Monnit ALTA Wireless Food Probe User manual
ALTA Wireless
Food Probe
User Guide
The Leading Enterprise Internet of Things Solution
TABLE OF CONTENTS
PAGE II
I. ABOUT THE WIRELESS FOOD PROBE 1
GENERAL DESCRIPTION 1
ALTA WIRELESS FOOD PROBE FEATURES 1
EXAMPLE APPLICATIONS 1
II. SENSOR SECURITY 2
SENSOR COMMUNICATION SECURITY 2
DATA SECURITY ON THE GATEWAY 2
iMONNIT SECURITY 2
III. ORDER OF OPERATIONS 3
SET-UP STEPS 3
IV. REGISTRATION 4
REGISTERING A DEVICE 4
V. SETTING UP YOUR FOOD PROBE 5
INSTALLING BATTERIES 5
SCREEN READOUT DISPLAY 5
ERROR CODES 5
USING THE FOOD PROBE 6
VI. SENSOR OVERVIEW 8
MENU SYSTEM 8
VII. ACTIONS OVERVIEW 14
SUPPORT 17
WARRANTY INFORMATION 17
CERTIFICATIONS 19
SAFETY RECOMMENDATIONS 21
PAGE 1
I. ABOUT THE WIRELESS FOOD PROBE
GENERAL DESCRIPTION
The ALTA® Wireless Food Probe assesses the temperature of solid or liquid foods to
ensure they are safe and ready-to-eat. Equipped with a leaded needle probe, the device
measures temperatures up to 260°C (500°F) and accurately reports the internal
temperature of cooked or refrigerated food. Temperatures are displayed on the device?s
screen and recorded in iMonnit software, creating an easy-to-read log of current and past
readings. Probe settings? including notifications, alerts, reports, and maps? are
customizable via iMonnit?s online interface. Up and running within 15 minutes, this
industry-leading food probe supports CFR21 part 11 programs.
The Food Probe utilizes an RTD temperature probe to provide long-term, highly accurate
temperature readings. The sensor features an on-unit display and two buttons. When
pressed, the Display button will provide a new temperature reading that will not be reported
to iMonnit. Momentarily pressing the Record button will record and then transmit a single
data point. When the Record button is held down, the display will activate, and the sensor
will start a continuous data recording session based on configurations in iMonnit.
ALTA WIRELESS FOOD PROBE FEATURES
- IP67 Waterproof
- Wireless range of 1,200+ feet through 12+ walls*
- Frequency-Hopping Spread Spectrum (FHSS)
- Superior interference immunity
- Excellent power management for long battery life **
(1+ years on AAA batteries)
- Encrypt-RF®Security (Diffie-Hellman Key Exchange + AES-128 CBC for sensor
data messages)
- Datalogs 2000 to 4000 readings if gateway connection lost (non-volatile flash,
persists through power cycle):
- 10-minute heartbeats = 22 days
- 2-hour heartbeats = 266 days
* Actual range may vary depending on environment.
** Battery life is determined by sensor reporting frequency, battery type, and other variables.
EXAMPLE APPLICATIONS
- Ovens and cooking device monitoring
- Food temperature monitoring
- Food service management
PAGE 2
II. SENSOR SECURITY
The ALTA Food Temperature Probe has been designed and built to securely manage data
from sensors monitoring your environment and equipment. Monnit Corporation has taken
extreme measures to ensure your data security is handled with the utmost care and
attention to detail. The same methods utilized by financial institutions to transmit data are
also used in Monnit security infrastructure. Security features of the gateway include tamper
proof network interfaces, data encryption, and bank-grade security.
Monnit?s proprietary sensor protocol uses low transmit power and specialized radio
equipment to transmit application data. Wireless devices listening on open communication
protocols cannot eavesdrop on sensors. Packet level encryption and verification is key to
ensuring traffic isn?t altered between sensors and gateways. Paired with best-in-class range
and power consumption protocol, all data is transmitted securely from your devices.
Thereby ensuring a smooth, worry-free, experience.
SENSOR COMMUNICATION SECURITY
Monnit sensor to gateway secure wireless tunnel is generated using ECDH-256 (Elliptic
Curve Diffie-Hellman) public key exchange to generate a unique symmetric key between
each pair of devices. Sensors and gateways use this link specific key to process packet
level data with hardware accelerated 128-bit AES encryption which minimizes power
consumption to provide industry best battery life. Thanks to this combination, Monnit
proudly offers robust bank-grade security at every level.
