Monogram ZEU30 User manual

OWNER'S
MANUAL
30" and 36"
Radiant Cooktops
MONOGRAM.COM
Pour obtenir une version française de ce manuel d’instructions,
visitez notre site monogram.com.
Para consultar una version en español de este manual de instrucciones,
visite nuestro sitio de internet monogram.com.

249-2001137 Rev. 1
MODEL INFORMATION
WRITE DOWN THE MODEL AND SERIAL NUMBERS
You can find them on a label on the side trim or on the
front of the (lower) oven behind the oven door.
These numbers are also on the Consumer Product
Ownership Registration Card packed separately with your
appliance
Please write these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service calls
concerning your appliance.
MODEL NUMBERS
ZEU30
ZEU36
TABLE OF CONTENTS
MODEL INFORMATION.....................................................................................2
CONSUMERSUPPORT.....................................................................................3
SAFETY INFORMATION ....................................................................................4
FEATURES...............................................................................................6
USINGYOURCOOKTOP ...................................................................................8
Radiant Glass Cooktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Home Canning Tips .....................................................................................8
Cookware for Radiant Glass Cooktop .......................................................................9
ForBestResults........................................................................................9
Element Cycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Operating the Cooking Elements ..........................................................................10
Adjust Burner Size .....................................................................................10
Turn Burner(s) Off .....................................................................................11
Selecting Cooktop Settings ..............................................................................11
How to Synchronize Left Elements ........................................................................11
Cooktop Lockout ......................................................................................12
Kitchen Timer .........................................................................................12
Hot Light Indicator .....................................................................................12
Wi-Fi Commissioning ...................................................................................13
Bluetooth®Connectivity .................................................................................13
Precision Cooking......................................................................................14
Settings..............................................................................................15
GRIDDLE ...............................................................................................16
CARE AND CLEANING ....................................................................................17
TROUBLESHOOTING .....................................................................................19
LIMITED WARRANTY .....................................................................................23

49-2001137 Rev. 1 3
CONSUMER SUPPORT
MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can
also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience. In
the US: monogram.com In Canada: monogram.ca/en
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and
prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included
in the packing material.
In the US: ge.appliancesaccount.io/MyAccount/register-appliance In Canada: service.geappliances.ca/servicio/
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door. To request service, call [phone] or visit our website at
geappliances.com/ge/service-and-support/service.htm
EXTENDED WARRANTIES
Purchase a Monogram extended warranty and learn about special discounts that are available while your warranty is still in effect. You
can purchase it on-line anytime. Monogram Service will still be there after your warranty expires.
In the US: monogram.com/extended-warranty
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable), visit our website at monogram.com/connect.
in the US. In Canada, visit monogram.ca/en/connected-kitchen.
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/ownership/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be
referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone
number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225
monogram.com/contact
In Canada: monogram.ca/en/contact

449-2001137 Rev. 1
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
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cooktop, including paper, plastic, pot holders, linens,
wall coverings, curtains, drapes and gasoline or other
flammable vapors and liquids.
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using the cooktop. These garments may ignite if they
contact hot surfaces causing severe burns.
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materials accumulate in or near the cooktop. Grease
on the cooktop may ignite.
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING Read all safety instructions before using the product. Failure to follow these instructions
may result in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
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described in this Owner’s Manual.
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grounded by a qualified installer in accordance with
the provided installation instructions.
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cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by a
qualified technician.
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or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
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left alone or unattended in an area where the cooktop
is in use. They should never be allowed to climb, sit
or stand on any part of the cooktop.
CAUTION Do not store items of interest to
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cooktop to reach items could be seriously injured.
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on hot surfaces may result in burns from steam. Do
not let pot holders touch hot surface units or heating
elements. Do not use a towel or other bulky cloth in
place of pot holders.
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room.
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may be hot enough to burn even though they are
dark in color. During and after use, do not touch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
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facing the cooktop.
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could build up and the container could burst, causing
an injury.
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an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.

