Monogram 30? User manual

OWNER'S
MANUAL
30" and 36"
Induction Cooktops
MONOGRAM.COM
Pour obtenir une version française de ce manuel d’instructions,
visitez notre site monogram.com.
Para consultar una version en español de este manual de instrucciones,
visite nuestro sitio de internet monogram.com.

249-80826 Rev. 4
MODEL INFORMATION
WRITE DOWN THE MODEL AND SERIAL NUMBERS
You will find them on a label under the cooktop.
These numbers are also on the Consumer Product
Ownership Registration Card packed separately with your
appliance
Please write these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service calls
concerning your appliance.
MODEL NUMBERS
ZHU30
ZHU36
TABLE OF CONTENTS
MODEL INFORMATION.....................................................................................2
CONSUMERSUPPORT.....................................................................................3
SAFETY INFORMATION ....................................................................................4
FEATURES...............................................................................................6
USINGYOURCOOKTOP ...................................................................................8
Operating The Cooking Elements .......................................................................8
Turn Burner(s) Off ....................................................................................8
Selecting Cooktop Settings .............................................................................9
How To Synchronize Left Elements......................................................................9
Power Sharing ......................................................................................10
Cooktop Lockout .....................................................................................10
Single Kitchen Timer..................................................................................10
Multiple Timers ......................................................................................11
Hot Light Indicator....................................................................................11
Pan Detection Removal ...............................................................................11
Custom Settings .....................................................................................12
How Induction Cooking Works .........................................................................13
Cooking Noise .......................................................................................13
Choosing The Correct Cookware To Use ...............................................................14
GRIDDLE ...............................................................................................16
CARE AND CLEANING ....................................................................................17
Normal Daily Use Cleaning ............................................................................17
Burned-On Residue ..................................................................................17
Heavy, Burned-On Residue............................................................................17
Metal marks and scratches ............................................................................18
Glass surface — potential for permanent damage........................................................18
Accessories .........................................................................................18
TROUBLESHOOTING .....................................................................................19
LIMITED WARRANTY .....................................................................................23

49-80826 Rev. 4 3
CONSUMER SUPPORT
MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can
also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience. In
the US: monogram.com
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and
prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included
in the packing material. In the US: monogram.com/register
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door. To request service, call [phone] or visit our website at
monogram.com/contact
EXTENDED WARRANTIES
Purchase a Monogram extended warranty and learn about special discounts that are available while your warranty is still in effect. You
can purchase it on-line anytime. Monogram Service will still be there after your warranty expires.
In the US: monogram.com/extended-warranty
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable),
visit our website at monogram.com/connect
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be
referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone
number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225
monogram.com/contact

449-80826 Rev. 4
READ AND SAVE THESE INSTRUCTIONS
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
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described in this Owner’s Manual.
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grounded by a qualified installer in accordance with
the provided installation instructions.
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cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by a
qualified technician.
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or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
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left alone or unattended in an area where the cooktop
is in use. They should never be allowed to climb, sit
or stand on any part of the cooktop.
Ŷ CAUTION Do not store items of interest to
children above the cooktop—children climbing on the
cooktop to reach items could be seriously injured.
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on hot surfaces may result in burns from steam. Do
not let pot holders touch hot surface units or heating
elements. Do not use a towel or other bulky cloth in
place of pot holders.
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room.
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may be hot enough to burn even though they are
dark in color. During and after use, do not touch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
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facing the cooktop.
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could build up and the container could burst, causing
an injury.
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an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
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cooktop, including paper, plastic, pot holders, linens,
wall coverings, curtains, drapes and gasoline or other
flammable vapors and liquids.
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using the cooktop. These garments may ignite if they
contact hot surfaces causing severe burns.
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materials accumulate in or near the cooktop. Grease
on the cooktop may ignite.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