DATA SECURITY ON THE GATEWAY
The ALTA gateways are designed to prevent prying eyes from accessing the data that is
stored on the sensors. Gateways do not run on an off the shelf multi-function OS (operating
system). Instead they run a purpose specific real-time embedded state machine that cannot
be hacked to run malicious processes. There are also no active interface listeners that can
be used to gain access to the device over the network. The fortified gateway secures your
data from attackers and secures the gateway from becoming a relay for malicious
programs.
iMONNIT SECURITY
iMonnit is the online software and central hub for configuring your device settings. All data
is secured on dedicated servers operating Microsoft SQL Server. Access is granted through
the iMonnit user interface, or an Application Programming Interface (API) safeguarded by
256-bit Transport Layer Security (TLS 1.2) encryption. TLS is blanket of protection to
encrypt all data exchanged between iMonnit and you. The same encryption is available to
you whether you are a Basic user of Premiere user of iMonnit. You can rest assured that
your data is safe with iMonnit.
PAGE 3
III. ORDER OF OPERATIONS
It is important to understand the order of operations for activating your device. If done out of
order, your device may have trouble communicating with iMonnit. Please consult the steps
below to make sure you are performing your setup correctly.
SET-UP STEPS
1. Register your gateway on iMonnit.
Your gateway must be registered first to verify communication between the device and
iMonnit. Any sensors you wish to add onto your network must come after
the gateway.
2. Register your ALTA Food Probe on iMonnit.
After you?ve registered your gateway, it?s time to add your Food Probe to the
iMonnit account.
3. Install batteries in your device.
After your device is added and your gateway is communicating with iMonnit, you can
install the batteries. Your Food Probe takes AAA batteries.
4. Start recording temperatures.
Check food safety guidelines at your company for the preferred interval of temperature
testing regarding cooked, reheated, or refrigerated product.
Note: Each step is covered in more detail in the following sections.
IV. REGISTRATION
PAGE 4
If this is your first time using the iMonnit online portal, you will need to create a new
account. If you have already created an account, start by logging in. For instructions on
how to register for an iMonnit account, please consult the iMonnit User Guide viewable at
https://www.monnit.com/support/documentation.
REGISTERING A DEVICE
Gateways and sensors are added using the same process. Please add your gateway
before any other device(s). You will need to enter the Device ID and the Security Code from
the label in the corresponding text boxes. Use the camera on your smartphone to scan the
QR code on your gateway and sensor(s). If you do not have a camera on your phone, or
the system is not accepting the QR code, you may enter the Device ID (ID) and Security
Code (SC) manually.
- The Device ID is a unique number located on each device label.
- Next you?ll be asked to enter the Security Code on your device. A security code
will be all letters and must be entered in upper case, no numbers. It can also be
found on the barcode label of your gateway.
When completed, select the ?Submit?button.
Figure 1
V. SETTING UP YOUR FOOD PROBE
INSTALLING BATTERIES
When you are finished adding the device to your account, the next step is to insert the 2
AAA batteries.
The standard version of this device is powered by two replaceable AAA sized batteries
(included with purchase). The typical battery life is one year.
Place batteries in the device by first removing the four screws, then remove the battery
door. Insert fresh AAA batteries in the carriage. Replace battery door and screws.
Complete the process by opening up iMonnit and selecting Sensors from the main
navigation menu. Verify that iMonnit is showing the sensor has a full battery level.
PAGE 5
SCREEN READOUT DISPLAY
Wireless signal bars:
Blinking signal bars: Sensor is NOT connected to gateway.
(Only on a single display button press.)
No signal bars: No parent or less than 12% (-110 RSSI) signal strength.
One signal bar: 12% (-110 RSSI) to 36% (-100 RSSI)
Two signal bars: 37% (-101 RSSI) to 75% (-75 RSSI)
Three signal bars: 76% (-74 RSSI) to 99% (-51 RSSI)
Four signal bars: 100% (-50 RSSI) or greater
Dashes (Mode ? Cal ? Last.):
- When Mode is lit, the sensor is in a measurement session. Otherwise it is not in
session.