49-2001137 Rev. 1 5
READ AND SAVE THESE INSTRUCTIONS
WARNING COOKTOP SAFETY INSTRUCTIONS
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fires. Never pick up a flaming pan. Turn the controls
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookie sheet or flat tray. Use a multi-purpose dry
chemical or a foam-type fire extinguisher.
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or high heat settings. Boilovers cause smoking and
greasy spillovers that may catch on fire.
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heat beyond its smoking point, oil may ignite resulting
in fire that may spread to surrounding cabinets. Use
a deep fat thermometer whenever possible to monitor
oil temperature.
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oil when shallow pan-frying and avoid cooking frozen
foods with excessive amounts of ice.
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bottoms large enough to cover the surface heating
element. The use of undersized cookware will expose
a portion of the surface unit to direct contact and may
result in ignition of clothing. Proper relationship of
cookware to surface unit will also improve efficiency.
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flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
WARNING RADIANT COOKTOP SAFETY INSTRUCTIONS
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earthenware or other glazed containers are suitable
for cooktop service; others may break because of the
sudden change in temperature.
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surface of the cooktop will retain heat after the controls
have been turned off.
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should break, cleaning solutions and spillovers
may penetrate the broken cooktop and create a
risk of electric shock. Contact a qualified technician
immediately.
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can be scratched with items such as knives, sharp
instruments, rings or other jewelry, and rivets on
clothing.
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on the glass cooktop, even when it is not being used.
If the cooktop is inadvertently turned on, they may
ignite. Heat from the cooktop or oven vent after it is
turned off may cause them to ignite also.
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cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out before
cleaning. A wet sponge or cloth on a hot surface can
cause steam burns. Some cleaners can produce
noxious fumes if applied to a hot surface. Read and
follow all instructions and warnings on the cleaning
cream label. NOTE: Sugary spills are an exception.
They should be scraped off while still hot using an
oven mitt and a scraper. See the Cleaning the glass
cooktop section for detailed instructions.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

649-2001137 Rev. 1
Feature Index Page
1Cooking Element(s) 10
2Power Level Arc 10
3Sync Burners 11
4All Off 11
5Lock 12
6Timer Select 12
7Display 12
8 WiFi Connect
9Bluetooth Connect
10 Precision Cooking
ZEU36 – 36” Radiant Cooktop”
FEATURES
Throughout this manual, features and appearance may vary from your model.
210
3 7 46
5
1
89

49-2001137 Rev. 1 7
Feature Index Page
1Cooking Element(s) 10
2Power Level Arc 10
3Sync Burners 11
4All Off 11
5Lock 12
6Timer Select 12
7Display 12
8 WiFi Connect
9Bluetooth Connect
10 Precision Cooking
ZEU30 – 30” Radiant Cooktop
FEATURES
Throughout this manual, features and appearance may vary from your model.
2
3 78 9 46
5
1
10

849-2001137 Rev. 1
RADIANT GLASS COOKTOP
The radiant cooktop features heating units beneath a
smooth glass surface.
NOTE: A slight odor is normal when a new cooktop is
used for the first time. It is caused by the heating of new
parts and insulating materials and will disappear in a short
time.
NOTE: This cooktop has Rapid Response surface units.
The cooktop will automatically heat up or cool down to the
desired power level setting in the quickest time possible.
While the surface units are on, you may not see them glow
red during certain heat up or cool down conditions.
Cooktop temperatures increase with the number of surface
units that are on. With 3 or 4 units turned on, surface
temperatures are high. Always use caution when touching
the cooktop.
HOME CANNING TIPS
Be sure the canner is centered over the surface unit.
Make sure the canner is flat on the bottom.
To prevent burns from steam or heat, use caution when
canning.
Use recipes and procedures from reputable sources.
These are available from manufacturers such as Ball®
and Kerr®and the Department of Agriculture Extension
Service.
Flat-bottomed canners are recommended. Use of water
bath canners with rippled bottoms may extend the time
required to bring the water to a boil.
Never cook directly on the glass.
Always use cookware.
Always place the pan in the center of
the surface unit you are cooking on.
Do not slide cookware across the cooktop
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scratch-resistant, not scratch proof.
USING YOUR COOKTOP

