Monogram ZEU30 User manual

OWNER'S
MANUAL
30" and 36"
Radiant Cooktops
MONOGRAM.COM

249-80825 Rev. 2
MODEL INFORMATION
WRITE DOWN THE MODEL AND SERIAL NUMBERS
You can find them on a label on the side trim or on the
front of the (lower) oven behind the oven door.
These numbers are also on the Consumer Product
Ownership Registration Card packed separately with your
appliance
Please write these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service calls
concerning your appliance.
MODEL NUMBERS
ZEU30
ZEU36
TABLE OF CONTENTS
MODEL INFORMATION .....................................................................................2
CONSUMER SUPPORT .....................................................................................3
SAFETY INFORMATION ....................................................................................4
FEATURES ...............................................................................................6
USING YOUR COOKTOP ...................................................................................8
Radiant Glass Cooktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Home Canning Tips .....................................................................................8
Cookware for Radiant Glass Cooktop .......................................................................9
For Best Results........................................................................................9
Element Cycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating the Cooking Elements ..........................................................................10
Adjust Burner Size .....................................................................................10
Turn Burner(s) Off .....................................................................................11
Selecting Cooktop Settings ..............................................................................11
How to Synchronize Left Elements ........................................................................11
Cooktop Lockout ......................................................................................12
Single Kitchen Timer ...................................................................................12
Multiple Timers ........................................................................................13
Hot Light Indicator .....................................................................................13
Custom Settings .......................................................................................14
GRIDDLE ............................................................................................15
CARE AND CLEANING ....................................................................................16
TROUBLESHOOTING .....................................................................................18
LIMITED WARRANTY .....................................................................................19

49-80825 Rev. 2 3
CONSUMER SUPPORT
With the purchase of your new Monogram appliance, receive the assurance that if you
ever need information or assistance from Monogram, we will be there. All you have to
do is call!
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and
prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included
in the packing material.
In the US: Monogram.com
In Canada: https://service.geappliances.ca/servicio/en_CA/
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door. Get on-line and schedule your service at your convenience any
day of the year.
In the US: Monogram.com or call 800.444.1845 during normal business hours.
In Canada: https://service.geappliances.ca/servicio/en_CA/ or call 888.880.3030.
EXTENDED WARRANTIES
Purchase a Monogram extended warranty and learn about special discounts that are available while your warranty is still in effect.
In the US: Monogram.com or call 800.444.1845 during normal business hours.
In Canada: GEAppliances.ca/en/support/purchase-extended-warranty or call 888.880.3030.
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable), visit our website at Monogram.com
or call 800.444.1845 in the US only.
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and
Discover cards are accepted). Order on-line today 24 hours every day.
In the US: Monogram.com or by phone at 800.444.1845 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be
referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest MC Commercial service center, visit our website at
GEAppliances.ca/en/products/parts-filters-accessories or call 888.880.3030.

449-80825 Rev. 2
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
■ Donotstoreoruseflammablematerialsnearthe
cooktop, including paper, plastic, pot holders, linens,
wall coverings, curtains, drapes and gasoline or other
flammable vapors and liquids.
■ Neverwearloose-fittingorhanginggarmentswhile
using the cooktop. These garments may ignite if they
contact hot surfaces causing severe burns.
■ Donotletcookinggreaseorotherflammable
materials accumulate in or near the cooktop. Grease
on the cooktop may ignite.
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING Read all safety instructions before using the product. Failure to follow these instructions
may result in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
■ Usethiscooktoponlyforitsintendedpurposeas
described in this Owner’s Manual.
■ Besureyourcooktopisproperlyinstalledand
grounded by a qualified installer in accordance with
the provided installation instructions.
■ Donotattempttorepairorreplaceanypartofyour
cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by a
qualified technician.
■ Beforeperforminganyservice,unplugthecooktop
or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
■ Donotleavechildrenalone—childrenshouldnotbe
left alone or unattended in an area where the cooktop
is in use. They should never be allowed to climb, sit
or stand on any part of the cooktop.
CAUTION Do not store items of interest to
childrenabovethecooktop—childrenclimbingonthe
cooktop to reach items could be seriously injured.
■ Useonlydrypotholders—moistordamppotholders
on hot surfaces may result in burns from steam. Do
not let pot holders touch hot surface units or heating
elements. Do not use a towel or other bulky cloth in
place of pot holders.
■ Neveruseyourcooktopforwarmingorheatingthe
room.
■ Donottouchsurfaceelements.Thesesurfaces
may be hot enough to burn even though they are
dark in color. During and after use, do not touch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
■ Potentiallyhotsurfacesincludethecooktopandareas
facing the cooktop.
■ Donotheatunopenedfoodcontainers.Pressure
could build up and the container could burst, causing
an injury.
■ Cookmeatandpoultrythoroughly—meattoatleast
an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.

