mopio Sterling Standing Desk User manual

ASSEMBLY INSTRUCTIONS
STERLING
STANDING DESK
Column Number
Maximum Load
Speed
Input Voltage2
154lbs
1.0 inch/s
100-240V
28.7”
48.3”
47”x27.5” / 55”x27.5”
Motor maximum operation duration: 2 mins
Pause for at least 18 mins.
32-104ºF
Lowest Position
Highest Position
Desktop Size
Duty Cycle
Applicable Temp.

Warranty
Registration
Mopio oers 5-year limited warranty for this product from date of purchase.
To register your Mopio product for warranty coverage,
please fill in the form on our website at
www.mopio.com/warranty/register or scan the QR code:
REGISTERED CUSTOMERS ALSO RECEIVE:
• Exclusive oers and free gifts
• Early access to new product releases
• Interior design and styling tips
• Product care information
For any enquiries or issues regarding your purchase, you can
contact us directly at [email protected].
Contact Us!
www.mopio.com
@mopioinc
[email protected]

Instructions Manual
Read instructions carefully and check no
parts are missing.
Carefully identify all components in order to
dierentiate which pieces are left and right.
Install your new product carefully following
the instructions. Don’t skip ahead!
Lay out all hardware on a soft surface so
you can easily identify them.
Ensure you have received all cartons and
familiarize yourself with the workload. Make
sure there are enough helping hands to
assist you, and that you have allocated the
time required to assemble your new product.
Make sure you have cleared enough space
in your home for the assembly. We
recommend protecting your floor with a
mat or cardboard to avoid scratches during
the assembly process.
DO NOT over tighten screws or use a drill.
It will damage the product.
If you need further assistance with
assembling your Mopio product, please
contact us at [email protected].
Before you start...
STERLING STANDING DESK | 03
... ... ...

Parts
BOX A
BOX B
STERLING STANDING DESK | 04
x1
Control Box
7
x1
Power Cable
10
x2
Bae
8
x1
Hand Switch
9
1
2
3
9
4
5
8
7
6
11
10
11
x1
Transmission Rod
5
x2
Supporting Plate
6
x1
Supporting Beam
4
x2
Pedestal
1
x1
Column
3
x1
Column
2
x1
Desktop
11
x1
Assembly Instruction

STERLING STANDING DESK | 05
Hardware
x1
Allen Key 4x4 & 5x5
x1
Allen Key 2.5x2.5
C
D
x12
M6
x4
M8
A
B
x4
M4
E
x15
ST4.2
F
x1
Nut Wrench
G
There are inner box(es) that include components required
to complete this assembly.
The drawings are only for reference which might be slightly
dierent from the actual object, please in kind prevail.
Before discarding the packaging, please use the checklist
to ensure that you have all the parts required to assemble
your product. Please kindly note you will need the original
package if you want to return the product later.
Please do not completely tighten all the hardware, until
each assembly step is complete.
If parts are missing or damaged, we will gladly ship your
replacements parts free of charge. Please contact us at
[email protected].
x2 x2 30 mins

Step 1
Step 2
STERLING STANDING DESK | 06
Missing parts? Or feeling stuck?
Contact us at [email protected].
4
3
2
1
2
3
CA
Install Pedestal(1)
Install Supporting beam(4)
Install (1) & (2)(3) together, use 5x5 Allen key(C) to tighten the screws(A).
C
5x5
Ax8
Loose screws on (4) with Allen key 4x4(C), then
stretch supporting beam.
Install supporting beam on the column (2)(3),
tighten screw (B) with Allen key 5x5 (C).
Please adjust the support beam
size(4) according to table top size.
1
2
C
B
4x4 5x5
C
x4
B
4
Stretch
Loose
C

Missing parts? Or feeling stuck?
Contact us at [email protected]. STERLING STANDING DESK | 07
Step 3
Step 4
3
2
3
2
6
5
1
2
2.5x2.5
D
D
G
Install Transmission rod(5)
Loose
Insert
Tighten
Insert
Tighten
Install (5) & (2)(3), following picture1 shows first, then
picture 2, use 2.5x2.5 Allen key(D) to tighten.
Do not rotate the drive rod
more than a third of a turn.
Rotate
C
A
Install Supporting plate(6)
Install(6)&(2)(3), use 5x5 Allen key(C) to tighten the screws(A).
Ax4
C
5x5