49-80826 Rev. 4 5
READ AND SAVE THESE INSTRUCTIONS
WARNING COOKTOP SAFETY INSTRUCTIONS
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fires. Never pick up a flaming pan. Turn the controls
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookie sheet or flat tray. Use a multi-purpose dry
chemical or a foam-type fire extinguisher.
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or high heat settings. Boilovers cause smoking and
greasy spillovers that may catch on fire.
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beyond its smoking point, oil may ignite resulting in fire
that may spread to surrounding cabinets. Use a deep fat
thermometer whenever possible to monitor oil temperature.
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oil when shallow pan-frying and avoid cooking frozen
foods with excessive amounts of ice.
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bottoms large enough to cover the surface heating
element. The use of undersized cookware will expose
a portion of the surface unit to direct contact and may
result in ignition of clothing. Proper relationship of
cookware to surface unit will also improve efficiency.
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flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
WARNING INDUCTION COOKTOP SAFETY INSTRUCTIONS
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surface of the cooktop will retain heat after the controls
have been turned off.
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should break, cleaning solutions and spillovers may
penetrate the broken cooktop and create a risk of electric
shock. Contact a qualified technician immediately.
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scratched with items such as knives, sharp instruments,
rings or other jewelry, and rivets on clothing.
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on the glass cooktop, even when it is not being used.
If the cooktop is inadvertently turned on, they may
ignite. Heat from the cooktop or oven vent after it is
turned off may cause them to ignite also.
Ŷ 8VHFHUDPLFFRRNWRSFOHDQHUDQGQRQVFUDWFK
cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out before
cleaning. A wet sponge or cloth on a hot surface can
cause steam burns. Some cleaners can produce
noxious fumes if applied to a hot surface. Read and
follow all instructions and warnings on the cleaning
cream label. NOTE: Sugary spills are an exception.
They should be scraped off while still hot using an
oven mitt and a scraper. See the Cleaning the glass
cooktop section for detailed instructions.
Ŷ CAUTION Persons with a pacemaker or similar
medical device should exercise caution when using
or standing near an induction cooktop while it is in
operation. The electromagnetic field may affect the
working of the pacemaker or similar medical device. It
is advisable to consult your doctor or the pacemaker
manufacturer about your particular situation.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

649-80826 Rev. 4
Feature Index Page
1Cooking Element(s) 8
2Power Level Arc 8
3Sync Burners 9
4All Off 8
5Lock 10
6Timer Select 10
7Display 10
ZHU36 – 36” Induction Cooktop”
2
3 74 6
5
1
FEATURES
Throughout this manual, features and appearance may vary from your model.

49-80826 Rev. 4 7
Feature Index Page
1Cooking Element(s) 8
2Power Level Arc 8
3Sync Burners 9
4All Off 8
5Lock 10
6Timer Select 10
7Display 10
ZHU30 – 30” Induction Cooktop
1
2
3 74 6
5
FEATURES
Throughout this manual, features and appearance may vary from your model.

849-80826 Rev. 4
OPERATING THE COOKING ELEMENTS
Turn Burner(s) On: Touch and hold On/Off pad about half
a second. A chime can be heard with each touch to any
pad.
Power level can be selected in any of the following ways:
1. Swipe the gray arc (on the graphics) to the desired
power level. There is no sensor on the LEDs, or;
2. Touch Anywhere along the gray arc, or;
3. Touch +or -pads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch
the +pad, or;
5. Shortcut to Low: Immediately after turning unit on, touch
the -pad.
TURN BURNER(S) OFF
Touch On/Off pad for an individual burner or touch the All
Off pad.
LED
Lights Gray Arc Swipe Area
Gray Arc
Swipe Area
USING YOUR COOKTOP

49-80826 Rev. 4 9
SELECTING COOKTOP SETTINGS
Choose the element/burner that is best fit to the cookware
size. Each element/burner on your new cooktop has its
own power levels ranging from low to high. Power level
settings necessary for cooking will vary depending on the
cookware being used, the type and quantity of food, and
the desired outcome. In general use lower settings for
melting, holding and simmering and use higher settings for
heating quickly, searing and frying. When keeping foods
warm confirm selected setting is sufficient to maintain food
temperature above 140°F. Larger elements and elements
marked “Keep Warm” are not recommended for melting.
Hi is the highest power level, designed for large quantity
rapid cooking and boiling. Hi will operate for a maximum of
10 minutes. Hi may be repeated after the initial 10 minute
cycle by pressing the +pad.
CAUTION Do not place any cookware, utensils or
leave excess water spills on control key pads. This may
result in unresponsive touch pads and turning off the
cooktop if present for several seconds.
HOW TO SYNCHRONIZE LEFT ELEMENTS
To Turn On
Hold the Sync Burners pad for about half a second to
connect the two burners. Operate either element as
described on page 8 to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
Sync Burners.
or
2. Touch the Sync Burners to turn both burners off.
Hi boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
USING YOUR COOKTOP