49-2001137 Rev. 1 9
COOKWARE FOR RADIANT GLASS COOKTOP
The following information will help you choose cookware which will give good performance on
glass cooktops.
NOTE: Follow all cookware manufacturer’s recommendations when using any type of cookware on
the ceramic cooktop.
Recommended
Stainless Steel
Aluminum:
heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the cooktop
but can be removed if cleaned immediately.
Because of its low melting point, thin weight
aluminum should not be used.
Copper Bottom:
Copper may leave residues which can appear as
scratches. The residues can be removed, as long
as the cooktop is cleaned immediately. However,
do not let these pots boil dry. Overheated metal
can bond to glass cooktops. An overheated
copper bottom pot will leave a residue that will
permanently stain the cooktop if not removed
immediately.
Enamel (painted) on Cast Iron:
recommended if bottom of pan is coated
Avoid/Not Recommended
Enamel (painted)
on Steel:
Heating empty pans can cause permanent
damage to cooktop glass. The enamel can melt
and bond to the ceramic cooktop.
Glass-ceramic:
Poor performance. Will scratch the surface.
Stoneware:
Poor performance. May scratch the surface.
Cast Iron:
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specifically for glass cooktops
Poor conductivity and slow to absorb heat. Will
scratch the cooktop surface.
FOR BEST RESULTS
ŶPlace only dry pans on the surface elements. Do not
place lids on the surface elements, particularly wet lids.
Wet pans and lids may stick to the surface when cool.
ŶDo not use woks that have support rings. This type of
wok will not heat on glass surface elements.
ŶWe recommend that you use only a flat-bottomed wok.
They are available at your local retail store. The bottom
of the wok should have the same diameter as the
surface element to ensure proper contact.
ŶSome special cooking procedures require specific
cookware such as pressure cookers or deep-fat fryers.
All cookware must have flat bottoms and be the correct
size.
Check pans for flat
bottoms by using a
straight edge.
Pans with rounded,
curved, ridged or
warped bottoms are
not recommended.
Do not place wet pans on
the glass cooktop.
Do not use woks with support
rings on the glass cooktop.
Use flat-bottomed woks on
the glass cooktop.
USING YOUR COOKTOP

10 49-2001137 Rev. 1
OPERATING THE COOKING ELEMENTS
Turn Burner(s) On: Touch and hold
On/Off pad about half a second. A
chime can be heard with each touch
to any pad.
Power level can be selected in any of
the following ways:
1. Swipe the gray arc (on the
graphics) to the desired power
level, or;
2. Touch Anywhere along the gray
arc, or;
3. Touch +or -pads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch
the +pad, or;
5. Shortcut to Low: Immediately after turning unit on, touch
the -pad.
ADJUST BURNER SIZE
The burner ring size is adjustable on some elements.
The ring size can be selected by pressing the burner ring
graphic.
ELEMENT CYCLING
Surface elements will cycle on and off to maintain the
temperature you have selected. All radiant surface
elements have a temperature limiter that protects the
glass cooktop from getting too hot, this is normal. The
temperature limiter may cycle the elements off more
frequently if:
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Single Surface
Element Dual Surface Element Tri-Ring Surface Element
USING YOUR COOKTOP
LED
Lights
Gray Arc
Swipe Area

49-2001137 Rev. 1 11
SELECTING COOKTOP SETTINGS
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VL]H (DFK HOHPHQWEXUQHU RQ \RXU QHZ FRRNWRS KDV LWV
own power levels ranging from low to high. Power level
settings necessary for cooking will vary depending on the
cookware being used, the type and quantity of food, and
the desired outcome. In general use lower settings for
melting, holding and simmering and use higher settings for
heating quickly, searing and frying. When keeping foods
warm confirm selected setting is sufficient to maintain food
temperature above 140°F. Larger elements and elements
marked “Keep Warm” are not recommended for melting.
Hi is the highest power level, designed
for large quantity rapid cooking and
boiling. Hi will operate for a maximum
of 10 minutes. Hi may be repeated after
the initial 10 minute cycle by pressing
the +pad.
CAUTION: Do not place any cookware,
utensils or leave excess water spills on
control key pads. This may result in
unresponsive touch pads and turning
off the cooktop if present for several
seconds.
TURN BURNER(S) OFF
Touch On/Off pad for an individual burner or touch the All
Off pad.
HOW TO SYNCHRONIZE LEFT ELEMENTS
To Turn On
Hold the Sync Burners pad for about half a second to
connect the two burners. Operate either element as
described on page 10 to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
Sync Burners.
or
2. Touch the Sync Burners to turn both burners off.
Hi boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
USING YOUR COOKTOP