- Cal is lit when the ?ice bath?calibration is occurring, otherwise off.
- Last is showing when the temperature displayed is the last measurement that was
transmitted. Otherwise, the most recent local measurement is displayed.
ERROR CODES
- ERR 1: Probe not detected
- ERR 2: Short detected (possible water in 3.5 mm jack)
- ERR 3: Measurement out of range
(probe reading above or below -50° ? 265°C / -58° ? 509°F)
- ERR 4: Failed ice bath calibration (measuring outside of +/-10C)
- ERR 5: Not connected to gateway. No record operation possible (if the sensor has
not been connected to a gateway since powering on, the "Last" function will
display 0.0°C as there is no previous data to display)
DIGITS
WIRELESS
SIGNAL BARS
LCD
?MINUS SIGN?
LOW BATTERY
INDICATOR
FAHRENHEIT
CELSIUS
MODE CAL LAST
Important: Battery door must be correctly re-installed
to ensure the device remains waterproof.
Figure 2
Button functions:
Display Temperature Reading: Press and release the display button. When the
display first comes up it will display the current temperature. Pressing the display
button again toggle the display between current and last reported temperature
readings.
Record Single Temperature Reading: Press and release the record button.
Start Record Session: Hold down the record button for 3+ seconds. Session will end
when a user configured amount of time has lapsed, a user configured temperature
threshold has been met, or record button is held for three seconds while a record
session is active.
Stop Observation Mode: Hold down the record button for 3+ seconds while in an
active observation.
Turn Display Off: Hold the display button down for 3+ seconds to turn the display off.
Change Units (C/F): Hold the display button then press/release the record button.
Each time Record is pressed units will toggle.
Calibrate (Ice Bath): Hold Display and Record buttons for 5 seconds then release. If
the sensor is reading between -10°C (-14°F) and +10°C (50°F), the Food Probe will
calibrate to 0°C/32F°. Otherwise an error will appear.
Reset Sensor: Hold Display and Record buttons for 10+ seconds.
USING THE FOOD PROBE
Before using the Food Probe, make sure the probe has been properly sanitized after
every use. The probe uses RTD-based hardware so that it does not need to be
re-calibrated after every use.
PAGE 6
Note: The sensor should be re-calibrated if the temp probe is changed.
Taking the Food Probe, insert the stem of the needle-probe
into the thickest part of the food sample, or in the center of
the product if the item is even in thickness. Stews, soup,
etc. should be stirred beforehand to evenly distribute heat
prior to testing temperature.
The front of your Food Probe has two buttons and a display
screen. With the probe inserted into the product, press the
record button. The current temperature reading will appear
on the display screen. This will also automatically record a
data point in iMonnit, regardless of the heartbeat setting.
This reading will be wirelessly transmitted to your gateway,
which will then transmit that data to iMonnit on the next
gateway heartbeat. Clean the probe using sanitizer and
a dry rag so it is ready for the next use. Figure 3
PAGE 7
Food Probe Specialty Feature Overview: Intelligent Measurement Session
Your Food Probe features an ?Intelligent Measurement Session?(Record Session) function
that utilizes the device?s data reporting capabilities to help perfect and standardize recipes.
Intelligent Measurement Sessions track crucial kitchen variables such as temperature-rise
events or cool-down sequences and alert users.
The data generated from these food preparation events helps identify the correct ?resting?
temperature for items like roasted or smoked meats before carving and serving.
Food probe users can initiate and cancel an Intelligent Measurement Session on their
device. Sessions will automatically end when the configurable timeout or temperature
threshold is reached. Ideal for large commercial kitchens, users may choose to be alerted
when the food reaches a certain temperature.
PAGE 8
A. The sensor overview section will
be above every page. This will
consistently display the present
reading, signal strength, battery level,
and status.
B. The Recent Readings section
below the chart shows your most
recent data received by the sensor.
C. This graph charts how the sensor
fluctuates throughout a set date
range. To change the date range
displayed in the graph, navigate up to
the top of the Readings Chart section
on the right-hand corner to change
the from and/or to date.
VI. SENSOR OVERVIEW
Select Sensors from the main navigation menu on iMonnit to access the sensor overview
page and begin adjusting your PoE Sensors.