49-80825 Rev. 2 5
READ AND SAVE THESE INSTRUCTIONS
WARNING COOKTOP SAFETY INSTRUCTIONS
■ Intheeventofafire,donotusewaterorgreaseon
fires. Never pick up a flaming pan. Turn the controls
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookie sheet or flat tray. Use a multi-purpose dry
chemical or a foam-type fire extinguisher.
■ Neverleavethesurfaceunitsunattendedatmedium
or high heat settings. Boilovers cause smoking and
greasy spillovers that may catch on fire.
■ Neverleaveoilunattendedwhilefrying.Ifallowedto
heat beyond its smoking point, oil may ignite resulting
in fire that may spread to surrounding cabinets. Use
a deep fat thermometer whenever possible to monitor
oil temperature.
■ Toavoidspilloverandfire,useaminimumamountof
oil when shallow pan-frying and avoid cooking frozen
foods with excessive amounts of ice.
■ Usetheproperpansize-selectcookwarehavingflat
bottoms large enough to cover the surface heating
element. The use of undersized cookware will expose
a portion of the surface unit to direct contact and may
result in ignition of clothing. Proper relationship of
cookware to surface unit will also improve efficiency.
■ Tominimizethepossibilityofburns,ignitionof
flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
WARNING RADIANT COOKTOP SAFETY INSTRUCTIONS
■ Onlycertaintypesofglass,glass/ceramic,
earthenware or other glazed containers are suitable
for cooktop service; others may break because of the
sudden change in temperature.
■ Usecarewhentouchingthecooktop.Theglass
surface of the cooktop will retain heat after the controls
have been turned off.
■ Donotcookonabrokencooktop.Iftheglasscooktop
should break, cleaning solutions and spillovers
may penetrate the broken cooktop and create a
risk of electric shock. Contact a qualified technician
immediately.
■ Avoidscratchingtheglasscooktop.Thecooktop
can be scratched with items such as knives, sharp
instruments, rings or other jewelry, and rivets on
clothing.
■ Donotplaceorstoreitemsthatcanmeltorcatchfire
on the glass cooktop, even when it is not being used.
If the cooktop is inadvertently turned on, they may
ignite. Heat from the cooktop or oven vent after it is
turned off may cause them to ignite also.
■ Useaceramiccooktopcleanerandanon-scratch
cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out before
cleaning. A wet sponge or cloth on a hot surface can
cause steam burns. Some cleaners can produce
noxious fumes if applied to a hot surface. Read and
follow all instructions and warnings on the cleaning
cream label. NOTE: Sugary spills are an exception.
They should be scraped off while still hot using an
oven mitt and a scraper. See the Cleaning the glass
cooktop section for detailed instructions.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

649-80825 Rev. 2
Feature Index Page
1Cooking Element(s) 10
2Power Level Arc 10
3Sync Burners 11
4All Off 11
5Lock 12
6Timer Select 12
7Display 12
ZEU36 – 36” Radiant Cooktop”
2
3 74 6
5
1
FEATURES
Throughout this manual, features and appearance may vary from your model.

49-80825 Rev. 2 7
Feature Index Page
1Cooking Element(s) 10
2Power Level Arc 10
3Sync Burners 11
4All Off 11
5Lock 12
6Timer Select 12
7Display 12
ZEU30 – 30” Radiant Cooktop
2
3 74 6
5
1
FEATURES
Throughout this manual, features and appearance may vary from your model.