12 49-2001137 Rev. 1
COOKTOP LOCKOUT
Lock
Touch Control Lock pad for 3 seconds.
To Turn Off
Touch Control Lock pad again for 3 seconds.
See Custom Settings section to activate Auto Lock feature.
Cooktop Lockout: locks operation of the controls
Control Lock
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USING YOUR COOKTOP
KITCHEN TIMER
To Turn On
Touch the Timer Select pad. Touch the +or -arrows to
choose the desired number of minutes. Timer automatically
starts 10 seconds after pad is touched, or if the Timer
Select pad it touched. The “ON” LED will appear
automatically when timer is set.
To Turn Off
Press and release the Timer Select pad to cancel timer,
or hold for 3 seconds. Alarm will sound continuously when
time is up until user turns timer off.
NOTE: Use the kitchen timer to measure cooking time
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity for
30 seconds.
HOT LIGHT INDICATOR
A hot surface indicator light (one for each cooking element)
will glow when the glass surface is hot and will remain on
until the surface has cooled to a temperature that is safe to
touch.
Hot Light
Indicator

49-2001137 Rev. 1 13
USING YOUR COOKTOP
Wi-Fi COMMISSIONING
Download the SmartHQ App
Press the WiFi Connect pad on your cooktop to begin
pairing. On the SmartHQ App, select your appliance and
follow the instructions to complete the pairing.
Turning Off the WiFi
Press and hold the WiFi Connect and All Off pads for 3
seconds to de-commission the WiFi.
BLUETOOTH®CONNECTIVITY
Your smart range is designed to provide you with Bluetooth
connectivity between your appliance and smart device. The
following features require a Bluetooth connection:
• Chef Connect
• OTR Microwave
• Vent Hood
• Kitchen Hub
• Precision Cooking
• Paragon Sous Vide Probe
• Hestan Cookware
Your smart range is limited to two active Bluetooth connec-
tions at any given time and up to 5 devices can be paired
with the range. Due to this, your range will automatically
prioritize the devices that should remain in connection and
temporarily disconnect all other connections. If multiple
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attempted to be connected, your range will disconnect one
of the active devices to open up space for the new device
connection. NOTE: Chef Connect devices do not need to
be manually reconnected. The range will scan for known
devices and re-establish the connection on its own.
Pairing a Bluetooth®Device
Press the Bluetooth Connect pad on the cooktop. The
cooktop will enter Pair mode. Tap cookware or press
ChefConnect button on enabled microwave or hood
device. When connected, the cooktop will display "donE".
Removing Bluetooth®Devices
Tap and hold the Bluetooth Connect and All Off pads for
3 seconds.
NOTE: Your unit cannot delete a single or specific device.
All of your paired devices are cleared. Devices you wish to
use must be paired again.
Supported Devices How to Initiate Pairing
Hestan Cue fry pan Tap pan handle twice
Hestan Cue pot Tap pot handle twice

14 49-2001137 Rev. 1
PRECISION COOKING
The Precision Cooking feature allows precise temperature control of certain cooking devices for improved results.
Initiating a Precision Cooking Mode
1. Press the Power On/Off pad on the desired element.
2. Tap Precision Cooking pad.
3. TAP COOKWARE legend will pulse. Activate cookware
and ensure cookware is on desired element.
4. Precision Cooking Degrees legend will turn on. Use
slider or + and - pads to adjust temperature.
5. Cooktop will display target temperature and Preheating.
When Preheating legend disappears, target temperature
has been reached.
NOTE: Hestan Cue®cookware can also be controlled
through the (SmartHQ App), but functionality is limited to
temperature control only.
USING YOUR COOKTOP
Supported
Devices How to Activate Control with this App
Hestan
Cue®
Cookware Tap pan handle Hestan Cue® (by Hestan Smart Cooking)
Precision
Probe Press side button once SmartHQ App
Precision Cooking Control Modes
There are two control modes available:
Ŷ App Control – the user interacts with an application on a smart phone.
Ŷ Local Control – the user interacts with the burner to set a target temperature and no App use is required.
App Control
After activating your device on your selected burner,
open the App designed to control the selected device.
Depending on the device and application, the set
temperature may be shown in the unit display, in the App,
or hidden from view.
Local Control
After activating your device on your selected burner, tap on
the burner ring to set the approximate temperature. Small
adjustments can be made by tapping the +or –pads. The
set temperature will be shown in the display.