MENU SYSTEM
Details - Displays a graph of recent sensor data
History - List of past sensor readings
Actions - List of all actions attached to this sensor
Settings - Editable configurations and features for your sensor
Calibrate - Used to calibrate your sensor
Scale - Change the scale of readings for your sensor
Directly under the tab bar is an overview of your sensor. This allows you to see the signal
strength of the selected sensor. A colored dot in the left corner of the sensor icon denotes
its status:
- Green indicates the sensor is checking in and is within user-defined safe
parameters.
- Red indicates the sensor has met or exceeded a user-defined threshold or triggered
event.
- Gray indicates that no sensor readings are being recorded, rendering the sensor
inactive.
- Yellow indicates that the sensor reading is out of date, possibly due to a missed
heartbeat check-in.
Details View
The Details View will be the first page you see upon selecting which sensor
you would like to modify. See Figure 4.
A
B
C
Figure 4
Readings View
Selecting the Readings Tab within the tab bar allows you to view the sensor?s
data history as time stamped data.
- On the far right of the Sensor History Data is a cloud icon. () Selecting this icon will
export an Excel file for your sensor into your download folder.
The data file will have the following fields:
MessageID: Unique identifier of the message in our database.
Sensor ID: If multiple sensors are exported, you can distinguish between the
sensors using this number ? even if the names are the same.
Sensor Name: The name you have given the sensor.
Date: The date the message was transmitted from the sensor.
Value: Data presented with transformations applied, but without additional
labels.
Formatted Value: Data transformed and presented as it is shown in the
monitoring portal.
Battery: Estimated life of the battery.
Raw Data: Raw data as it is stored from the sensor.
Sensor State: Binary field represented as an integer containing information about the
state of the sensor when the message was transmitted. (See ?Sensor State Explained?
below).
Gateway ID: The Identifier of the gateway that relayed the data from the sensor.
Alert Sent: Boolean indicating if this reading triggered a notification to be sent from the
system.
Signal Strength: Strength of communication signal between the sensor and the
gateway, shown as percentage value.
Voltage: Actual voltage measured at the sensor battery used to calculate battery
percentage, similar to Received Signal you can use one or the other or both if they help
you.
Sensor State
The integer presented here is generated from a single byte of stored data.
A byte consists of 8 bits of data that we read as Boolean (True (1) / False (0))
fields. Using a temperature sensor as an example:
The Aware State is set True when the sensor exits a record session or when an error is
detected.
(1) so the bit values are 00000010 and it is represented as 2.
PAGE 9
Note: These two are the only bits that are typically observed outside of
our testing procedures.
Note: Make sure you have the date range for the data you need input in
the ?From? and ?To? text boxes. This will be the previous day by default.
Only the first 2,500 entries in the selected date range will be exported.
A. Sensor Name is a unique name you give
the probe to easily identify it in a list and in
any notifications.
B. The Heartbeat Interval is how often the
probe communicates with the gateway.
Example: a temperature reading is taken for
example at one hour and the heartbeat is set
to two hours. That reading will not appear in
iMonnit until the two hour mark as the probe
communicates to the gateway and the
gateway reports to iMonnit. However, if you
take a reading and press the record button,
data will automatically be sent and recorded in
iMonnit.
C. Observation Mode Heartbeat Interval is
the time in minutes that the device records
and sends a temperature reading to the
gateway while in Observation Mode.
D. Observation Mode Minimum Temp
Threshold is the lowest allowable
temperature the probe should record while in
a Observation Mode. Readings below this
value will cause the sensor to exit the session.
E. Observation Mode Maximum Temp
Threshold is the highest allowable
temperature the probe should record while in
Observation Mode. Readings above this value
will cause the sensor to exit the session.
F. Observation Mode Time Threshold is the maximum amount of time the probe is in
Observation Mode before the device ends the session and goes to sleep.
G. LCD Display Timeout is the time in seconds when the LCD Screen will go to sleep if
there is no activity.
H. In small networks (less than 6 sensors), the probe can be set to synchronize its
communication with other devices on the network. When this setting is off sensors
randomize their communications therefore maximizing communication robustness. Turning
this on will synchronize the communication of the probe with other devices.
