mopio 3-SEATER SOFA User manual

ASSEMBLY INSTRUCTIONS
AIDEN
3-SEATER
SOFA

Warranty
Registration
Mopio oers one-year warranty for products from date of purchase.
To register your Mopio product for warranty coverage,
please fill in the form on our website at
www.mopio.com/warranty/register or scan the QR code:
REGISTERED CUSTOMERS ALSO RECEIVE:
• Exclusive oers and promotions
• Early access to new product releases
• Interior design and styling tips
• Product care information
For any enquiries or issues regarding your purchase, you can
contact us directly at [email protected].
Contact Us!
www.mopio.com
@mopioinc
[email protected]

Instructions Manual
Read instructions carefully and check no
parts are missing.
Carefully identify all components in order to
dierentiate which pieces are left and right.
Install your new product carefully following
the instructions. Don’t skip ahead!
Lay out all hardware on a soft surface so
you can easily identify them.
Ensure you have received all cartons and
familiarize yourself with the workload. Make
sure there are enough helping hands to
assist you, and that you have allocated the
time required to assemble your new product.
Make sure you have cleared enough space
in your home for the assembly. We
recommend protecting your floor with a
mat or cardboard to avoid scratches during
the assembly process.
DO NOT over tighten screws or use a drill.
It will damage the product.
If you need further assistance with
assembling your Mopio product, please
contact us at [email protected].
Before you start...
AIDEN 3-SEATER SOFA | 03
... ... ...

A
B
E
F
C
D
GG
G
G
G
G
Parts
AIDEN 3-SEATER SOFA | 04
x12
x1
Bolt M8*30mm
x12
Spring Washer
x12
Flat Washer
x2
Allen Key
Hardware
1
2
3
4
There are inner box(es) that include components required to
complete this assembly.
Before discarding the packaging, please use the checklist to
ensure that you have all the parts required to assemble your
product. Please kindly note you will need the original package
if you want to return the product later.
Please do not completely tighten all the hardware, until the
entire assembly is complete.
If parts are missing or damaged, we will gladly ship your
replacements parts free of charge. Please contact us at
[email protected].
A
x1
B
x1
C
x1
D
x1
E
x1
F
x6
G
x2 x2 30 mins

A
B
G
G
G
G
G
G
A
E
B
F
slot in
Missing parts? Or feeling stuck?
Contact us at [email protected]. AIDEN 3-SEATER SOFA | 05
Step 1
Step 2
Unpack the cushions and open
the zip compartment
underneath the seat. Here you
will find the legs and hardware.
Cross-reference the Parts &
Hardware page and use the
check list to ensure you have
all parts in place.
All key components are designed
with connectors attached.
Arrange the cushions and back
cushions according to the
illustration. Slot in the ends of the
seat cushions to the bottom of the
back cushions.

E
A
B
F
C
D
Connect the 2 seats to each
other with similar slot in
action as previous step.
Align the two seats together,
repeating step 2 by
slotting in the connectors.
Continue and repeat this action
to connect the 2 armrests.
Remember to align the pieces
first before connecting the slots.
Step 3
Step 4
AIDEN 3-SEATER SOFA | 06
Missing parts? Or feeling stuck?
Contact us at [email protected].

Step 5
Finished!
AIDEN 3-SEATER SOFA | 07
321
4
G
x6
Attach the legs as illustrated.
Please put the flat washer,
spring washer and bolt in the
correct sequence to ensure
the leg is tight and secure.
When installing each leg,
please tighten each bolt only
halfway until both are in
place. Then proceed to fully
tighten both bolts.
Congratulations! We’re almost there! Please perform
following checks to ensure assembly is properly done.
• Have you tighten all the screws? Sit on the couch to
check if the legs are shaky.
• Are the back cushions and armrests fixed properly
Try pushing them to check if they are tightly in position.
• Adjust and pull the fabric upholstery to remove any
wrinkles and ensure correct placement.
Move your Mopio product carefully, with 2 people
lifting it to the preferred location. Clean the product
with a damp cloth. You are all set!
Enjoy your fresh and updated living space thanks to the
addition of your new Mopio product!
Missing parts? Or feeling stuck?
Contact us at [email protected].

AIDEN 3-SEATER SOFA | 08
JUST ADD TLC! Your furniture, if treated with respect and love, will last you a long time. Each piece
requires light maintenance to maximise daily comfort and improve its longevity. Like anything, if
you treat it well, that kindness will be repaid back to you. Your furniture is designed to support you
and put a smile on your face. It is there to enhance your home, and your life.
1. Position the sofa away from direct sunlight or use curtains or blinds to limit the exposure.
2. Clean the sofa regularly with a dry, soft cloth or a vacuum cleaner with a soft attachment.
3. To remove stubborn stains on fabric, blot aected area immediately with a soft cloth
soaked in warm water and mild soap. Then clean o using a dry cloth.
4. Take care not to clean with excessive rubbing. It may damage the weave and discolor
the fabric.
5. We recommend fixing felt pads underneath the sofa to prevent scratches on the floor.
Placing a rug underneath can also add the right amount of protection and shine to your
living space!
6. For optimal care, you should distribute the weight evenly on the cushion regularly.
7. To maintain the glamour of the wooden legs, apply soft paste wax annually, or more often if
the wood is dry.
Follow the care instructions and look after your furniture, in return, your furniture will look after you.
We hope to see you soon!
Care
Instructions