849-80825 Rev. 2
RADIANT GLASS COOKTOP
The radiant cooktop features heating units beneath a
smooth glass surface.
NOTE: A slight odor is normal when a new cooktop is
used for the first time. It is caused by the heating of new
parts and insulating materials and will disappear in a short
time.
NOTE: This cooktop has Rapid Response surface units.
The cooktop will automatically heat up or cool down to the
desired power level setting in the quickest time possible.
While the surface units are on, you may not see them glow
red during certain heat up or cool down conditions.
Cooktop temperatures increase with the number of surface
units that are on. With 3 or 4 units turned on, surface
temperatures are high. Always use caution when touching
the cooktop.
HOME CANNING TIPS
Be sure the canner is centered over the surface unit.
Make sure the canner is flat on the bottom.
To prevent burns from steam or heat, use caution when
canning.
Use recipes and procedures from reputable sources.
These are available from manufacturers such as Ball®
and Kerr®and the Department of Agriculture Extension
Service.
Flat-bottomed canners are recommended. Use of water
bath canners with rippled bottoms may extend the time
required to bring the water to a boil.
Never cook directly on the glass.
Always use cookware.
Always place the pan in the center of
the surface unit you are cooking on.
Do not slide cookware across the cooktop
becauseitcanscratchtheglass—theglassis
scratch-resistant, not scratch proof.
USING YOUR COOKTOP

49-80825 Rev. 2 9
COOKWARE FOR RADIANT GLASS COOKTOP
The following information will help you choose cookware which will give good performance on
glass cooktops.
NOTE: Follow all cookware manufacturer’s recommendations when using any type of cookware on
the ceramic cooktop.
Recommended
Stainless Steel
Aluminum:
heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the cooktop
but can be removed if cleaned immediately.
Because of its low melting point, thin weight
aluminum should not be used.
Copper Bottom:
Copper may leave residues which can appear as
scratches. The residues can be removed, as long
as the cooktop is cleaned immediately. However,
do not let these pots boil dry. Overheated metal
can bond to glass cooktops. An overheated
copper bottom pot will leave a residue that will
permanently stain the cooktop if not removed
immediately.
Enamel (painted)
on Cast Iron:
recommended if bottom of pan is coated
Avoid/Not Recommended
Enamel (painted)
on Steel:
Heating empty pans can cause permanent
damage to cooktop glass. The enamel can melt
and bond to the ceramic cooktop.
Glass-ceramic:
Poor performance. Will scratch the surface.
Stoneware:
Poor performance. May scratch the surface.
Cast Iron:
notrecommended—unlessdesigned
specifically for glass cooktops
Poor conductivity and slow to absorb heat. Will
scratch the cooktop surface.
FOR BEST RESULTS
■Place only dry pans on the surface elements. Do not
place lids on the surface elements, particularly wet lids.
Wet pans and lids may stick to the surface when cool.
■Do not use woks that have support rings. This type of
wok will not heat on glass surface elements.
■We recommend that you use only a flat-bottomed wok.
They are available at your local retail store. The bottom
of the wok should have the same diameter as the
surface element to ensure proper contact.
■Some special cooking procedures require specific
cookware such as pressure cookers or deep-fat fryers.
All cookware must have flat bottoms and be the correct
size.
Check pans for flat
bottoms by using a
straight edge.
Pans with rounded,
curved, ridged or
warped bottoms are
not recommended.
Do not place wet pans on
the glass cooktop.
Do not use woks with support
rings on the glass cooktop.
Use flat-bottomed woks on
the glass cooktop.
USING YOUR COOKTOP

10 49-80825 Rev. 2
OPERATING THE COOKING ELEMENTS
Turn Burner(s) On: Touch and hold On/Off pad about half
a second. A chime can be heard with each touch to any
pad.
Power level can be selected in any of the following ways:
1. Swipe the gray arc (on the graphics) to the desired
power level. There is no sensor on the LEDs, or;
2. Touch Anywhere along the gray arc, or;
3. Touch +or -pads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch
the +pad, or;
5. Shortcut to Low: Immediately after turning unit on, touch
the -pad.
ADJUST BURNER SIZE
The burner ring size is adjustable on some elements.
The ring size can be selected by pressing the burner ring
graphic.
ELEMENT CYCLING
Surface elements will cycle on and off to maintain the
temperature you have selected. All radiant surface
elements have a temperature limiter that protects the
glass cooktop from getting too hot, this is normal. The
temperature limiter may cycle the elements off more
frequently if:
■ Thepanboilsdry.
■ Thepanbottomisnotflat.
■ Thepanisoff-center.
■ Thereisnopanontheelement.
Single Surface
Element
Dual Surface
Element
Tri-Ring Surface
Element
Gray Arc
Swipe Area
LED
Lights
Gray Arc Swipe Area
USING YOUR COOKTOP