10 49-80826 Rev. 4
30” Wide cooktop.36” Wide cooktop.
Left Zone Right ZoneCenter Zone Left Zone Right Zone
SINGLE KITCHEN TIMER
To Turn On
Touch the Timer Select pad. Touch the ೸or Varrows
to choose the desired number of minutes. Timer
automatically starts 3 seconds after pad is touched. The
“ON” LED will appear automatically when timer is set.
To Turn Off
Hold Timer Select pad for 3 seconds to cancel timer.
Alarm will sound continuously when time is up until user
turns timer off.
NOTE: Use the kitchen timer to measure cooking time
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity for
30 seconds.
COOKTOP LOCKOUT
Lock
Touch Control Lock pad for 3 seconds.
To Turn Off
Touch Control Lock pad again for 3 seconds.
See Custom Settings section to activate Auto Lock feature.
POWER SHARING
A 36” cooktop has 3 cooking zones and a 30” cooktop
has 2 cooking zones. If two elements in the same zone
are in use and at least one element is at the maximum
power level (Hi), the Hi setting will operate at a reduced
power level. Note that the display will not change. This is
how power is shared between two elements in the same
cooking zone.
Cooktop Lockout: locks operation of the controls
Control Lock
Indicator/Symbol
USING YOUR COOKTOP

49-80826 Rev. 4 11
PAN DETECTION REMOVAL
When a pan is removed from the cooktop surface, Burner
level turns off; Power arc starts to blink. If a pan is not
detected for 25 seconds, the control turns off automatically,
lights turn off.
HOT LIGHT INDICATOR
A hot surface indicator light (one for each cooking element)
will glow when the glass surface is hot and will remain on
until the surface has cooled to a temperature that is safe to
touch.
MULTIPLE TIMERS
Timer Mode
For more information see Custom Settings, Timer Mode
section for Multi-Timer feature. Each burner can be linked to
a timer. Burner must be on to set the timer. When more than
one burner is on, the order of the timer is from left to right.
To Turn ON Multiple Timers
1. Touch the Timer Select pad. The corresponding burner
power level and the display will blink. Touch the ೸or V
arrows to adjust time. Timer automatically starts after 3
seconds if there is no further action. The “ON” LED will
light when timer is on.
2. To set timer for the next burner, touch the Timer Select
pad. The corresponding burner power level and the
display will blink. Touch the ೸or Varrows to adjust
time. Timer automatically starts after 3 seconds if there
is no further action. The “ON” LED will light when timer
is on. Repeat the steps for the remaining timers.
To Turn ON Multiple Timers
Hold Timer Select pad for 3 seconds to cancel timer. The
corresponding burner power level and display will blink.
When the burner times out, the corresponding timer also
times out.
Burner Power Level
Display
Hot Surface Indicator Light
Power Arc
USING YOUR COOKTOP