49-2001137 Rev. 1 15
USING YOUR COOKTOP
SETTINGS MENU
1. Press and hold All Off
and Timer pads together
for 3 seconds.
2. To navigate through the
Settings Menu, use the
+and -buttons on the
Display. To select a menu,
press the Timer pad.
3. To activate a Setting, press the Timer pad.
4. To exit Settings Menu, press and hold the All Off pad.
Settings Menu Chart
Timer Pad
Feature Menu Default Options Requirements
1Factory Settings • "YES" : Clears customized settings and restores
defaults
• "No" : exits out of the Factory reset menu and takes
the user back to the main menu.
2Control Lock • "USEr" : Control lock shall have aas defined in
Cooktop Control Lockout
• "Auto" :In addition to the standard lock behavior
(Cooktop Control Lockout) the control shall also lock
if no burner or timer has been active for 600 seconds
as well as there has been no key press for 600
seconds.
3LED Light Level • Hi = 100% brightness
• rEG = 80% brightness
• Lo = 60% brightness
4Button Volume • "Hi" : All touch key sounds activated at 100%
• "Lo" : Touch key sound levels as defined in
parametric (ideally 50% of high).
• "OFF" : All touch key sounds off.
• The sound settings shall not affect alarm tone output
levels.
5Timer Alarm
Volume • "Hi" : The DAC level shall be defined in parametric.
The product level expectation is to achieve 40dB @ 5
meters from cooktop. 65dB @ 1 meter from cooktop.
• "Lo" : The DAC level shall be defined in parametric.
The product level expectation is to achieve 40dB @ 1
meter from cooktop.
6Timer End Tone • "Cont" " Timer tone plays continuously until the user
acknowledges the timer and tone.
• "bEEP" : The timer end tone is played only once.
7Temperature Units

16 49-2001137 Rev. 1
CAUTION Burn Hazard
ŶGriddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle when
it is cool and all surface units are off. Use oven mitts if you will touch the griddle while hot. Failure to do so
can result in burns.
ŶPlace and remove the griddle only when griddle is cool and all surface burners are turned OFF.
Before using this cookware for the first time, wash it to make sure it is clean. Then season it lightly, rubbing cooking oil
onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
ŶClean the griddle with a sponge and mild detergent in
warm water. DO NOT use blue or green scrubbing pads
or steel wool.
ŶAvoid cooking extremely greasy foods and be careful of
grease spillover while cooking.
ŶNever place or store any items on the griddle, even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
ŶAvoid using metal utensils with sharp points or rough
edges, which might damage the griddle. Do not cut
foods on the griddle.
ŶDo not use cookware as a storage container for food or
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ŶYour griddle will discolor over time with use.
ŶDo not clean the griddle in a self-cleaning oven.
ŶAlways allow the cookware to cool before immersing in
water.
ŶDo not overheat the griddle.
Griddle Operation
To turn on the surface units for the entire griddle, use the
Sync Burner control feature. Touch the Sync Burner pad
and then adjust power level to desired setting as described
on page 10.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs Med-Lo
Breakfast Sausage Links Med
Hot Sandwiches
(such as Grilled Cheese)
Med-Lo
Griddle settings are intended to be a guideline and may need
to be adjusted based on individual cooking preferences.
GRIDDLE
USING THE GRIDDLE

49-2001137 Rev. 1 17
CARE AND CLEANING
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Before using the cooktop for the first time, clean it with
a ceramic cooktop cleaner. This helps protect the top
and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help keep
the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of a
ceramic cooktop cleaner directly to the cooktop.
4. Use a paper towel or a non-scratch cleaning pad for
ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning
residue. No need to rinse.
NOTE: It is very important that you DO NOT heat the
cooktop until it has been cleaned thoroughly.
BURNED-ON RESIDUE
NOTE: DAMAGE to your glass surface may occur if you
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Using a non-scratch cleaning pad for ceramic cooktops,
rub the residue area, applying pressure as needed.
4. If any residue remains, repeat the steps listed above as
needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
HEAVY, BURNED-ON RESIDUE
1. Allow the cooktop to cool.
2. Use a single-edge razor blade scraper at approximately a
45° angle against the glass surface and scrape the soil. It
will be necessary to apply pressure to the razor scraper in
order to remove the residue.
3. After scraping with the razor scraper, spread a few drops
of a ceramic cooktop cleaner on the entire burned residue
area. Use a non-scratch cleaning pad to remove any
remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill. Use a ceramic cooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
are available through our Parts Center. See instructions under
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NOTE: Do not use a dull or nicked blade.
Use a non-scratch cleaning pad for
ceramic cooktops.