49-80825 Rev. 2 11
SELECTING COOKTOP SETTINGS
Choosetheelement/burnerthatisbestfittothecookware
size.Eachelement/burneronyournewcooktophasits
own power levels ranging from low to high. Power level
settings necessary for cooking will vary depending on the
cookware being used, the type and quantity of food, and
the desired outcome. In general use lower settings for
melting, holding and simmering and use higher settings for
heating quickly, searing and frying. When keeping foods
warm confirm selected setting is sufficient to maintain food
temperature above 140°F. Larger elements and elements
marked “Keep Warm” are not recommended for melting.
Hi is the highest power level, designed
for large quantity rapid cooking and
boiling. Hi will operate for a maximum
of 10 minutes. Hi may be repeated after
the initial 10 minute cycle by pressing
the +pad.
CAUTION: Do not place any cookware,
utensils or leave excess water spills on
control key pads. This may result in
unresponsive touch pads and turning
off the cooktop if present for several
seconds.
TURN BURNER(S) OFF
Touch On/Off pad for an individual burner or touch the All
Off pad.
HOW TO SYNCHRONIZE LEFT ELEMENTS
To Turn On
Hold the Sync Burners pad for about half a second to
connect the two burners. Operate either element as
described on page 10 to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
Sync Burners.
or
2. Touch the Sync Burners to turn both burners off.
Hi
boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
USING YOUR COOKTOP

12 49-80825 Rev. 2
SINGLE KITCHEN TIMER
To Turn On
Touch the Timer Select pad. Touch the Ʌor Varrows
to choose the desired number of minutes. Timer
automatically starts 3 seconds after pad is touched. The
“ON” LED will appear automatically when timer is set.
To Turn Off
Hold Timer Select pad for 3 seconds to cancel timer.
Alarm will sound continuously when time is up until user
turns timer off.
NOTE: Use the kitchen timer to measure cooking time
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity for
30 seconds.
COOKTOP LOCKOUT
Lock
Touch Control Lock pad for 3 seconds.
To Turn Off
Touch Control Lock pad again for 3 seconds.
See Custom Settings section to activate Auto Lock feature.
Cooktop Lockout: locks operation of the controls
Control Lock
Indicator/Symbol
USING YOUR COOKTOP

49-80825 Rev. 2 13
HOT LIGHT INDICATOR
A hot surface indicator light (one for each cooking element)
will glow when the glass surface is hot and will remain on
until the surface has cooled to a temperature that is safe to
touch.
MULTIPLE TIMERS
Timer Mode
For more information see Custom Settings, Timer Mode
section for Multi-Timer feature. Each burner can be linked to
a timer. Burner must be on to set the timer. When more than
one burner is on, the order of the timer is from left to right.
To Turn ON Multiple Timers
1. Touch the Timer Select pad. The corresponding burner
power level and the display will blink. Touch the Ʌor V
arrows to adjust time. Timer automatically starts after 3
seconds if there is no further action. The “ON” LED will
light when timer is on.
2. To set timer for the next burner, touch the Timer Select
pad. The corresponding burner power level and the
display will blink. Touch the Ʌor Varrows to adjust time.
Timer automatically starts after 3 seconds if there is no
further action. The “ON” LED will light when timer is on.
Repeat the steps for the remaining timers.
To Turn OFF Multiple Timers
Hold Timer Select pad for 3 seconds to cancel timer. The
corresponding burner power level and display will blink. When
the burner times out, the corresponding timer also times out.
Display
Burner
Power Level
Hot Surface Indicator Light
USING YOUR COOKTOP