12 49-80826 Rev. 4
Custom Settings Chart
CUSTOM SETTINGS
1. Press and hold All Off pad for 3 seconds, then
immediately press and hold the Timer Select pad for 3
seconds to enter custom settings. Those two pads must
be pressed within 30 seconds. Any other pad will cancel
mode.
2. “C - -” appears on display. To navigate through the
Custom Settings, use the ೸(up) or V(down) pads. If
೸(up) is selected the display cycle starts at “C01”. If V
(down) is selected, the display cycle starts at “C62”.
3. To activate a new Custom Setting the user will touch
and hold the Timer Select pad for 3 sec. Only ONE of
the Custom Setting Choices can be activated for each
Custom Setting. The red “On” LED will turn on and a
sound will go off once a new custom setting is activated.
4. The cooktop will exit Custom Settings if it is inactive for
3 minutes.
5. To exit Custom Settings and save any changes, touch
and hold the All Off pad for 3 seconds.
Custom Settings Custom Setting Choices
C0 (Factory Settings) C01 - Factory Reset (Clears customized settings and restores defaults)
C02 - Custom settings activated (Not visible unless any other custom setting is selected. And automatically on
when any other custom setting is selected. Not selectable by user.)
C1 (Control Lock) C11 - Standard Lock (ie; Only on when lock button pressed for 3 seconds.) If using a timer, Control Lock is
unavailable.
C12 - Auto Lock (ie; Engages after cooktop has been in standby mode for 10 minutes.) The unit should be
completely off to go into Auto Lock.
C2 (LED light level) C21 - Full illumination
C22 - Medium illumination
C23 - Lowest illumination
C3 (Button Loudness) C31 - All sounds activated at 100% (For alarm sounds, 100% = Whatever level is set in c4.)
C32 - Button sound level reduced by 50%, Alarm sounds at 100%
C33 - Button sounds deactivated, Alarm sounds activated at 100%
C4 (Timer Alarm Loudness) C41 - High
C42 - Low
C5 (Timer Alarm Duration) C51 - Indefinite (ie; alarm continues until cancelled by user).
C52 - Alarm sounds for 60 seconds.
C53 - Alarm sounds for 30 seconds.
C54 - Alarm sounds for 15 seconds.
C6 (Timer Mode) C61 - Single Kitchen Time (Independent of elements.)
C62 - Multi-Timer (Tied to each element.)
* Options in grey are default settings
USING YOUR COOKTOP

49-80826 Rev. 4 13
HOW INDUCTION COOKING WORKS
The magnetic fields induce a small current in the pan. The
pan acts as a resistor, which produces heat, much like a
radiant coil.
The cooking surface itself does not heat. Heat is produced
in the cooking pan, and cannot be generated until a pan is
placed on the cooking surface.
When the element is activated, the pan begins to heat
immediately and in turn heats the contents of the pan.
Magnetic induction cooking requires the use of cookware
made of ferrous metals—metals to which magnets will
stick, such as iron or steel.
Use pans that fit the element size. The pan must be large
enough for the safety sensor to activate an element.
The cooktop will not operate if a very small steel or iron
utensil (less than the minimum size across the bottom) is
placed on the cooking surface when the unit is turned on—
items such as steel spatulas, cooking spoons, knives and
other small utensils.
COOKWARE “NOISE”
Slight sounds may be produced by different types of
cookware. Heavier pans such as enameled cast iron
produce less sound than a lighter weight multi-ply stainless
steel pan. The size of the pan, and the amount of contents,
can also contribute to the sound level.
When using adjacent elements that are set at certain
power level settings, magnetic fields may interact and
produce a high pitch whistle or intermittent “hum”. These
sounds can be reduced or eliminated by lowering or raising
the power level settings of one or both of the elements.
Pans that completely cover the element ring will produce
less sound.
A low “humming” sound is normal particularly on high
settings.
Slight sounds, such as hums or buzzes, may be produced
by different types of cookware. This is normal. Heavier and
uniform material pans such as enameled cast iron produce
less sound than lighter weight multi-layered stainless steel
pans or pans that have bonded disks on the bottom of
the pan. The size of the pan, the amount of contents in
the pan, and the flatness of the pan can also contribute to
the sound level. Some pots will “Buzz” louder depending
on the material. A “Buzz” sound may be heard if the
pan contents are cold. As the pan heats, the sound will
decrease. If the power level is reduced, the sound level will
go down.
Pans that do not meet the minimum size requirements for
the burner can produce louder sounds. They can cause
the controller to "search" for the pot and produce a clicking
and "zipping" sound. This can happen when one burner is
running or only when an adjacent burner is also running.
See User Manual for the minimum sized pots for each
burner. Only measure the flat, magnetic bottom of the pot.
USING YOUR COOKTOP
Use the minimum size pan for the element. The
pan material is correct if a magnet sticks to the
bottom.
Min. Size
Min. Size