18 49-2001137 Rev. 1
GLASS SURFACE — POTENTIAL FOR PERMANENT DAMAGE
Damage from sugary spills and melted plastic:
1. Turn off all surface elements. Remove hot pans.
2. Wearing an oven mitt:
a. Use a single-edge razor blade scraper (ceramic
cooktop scraper) to move the spill to a cool area on
the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4. Don’t use the surface elements again until all of the
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
NOTE: Our testing shows that if you are cooking high
sugar mixtures such as jelly or fudge and have a spillover,
it can cause permanent damage to the glass surface
unless the spillover is immediately removed.
Looking For Something More?
Monogram offers a variety of accessories to improve your cooking and maintenance experiences!
Refer to the Consumer Support page for website information.
The following products and more are available:
ACCESSORIES
CARE AND CLEANING
METAL MARKS AND SCRATCHES
1. Be careful not to slide pots and pans across your
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
Cleaning Supplies
CitruShine™ Stainless Steel Wipes
Stainless Steel Appliance Cleaner
Non-scratch Cleaning Pads for Ceramic Cooktops
Ceramic Cooktop Cleaner
Ceramic Cooktop Scraper
Kit (Kit includes cream and cooktop scraper)

49-2001137 Rev. 1 19
TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used. 8VHSDQVWKDWDUHDEVROXWHO\ÀDWDQGPDWFKWKH
diameter of the surface unit selected.
Surface elements do not
work properly Cooktop controls improperly set. Check to be sure the correct control is set for the surface element you are using.
Power arc ON
indicator blinking +, -, or control lock pads have been touched before an element is turned on. See the Operating the Cooking Elements section.
Scratches on cooktop
glass surface Incorrect cleaning methods being used. Use recommended cleaning procedures. See the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on
the cooktop Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to the
surface Hot cooktop came into contact with plastic placed on the hot cooktop. See the Glass surface – potential for permanent damage section in the Cleaning the glass cooktop
section.
Pitting (or indentation) of
the cooktop Hot sugar mixture spilled on the cooktop. &DOODTXDOL¿HGWHFKQLFLDQIRUUHSODFHPHQW
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped. Replace the fuse or reset the circuit breaker.
Object, such as utensil or debris, is on the
control interface. Remove object from control interface.
Liquid is on the control interface. Wipe control interface to remove liquid.
Precision Cooking button
beeps error tone when
pressed one time
There is no precision cooking device paired,
so you are unable to start a precision cooking
mode.
Connect a precision cooking device.
Pan won't pair or activate
when tapping handle Tapping force is too light. Double tap the pan with firm taps (or knock) on the black plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out
of handle.
Using different pan hardware. Check that your pan has a black endcap that
unscrews from the end of the handle. Pans with an
oval module reading "Hestan Cue®" will not work
with Café appliances.
Experiencing performance
or minor technical issues
including seeing 20F or
100F as set temperature
Old unit or pan software. Connect your unit to the SmartHQ app and update
unit software. Connect your unit and pan to the
Hestan Smart Cooking app and update pan
software.

20 49-2001137 Rev. 1
TROUBLESHOOTING
Problem Possible Causes What To Do
The unit cancelled my
precision cooking mode Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the SmartHQ app and update
unit software. Connect your unit and pan to the
Hestan Smart Cooking app and update pan
software.
Your precision cooking device has gone out of
range. This could indicate a problem with the device. If the problem persists, please contact the device
manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your precision
cooking device. This could indicate a problem with the device or the unit. If the problem persists, please contact the
device or unit manufacturer.
Some cooking techniques and set
temperatures in combination may trigger a fault
in the temperature sensing algorithm.
Re-start the precision cooking mode and if problem
persists under the same conditions but is not
consistent in other use cases, contact the unit
manufacturer.
Unable to reach set
temperature in Precision
Cooking Mode
Boiling water or cooking liquid based foods at
high temperatures will result in temperature
stalls close to the set temperature.
Use temperature settings for pan frying, sautéing,
and searing when using Hestan Cue cookware or
built-in conventional Precision Cooktop Sensor. The
Precision Cooking Probe accessory can be used to
control liquid temperatures between 100-200° F for
slow cooking, simmering, and advanced cooking
techniques like Sous Vide.