Missing parts? Or feeling stuck?
Contact us at [email protected]. STERLING STANDING DESK | 08
Step 5
Step 6
7
9
1
2
Install Control box(7) and Hand Switch(9)
Install Bae(8)
Install desktop with screw(F), use pistol drill to tighten.
Install (8), use 2.5x2.5 Allen key(D)
to tighten the screws(E).
F
8
E
D
Tighten the screws after the
desktop is fixed.
C
Fx14
Ex4
2.5x2.5
D

STERLING STANDING DESK | 09
Missing parts? Or feeling stuck?
Contact us at [email protected].
Step 7
Finished!
7
10
9
Connect all the cables onto the Control Box(7)
Plug in method of traditional control box/IB box
Power port
Port for
cable
connected
to the
lifting column
AC
HS M1 DC
Hand Switch
Power port
Port for
cable
connected
to the
lifting column
AC
HS M1
Hand Switch
Congratulations! We’re almost there! Please perform
following checks to ensure assembly is properly done.
• Have you tightened all the screws? Check if the legs
and tabletop are stable enough.
• Are the legs balanced? Unbalanced legs could be
caused by uneven tighten force to legs or uneven floor.
Simply adjust the levelers attached to make sure
product is fully balanced.
• Refer to Operation Instructions page to try out the
helpful functions.
Move your Mopio product carefully, with 2 people
lifting it to the preferred location. Clean the product
with a damp cloth. You are all set!
Enjoy your fresh and updated living space thanks to the
addition of your new Mopio product!

Operation
Instructions
1. Product Outline
2. Product Specification
Bottom introduction: There are 7 buttons "▲" , "▼" , "1" , "2" , "3" , "M" , "A"
(1) "▲" : Adjust the desk upwards
(2) "▼" : Adjust the desk downwards
(3) "1" : Position 1, recall the 1st saved height position
(4) "2" : Position 2, recall the 2nd saved height position
(5) "3" : Position 3, recall the 3rd saved height position
(6) "M" : Height memory function
(7) "A” : Alert button to remind users changing posture
3. Operating Instructions
Height Adjustable Function:
Press the"▲" or "▼" button to adjust the height. The LED display shows the current height.
 Height Memory Function:
(a) Press UP or DOWN button and adjust the height to the desired height. Press "M" to save
the height, and the screen will display " "; Press "1" , "2" ,or "3" to save the height to
corresponding memory position. The LED display screen will show " " ," ", or
" " accordingly.
(b) Press "1", "2" or "3" button directly to automatically adjust to the height you saved.
LED Display
STERLING STANDING DESK | 10

STERLING STANDING DESK | 11
 Reminder Function:
(a) To promote a healthy working style, we designed the Stand-Up Reminder function to remind
you to stand up at a preset time. If your device is in sleep mode, press any button once to wake
the LED display. Press reminder button "A" to activate the function. The LED display will show " "
or " ".
(b) Wait for 2 seconds until the display screen starts flashing, then press the "▲" or "▼" button to
adjust the reminder time. The default time is 45 minutes, shown as " ". Then press any button
to save the time setup, otherwise system will save the time setup automatically after 5 seconds.
During the countdown, any controller operation will interrupt and reset the countdown. When the
countdown finishes, display screen will show “ ” the buzzer will be active with a "DiDi... DiDi...
DiDi..." tone that lasts for 10 seconds.
(c) Pressing any button during 10-second buzz period will trigger the countdown to restart as
setup in (b). Otherwise there will be another reminder buzz after 5 minutes. Press any button
during second buzz to restart countdown, otherwise the reminder function will be turned
o automatically.
(d) Press and hold the "A" button for three seconds to turn o the Long-Time Sitting Reminder.
The LED display shows " " or " ".

STERLING STANDING DESK | 12
Troubleshooting
Problem or Error Solution
The following tips will help to detect and eliminate the common fault and errors. If the fault you met
is not listed below, please contact your supplier or dealer. Any onsite electrical-related
investigation or amendment shall be carried out by professional electricians only.
No response when pressing the "▲"
or "▼" button.
Moving in a very low speed during
height adjustment. (Regular transit
speed is 1”/sec)
Check if all cables are properly connected.
When power is connected the LED display
will be on.
Check if desk is overloaded. Max bearing
load is 154 lbs.
Desk is sliding downwards during
stationary mode.
Check if desk is overloaded. Max bearing
load is 154 lbs.
This indicates controller enters an error state
and requires program reset.
Firstly, check if desk is overloaded. Max
bearing load is 154 lbs. If ooad doesn’t
help, then try:
Program reset: Hold the down button "▼" ,
let the desk adjust to the lowest point. Keep
holding the button and desk will then move
in reverse direction automatically. The LED
will now display the height number, then
release the down button and the reset
process is done. After reset, desk will enter
normal working state again.
Desk can move downwards but
cannot move upwards.
Hold the down button "▼" , let the desk
adjust to the lowest point. Keep holding the
button and desk will then move in reverse
direction. If this fix does not work, then try:
Restore to factory default settings*
LED displays error code “ ” or “ ”
•
•
•
•
•
•
•