14 49-80826 Rev. 4
Use a flat-bottomed wok.
Use a griddle.
Use flat-bottomed pans.
CHOOSING THE CORRECT COOKWARE TO USE
Using the correct size cookware
The induction coils require a minimum pan size to function
properly. If the pan is removed from the element for more
than 25 seconds or not detected the ON indicator for that
element will flash and then turn off.
Cookware larger than the element ring may be used;
however, heat will only occur above the element.
For best results, the cookware must make FULL contact
with the glass surface.
Do not allow the bottom of the pan or cookware to touch
the surrounding metal cooktop trim or to overlap the
cooktop controls.
For best performance, match the pan size to the element
size. Using a smaller pot on a larger burner will generate
less power at any given setting.
Suitable Cookware
Use quality cookware with heavier bottoms for better heat
distribution and even cooking results. Choose cookware
made of magnetic stainless steel, enamel coated cast iron,
enameled steel and combinations of these materials.
Some cookware is specifically identified by the
manufacturer for use with induction cooktops. Use a
magnet to test if the cookware will work.
Flat-bottomed pans give best results. Pans with rims or
slight ridges can be used.
Round pans give best results. Pans with warped or curved
bottoms will not heat evenly.
For wok cooking, use a flat-bottomed wok. Do not use a
wok with a support ring.
36” wide cooktop.
Use the minimum recommended size pan shown
for each cooking element.
5” Min. Dia.
Pan Size
5” Min. Dia.
Pan Size
4-1/2” Min.
Dia. Pan Size
7” Min. Dia.
Pan Size
5-1/4” Min. Dia.
Pan Size
30” wide cooktop.
Use the minimum recommended size pan shown
for each cooking element.
5” Min. Dia.
Pan Size
5” Min. Dia.
Pan Size
4-1/2” Min.
Dia. Pan
Size
7” Min. Dia.
Pan Size
USING YOUR COOKTOP

49-80826 Rev. 4 15
CHOOSING THE CORRECT COOKWARE TO USE
Cookware recommendations
Cookware must fully contact the surface of the cooking
element.
Use flat-bottomed pans sized to fit the cooking element and
also to the amount of food being prepared.
Induction interface disks are NOT recommended.
Cookware not centered on
cooking element surface.
Curved or warped pan bottoms
or sides.
Pan does not meet the minimum
size required for the cooking
element used.
Cookware centered correctly
on cooking element surface.
Flat pan bottom.
Pan size meets or exceeds the
recommended minimum size
for the cooking element used.
INCORRECT CORRECT
Pan bottom rests on cooktop trim
or does not rest completely on the
cooktop surface.
Heavy handle tilts pan.
Pan bottom rests completely on
the cooktop surface.
Pan is properly balanced.
Pan is partially magnetic
on the bottom. Pan is completely magnetic on the bottom.
USING YOUR COOKTOP

16 49-80826 Rev. 4
CAUTION Burn Hazard
ŶGriddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle when
it is cool and all surface units are off. Use oven mitts if you will touch the griddle while hot. Failure to do so
can result in burns.
ŶPlace and remove the griddle only when griddle is cool and all surface burners are turned OFF.
Before using this cookware for the first time, wash it to make sure it is clean. Then season it lightly, rubbing cooking oil
onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
ŶClean the griddle with a sponge and mild detergent in
warm water. DO NOT use blue or green scrubbing pads
or steel wool.
ŶAvoid cooking extremely greasy foods and be careful of
grease spillover while cooking.
ŶNever place or store any items on the griddle, even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
ŶAvoid using metal utensils with sharp points or rough
edges, which might damage the griddle. Do not cut foods
on the griddle.
ŶDo not use cookware as a storage container for food or
oil. Permanent staining and/or craze lines could result.
ŶYour griddle will discolor over time with use.
ŶDo not clean the griddle in a self-cleaning oven.
ŶAlways allow the cookware to cool before immersing in
water.
ŶDo not overheat the griddle.
Griddle Operation
To turn on the surface units for the entire griddle, use the
Sync Burner control feature. Touch the Sync Burner pad
and then adjust power level to desired setting as described
on page 8.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs Med-Lo
Breakfast Sausage Links Med
Hot Sandwiches
(such as Grilled Cheese)
Med-Lo
Griddle settings are intended to be a guideline and may need
to be adjusted based on individual cooking preferences.
GRIDDLE
USING THE GRIDDLE