I. Failed transmissions before link mode is the number of transmissions the probe sends
without response from a gateway before it goes to battery saving link mode. In link mode, a
lower number will allow the probe to find gateways with fewer missed readings. Higher
numbers will give the probe a better chance at remaining with its current gateway in a noisy
RF environment. Setting this to zero will cause the probe to try and connect with the
gateway it is currently communicating with and will not try to re-scan. We suggest leaving
this at its default setting.
The default heartbeat interval is 120 minutes or two hours. It is recommended that you do
not lower your heartbeat level too much because it will drain the batteries.
PAGE 10
Note: Pressing the record button will trigger readings on demand.
Settings View
To edit the operational settings for a sensor, choose the ?Sensor?option in the main
navigation menu then select the ?Settings?tab to access the configuration page. See
Figure 5.
A
A
B
C
E
D
F
G
H
Figure 5
I
PAGE 11
Note: If you would like to send the changes to the probe right away,
press the record button. This forces the communication from the probe
to the gateway and this message to make a change from the gateway
back to the probe.
Note: Be sure to select the ?Save? button anytime you make a change
to any of the sensor parameters. All changes made to the sensor
settings will be downloaded to the sensor on the next sensor heartbeat
(check-in). Once a change has been made and saved, you will not be
able to edit that sensor?s configuration again until it has downloaded
the new setting.
Calibrate View
If a probe has readings that need to be reset, the ?Calibrate?tab will be available for
selection in the tab bar. See Figure 6.
To calibrate a probe, you will want to ensure that the environment of the sensor and other
calibration device is stable. Note the ?Expected Next Check-in?time for the probe and take
a reading from your calibration device a few minutes prior to the probe?s next check-in.
Enter the actual (accurate) reading from the calibration device into the text field. If you need
to change the unit of measurement you can do that here.
Press Calibrate.
To ensure that the calibration command is received prior to the sensors next check-in,
press the utility button on the back of the gateway, once, to force communication.
After pressing the Calibrate button and choosing the gateway button, the server will send
the command to calibrate the probe to the gateway. When the probe checks-in, it will send
the per-calibration reading to the gateway, then receive the calibration command and
update its configuration. When the process is completed, it will send a ?Calibration
Successful?message. The server will display the probe?s last per-calibrated reading for this
check-in, then all future readings from the sensor will be based on the new calibration
setting.
It is important to note that after calibrating the probe, the probe reading returned to the
server is based on pre-calibration settings. The new calibration settings will take effect on
the following message.
Figure 6
Finish by selecting the Save button.
Creating a Calibration Certificate
Creating a calibration certificate will mask the calibration tab from those who should not
have permissions to adjust these settings. Permissions for self-certifying a calibration must
be enabled in user permissions.
Directly below the calibrate button is the selection to Create Calibration Certificate. See
Figure 7.
When the new certificate is accepted, the Calibration tab will change to a Certificate tab.
A. The Calibration Facility Field will be filled.
Select the drop-down menu to change your
facility.
B. The ?Certificate Valid Until? field must be set
one day in the future after the date contained in
the "Date Certified" field.
C. "Calibration Number" and "Calibration
Type" are unique values to your certificate.
D. If necessary, you can reset the heartbeat
interval here to 10 minutes, 60 minutes, or 120
minutes. By default, this will be set to no change.
E. Choose the "Save" button before moving on.
You will still be able to edit the certificate by choosing the Certificate Tab and navigating
down to "Edit Calibration Certificate."
The tab will revert back to "Calibrate" after the period for the certificate ends.
PAGE 12
Note: Swapping out / switching of probes will invalidate calibration certificate.
AFTERBEFORE
Figure 7
A
B
C
E
D
Scale View
The scale option will also be available in the tab bar. To change the temperature unit of
measurement from Fahrenheit to Celsius or vice versa, select the Scale tab. See Figure 8.
Choose the text box to trigger a pop-up window allowing you to change the scale. Select
the scale you prefer and push Set.
Press the Save button to complete your adjustment.
Changing the temperature scale in the software only changes the value displayed (see
screenshot above).
To change temperature scales on your device, please see page 6.
PAGE 13
Figure 8
VII. ACTIONS OVERVIEW
Notifications for a the probe can be created, deleted, and edited by selecting the ?Actions?
tab in the tab bar. See Figure 9.
You can toggle the Action Trigger on or off by selecting the switch under Current Action
Triggers.