14 49-80825 Rev. 2
Custom Settings Chart
CUSTOM SETTINGS
1. Press and hold All Off pad for 3 seconds, then
immediately press and hold the Timer Select pad for
3 seconds to enter custom settings. Those two pads
must be pressed within 30 seconds. Any other pad will
cancel mode.
2. “C - -” appears on display. To navigate through the
Custom Settings, use the Ʌ(up) or V(down) pads. If
Ʌ(up) is selected the display cycle starts at “C01”. If V
(down) is selected, the display cycle starts at “C62”.
3. To activate a new Custom Setting the user will touch
and hold the Timer Select pad for 3 sec. Only ONE
of the Custom Setting Choices can be activated for
each Custom Setting. The red “On” LED will turn on
and a sound will go off once a new custom setting is
activated.
4. The cooktop will exit Custom Settings if it is inactive for
3 minutes.
5. To exit Custom Settings and save any changes, touch
and hold the All Off pad for 3 seconds.
Custom Settings Custom Setting Choices
C0 (Factory Settings) C01 - Factory Reset (Clears customized settings and restores defaults)
C02 - Custom settings activated (Not visible unless any other custom setting is selected. And automatically on
when any other custom setting is selected. Not selectable by user.)
C1 (Control Lock) C11 - Standard Lock (ie; Only on when lock button pressed for 3 seconds.) If using a timer, Control Lock is
unavailable.
C12 - Auto Lock (ie; Engages after cooktop has been in standby mode for 10 minutes.) The unit should be
completely off to go into Auto Lock.
C2 (LED light level) C21 - Full illumination
C22 - Medium illumination
C23 - Lowest illumination
C3 (Button Loudness) C31 - All sounds activated at 100% (For alarm sounds, 100% = Whatever level is set in c4.)
C32 - Button sound level reduced by 50%, Alarm sounds at 100%
C33 - Button sounds deactivated, Alarm sounds activated at 100%
C4 (Timer Alarm Loudness) C41 - High
C42 - Low
C5 (Timer Alarm Duration) C51 - Indefinite (ie; alarm continues until cancelled by user).
C52 - Alarm sounds for 60 seconds.
C53 - Alarm sounds for 30 seconds.
C54 - Alarm sounds for 15 seconds.
C6 (Timer Mode) C61 - Single Kitchen Time (Independent of elements.)
C62 - Multi-Timer (Tied to each element.)
* Options in grey are default settings
USING YOUR COOKTOP

49-80825 Rev. 2 15
CAUTION Burn Hazard
■Griddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle when
it is cool and all surface units are off. Use oven mitts if you will touch the griddle while hot. Failure to do so
can result in burns.
■Place and remove the griddle only when griddle is cool and all surface burners are turned OFF.
Before using this cookware for the first time, wash it to make sure it is clean. Then season it lightly, rubbing cooking oil
onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
■Clean the griddle with a sponge and mild detergent in
warm water. DO NOT use blue or green scrubbing pads
or steel wool.
■Avoid cooking extremely greasy foods and be careful of
grease spillover while cooking.
■Never place or store any items on the griddle, even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
■Avoid using metal utensils with sharp points or rough
edges, which might damage the griddle. Do not cut
foods on the griddle.
■Do not use cookware as a storage container for food or
oil.Permanentstainingand/orcrazelinescouldresult.
■Your griddle will discolor over time with use.
■Do not clean the griddle in a self-cleaning oven.
■Always allow the cookware to cool before immersing in
water.
■Do not overheat the griddle.
Griddle Operation
To turn on the surface units for the entire griddle, use the
Sync Burner control feature. Touch the Sync Burner pad
and then adjust power level to desired setting as described
on page 10.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs Med-Lo
Breakfast Sausage Links Med
Hot Sandwiches
(such as Grilled Cheese)
Med-Lo
Griddle settings are intended to be a guideline and may need
to be adjusted based on individual cooking preferences.
GRIDDLE
USING THE GRIDDLE

16 49-80825 Rev. 2
CARE AND CLEANING
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Before using the cooktop for the first time, clean it with
a ceramic cooktop cleaner. This helps protect the top
and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help keep
the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of a
ceramic cooktop cleaner directly to the cooktop.
4. Use a paper towel or a non-scratch cleaning pad for
ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning
residue. No need to rinse.
NOTE: It is very important that you DO NOT heat the
cooktop until it has been cleaned thoroughly.
BURNED-ON RESIDUE
NOTE: DAMAGE to your glass surface may occur if you
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Using a non-scratch cleaning pad for ceramic cooktops,
rub the residue area, applying pressure as needed.
4. If any residue remains, repeat the steps listed above as
needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
HEAVY, BURNED-ON RESIDUE
1. Allow the cooktop to cool.
2. Use a single-edge razor blade scraper at approximately a
45° angle against the glass surface and scrape the soil. It
will be necessary to apply pressure to the razor scraper in
order to remove the residue.
3. After scraping with the razor scraper, spread a few drops
of a ceramic cooktop cleaner on the entire burned residue
area. Use a non-scratch cleaning pad to remove any
remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill. Use a ceramic cooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
are available through our Parts Center. See instructions under
“Assistance/Accessories”section.
NOTE: Do not use a dull or nicked blade.
Use a non-scratch cleaning pad for
ceramic cooktops.

