caller picks up
In short:
Transfer, Dial number, Transfer
• Pressing Cancel soft key will cancel
transfer and return you to the caller

Blind Transfer
During a call:
• Press the Transfer soft key
• Press the Blind soft key
• Dial Ext. / Phone Number
• Press Send soft key
In short:
Transfer, Blind, Dial number, Send
• Pressing Cancel Soft Key will
return you to the caller

Transfer To Voicemail
During a call:
• Press More soft key
• Press Xfer 2 VM soft key
• Dial Extension #
• Press Enter soft key
In short:
More, Xfer 2 VM, dial Ext, Enter

Call Park
When on call:
• Press More twice
• Press CallPrk
• Enter Extension
• Press Enter soft key
• Parks call at extension for
extended period of time
• Can be picked up from any
extension if they know where
it’s parked

Park Retrieve
On an Idle Phone:
• Press More and then ParkRtv
• Enter Extension – Press Enter
soft key
If call is parked at extension
you’re picking up call from,
only # is needed

Conference Calling
During call to first party:
• Press More soft key
• Press Conf soft key (1st Call is
placed on hold)
•Dial the number of the second
party and hit the Send soft key

Conference Calling (Cont.)
• Once second party answers
call, press the Confrnc soft
key to join all parties
In short: Confrnc, Dial
number, Confrnc
Caller ID will read: ‘Active Conference’
([e-mail] if you have OCS)

Enable Call Forwarding
• From idle screen, press Forward
soft key
• Select the forwarding type you
want to enable:
•Always –Fwd all incoming
calls to mobile/assistant/ext
•No Answer –Fwd all
unanswered incoming calls
to mobile/assistant/ext
•Busy –Fwd calls that arrive
when you are already on a
call to
mobile/assistant/another ext
• Enter a number to forward calls to
• Press the Enable soft key
DISABLE
CALL FORWARDING
• From idle screen, press Forward
• Select type of forwarding
• Press the Disable soft key
Calls may be forwarded to another extension,
phone number, cell, or home phone

Enable Call Forwarding (Cont.)