CREATING AN ACTION
Actions are triggers or alarms set to let you know when a sensor reading identifies that
immediate attention is needed. Types of actions include sensor readings, battery level,
device inactivity, and scheduled data. Any one of these can be set to send a notification or
trigger an action in the system.
- Select ?Actions?in the main navigation menu. See Figure 10.
- A list of previously created actions will display on the screen. From here, you
have the ability to filter, refresh, and add new actions to the list.
PAGE 14
Note: If this is your first time adding an action, the screen will be blank.
Figure 9
Figure 10
- From the Actions page, tap ?Add Action?in the left hand corner.
- The drop-down menu will have the following options for Action Types: (See
Figure 12)
Sensor Reading: Set actions based on
activity or reading.
Battery Level: This is where you can set
to be notified when the battery level
drops below a percentage. 15% is the
default setting.
Device Inactivity: Actions when the
device doesn?t communicate for an
extended period of time.
Advanced: Actions based on advanced
rules, such as comparing past data
points with current ones.
Scheduled: These are actions that fire
at a time set basis.
- Select Sensor Reading from the drop-down menu.
- A second drop-down menu will appear. From here, you will be able to see a
list of the different type of sensors registered to your account. Choose
Temperature in the drop down menu.
- Next, you will be asked to input the trigger settings. You have the option of
setting this trigger for greater than or less than a temperature reading
- Press the ?Save?button.
Step 1: What triggers your action?
PAGE 15
Sensors can have multiple event triggers created.
See Figure 13.
Example: A temperature sensor used in a freezer.
You may want to be notified if the temperature
goes below 0° or above 30° Fahrenheit. You would
create two events.
- Action 1- Trigger Set for temperatures
LESS THAN 0°F.
- Action 2 - Trigger set for temperatures
GREATER THAN 30° F.
Figure 11
Figure 12
Figure 13
PAGE 16
Select System Action from the Add Action list.
See Figure 16.
Acknowledge: Automatically signals
that you have been notified of an action.
When an action has been triggered,
alerts will continue processing until the
action returns to a value that no longer
triggers an action.
Full Reset: Reset your trigger so it is
armed for the next reading.
Activate: Enable an action trigger.
Deactivate: Disable an action trigger.
- Scroll down to the System Action
section.
- The Action to be done select list has
the following options:
Step 2: Actions
- Press the Add Action button under the event
information header and available action types
are presented in a select list.
- Choose Notification Action from the
notification list. See Figure 14.
A. Configure the subject for the notification.
B. Customize the message body
for the notification.
C. Save button commits any changes to
message content fields.
D. Recipient list identifies who will
receive the notification. See Figure 15.
- Select the icon next to a user to specify how
they will be notified.
- Choose if you want notifications sent
immediately, when triggered, or if you want a
delay before sending and press Set.
- A green icon indicates that the users that will
receive the notifications.
- If a delay has been selected, the delay time will
display beside the icon.
Figure 14
Figure 15
Figure 16
A
B
C
D
Step 3: Action Name and Devices
- By default, the sensor(s) will not be assigned to the
action conditions you?ve just set. To assign a sensor,
find the device(s) you want to designate for this
action and select. Selected sensor boxes will turn
green when activated. Choose the sensor box again
to unassign the sensor from the action. See Figure
17.
- Continue toggling the sensor(s) corresponding to
this new action until you are satisfied with your
selection. These can be adjusted later by returning
to this page.
- Press the ?Check-mark button?to complete the
process.
PAGE 17
SUPPORT
For technical support and troubleshooting tips please visit our support library online at
monnit.com/support/. If you are unable to solve your issue using our online support, email
the problem, and a support representative will call you within one business day.