49-80826 Rev. 4 17
CARE AND CLEANING
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Before using the cooktop for the first time, clean it with
a ceramic cooktop cleaner. This helps protect the top
and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help keep
the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of a
ceramic cooktop cleaner directly to the cooktop.
4. Use a paper towel or a non-scratch cleaning pad for
ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning
residue. No need to rinse.
NOTE: It is very important that you DO NOT heat the
cooktop until it has been cleaned thoroughly.
BURNED-ON RESIDUE
NOTE: DAMAGE to your glass surface may occur if you
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Using a non-scratch cleaning pad for ceramic cooktops,
rub the residue area, applying pressure as needed.
4. If any residue remains, repeat the steps listed above as
needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
HEAVY, BURNED-ON RESIDUE
1. Allow the cooktop to cool.
2. Use a single-edge razor blade scraper at approximately a
45° angle against the glass surface and scrape the soil. It
will be necessary to apply pressure to the razor scraper in
order to remove the residue.
3. After scraping with the razor scraper, spread a few drops
of a ceramic cooktop cleaner on the entire burned residue
area. Use a non-scratch cleaning pad to remove any
remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill. Use a ceramic cooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
are available through our Parts Center. See instructions under
“Assistance / Accessories” section.
NOTE: Do not use a dull or nicked blade.
Use a non-scratch cleaning pad for
ceramic cooktops.

18 49-80826 Rev. 4
GLASS SURFACE — POTENTIAL FOR PERMANENT DAMAGE
Damage from sugary spills and melted plastic:
1. Turn off all surface elements. Remove hot pans.
2. Wearing an oven mitt:
a. Use a single-edge razor blade scraper (ceramic
cooktop scraper) to move the spill to a cool area on
the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4. Don’t use the surface elements again until all of the
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
NOTE: Our testing shows that if you are cooking high
sugar mixtures such as jelly or fudge and have a spillover,
it can cause permanent damage to the glass surface
unless the spillover is immediately removed.
Looking For Something More?
Monogram offers a variety of accessories to improve your cooking and maintenance experiences!
Refer to the Consumer Support page for website information.
The following products and more are available:
ACCESSORIES
CARE AND CLEANING
METAL MARKS AND SCRATCHES
1. Be careful not to slide pots and pans across your
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
Cleaning Supplies
CitruShine™ Stainless Steel Wipes
Stainless Steel Appliance Cleaner
Non-scratch Cleaning Pads for Ceramic Cooktops
Ceramic Cooktop Cleaner
Ceramic Cooktop Scraper
Kit (Kit includes cream and cooktop scraper)

49-80826 Rev. 4 19
TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used. Use pans that are recommended for induction,
KDYHÀDWERWWRPVDQGPDWFKWKHVL]HRIWKHVXUIDFH
element.
Surface elements do not
work properly Cooktop controls improperly set. Check to be sure the correct control is set for the surface element you are using.
Power arc ON
indicator blinking Wrong pan type. Use a magnet to check that cookware is induction compatible.
Pan is too small. Blinking “ON” indicator — pan size is below the
minimum size for the element. See the Using the
correct size cookware section.
Pan not positioned correctly. Center the pan in the cooking ring.
+, -, or control lock pads have been touched
before an element is turned on. See the Operating the Cooking Elements section.
Scratches on cooktop
glass surface Incorrect cleaning methods being used. Use recommended cleaning procedures. See the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on
the cooktop Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to the
surface Hot cooktop came into contact with plastic placed on the hot cooktop. See the Glass surface – potential for permanent damage section in the Cleaning the glass cooktop
section.
Pitting (or indentation) of
the cooktop Hot sugar mixture spilled on the cooktop. &DOODTXDOL¿HGWHFKQLFLDQIRUUHSODFHPHQW
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped. Replace the fuse or reset the circuit breaker.
Pan detection/sizing not
working properly Improper cookware being used. 8VHDÀDWLQGXFWLRQFDSDEOHSDQWKDWPHHWVWKH minimum size for the element being used. See the
Using The Correct Size Cookware section.
Pan is improperly placed. Make sure the pan is centered on the corresponding
surface element.
Cooktop control improperly set. Check to see that the control is set properly.
Noise Sounds you may hear: Buzzing, whistling and
humming. These sounds are normal. See Cooking Noise section.

20 49-80826 Rev. 4
NOTES