49-80825 Rev. 2 17
GLASS SURFACE — POTENTIAL FOR PERMANENT DAMAGE
Damage from sugary spills and melted plastic:
1. Turn off all surface elements. Remove hot pans.
2. Wearing an oven mitt:
a. Use a single-edge razor blade scraper (ceramic
cooktop scraper) to move the spill to a cool area on
the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4. Don’t use the surface elements again until all of the
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
NOTE: Our testing shows that if you are cooking high
sugar mixtures such as jelly or fudge and have a spillover,
it can cause permanent damage to the glass surface
unless the spillover is immediately removed.
Looking For Something More?
Monogram offers a variety of accessories to improve your cooking and maintenance experiences!
Refer to the Consumer Support page for website information.
The following products and more are available:
ACCESSORIES
CARE AND CLEANING
METAL MARKS AND SCRATCHES
1. Be careful not to slide pots and pans across your
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
Cleaning Supplies
CitruShine™ Stainless Steel Wipes
Stainless Steel Appliance Cleaner
Non-scratch Cleaning Pads for Ceramic Cooktops
Ceramic Cooktop Cleaner
Ceramic Cooktop Scraper
Kit (Kit includes cream and cooktop scraper)

18 49-80825 Rev. 2
TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used. Usepansthatareabsolutelyatandmatchthe
diameter of the surface unit selected.
Surface elements do not
work properly
Cooktop controls improperly set. Check to be sure the correct control is set for the
surface element you are using.
Power arc ON
indicator blinking
+, -, or control lock pads have been touched
before an element is turned on.
See the Operating the Cooking Elements section.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used. Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface – potential for permanent
damage section in the Cleaning the glass cooktop
section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop. Callaqualiedtechnicianforreplacement.
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.

49-80825 Rev. 2 19
MONOGRAM COOKTOP WARRANTY
■Servicetripstoyourhometoteachyouhowtouse
the product.
■Improperinstallation,deliveryormaintenance.Ifyou
have an installation problem, contact your dealer or
installer. You are responsible for providing adequate
electrical, gas, exhausting and other connecting
facilities as described in the Installation Instructions
provided with the product.
■Replacementofhousefusesorresettingofcircuit
breakers.
■Damagetotheproductduetomisuseorabuse.
■Failureoftheproductifitisusedforotherthanits
intended purpose or used commercially.
■Damagetoproductcausedbyaccident,fire,floods
or acts of God.
■Incidental or consequential damage caused by
possible defects with this appliance.
■Damage caused after delivery.
■Product not accessible to provide required service.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for ordinary home
use in the 48 mainland states, Hawaii, Washington, D.C. or Canada. If the product is located in an area where service by a
Monogram Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the
product to an Authorized Monogram Service location for service. In Alaska the warranty is the same except that it is LIMITED
because you must pay to ship the product to the service shop or for the service technician’s travel costs to your home.
All warranty service will be provided by our Factory Service Centers or by our authorized Customer Care® servicers during
normal working hours.
Should your appliance need service, during warranty period or beyond, in the USA call 800.444.1845.
In Canada: 888.880.3030. Please have your serial number and model number available when calling for service.
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the
implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed
by law.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs office or your state’s
Attorney General.
Warrantor: GE Appliances, aHaier company
Warrantor in Canada: MC Commercial, Burlington, ON, L7R 5B6
For the period of What is covered:
Limited two-year
warranty
From the date of the
original purchase
For two years from date of original purchase, we will provide, free of charge, parts and service
labor in your home to repair or replace any part of the cooktop that fails because of a
manufacturing defect.
What is not covered:
Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

20 49-80825 Rev. 2
49-80825 Rev. 2
01-20 GEA
Printed in the United States