WARRANTY INFORMATION
(a) Monnit warrants that Monnit-branded products (Products) will be free from defects in
materials and workmanship for a period of one (1) year from the date of delivery with
respect to hardware and will materially conform to their published specifications for a period
of one (1) year with respect to software. Monnit may resell sensors manufactured by other
entities and are subject to their individual warranties; Monnit will not enhance or extend
those warranties. Monnit does not warrant that the software or any portion thereof is error
free. Monnit will have no warranty obligation with respect to Products subjected to abuse,
misuse, negligence or accident. If any software or firmware incorporated in any Product
fails to conform to the warranty set forth in this Section, Monnit shall provide a bug fix or
software patch correcting such non-conformance within a reasonable period after Monnit
receives from Customer (i) notice of such non-conformance, and (ii) sufficient information
regarding such non-conformance so as to permit Monnit to create such bug fix or software
patch. If any hardware component of any Product fails to conform to the warranty in this
Section, Monnit shall, at its option, refund the purchase price less any discounts, or repair
or replace nonconforming Products with conforming Products or Products having
substantially identical form, fit, and function and deliver the repaired or replacement
Product to a carrier for land shipment to customer within a reasonable period after Monnit
receives from Customer (i) notice of such non-conformance, and (ii) the non-conforming
Product provided; however, if, in its opinion, Monnit cannot repair or replace on
commercially reasonable terms it may choose to refund the purchase price. Repair parts
and replacement Products may be reconditioned or new. All replacement Products and
parts become the property of Monnit. Repaired or replacement Products shall be subject to
the warranty, if any remains, originally applicable to the product repaired or replaced.
Customer must obtain from Monnit a Return Material Authorization Number (RMA) prior to
returning any Products to Monnit. Products returned under this Warranty must be
unmodified.
Figure 17
PAGE 18
Customer may return all Products for repair or replacement due to defects in original
materials and workmanship if Monnit is notified within one year of customer?s receipt of the
product. Monnit reserves the right to repair or replace Products at its own and complete
discretion. Customer must obtain from Monnit a Return Material Authorization Number
(RMA) prior to returning any Products to Monnit.
Products returned under this Warranty must be unmodified and in original packaging.
Monnit reserves the right to refuse warranty repairs or replacements for any Products that
are damaged or not in original form. For Products outside the one year warranty period
repair services are available at Monnit at standard labor rates for a period of one year from
the Customer?s original date of receipt.
(b) As a condition to Monnit?s obligations under the immediately preceding paragraphs,
Customer shall return Products to be examined and replaced to Monnit?s facilities, in
shipping cartons which clearly display a valid RMA number provided by Monnit. Customer
acknowledges that replacement Products may be repaired, refurbished or tested and found
to be complying. Customer shall bear the risk of loss for such return shipment and shall
bear all shipping costs. Monnit shall deliver replacements for Products determined by
Monnit to be properly returned, shall bear the risk of loss and such costs of shipment of
repaired Products or replacements, and shall credit Customer?s reasonable costs of
shipping such returned Products against future purchases.
(c) Monnit?s sole obligation under the warranty described or set forth here shall be to repair
or replace non-conforming products as set forth in the immediately preceding paragraph, or
to refund the documented purchase price for non-conforming Products to Customer.
Monnit?s warranty obligations shall run solely to Customer, and Monnit shall have no
obligation to customers of Customer or other users of the Products.
Limitation of Warranty and Remedies
THE WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY
APPLICABLE TO PRODUCTS PURCHASED BY CUSTOMER. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. MONNIT?S
LIABILITY WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN
NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE PURCHASE
PRICE PAID BY CUSTOMER FOR THE PRODUCT. UNDER NO
CIRCUMSTANCES SHALL MONNIT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FOR THE
PRODUCTS IS A CONSIDERATION IN LIMITING MONNIT?S LIABILITY. NO
ACTION, REGARDLESS OF FORM, ARISING OUT OF THIS AGREEMENT
MAY BE BROUGHT BY CUSTOMER MORE THAN ONE YEAR AFTER THE
CAUSE OF ACTION HAS ACCRUED.
IN ADDITION TO THE WARRANTIES DISCLAIMED ABOVE, MONNIT
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY AND WARRANTIES,
IMPLIED OR EXPRESSED, FOR USES REQUIRING FAIL-SAFE
PERFORMANCE IN WHICH FAILURE OF A PRODUCT COULD LEAD TO
DEATH, SERIOUS PERSONAL INJURY, OR SEVERE PHYSICAL OR
ENVIRONMENTAL DAMAGE SUCH AS, BUT NOT LIMITED TO, LIFE
SUPPORT OR MEDICAL DEVICES OR NUCLEAR APPLICATIONS.
PRODUCTS ARE NOT DESIGNED FOR AND SHOULD NOT BE USED IN
ANY OF THESE APPLICATIONS.
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