AIDEN 3-SEATER SOFA | 09
1. What should I do if my product received is incomplete?
Frequently
Asked Questions
Mopio products are flat packed and come in separate boxes. Once your order has dispatched
and been sent with Fedex, you will receive an email with tracking information. Please note that
Fedex may deliver your boxes in separate deliveries. Kindly follow the tracking information,
allowing all boxes to be received before starting assembly. If you need further assistance on
deliveries tracking, feel free to reach out to us at [email protected].
2. What should I do if my shipment is damaged or products received are
defective?
We’re sorry to hear that! Please email us at [email protected] and provide a detailed
description of the damage, as well as photos (or videos, where appropriate) showing the
damage. We will do our best to resolve the issue as soon as possible.
3. Can replacement parts be ordered?
Yes. Simply write to our customer service team at [email protected], let us know your order ID
and we will be happy to assist further.
4. Who do I contact for repair queries?
You may write to us at [email protected] specifying your queries and we will be able to assist
you further.
5. What warranty do you oer for your products?
You’ll just need to submit your warranty registration upon receiving product at
www.mopio.com/warranty/register and it comes with one year warranty period. You can print
a copy of your order from Order Details in Amazon and upload it as your proof of purchase.
More details can be found in Warranty section.
6. How do I claim my warranty?
Easy! Just email us at [email protected] and provide a detailed description of the fault as well
as photos.
7. What should I do if I want to return the product?
We oer 30-day return policy upon product received. To initiate a return request, please
message us through Amazon or contact our customer service team at [email protected] with
your reason of returning so we can facilitate the request and assist you further. For more details
on the return policy, please refer to Return section.

AIDEN 3-SEATER SOFA | 10
Warranty &
Return
1 YEAR LIMITED WARRANTY STATEMENT FOR
MANUFACTURING DEFECTS
Please read this limited warranty carefully. To maintain your warranty, you will need to comply
with the conditions stated here. This warranty is for manufacturing defects only and does not
cover damages as a result of misuse.
1. Please be sure to register your product at www.mopio.com/warranty/register to receive
up to date warranty and product information.
2. Your new product comes with 1-year warranty against manufacturing defects. The
warranty starts on the date of purchase. No warranty will be honoured without an
original sales receipt. The warranty and financial responsibility of the manufacturuer only
applies to the products itself.
3. Manufacturing defects include circumstances where the product has broken under
normal use and no longer provides proper support. In the event you encounter a
manufacturing defect, please stop using this product immediately and contact customer
service.
4. This warranty applies only when the product has been properly used by consumers who
purchased the product from authorized channels as a new product. Proper use means
using the product on a level surface where all legs touch the floor with an equal
distribution of weight. Proper use also means that the product was not abused by the
consumer, as defined by the manufacturer. This warranty does not constitute agreement
to replace other parts.
5. If the product fails due to manufacturing defects, the manufacturer will repair or replace
at its discretion and reserves the right to substitute comparable materials or models and
does not guarantee that the replacement part will match existing pieces.
6. In the event the product needs to be inspected by the manufacturer to determine a
warranty claim, the transportation cost or removal cost is borne by the consumer.
MOPIO’S 30-DAY RETURN POLICY
We believe you will be thrilled with your purchase from Mopio. That’s because we go out of our
way to ensure that products are designed and built to be just what you need. We understand,
however, that sometimes a product may not be what you expected it to be. In that event, we
invite you to review the following terms related to returning a product.

AIDEN 3-SEATER SOFA | 11
The Return
Returns are to be made within 30 days of the date you received the product. To initiate return
request, please message us or contact our customer service team at [email protected] with
your reason of returning so we can facilitate the request and issue return authorization to you.
Please note the policy is subject to the conditions below:
1. Only undamaged items in original packaging will be accepted under the Returns Policy.
Any items that are not returned to us in the original packaging and/or in original
condition will incur an additional handling fee (deducted from your refund). It is your
responsibility to package the item suciently to avoid damage in transit back to us. We
encourage customers to photograph the items scheduled for return and the condition of
the packaging before handing over to the delivery company.
2. We will not refund a product that you have bought and received where, in our
reasonable opinion, the product has: become of unacceptable quality due to fair wear
and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
3. We will not be able to oer standard return policy after 30-day timeframe has passed.
However, our customer service team is always an email away if you require further
assistance with your Mopio products.
The Refund
We will assist you to complete the return process. We will perform standard inspection upon
your return is received and will send you a message to acknowledge the return if item is
presenting in original condition with original packaging.
You will be refunded the full amount less return shipping cost. Please note that while shipping
charges on original deliveries are subsidized, on returns the full shipping amount paid by Mopio
to the delivery partner will be deducted from your refund. All refunds will take 2 business days
to process upon return acknowledgement from us, however actual fund reversal date will
depend on your card company’s own processing schedule.
Kindly note, in the event of returning a defective or damaged item, we will however absorb the
shipping charges and ensure your return/exchange experience is hassle free.
The Exchange
We put quality as one of our top priorities – we work with experienced manufacturers and have
every piece of Mopio product going through strict quality control process. We want to make sure
your Mopio product reaches you safe and sound, however we are happy to do an exchange in
case you receive a defective or damaged product due to any unforeseen hiccups throughout
the journey. Please message us or email us at [email protected] with proof of defect or damage,
our customer service will evaluate the exchange request, and assist you throughout the
process accordingly.