
To return equipment to Moore Industries for repair, follow these four steps:
1. CallMooreIndustriesandrequest a ReturnedMaterialAuthorization (RMA) number.
WarrantyRepair–
If you are unsure if your unit is still under warranty, we can use the unit’s serial number
to verify the warranty status for you over the phone. Be sure to include the RMA
numberonalldocumentation.
Non-WarrantyRepair –
If your unit is out of warranty, be prepared to give us a Purchase Order number when
you call. In most cases, we will be able to quote you the repair costs at that time.
The repair price you are quoted will be a “NotTo Exceed”price, which means that the
actual repair costs may be less than the quote. Be sure to include the RMA number on
alldocumentation.
2. Provideus with the following documentation:
a) A note listing the symptoms that indicate the unit needs repair
b) Completeshippinginformationforreturnoftheequipmentafterrepair
c) The name and phone number of the person to contact if questions arise at the factory
3. Use sufficient packing material and carefully pack the equipment in a sturdy shipping
container.
4. Ship the equipment to the Moore Industries location nearest you.
The returned equipment will be inspected and tested at the factory. A Moore Industries
representative will contact the person designated on your documentation if more information is
needed. The repaired equipment, or its replacement, will be returned to you in accordance with
theshippinginstructionsfurnished in your documentation.
WARRANTY DISCLAIMER
THECOMPANYMAKESNOEXPRESS,IMPLIEDORSTATUTORYWARRAN-
TIES(INCLUDINGANYWARRANTYOFMERCHANTABILITYOR OFFITNESS
FORAPARTICULARPURPOSE)WITHRESPECT TO ANYGOODSORSER-
VICESSOLDBYTHECOMPANY. THECOMPANYDISCLAIMSALLWARRAN-
TIESARISINGFROM ANYCOURSEOF DEALING ORTRADEUSAGE, AND
ANYBUYEROFGOODS OR SERVICESFROMTHECOMPANY ACKNOWL-
EDGES THAT THERE ARE NO WARRANTIES IMPLIED BY CUSTOM OR
USAGEINTHETRADEOFTHE BUYER AND OFTHECOMPANY,ANDTHAT
ANYPRIOR DEALINGS OFTHE BUYER WITHTHECOMPANY DONOTIM-
PLYTHATTHECOMPANYWARRANTS THE GOODS ORSERVICESINANY
WAY.
ANYBUYEROFGOODSORSERVICESFROMTHECOMPANY AGREES
WITHTHE COMPANYTHAT THE SOLEAND EXCLUSIVEREMEDIES FOR
BREACHOFANY WARRANTYCONCERNINGTHE GOODSORSERVICES
SHALLBEFOR THE COMPANY,ATITSOPTION, TO REPAIRORREPLACE
THE GOODS OR SERVICES OR REFUND THE PURCHASE PRICE. THE
COMPANYSHALLINNOEVENTBELIABLEFORANYCONSEQUENTIALOR
INCIDENTALDAMAGES EVEN IFTHE COMPANYFAILSIN ANYATTEMPT
TOREMEDYDEFECTSINTHEGOODSORSERVICES,BUT IN SUCH CASE
THEBUYER SHALL BEENTITLED TONO MORE THANA REFUNDOF ALL
MONIESPAIDTOTHECOMPANYBYTHEBUYERFOR PURCHASE OF THE
GOODSORSERVICES.
RETURN PROCEDURES
ANYCAUSEOFACTIONFORBREACHOFANYWARRANTYBYTHE
COMPANY SHALL BE BARRED UNLESS THE COMPANY RECEIVES
FROMTHEBUYERA WRITTEN NOTICEOFTHEALLEGED DEFECT OR
BREACHWITHINTENDAYSFROMTHE EARLIESTDATEONWHICHTHE
BUYERCOULDREASONABLY HAVE DISCOVEREDTHEALLEGEDDE-
FECTORBREACH, ANDNOACTION FORTHEBREACH OF ANYWAR-
RANTY SHALL BE COMMENCED BY THE BUYER ANY LATER THAN
TWELVEMONTHSFROMTHEEARLIEST DATE ONWHICHTHEBUYER
COULDREASONABLYHAVEDISCOVEREDTHEALLEGEDDEFECT OR
BREACH.
RETURN POLICY
Fora period of thirty-six (36)months fromthe date of shipment, and under
normalconditionsof use andservice,Moore Industries ("TheCompany")will
atits optionreplace, repair orrefund thepurchase pricefor anyof its manu-
facturedproductsfound,upon return totheCompany(transportationcharges
prepaidandotherwise inaccordancewith the returnprocedures established
byThe Company), to be defective in materialor workmanship. Thispolicy
extendsto the originalBuyer onlyand not toBuyer's customers orthe users
ofBuyer'sproducts, unlessBuyeris an engineeringcontractorin whichcase
thepolicyshall extendtoBuyer's immediate customeronly. Thispolicy shall
notapply if theproduct hasbeen subject toalteration, misuse, accident,ne-
glect or improper application, installation, or operation. THE COMPANY
SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSE-
QUENTIALDAMAGES.
Tel: (818) 894-7111 • FAX: (818) 891-2816
Tel: (02) 8536-7200 • FAX: (02) 9525-7296
Tel: 03/448.10.18 • FAX: 03/440.17.97
Tel: (0)344-617971 • FAX: (0)344-615920
Tel: 86-21-62491499 • FAX: 86-21-62490635
Tel: 01293 514488 • FAX: 01293 536852
Specifications and Information subject to change without notice.©2007 MooreIndustries-International, Inc.