STERLING STANDING DESK | 13
Problem or Error Method
Overwork – Motor has continuously
working for more than 2 minutes.
This will normally trigger error code
“E01” or “E02”, which indicates
overwork or overheat respectively.
Motor duty cycle: Max 2 minutes ON / 18
minutes OFF.
* Restore to factory default settings:
Press “M” and “3” buttons together and hold for at least 3 seconds until you hear continuous
beeping for twice. Then release the buttons and program will restore to factory settings.
Kindly take note that any factory setting restore action will erase memory thus all previously saved
height profiles need to be re-configured. If you are facing any diculties doing the troubleshooting,
please contact your supplier or dealer for detailed resolutions.
With power remain connected, pause any
motor usage (i.e. let desk stay idle at
current height) for at least 18 minutes. Error
code will disappear afterwards, and desk
will return to working state.
•
Desk is not adjusted to the accurate
height as per LED displayed.
Inaccurate height adjustment can
be corrected by restoring to factory default
settings*
•
The motor does not move as
instructed while power supply is
properly connected. Commonly
seen error code associated with this
fault includes “E03”, ”E04”, ”E05”,
”E06”, ”E07” or “E08”.
This indicates a motor failure, which won’t
happen under normal circumstances.
Contact your supplier or dealer for motor
exchange to fix the issue.
•

STERLING STANDING DESK | 14
Attention - Safety & Care Tips
•Power supply: AC100V-240V, 50/60HZ
•Service Environment: 0-40°C
•How to Clean:
o Before cleaning, make sure to unplug the power, then wipe the surface with damp
cloth. Wipe away water drops immediately before water flow into internal parts.
o Do not use any corrosive or abrasive material to clean the product. We recommend
the usage of environmental-friendly cleaner.
o Any cleaning or maintenance action shall be carried out by adults or under
adult’s supervision.
•Read and follow the assembly steps carefully. Ensure all steps and post assembly checklist
are done properly. Read through the function user manual and get familiar with product
program settings before first use.
•Minor noise caused by the V-ribbed belt or brake system is completely normal and this
doesn’t aect the regular usage.
•Under circumstance of damaged supply cord, contact the manufacturer, service agent or
professional electrician for replacement to avoid any hazard.
•Please make sure assembly is carried out in a safe and hazard-free environment. Please
make sure packaging materials that imposes certain danger to children, e.g. inner plastic
bags, are properly stored post assembly. Keep the original package and tools in case of
possible future transportation.
Waste disposal
This marking indicates that this product should not be disposed with
other household wastes. To prevent possible harm to the environment
or human health from uncontrolled waste disposal, recycle it responsibly
to promote the sustainable reuse of material resources. To return your
used device, please use the return and collection systems or contact the
retailer where the product was purchased. They can take this product
for environmentally safe recycling.

STERLING STANDING DESK | 15
1. What should I do if my product received is incomplete?
Frequently
Asked Questions
Mopio products are flat packed and come in separate boxes. Once your order has dispatched
and been sent with Fedex, you will receive an email with tracking information. Please note that
Fedex may deliver your boxes in separate deliveries. Kindly follow the tracking information,
allowing all boxes to be received before starting assembly. If you need further assistance on
deliveries tracking, feel free to reach out to us at [email protected].
2. What should I do if my shipment is damaged or products received are
defective?
We’re sorry to hear that! Please email us at [email protected] and provide a detailed
description of the damage, as well as photos (or videos, where appropriate) showing the
damage. We will do our best to resolve the issue as soon as possible.
3. Can replacement parts be ordered?
Yes. Simply write to our customer service team at [email protected], let us know your order ID
and we will be happy to assist further.
4. Who do I contact for repair queries?
You may write to us at [email protected] specifying your queries and we will be able to assist
you further.
5. What warranty do you oer for your products?
You’ll just need to submit your warranty registration upon receiving product at
www.mopio.com/warranty/register. You can print a copy of your order from Order Details
in Amazon and upload it as your proof of purchase. More details can be found in
Warranty section.
6. How do I claim my warranty?
Easy! Just email us at [email protected] and provide a detailed description of the fault as well
as photos.
7. What should I do if I want to return the product?
We oer 30-day return policy upon product received. To initiate a return request, please
message us through Amazon or contact our customer service team at [email protected] with
your reason of returning so we can facilitate the request and assist you further. For more details
on the return policy, please refer to Return section.

STERLING STANDING DESK | 16
Warranty &
Return
5 YEAR LIMITED WARRANTY STATEMENT FOR
MANUFACTURING DEFECTS
Please read this limited warranty carefully. To maintain your warranty, you will need to comply
with the conditions stated here. This warranty is for manufacturing defects only and does not
cover damages as a result of misuse.
1. Please be sure to register your product at www.mopio.com/warranty/register to receive
up to date warranty and product information.
2. Your new product comes with 2-year warranty for the controller, switch and electronics,
1-year warranty for the table top excluding wear and tear, as well as 5-year warranty for
the metal frame, motor and other mechanisms. The warranty starts on the date of
warranty registration. No warranty will be honored without an original sales receipt.
The warranty and financial responsibility of the manufacturer only applies to the
products itself.
3. Manufacturing defects include circumstances where the product has broken under
normal use and no longer provides proper support. In the event you encounter a
manufacturing defect, please stop using this product immediately and contact
customer service.
4. This warranty applies only when the product has been properly used by consumers who
purchased the product from authorized channels as a new product. Proper use means
using the product on a level surface where all legs touch the floor with an equal
distribution of weight. Proper use also means that the product was not abused by the
consumer, as defined by the manufacturer. This warranty does not constitute agreement
to replace other parts.
5. If the product fails due to manufacturing defects, the manufacturer will repair or replace
at its discretion and reserves the right to substitute comparable materials or models and
does not guarantee that the replacement part will match existing pieces.
6. In the event the product needs to be inspected by the manufacturer to determine a
warranty claim, the transportation cost or removal cost is borne by the consumer.
MOPIO’S 30-DAY RETURN POLICY
We believe you will be thrilled with your purchase from Mopio. That’s because we go out of our
way to ensure that products are designed and built to be just what you need. We understand,
however, that sometimes a product may not be what you expected it to be. In that event, we
invite you to review the following terms related to returning a product.

STERLING STANDING DESK | 17
The Return
Returns are to be made within 30 days of the date you received the product. To initiate return
request, please message us or contact our customer service team at [email protected] with
your reason of returning so we can facilitate the request and issue return authorization to you.
Please note the policy is subject to the conditions below:
1. Only undamaged items in original packaging will be accepted under the Returns Policy.
Any items that are not returned to us in the original packaging and/or in original
condition will incur an additional handling fee (deducted from your refund). It is your
responsibility to package the item suciently to avoid damage in transit back to us. We
encourage customers to photograph the items scheduled for return and the condition of
the packaging before handing over to the delivery company.
2. We will not refund a product that you have bought and received where, in our
reasonable opinion, the product has: become of unacceptable quality due to fair wear
and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
3. We will not be able to oer standard return policy after 30-day timeframe has passed.
However, our customer service team is always an email away if you require further
assistance with your Mopio products.
The Refund
We will assist you to complete the return process. We will perform standard inspection upon
your return is received and will send you a message to acknowledge the return if item is
presenting in original condition with original packaging.
You will be refunded the full amount less return shipping cost. Please note that while shipping
charges on original deliveries are subsidized, on returns the full shipping amount paid by Mopio
to the delivery partner will be deducted from your refund. All refunds will take 2 business days
to process upon return acknowledgement from us, however actual fund reversal date will
depend on your card company’s own processing schedule.
Kindly note, in the event of returning a defective or damaged item, we will however absorb the
shipping charges and ensure your return/exchange experience is hassle free.
The Exchange
We put quality as one of our top priorities – we work with experienced manufacturers and have
every piece of Mopio product going through strict quality control process. We want to make sure
your Mopio product reaches you safe and sound, however we are happy to do an exchange in
case you receive a defective or damaged product due to any unforeseen hiccups throughout
the journey. Please message us or email us at [email protected] with proof of defect or damage,
our customer service will evaluate the exchange request, and assist you throughout the
process accordingly.